material handler

driver

delivery driver

order picker

warehouse worker

US AutoForce

It's amazing to think about how much my life has changed, solely because I have had the pleasure to work for US Venture. I had previously worked as a Service Writer in various automotive dealerships. I used my automotive knowledge and customer service skills to get a job in the US AutoForce call center as a Customer Service Representative. I was drawn to the company by the great benefits listed in the job posting.
One of the first things that surprised me about my new workplace was the longevity of many of the other Customer Service Representatives. It's not typical to find a call center with many people tenured 10, 20, or even 30+ years! In addition to the tenure, these people had nothing but great feedback for their time spent with US AutoForce. Even though answering calls is a solitary job, the team atmosphere was incredibly inviting and I made a lot of friends during my time with in the call center. I was given the responsibility of training new hires after only about a year of being in my role, which I was very excited to do!
After a year or two in my position with the US AutoForce call center, I decided I wanted to move up in the organization. As much as I enjoyed my job, I didn't want to work in the call center for my whole career, and I didn't want to leave US Venture. I approached my HR Business Partner and asked about career opportunities and about going to school to get a degree, since I had none. Through the guidance of my HR BP, I was able to decide on going back to school for a degree in HR Management with a plan to eventually move into the People Resources department. US Venture offers 100% tuition reimbursement, so I could focus my time and energy into my degree instead of worrying about how I would pay for it.
As I was going to school, I was offered a temporary role within the Talent Team as a Recruiting Assistant. In this role, I was able to apply the knowledge from school hands-on. I was also able to get some experience which would prove helpful later on! Once my temporary role was over, I was offered my permanent position back in the call center. Not having to worry about job security while getting experience outside of my typical role was one of the best parts of this journey!
As I neared the end of my schooling, I was approached with an opportunity to apply for the role of HR and Talent Coordinator for US Venture. This position was brand new and served both the Talent and HR Operations teams. I applied for the position and got it! I'm about a year into this position, and I've already got big plans with my leadership on how to continue growing in my current role and moving forward into bigger roles. I've been given new tools, training, and exposure that has allowed me to reach further and do more within the company. I've only worked for US Venture for 5 years and I am almost done with my Bachelor's Degree, I've completely change careers, and I've got a clear path of where to go from here! 
In my opinion and based on my experience, US Venture is one of the best companies to work for. I've never seen a company so adamant about doing well for its people. To see US Venture's response to COVID which involved making sure that each of our Team Members had paid time off if they were unable to work due to loss of childcare or illness, ensuring that our Team Members were not fiscally impacted by furloughs and shut-downs, and rallying the organization to find solutions to supply problems which ultimately catapulted our business into huge profits and work for everyone. One of our differentiating values is Caring Relationships, and it's powerful to see it in action every day!

UPDATE: I had given 3 stars but after finding out that the company had my review taken down, I'm giving 1 star. 

A typical day for me was great! I have years in the industry and have built many relationships with customers. I enjoyed my route which was Auburn, Colfax, Nevada City, Grass Valley and Penn Valley, CA. Being in the industry before and have developed relationships with customers with previous employer made the job much easier. My customers were great! I would say the hardest part of the job realistically would be getting through  a day where someone didn't have anything better to do than try and destroy your livelihood. It's tough being a truck driver in the Sacramento area and being penalized by corporate when you're paying 100% attention to the road. The most enjoyable part of the job was seeing my fellow drivers, that in 6 months had developed outside of work friendships. The few that actually worked and completed their jobs with no violations. After 6 months I was terminated for conduct. I had been cut off and brake checked and I gave the driver a thumbs up. Sent a negative message to the other employees who see some employees with unreal violations that costed the company money and potentially worse such as falling asleep while driving and rear ending someone or picking up up phone while driving. Those other drivers were still employed, grounded for a week or demoted to warehouse, but still employed. The company explains that they are about family, but with an outstanding work ethic and no accidents or distraction violations I found that to be untrue as I was terminated without costing the company money and I have a family. I was told I would need 3 write ups or a final to be terminated as I heard from other coworkers and I had 1 verbal warning when I was terminated. 

A typical day for me was great! I have years in the industry and have built many relationships with customers. I enjoyed my route which was Auburn, Colfax, Nevada City, Grass Valley and Penn Valley, CA. Being in the industry before and have developed relationships with customers with previous employer made the job much easier. My customers were great! I would say the hardest part of the job realistically would be getting through  a day where someone didn't have anything better to do than try and destroy your livelihood. It's tough being a truck driver in the Sacramento area and being penalized by corporate when you're paying 100% attention to the road. The most enjoyable part of the job was seeing my fellow drivers, that in 6 months had developed outside of work friendships. The few that actually worked and completed their jobs with no violations. After 6 months I was terminated for conduct. I had been cut off and brake checked and I gave the driver a thumbs up. Sent a negative message to the other employees who see some employees with unreal violations that costed the company money and potentially worse such as falling asleep while driving and rear ending someone or picking up up phone while driving. Those other drivers were still employed, grounded for a week or demoted to warehouse, but still employed. The company explains that they are about family, but with an outstanding work ethic and no accidents or distraction violations I found that to be untrue as I was terminated without costing the company money and I have a family. I was told I would need 3 write ups or a final to be terminated as I heard from other coworkers and I had 1 verbal warning when I was terminated. 

Immediately upon my first day there I felt like I was apart of a brotherhood.    I genuinely liked everyone there from top to bottom. The management is fair, flexible and will actually come out the office and work beside you. I never dreaded going to work like you typically do in warehouses. This isn't like typical warehouses where chaos is rampant. You come in early morning and regardless of the workload it's stress free. If you don't know something there's always someone willing to teach you. No one is ever going to ask you to do something unsafe or force you to do something you were not trained to do. The level of comradery is very close to what I felt when I served in the Army. I was impressed by the level of organization, level of detail and cleanliness of the building. They take pride in keeping it that way. The benefits are average but the vacation structure is top notch if you decide to work there long term. And if something unexpected pops up and you need to leave to take care of it usually it's no problem if you need jet out to take care of it. As far as work is concerned it's pretty straight forward. In the morning 3/4 of the crew picks the tires and the rest loads the trucks. It's pretty easy and the first shift supervisor is pretty efficient. The season dictates the work load but even when it 3k tires it's not hard. You take a break and then unload trailer full of tires on to racks. It only takes like an hour and the only time this is a hassle is when you get a trailer that was loaded haphazardly. After your done with that its another break then it's really slow until the afternoon runs but you're encouraged to do inventory and tidy up the warehouse which in my opinion helps with improving the mood because someone is always engaged in something.
The only thing I can think of that is negative, is if you're afraid of heights then isn't the job for you.

During my time I worked in two separate offices. The first was all work and all play with a boss like none other I had every had.  This man was happy, intuitive, strong and one of the most joyous people I have ever met.  A work day with him meant business with the combination of hustle and a smile.  I learned a lot from this position not only in person, but professional aspects of life.  

The second office however was more play than work.  I found myself being the knower of most things which turned into enabling those whose work ethic was less powerful than mine. One of the best times was with these boys though.  They became like brothers to me especially because the work days were ten hour days.  

All the drivers and warehouse staff stole my heart.  These men had to report to me with problems and paperwork several times a day, all day and they cared more than anyone about just keeping me happy.  A beautiful hand in hand wash because I felt my job was to help and protect them.  These men I will miss the most. 

At the end of the day I have nothing, but the utmost respect for the Finkelstein family and I am grateful for all and any opportunities that were given to me in my time spent there. I made a great deal of friends who I know I will still have with me as I continue my journey in life.

*Kansas City* Usautoforce is poorly managed and very desperate and will push you into roles whether your ready for them or not. Management comes up with they're own rules as they go (rules that corporate didnt come up with and are not in the handbook) especially the new Operations manager, rules you don't sign up for in orientation leaving you blind sided when you get in trouble. The Operations and regional managers both will smile in your face and be nice but will also be in the other room talking bad about you and how they wanna get rid of you (very two faced) basically if your not sucking up to them at all times and being a "Yes man" and doing any and everything they ask you won't move up and even if you are they will still get rid of you with a quickness they dont care about you and will TRY to replace you in a heartbeat no matter if you work there loyally for 5 years or if you just started. Your just another worker in they're eyes. The company is a great company to work for but the Management at the Kansas City location is very poor and makes the job 10x harder which is probably why the turn around is so high. Management (including the regional) will do any and everything to make themselves look good even if it means they drive they're people into the ground. I definitely do not recommend working here.  

This company has a culture that is unmatched in negativity. As a front line manager you are a dart board with specific “title holders” holding the darts. You have 5 different people in charge of specific things who are nasty and do not have proper ethics when speaking to people. I was belittled and spoken down to my first 3 weeks of the job. This is not a position for the faint of heart and your phone will ring constantly. Your personal phone that is. You do not get compensated for this. New hires start one day and walk out the next day or even hours later no matter how easy make it for them. I was not  allowed to fix simple things due to “getting a new building soon” accountability ends with you as the building manager with 0 control!! Yet people who had specific job roles and individual responsibilities delegated and didn’t want to actually get the job done which left you answering to your team about fixes which should have been simple. You are made to look incompetent ! It’s similar to a 3 ring circus! I’m not perfect but it was one of the most challenging and unrewarding jobs in my career and i wish the company nothing but the best as the workers get paid dirt compared to others in the industry!

Company hires you with the promise they want you to do everything possible to help every customer. It becomes brutally clear that it is all about numbers. They use outdated technology that makes it nearly impossible to efficiently help people The workforce has a number of people that have been there for 15 or more years and have had plenty of opportunity to master the ancient technology. The rest are a steady stream of new people that are poorly trained and thrown to the wolves only to get discouraged and seek employment elsewhere. The ones that have been there the longest are always ready to give the new people advice. Unfortunately, it is bad advice designed to set you up to fail. You have to figure things out on your own or you will not make it. That makes it nearly impossible to meet their "goals". There are way too many people who view the numbers as the only thing that make the job of the people who care even more difficult. My manager has no compassion for any medical issues. Another manager will yell at you if you are trying to fix a customer issue while there are calls in queue.

They don't care about the employees and have very unrealistic expectations. You can't eat or drink or even talk on Bluetooth while you are driving. You have a camera on you constantly that will go off if you yawn for drowsy driving, 
I literally I had it happen to me. It got to the point where they banned employees from even listening to the radio or any music, and if you're a driver you have 3 minutes at each stop to unload your tires and get the checks and have the paperwork signed whether it's 2 tires or 300. You also won't have time for a lunch but it's still taken out of your check. And they will also send you in circles for your route, they will have you drive 3-4 hours between stops and then go back the way you came to drop off tires down the road from the place you were at three hours ago. And even though their routing and timing is flawed beyond belief and their bigger trucks won't go over 45  it's your fault you're not back on time. And they say you'll never travel more than 150 miles from the shop, that's a lie I've been sent 250+. And the union is a joke they are for the company not the employees they will not do a thing for you and you are required to be in the union to work there.

This company has turned from its family owned and operated values and is heading to a strictly corporate fashion.  Upper management has all been hired outside of the company, leaving little hope for advancement for people who put their time in as assistant managers and general managers.  The hours are very tough due to their current operational strategy and the staffing is limited-creating a high stress fast paced working environment.  Outdated technology, equipment, and facilities pose a challenge every day.  Promotions within the warehouse are rare as the company seeks to hire other people from the industry who know someone on the upper management tier.  There is little to no disciplinary action due to the lack of quality candidates available and the most senior employees act as if they are untouchable.  Salary is fair, but the workload is not evenly distributed amongst the team- you will work hard if you are a hard worker and notice others sitting back and taking it easy.  There is little to no training for forklift operators and safety concerns are high as the training videos are severely outdated.

Top Job Titles	Average Salary
Material handler 22 salaries reported	$20.14 per hour
Driver 37 salaries reported	$21.41 per hour
Delivery driver 4 salaries reported	$27.88 per hour
Order picker 18 salaries reported	$19.33 per hour
Warehouse worker 1 salary reported	$19.25 per hour

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