retail assistant manager

seasonal associate

sales associate

store manager

assistant store manager

UNTUCKit


A typical day was overwhelming and exhausting. As a customer-facing employee, I dealt daily with angry customers caused by system failures, refunds, low product quality, and unresolved issues. We were expected to represent the company professionally while lacking the tools, authority, and support to actually solve problems. The workload increased constantly without fair compensation.

I learned resilience, patience, and how to manage high-stress situations with customers. I also learned how outsourcing in Mexico often prioritizes cost over employee well-being, and how important it is to choose companies that truly value their workforce.

Leadership showed strong favoritism and poor communication. Performance and effort were not equally recognized, and raising concerns often resulted in being ignored. When employees asked for better pay, the response was usually more responsibilities, labeled as “extra work,” sometimes without proper compensation.

The company promotes teamwork, but in practice the culture is unequal and discouraging. Employees are treated as replaceable numbers rather than professionals. Working through Mexican outsourcing made this worse, with very low pay compared to the workload, despite the company’s promises at the beginning.

The hardest part was giving your best for a company that does not support you. You face customer frustration, technical failures, and internal pressure at the same time. After three years of service, my contract ended abruptly after a single call, which confirmed how little employee loyalty is valued.

I value the resilience and boldness I gained.  However, this experience also showed me that there are many other outsourcing companies and clients that pay significantly better and offer healthier work conditions.

Customers were okay but it can be tough to sell multiple shirts at $99 each. The real problem was the chaotic environment created Soley by toxic management. There is a HUGE disconnect between store employees & corporate. People come & go constantly. I have seen people quit after their first day, others make it a couple months maybe. I myself didn't last very long & I am glad I didn't waste a lot of time here. The store I worked at was ran by a horrible store manager with a Napolean complex. The company itself is a big work in progress & obsessed with KPIs. They are constantly coming up with ways to improve these metrics but never quite get there & then blame their employees for not being able to reach their unrealistic goals. It seems the higher you climb the corporate ladder; it becomes apparent that these people actually have no real clue how to do their jobs. They might as well have close to no actual incentive as the one they had in place when I worked there was complete nonsense & the payout was really low. Store employees are expected to do the roles of multiple people at any given time (examples: store merchandiser, sales associate, customer service in online chat, training new employees, shipment, stocking, custodial work.) The compensation wasn't worth it. The only thing decent about working here was a pretty sweet employee discount & the health insurance wasn't too bad. 

I believed in the brand, invested countless hours, and genuinely cared about the success of the business. That’s what makes writing this review so disappointing.

The stores and many of the field employees are outstanding. They work incredibly hard with limited support. My frustration is with the leadership culture that developed over the last few years after the original head of retail left. 

Communication became inconsistent, transparency disappeared, and experienced leaders were no longer empowered to lead. Decisions often felt driven by politics instead of business needs. Feedback wasn’t welcomed, and people who challenged ideas or asked questions often felt sidelined rather than heard.

As someone who led managed major projects, and consistently delivered results, I expected honest conversations and mutual respect. Instead, I watched trust erode and morale decline. Watching talented people leave, or be pushed out, became increasingly common.

I left feeling that loyalty was valued far less than optics.

For anyone considering a role here: don’t just ask about the responsibilities. Ask about leadership turnover, communication, how employees receive feedback, and how difficult conversations are handled. Those answers will tell you much more about what it’s actually like to work here.

I truly hope the company finds its way back, because there are a lot of good people who deserve better than the culture I experienced, but unfortunately I do not think that will be the case. 

What is the best part of working at the company?
The products we had to sell were top notch. Standards and management were outstanding. All of us were upbeat and enjoyed helping each other. The team effort was outstanding.

What is the most stressful part about working at the company?
Too much required in the way of additional reports, not enough people to complete the task the way we all were determined to do. Overall, a very good company.

What is the work environment and culture like at the company?
Pleasant, hard teamwork. Consideration of coworkers was very good and the store standards and the merchandise quality was outstanding so it was easy to sell something that is set at a reasonable price that is made 
As well or better than advertised.

What is a typical day like for you at the company?
Fast pace, pleasant customers, constant recovery of the store to perfect condition with merchandise displayed as it should be. Customer satisfaction was utmost, and each one was given one on one good service with a pleasant attitude. We work together all of this managers, assistant managers. We were all rule followers and enjoyed that and the challenge of meeting our goals

I helped open this store and was promised a great opportunity to grow with a new company.  This company has the worst attendance policy I've ever seen. Write-ups if you are one minute late, fired if this happens 3 times. The company throws money around on stupid things rather than pay employees well.  They only care if you have large "star" sales, and you get chastised if you don't have enough of those, even if your sales and KPIs are up from that.  4 managers and 6-8 employees who work 20-29 hours a week and management is expected to bring in 20% of sales each month, despite going against part-timers working only 10 hours less, and fulfilling departments of responsibility as well.  
Upper management has no idea what's going on in the stores, despite watching the cameras regularly.  If an employee issue is brought to HR, a corrective action form is forced upon both employees, which creates a hostile work environment. They insisted upon having a minimum of 4-5 people on the sales floor all the time, even on week days.  With such small stores, this created chaos and bumping into each other and customers. They also promised we would likely make hundreds more a month from bonuses of "star sales" ($225+) but you only got $5 a sale. 

When I first started, my gut told me to consider work elsewhere. I should have listened. While the pay is decent and full time employees get health benefits, that's about all that many of us have found the most positive about working in a brick and mortar location.

The hiring process is extremely questionable, including how corporate decides choosing Store Managers. There are some of us who have extensive customer service and retail experience, including managing teams and professionalism, yet, store managers and assistant store managers are incompetent, rude, unprofessional, and unqualified to manage people and business. Often times, keyholders and sales associates are picking up the slack, because SMs and ASMs cannot handle their emotions or are physically unable to be present when business needs them. Also, it seems that quite a few people get hired just so there is coverage during business hours.

After working for amazing retailers, I can see that there is heart and soul in the company somewhere. There's just a huge disconnect between corporate and stores.

I was only at UNTUCKit for a few months due to the pandemic, but in all of my retail experience, it was the best job I've had. My manager was so easy to work with, not the type that makes you anxious, but still very professional and trains you thoroughly, so you feel confident when you get on the sales floor. Feedback was always helpful and encouraging instead of belittling. I was lucky I had awesome co-workers who were also super helpful and fun to work with. I genuinely enjoyed working with the customers and general demographic that would shop there. The stockroom was easy to keep organized and clean thanks to the smart method they had in place. Their register/transaction system was all handled on iPads/iPhones and was the simplest most efficient register system I've ever been trained on. I never dreaded to go to work there. The only bad thing I can say is I wish my time hadn't gotten cut short due to the pandemic, but that's the reality with most working people today. Great experience! 

Working at Untuckit was a valuable experience that helped me build strong fundamentals in retail operations and customer service. The team environment was collaborative, and management provided clear expectations and training, which made it easier to stay organized and perform well in a fast-paced setting. The brand places a strong emphasis on product presentation, inventory accuracy, and consistency, which helped me develop attention to detail and operational discipline.

I gained hands-on experience managing inventory flow, merchandising, and daily store operations while supporting both in-store and online promotions. The role also strengthened my communication skills through frequent customer interaction and teamwork. Untuckit is a well-structured company, and working there gave me insight into how a larger retail brand operates at the store level.

Retail hours can be demanding, especially during busy seasons, but this is expected in a customer-facing environment. Overall, it’s a solid place to learn, grow, and build practical retail and operations experience.

A typical day at work at UNTUCKit Arlington as a Key Holder Sales Associate involves opening or closing the store, assisting customers, maintaining floor standards, and leading the team during management’s absence. I learned how to manage time effectively, handle store operations, and improve customer engagement strategies. Management has been supportive, providing clear goals and encouraging team growth. The workplace culture is collaborative, professional, and customer-focused, which fosters a positive environment. The hardest part of the job is balancing operational responsibilities with customer service during high-traffic hours, especially when short-staffed. However, the most enjoyable part is building genuine connections with customers and helping them find clothes that boost their confidence. I also take pride in mentoring newer associates and ensuring the store runs smoothly. Overall, it’s a fulfilling role that develops both leadership and sales skills in a supportive and fast-paced retail setting.

UNTUCKit is a digitally-native company that expanded into brick-and-mortar retail stores, selling men's shirts designed to be left untucked.

Their store operations are growing very quickly, but their hiring acumen for this channel is questionable. Management and staff alike are hired with no prior experience. The store procedures are rudimentary, and some fundamental things (if you have prior experience in retail b&m, you'll quickly see what they are) are desperately lacking.

The greatest weakness I witnessed was the languid dereliction with respect to fundamental retail management responsibilities, including matters related to workplace regulatory compliance, associate behavior, and liability and safety. Poor and unaccountable management, zero morale.

On the upside, it's kind of a relaxed, vending machine environment.

Top Job Titles	Average Salary
Retail assistant manager 26 salaries reported	$17.84 per hour
Seasonal associate 3 salaries reported	$14.50 per hour
Sales associate 9 salaries reported	$17.28 per hour
Store manager 2 salaries reported	$70,750 per year
Assistant store manager 2 salaries reported	$20.75 per hour

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