recovery agent

field investigator

customer service coordinator

customer service representative

driver

UNITED RECOVERY AND REMARKETING

When the drive to work gives you time to think about what you're looking forward to, you've found a great place to establish a career. For the past 3 years, I've learned a lot about the industry. I applied at first, thinking of it as a 'new job', and came to realize just how surprised I would be. The company culture, the career path opportunities, and the family-centric atmosphere have made this the most rewarding career I could have asked for.

In my first three years, I've gone through two nerf gun days, countless barbeque competitions, huge wins alongside my team for our clients, uphill battles and learning opportunities. The culture here certainly isn't lacking, and participation in that culture will give you a new perspective on a career. Memphis in May is HUGE for us, and we make it a point to get down there and show each other and our clients a great time.

I've learned a lot in my time here so far, and continue to learn more as often as I seek it. The leadership at United all keep open door policies, and every time I've asked to learn something, it's been granted. Sometimes, it was that I wanted to see how post-recovery worked and thus I was pulled into some of their meetings and sat with some of their supervisors to get a play-by-play of that department and what their pressure points were. Other times, I seemed bored, and my managers caught on to that like hawks, and they challenged me to keep things moving in my career. In three years, I've gone from an account manager to a supervisor, and these opportunities were afforded to me because the company believes in (and practices!) promoting from within and developing their employees. I don't see a ceiling on my career here as of yet -- While my manager stays busy, he's constantly showing me stats, research, and goals that he's working towards that will improve our workplace environment. In seeing this, I know I also have to continue to work hard for those that I serve on my staff. This alone has taught me a great deal -- servant leadership is at the fore of what we do. 

This company started as a family company, and to this day is still family owned. I was recently able to experience that family bond at this company as I had some events that were causing me a great deal of concern. My managers and even the COO of the company took a lot of time talking me through things, and guiding me professionally to be careful to avoid emotional decisions and think about things on a long-term path. Their ability to see that sort of shortcoming on my part shows the amount of attention they pay to those that they serve on the staff. In doing so, they were able to help me turn everything around, and in turn, I'll be doing everything I can for those that I serve. 

The work we do at United is rewarding -- Yes, it's repossession, and this work allows the economy to function the way that it does. We're professional about our interactions with those we interact with on a daily basis, so if you've got images in your head of popular TV shows, you can safely dispel those. If you're looking for a career instead of a job, a workplace culture that borders on the exciting side, and a place where you can establish ties with those around you, then you should consider becoming a Uniteder.

United is more than just a job to pay the bills! While being able to make a living is crucial, the work environment and work/life balance offered at United is unbeatable. At United, you don't just go to work, clock-in, work, then clock-out. You go to work for a company that cares about your well being - inside and outside of the job. While at work, the work is engaging and allows for collaboration with your co-workers. The Monday - Friday, 8:15 - 5:15 schedule allows for you to have time for family so you aren't missing out on the important things in life. 

At United, you get to work alongside a diverse group of workers that all bring different, innovative ideas to the table. Strong work ethic and teamwork among departments allows for breaks in the break room or time spent in the employee lounge - playing ping pong or pool, or just relaxing for a bit. 

The team leads, supervisors, and managers work alongside their departments so they can help them at any time and teach skills that will help each individual grow and develop into the type of employee who moves up and succeeds in the company! They are friendly and communicate, with an open door policy that allows for a hands-on training experience. A lot of leaders can even be found joining their employees or other leaders for a game of ping pong when they need to unwind! 

There are a lot of internal postings at United, which provide for promotional opportunities or lateral moves into other departments that might become of interest to employees over time once they learn more about each department. These opportunities may come up quickly or may take time - but all good things take a little bit of time to make sure an employee is set up for success! 

The pay at United might not be as high as big name companies that have thousands of employees, but that is understandable giving the smaller size of the growing company. The benefits of a flexible, fun working environment, and exciting industry really make a difference. The company is also willing to invest in good employees that work hard and have a passion for the work - new opportunities arise regularly! The pay is enough to provide a good living - maybe just minus some unnecessary luxuries. 

You can't beat the prices for the benefits offered - have you seen the marketplace health insurance or private plan prices? YUCK! The coverage and prices are great and the support to assist with any benefits' issues is great! 

Honestly, other companies don't even compare to United! You learn a new set of skills and make a difference at a family-owned company. You can see the work you do make a real difference. You also get to have a lot of fun while doing it! At United, you can expect to have decorated departments, cook-outs, food trucks on site, dress up days, immediate paid time-off, and leaders and co-workers that care!!

I worked here for three years. Only two years of it was actually worked because I was overseas for some of it. When I came back the company had changed quite a bit. That’s fine change is frequent In the Repo industry. The problem is they adjusted to pay to where you were making about $20 less a Repo. Touted it as a raise however it dramatically lowered my income.

Management would call coworkers and talk down about another driver to all the other drivers but not talk to the driver directly. 

More times than not I have out performed most of the drivers in the area and yet I would still hear from my buddies that managers were calling them telling them I was doing a poor job and was unreliable.

They changed the work schedule multiple times. Initially when I started it was required 48 hours a week which was fine then they raised it to 50 which was also fine. You could work any schedule you want you just have to have those hours. Then they added ELD’s to all the trucks limiting the hours you can actually work dramatically.

The problem became when all of a sudden people started saying that the standard was 10 hours a day five days a week. That schedule does not work with the Repo industry very well you have to be quite flexible to make sure you’re getting cars.

Probably the biggest problem here is management just putting down coworkers rather than just going to that worker directly and saying something is wrong. No opportunity to fix whatever the issue is.

Initially the company was pretty decent they have nice trucks and good equipment. You can travel to other states and Repo it’s a really good time. Since they change the pay and Management has become the way it is I would not recommend anyone work for this company in the Kansas City area.

But if you need a stepping stone to get another Repo industry this is the absolute lowest paying Repo job in the Kansas City area. It might be a good start. Every other company pays significantly better. 



I worked at this company for 1 1/2 years as an agent. In my experience, you are limited only by your own drive and work ethic. The job could be a little demanding at times, and you had to have a somewhat flexible schedule. Overall, I was happy with my manager(s) and was pretty much left alone as long as I was doing a good job. You are paid a straight commission, which means you don't get paid if you don't pick up any cars. While I worked here, it was no problem to get 3-5 cars a day. You cover a large area which means a lot of time driving. The classroom training upfront at corporate was great and the person who trained me in the field was very knowledgeable. This job is definitely for someone who is self-motivated and can work without much supervision. All the vehicles and equipment were well maintained and modern.

Cons: As any repossession agency experiences, there are several inconsistencies in the way you recover different cars for different clients. It was annoying to have to go back and change little things in the computer constantly because this way that worked to recover one car wasn't right for the other car... small problem but annoying.  I also felt really pressured to perform CONSTANTLY. I was one of the top performers but there was always pressure for more more more. This pressure also bled into my personal and home life, because you're expected to be in constant contact with the office through emails, chat groups, etc... The expectations placed on me really threw off my work/home life balance and I was expected to drop what I was doing on my "off day" or during hours I would normally be off work in order to respond to an issue.

The interview process is pretty easy for account managers. Overall job environment was fun, you work in a cubicle with 4-5 people which was weird for me but I got used to it. The drive there can be pretty long depending where you live in Memphis especially getting off at 5:15pm getting caught up in traffic is horrible. Shift is from 8:15am to 5:15pm. PTO is a joke especially if you have personal issues or caring for a family member. They do allow you to make up the days you miss by working through your lunch or staying after your shift.. no point system but they might as well have one. If you use all of your pto without making it up you will get a write up.. if you are in the hospital or there’s a good reason you can’t work they don’t care, they’ll ask you to “resign” and tell you that you can come back. But don’t fall for it especially if you have to get unemployment. Let them write you up as many times as they please, let them fire you. Don’t let them talk you into “resigning” because if you do they will send a separation notice saying you quit on your own accord. So BE CAREFUL! They will smile in your face but replace you in a hot second. Most of the employees/managers like to get in your business so if you don’t like that stay to yourself. They do always feed you and another downside is you get paid every 2 weeks and the drive is long, taking up a lot of gas, and bills are too high to get paid $16 hourly every two weeks. I loved the job but overall it wasn’t worth it for me at least. Fun company, always fed us and had fun game days/events for the upside of the job. Monday through  Friday work week.

This is a fast paced industry with tight deadlines set by our clients.  Those same clients grade all of their vendors on their performace and underperforming for one client in one area has the potential to affect other areas of the company.  This make teamwork critical in larger markets where there more than one driver operate.  As you would expect, every member of the team needs to support their portion of the workload to be successful.  Unfortunately there are many who simply do not understand this no matter how it is explained.  We have to seek out individuals with impecable work ethic who are money motivated to ensure we are carrying the business forward.  This is not a place that you can just exist and collect a check just for showing up.  There are goals, expectations, and deadlines that must be met.  If you cannot commit to this, you will not be satisfied with your time here.  If you do check those boxes and are motivated by your own success, you will thrive while enjoying unlimited earning potential.

Some people work for an employer and others, like myself, are lucky to get to work with family.  Each of my coworkers feel like family to me and I feel lucky to be able to work with such a unique cast of characters. 

While everything isn't always perfect (is there such a place?) I feel like United works pretty hard to try and make our environment an amazing place to work. Culture is a priority and is woven into our day to day for both employees and clients. There are employee focused events constantly, volunteer opportunities, and spaces that allow for deep employee interactions.  It's amazing to see how deeply connected our clients are with our company.

As I type this I realize that things are tough out there and I'm amazed as I watch our leaders work to find ways to pivot our business and keep our employees working. A lot of lesser companies would have simply sent folks home in order to survive....that's just not United.

I love this company and the people inside the walls.

The work is pretty monotonous most days, but once you're trained, you know what to do. If there are any questions, managers are there to help you through it even if you've asked the same question 4 times already. In my dept, we dont deal with the customers, just the clients (banks), so we dont have to deal with angry people on the phone. Benefits aren't too expensive and aren't too terrible. 401k options after a year working here.

But the pay. If they paid people more, more people would stay. It's kind of a revolving door because it's not hard to find another similar job that pays more than $14 an hour. And when someone leaves for said better paying job, that person's clients (banks) are put onto someone else, making more work for them at the same pay rate and no one getting hired to cover the person who left. It's frustrating.

The best part about United is the feeling of family at the company. Not only is the company family-owned but all members of the company feel apart of the company family, proven by the term Uniteders, given to all employees. Daily workflow is consistent, but you never know what kinds of unexpected tasks or challenges can occur, leading to active challenges which allow an employee to grow and learn. The management is committed to success and this filters down to the employees they supervise. The most enjoyable part of the job is that there is always room to grow and compete against our competitors, allowing a competitive spirit to flow through the workplace.

In the beginning everything was good and I felt that there was opportunity for growth. As time went by management changed, along with other things. Management exercised poor leadership skills and they seemed to show favoritism to certain employees, while those that actually came in to do there job were mistreated. I wanted growth and promotion but it seemed like that wasn't in their plans. They threatened to fire me for poor performance, but I was one of the ones that came in and did my job everyday. It just became mentally draining, so I decided to remove myself from that toxic environment permanently.

Top Job Titles	Average Salary
Recovery agent 101 salaries reported	$72,847 per year
Field investigator 171 salaries reported	$16.13 per hour
Customer service coordinator 23 salaries reported	$15.85 per hour
Customer service representative 29 salaries reported	$17.05 per hour
Driver 2 salaries reported	$11.00 per hour

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