patient representative

ophthalmic technician

ophthalmic assistant

patient access representative

optometrist

US Eye

Micromanaged to the max. This place is extremely understaffed and always will be. I have never worked anywhere with such a high turnover rate. It’s so high in fact, that should you get hired right now, you’ll likely be getting trained by someone who has only worked there a short time themselves. Lots of backstabbing and the work environment is always negative. You literally can’t trust anyone you work with, be careful who you voice your frustrations to. Forget about reviews and raises. They are quick to fire hard-working employees that have been with the practice for many years so they can bring on new employees that they can pay as little as possible. They’re also quick to eliminate positions that are “unnecessary”, then take the work that was being done in said position and put it on other employees who are already overworked. Patients are often upset because they have long wait times due to staffing, but management would never lighten the load because it’s all about numbers to them. I could literally write an entire book advising people to seek employment literally ANYWHERE else but here. Trust me, run far far away from this post and this practice. 

The love that I have for the people at the Lady Lake location was not enough to keep me. US Eyes ego is far more important then anything else. You have to walk on egg shells when dealing with corporate, if you say the wrong thing they won't honor your resignation letter and just make you leave. A sad company that won't fix anything that's broken with the surgical center and wants to cut down number of employees but hike number of patients so more money in  corporate pockets and more stress to employees who are working their butts off. You also will do everyone else's job plus your own, so you'll quickly get burnt out and when you ask for help they'll come back and say why are you so behind on your responsibilities? Because they can't keep people and there's no accountability in this company. AT ALL. so in short terms, if you love to be overworked and not recognized by your boss or corporate and you want to be lied to and ignored on days on end then this job is for you! Again love the facility I worked at it was awesome before us eye took over. But us eye, they're a joke.
I will say I loved working with patients and getting the reward of when they come in to get the second eye done and hearing how much they can see was by far the most rewarding thing!

A typical day was coming into work and doing my job with no complaints, no one telling me i did something wrong, no one ignoring me if i needed help, having all the resources and proper training. That would be a good day, but sadly i didn't have any good days there. I will never understand how a company (the people they hire) can get a way with talking to the patients like they do, not helping the employees need help instead of saying its in the GitBook, in training my training sucked, I dont really know why i still stayed, Because i wanted to work there, i wanted the experience, i wanted to be given the chance to prosper-shine, but if your not getting 151 calls a day, you dont get that choice. 

This is a fast-paced environment ideal for those who enjoy staying busy; if you prefer a slower pace, this isn't the job for you. Enjoy a laid-back atmosphere with flexibility, making it perfect for those with families. Pros include Monday through Thursday schedule,  no weekends, paid holidays, a $250 yearly uniform stipend, and weekly catered lunch. The staff is excellent, and the patient population is so grateful as shown by consistent positive reviews year after year. Our surgeons deliver exceptional care, each with their own personality.

What is the best part of working at the company?
Learning everyday and being comfortable in my work environment. Working along side of some of the best optometrist in Hampton Roads. 

What is the most stressful part about working at the company?
No stress. 

What is the work environment and culture like at the company?
Calm. Steady. And Diverse.

What is a typical day like for you at the company?
Starting at 830 daily. Seeing about 8 patients in the morning then taking a lunch break from 1230-145. Then back seeing patients until 5 p.m. 

Knowing patients by name and becoming personable is awesome.

Management is lazy and do all the easy things behind locked offices while everyone else is going insane dealing with extremely unhappy patients bc they laid off 20 remote workers and so no one answered the phone or called them back. Still not enough people working there yet they treat their employees rudely and don't bother to train them well. Forget about asking questions, you will be ignored. But don't make a mistake either. Lots of drama, talking behind each others back daily and rudeness in general. 

What is the best part of working at the company?
There are some people who work there that really care about the patient experience.

What is the most stressful part about working at the company?
They are constantly understaffed and refuse to hire more help.  This creates constant burnout and high turnover rates.

What is the work environment and culture like at the company?
Highly stressful! Lack of communication from the top down leaves staff wondering about the direction of the company.

When I first started working for the company, everything was wonderful and from there things changed and the company slowly started going downhill. They have fired some of the greatest employees and assets to the company. I can count on both hands the amount of people that were fired and then on another set of hands the amount of people that left the company. They make promises they don’t keep. Withhold your hardworking money. It’s a horrible company. It was a blessing in disguise. 

Staff are treated like peasants. There is zero respect or appreciation from Surgeons, particularly Solomon. You are expected to turn over cases as fast as physically possible, and not allowed to sit, ask questions about anything, or speak all day long. Only a couple of the Docs were appreciative of staff and respectable. This place is all about numbers and stuffing the surgeons pockets. 

Typical day is being burnt out with not enough staff but expect a high volume of patients. I have learned a lot but it’s not worth the stress. Management is horrible. No communication whatsoever. Hardest part of the job is showing up honestly. Most enjoyable is my coworkers. They make it bare able to come in 

Top Job Titles	Average Salary
Patient representative 17 salaries reported	$18.37 per hour
Ophthalmic technician 11 salaries reported	$21.00 per hour
Ophthalmic assistant 14 salaries reported	$21.89 per hour
Patient access representative 4 salaries reported	$18.13 per hour
Optometrist 7 salaries reported	$200,000 per year

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