sales representative

customer service representative

call center representative

shipping and receiving clerk

inside sales representative

US Service Animals

I worked in the Dog Academy side of things here. The management structure here is so unorganized. Every week, something new changed - whether it was scheduled, scripts, procedures - anything that could be changed, they would. I was trained for 2 full weeks on how to perform my job, and the minute training was over, they changed the procedures and started being horrible if we didn't sell - even if a customer had no money, wasn't interested, or simply wanted to think about it. Management will talk over you while you're on a call and pull you into meetings to get written up 2 weeks out of training if you're still trying to get your bearings and handle all of the changes. I was told that I sounded like "unseasoned ramen noodles" when I was in calls (and as I have 10+ years in call center experience I have NEVER heard that before, in fact every other place has told me I am great with customers) and we were constantly berated or pulled into meetings if we weren't meeting their sales quotas. Because you don't sell, they move you to even worse leads which are even harder to sell. I also have never worked a remote job that required me to be glued to the computer the entirety of my shift - we couldn't even go to the bathroom without asking permission and squirming in your chair trying to hold it while waiting for the "ok" from a manager. The PTO structure is terrible and you hardly earn PTO but can't take time off without having it built up. No sick days I could find to use unless you call out and get berated for being sick. Reading over the handbook they definitely value their salaried employees far more than their hourly ones. The stress level here is through the roof - I vomited for at least 30 minutes before each shift and kept a can next to me because it would happen throughout my shift as well. I ended up quitting before they could fire me because I knew it was coming and my mental and physical health could not take it. 

I want to start by saying this job found me and I am so grateful! 

When I applied I had my foot in in the door at so many other places and honestly forgot I applied until I got a call and they scheduled my interview.  I did the interview over zoom and immediately knew this was a job I would truly enjoy! I had the best orientation and training class learned a lot about the services and laws associated with what we do.

Once I got on the floor with my team lead and assist they sit down talk to you and listen to you while on calls to make sure you have the support you need. They give you the space and opportunity to fail and to learn from the mistakes you make as a new team member. I was on the phones for a year and got the opportunity to grow and become a manager (team lead assist) and I love my new role with the company I get to shout out top agents, uplift ones that may be in a slump, coach others to be the best, and still get to help people everyday to live and travel with their pets!!!  As an agent I truly enjoyed having the chance to help and educate clients that really need to live and travel with their animals, I myself have quite a few and I can not imagine having to part with any of them and in some cases these people are being forced to choose between giving up a beloved pet/family member or having somewhere to live and as an agent you get to help people every day and that is truly amazing!!! 

The workplace is very fun and inviting,  contested weekly if not daily to win some extra cash!!!  

The company truly goes above and beyond to help out in every way possible, extra training, time off requests, contests, hours, overtime, if you ever need anything all you have to do is ask!!!!  


Overall, USSA was a decent company to work for. Their strong suite is competitive base pay, plus commissions. The comissions are broken up into two catagories, which are decently fair. However, to get to the top tier commission of only 5% it’s really hard to do so. Plus, staying consistent throughout the two week pay period can be rough. Slow days will hurt those metrics. 

The supervisors are… okay. Depends who you work under. We were not allowed to reach out to higher supervisors other than our direct Team Leads/Assists, or you will get reprimanded. I do not like this personally. Everyone should have a voice in their place of work, and no one is above approaching in that sense. 

There are daily updates about target times and if you are going off course. Thats nice to have. Also, kind of annoying. 

There are pay period report cards with your team leads you will go over with to keep you in check. 

The client base is… well, to be transparent, mostly not great. You do get all warm leads, no cold calling… however the leads are broken up into different funnels. Some are worse than others. You deal with a lot of people, who feel the services USSA offer, should be far cheaper, or free. Also, a lot of these clients are facing some mental or emotional issues, so sometimes selling to these ones is difficult. Again, being transparent. 

When the sales day is good, you feel great, when you have a bad day, it’s awful. When I worked for them, I rarely ever felt content and happy with my work. I will say though, there is a fantastic feeling when you genuinely help a customer out that truly needs it and is so grateful, that would leave a smile on my face. 

Side note: the dialer used - LivVox - is the worse I have personally ever used. 

Overall - 2/5 stars. I would not recommend working here.  

When I was recommended to work here I thought to myself, "Yea right there's no way I'm gonna enjoy working at a call center." If ever there was a time for the "Dont judge a book by its cover" cliche, then this is it. 

There is an atmosphere here that keeps you motivated to grow, a management that incentivizes excellence, and a feeling of having done something great for the customer after every call. 

I mean lets be real here, its work. Anyone with a negative outlook on this company just wasn't able to perform and take the great coaching that the management here provides. Yes you're going to work 40 hours, yes there are weekends, and no not every traditional federal holiday is a day off. 

What I will say is if you apply yourself, you apply what you're taught, and you come to work with a mind to serve the community at large- then you WILL make money equal to your effort. 

The job culture is supportive, fun, and progressive. The pay is competitive and equal to your effort. The ability to make money daily with contests that make you extra money then and there is par none. 

No company is perfect but this one trues their hardest to make your work feel appreciated and they are willing to give to their employees like none I've seen thus far in my 16 years in the workforce. 

So if you have a chance to work here, you have the motivation to make money, you want to feel good about the work you do- then apply.

If you don't then you can apply and leave a negative review after but truth is it will be more a reflection of your lack of effort than the truth about this company. 

A+ for US Service Animals 

This would have been a great job if I hadn't been made to feel like I was in a straitjacket all day. I'm a pretty easy-going guy, but holy wow! The micromanaging was real! There were good days and not so good days based on the type of calls you received. If a caller was just looking for information, it counted against your commissions. Your commissions could be climbing up the ladder and looking good and then all of a sudden were being reduced because of the type of calls resulting in no sales or upsells.  If the customer didn't want to be sold that's too bad, your job is to sell them anyway or else you can watch your  commission drop. It was stressful. I hated that part of the job.  When you are being pushed all shift long to sell sell sell, it not only affects the representative negatively, but it also affects the customer.  The only thing this company cared about was making money for itself. 

Training was two weeks, and the trainers were great. I felt like I could fly and I did when I first started taking calls. But it was a constant battle to live up to one metric or another. After several months dealing with the up-and-down commissions and the stress of the extreme micromanagement, I knew I had to start looking elsewhere. It's too bad that this didn't work out. I like what they're doing, but I just can't deal with corporate nonsense like this company has. Good luck to anyone applying. Call me a wimp but I feel leaving was better than staying.

Guys, I want to start out by saying this was an amazing job and my dream job. I love animals, I loved the environment here at first, I loved the people. When I started here, I was SO excited, happy, and all of my friends wished they had my job. I mean this company has the potential to truly be great - It actually wasnt a chore to go to my job!!! Who can actually say that?
Anyways, i stayed loving it, theres not much room to grow and working 1 weekend day is necessary but the money you make, makes up for that. I wanted to stay with this company for years, it was that fulfilling as a job for me. However, their constructive criticism turns into just discouraging complaints that make you feel like you are not good enough for this company, AND QUICKLY. I no longer feel welcomed here at this company, but rather, looked down on and given up on. They do not care about you as an individual, just what benefits their company. I was a great employee. I never missed a day, I followed the rules to a T, I defended and recommended this company to everyone i could, and gave my ALL to this company. I am extremely upset and discouraged with how the employment went and am sad that i was decieved this way in the beginning and wish it could be different. 

The workplace culture at US Service Animals is amazing!  The owners, upper management and team leads are very encouraging and empower everyone here to be the best version of themselves.  I have been at this company for 5 years and it has hands down been the best decision I have ever made accepting this position.  Not only is the work environment positive, but there are also many opportunities for promotions, additional commissions and a flexible job for working moms and dads.  This company has grown so much over the past several years and have made improvements in several departments so the employees can perform their jobs to the best of their ability and to also benefit our customers.  US Service Animals isn't like a "normal" job that is dreadful when you have to go to work.  The environment is so positive, uplifting and enjoyable which makes coming to work pleasant.  The job expectations are set in training, so everyone knows what is expected of them.  You will never have to guess if you are doing something right or wrong because the Team Leads are very hands on and communicate with their agents on a daily basis to make them the best they can be.  This truly is a phenomenal place to work, and I would recommend US Service Animals to anyone that wants to be a part of a company where you are treated like family. 

I have been employed by many, many faces in my life. Each one treated me like a number. I moved through the motions until I found new employment each time. Until I stumbled across US Service Animals I was a very lost person. Homeless and without any help. The management here TRULY cared for me and did everything in their power to help me without any knowledge of the troubles in my life. Now I am back on my feet and thriving and largely due to this company!  Thank you, USSA for all you have done for us and for creating such a great work culture for us to grow and advance in! 

We have a great comp plan, allowed to work OT often, good base pay, benefits, PTO, free lunch once a week for in house workers, and a fully stocked breakroom, some have the ability to work from home, plenty of room for advancement, and the most caring, fun, and laid back management I have ever had the pleasure to work with. We run weekly contest to make more money and have some fun with it. Throw awesome parties to get to know each other and detach from the workload. An amazing support system from top to bottom to ensure you have all the skills and knowledge to be successful and make A LOT OF MONEY! I've been here for over 2 years and I have no plans to leave this companies culture.  

The initial orientation trainer was so awesome but when it came to real training and leadership from your direct management, just give it up. At least that's how it was with mine. I was promised further, extensive training and help multiple times when I expressed my concerns about my role, but it never happened. Was also promised that I had nothing to worry about and my job was safe. Asked about reviews and information so I could better understand things, again it wasn't produced. There is more but you see the pattern already I am sure. Within weeks of that conversation, I was let go. As for customers some were great to talk to and get to know, others were angry or had attitudes. You are expected to push expensive items onto people who do not need, do not want or can't afford the cost in addition to the letter or training program....which by the way is no savings compared to the site that actually does the training. When you don't bully enough sales out of people you don't make the big money and if you aren't a favorite, you're out of luck. Wouldn't recommend working here unless you're a shark.

Clock on,  if your even a minute late you will hear from your lead about how it's unacceptable to ever be late.   If your a few minutes late you will get an infraction.  After so many infractions you're terminated.  The most disingenuous and dishonest people you will ever meet from the bottom all the way to upper management.  They encourage you to be pushy and dishonest with customers to close sales. "Business needs" dictate basically everything.   They will change your schedule without any warning then hold you accountable to it.   If you tell them your unable to work the new schedule because of other obligations you will get a lecture about what business needs are and how you'll have to make do or find a new job.   They will tell you how great their benefits package is when in real life it's steaming hotdog water.  They are garbage benefits, and most of the accessories you will be selling are poor quality or fake documents (such as registration and ID for your pet).  Leadership poorly trained and not held to any kind of standard.   I once listened to my lead talk about giving bj's during an entire team meeting.   There is no professionalism at all.  

Top Job Titles	Average Salary
Sales representative 14 salaries reported	$13.71 per hour
Customer service representative 1 salary reported	$13.50 per hour
Call center representative 4 salaries reported	$15.50 per hour
Shipping and receiving clerk 6 salaries reported	$14.67 per hour
Inside sales representative 5 salaries reported	$21.63 per hour

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