maintenance supervisor

maintenance technician

property manager

porter

assistant manager

UNITED APARTMENT GROUP

I’ve been working for this company for a few years now. Just in the last year alone a lot of people within the company left due to pay. UAG isn’t quick to give raises and if you’re not at an amazing property you’ll never get a quarterly bonus. I’ve had soooooo many different regional managers and half were horrible and the other half were amazing. UAG used to make you feel like you’re a part of something… like a family or sisterhood almost with all the women I met over the years but I don’t recognize it to be that anymore. I don’t feel safe/secure at my job and I don’t learn new things anymore. I know due to covid a lot changed as well but even when they do things for the company it’s regionals or managers only so everybody else is stuck at the office feeling left out. It’s not a very inclusive environment anymore. They have been losing a lot of properties as well due to people selling or wanting to cut ties with UAG. Idk but the regionals don’t make staff feel safe at all. I went to my manager and regional about some issues several times due to and nothing has been done. My manager did this as well.

What is the best part of working at the company?
Best part was the team I worked with.

What is the most stressful part about working at the company?
We didn't have money to pay invoices so we couldn't always get parts we needed,  vendors to clean or work on other things we couldn't do ourselves. We couldn't fix all workorder because we couldn't order parts because our accounts were closed off. 

What is the work environment and culture like at the company?
Stressful but lots of jobs are like that,  bit my team we made things happen with lots of hard work, under pay and nobody grateful for the miracles we made happen. 

What is a typical day like for you at the company?
For my PM redoing same paperwork or excel sheet they asked for million of tunes for them not to do anything about it.  For me trying to collect money and do evictions but we couldn't for a while because our accounts were closed, and once once we're open they wondered why we had so many vacated apartments when we had to do another round of clearing house.

In charge of all aspects of property portfolio that included 17 properties in multiple states. Duties included assisting site personnel in understanding financial statements and analyzing the results. Closed property books and prepared monthly financial statements along with other schedules by analyzing balance sheets, general ledger accounts and property related reports. Ensured completeness of all accounting tasks related to assigned properties each period including accounts payable, payroll, revenue, and expenses. Analyzed the cash requirements of properties and anticipated future cash needs. Prepared replacement reserve requests in a timely manner. Reconciled the bank and balance sheet accounts. Communicated property procedural and internal control breaches to management. Performed assigned projects as needed including audit schedules, tax schedules, and budgeting. Consistently recognized as a motivating team player, and tasked with the honor and duty of training new members in the accounting department.

During my time with this company, I worked under three different property managers in less than two years, which made it difficult to maintain consistency or feel supported. I only received one review and raise, and that was after enduring harassment from two of those three managers and expressing that I was ready to resign. There is a very high turnover rate, both at the property level and in management which affects team morale and the overall resident experience. Training is minimal, and most of what you learn is through trial and error. Work life balance is nearly impossible, as the workload often extends beyond scheduled hours with little acknowledgment or support. While there were some great residents and coworkers, the lack of structure, accountability, and leadership makes it hard to grow or feel valued long-term.

This company is a complete joke!! If you are looking for a drama- and toxic-free workplace, look ANYWHERE ELSE. The Regional Manager is disorganized, self-serving, and exhibits bully-like behavior. Their actions suggest a complete disregard for employees' well-being, using individuals until they either leave out of frustration or are let go once they are no longer deemed useful.

The Regional Manager seems to expect employees to blindly follow their commands, often without regard for their own professional growth or well-being, while also expecting them to take the blame for others' mistakes. Additionally, the company hires managers who are inexperienced and inadequate to run a property themselves, just to fill the seat. 

If you're seeking a respectful, supportive, and valued workplace, this is not the environment for you. This company has a tendency to spread personal business rapidly, and employees are frequently underappreciated and undervalued.

Each day is different from the last, but consistent daily tasks include follow-up with prospects; review of the previous day's closing ratio, marketing strategies, and resident retention status; meetings with make-ready team; all forms of administrative work. 

I  enjoy working closely with all my co-workers, and there is great cohesion throughout the office. I have learned so through observation of my immediate supervisor's experiences and managerial decisions. 

Gaining managerial and sales experience while refining my customer service skills will be the best take-away from this position. I have been able to form my own managerial style and delegate effectively and efficiently.

: For a 367 Unit property that was a tax credit community and needed to be converted from a conventional property to a tax credit property for Florida Housing within 90 days and also was required to have a community center with daily various programs for the residents of the apartment community. The property also was under going a very large rehab that had a budget and cost spreadsheet that needed be maintained and reported weekly as well as over sees the rehab. It was very important to stay inline of the budget, as well as do account receivable & receivable, collect rents and water payments, do payroll, maintain resident retention, tax credit paperwork and complete reports on a weekly bases. Also managed a staff of eight employees, it was required for all of us to lease, market, advertise as well as maintain our occupancy at 95% or better.

My current position allows me to make day to day decisions that will effect the community, manage a wonderful staff and group of residents.  This has a huge impact on future prospect relations and how my team works with others.  I am responsible for keeping the team together, assisting with sales, closing techniques and increasing property value. I learned to work with an entirely different culture and more about social media marketing that attributed to our success.  The hardest part of the job was this 38 year old community staying in competition with new luxury communities around us but with the support of the management company, owners and team we made it happen.  I enjoy every second working with this group.

I worked for UAG on a C property for 5 years. I loved the fast pace and day to day diversity that this property brought. I adored my team .....we worked as a cohesive successful team for the entire 5 years. I also felt very supported by upper management. The owners of UAG are very hands on. They all come from a background of actually working on site in some capacity. They do alot for the community around San Antonio by way of charitable contributions and food drives. My experience as a whole I have to say gave me onsite training that cannot be learned any other way. It trained me in HOA..Fair Housing..and Bond. I feel very fortunate to have been given such an experience.

I started as a leasing agent at Vantage at Midland and was promoted to community director.
My second day as director we had 72 units with busted pipes from a freeze storm! (Extremely unexpected for west Texas.)  My regional manager, Debra Major, was in San Antonio.  She was very supportive and we got everything and everbody taken care of.  United Apartment Group was quick to take care of the situation and make sure all residents were taken care of, as well.
The property was also on the market. My team and I got it looking amazing -all the while keeping occupancy at it's best.  It was a very fulfilling challenge for me.  I think this management company is wonderful!  They really care about their employees and residents.

Top Job Titles	Average Salary
Maintenance supervisor 59 salaries reported	$26.71 per hour
Maintenance technician 20 salaries reported	$22.89 per hour
Property manager 10 salaries reported	$61,800 per year
Porter 10 salaries reported	$17.20 per hour
Assistant manager 2 salaries reported	$18.25 per hour

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