senior customer service representative

USAble Life

I’ve never worked for a company with such poor management. If you value yourself don’t work in the customer care dept or claims dept. The manager and the supervisor are TERRIBLE in customer care. They act as if they care but they don’t. Lunches are 30mins but they will sell you a dream that once they are full staffed lunches will be a hour, which won’t ever be possible because they dept has a very high turn over rate! The have a very strict occurrence policy and they aren’t flexible when it comes to working with you when requesting time off. They simply only care about the call center’s ASA!  There is no Confidentiality with leadership and employees. They will tell your personal business that should not be shared  in meetings. The work load is very heavy and hectic! There is a lot of information you are required to retain in such a short time. If you don’t learn it they will fire you. The company as a whole lacks structure and accountability. When I first took the job I was excited about it simply because of the money but after working there I quickly learned money isn’t everything ! I rather dig a ditch before I go back to work for USAble Life!! Everyday i went to work i was depressed and hated waking up in the morning ! Don’t work here! 

If you want to be apart of the company, but feel like the gum on the bottom of someone’s shoe- customer care may be right for you. The department is not respected by any other department. They will tell you that you’re the face of the company, but refuse to train you properly. There were different expectations for different employees. The work load was unrealistic and there was no flexibility when it comes to mistakes. If there was a mistake, the goal was not to educate you but to reprimand you.  If you’re looking for a job, that you don’t wake up every morning- hating-I would encourage you to be patient and continue looking. Imagine a work day of constantly receiving calls that you don’t know how to assist with (due to lack of training), two fifteen minutes breaks that you have to raid from your coworkers, and a 30 minute lunch that you’ll never want to return from. Save yourself the stress. 

I loved my job at USAble.  Typical day at work was busy but I thrive on being busy.  I had a great team and devoted the majority of my day to them.  During my time I learned not everyone will work the way I do and I had to make adjustments in my thought process for this in order to do the best for my team.  
Management for me was great for the last half of my time and not so much for the first half!  
Workplace culture is good if you are fortunate enough to have the right manager.  Some managers do not interact with their teams and some do.  
Hardest part of my job was when I did not have the ability to help someone.
The most enjoyable part of my job was my team!.  I miss and still care about them.

A lot of restructuring in the last two years has created an atmosphere of non-trust. No one I know feels secure about their job. In the last 6 months I can count 9 people that were fired for some reason or another. Instead of admitting  the company needs to do layoffs they are firing people to thin the herd. I was one of those and it was done unfairly. Upper management is wonderful but middle management such as department managers, is where the problem lies. None of my closest acquaintances are happy under their boss. It is an extremely stressful environment.

I have worked for this company a little over a year and can honestly say, it's the best company I've ever worked for. They truly value and appreciate their employees which they show throughout the year with gifts, praise, and raises/advancements. The company wants to see you succeed and grow and will give you all the support and encouragement you need. I was promoted less than a year of being there and that is because of the amazing training, leadership and coworkers. I would recommend this company to anyone who wants to succeed and grow with a company who has been voted best place to work for multiple years. The pay is good as well. 

A typical day as an Enrollment Coordinator was gathering and preparing data for upcoming open enrollments.  Excel formulas are a part of your day to day formatting of payroll files.  There were several management changes that caused some confusion within the department which led to the demise of several employees.  The hardest part of the job was gathering all the needed information and then making sure your case was working properly prior to the enrollment beginning.  The most enjoyable part of the job was your working relationship with fellow employees.

My experience was horrible. The call center is the worst department to work for. They only hire 12 people to handle a heavy workload so they are always understaffed. They are not flexible at all when it comes to work hours, taking off, or being late. The managers are not team players and they are bad about denying unemployment benefits. In the call center you are expected to multitask and juggle calls, emails, and questions non stop. It definitely gets overwhelming and they should pay a lot more for what you have to put up with.

My career at USAble can best be described as stable. I actually left for a larger shop closer to home but it only took me 3 months to see the light and come back. Pay is competitive for the area, 401k match is nice, bonuses, yearly salary increases. At least in my department we are always challenged to progress and be better at our jobs. Managers care about their people. Would recommend. Only reason for docking a star is the culture is kind of stuffy for my tastes. Not terribly so, but if you consistently show up in t-shirts and tennis shoes you will probably get talked to.

The leaders at USAble Life are committed to providing not just an exceptional customer experience but also an exceptional employee experience. I enjoyed my time here greatly. The company's values and employee value proposition ring true for me.  I had the most amazing coworkers and worked with some of the most amazing people that I have ever worked with in my life.

When I worked at USAble, I really enjoyed it...for the most part.  I worked hard on new projects, and I was highlighted during management meetings for my work.  Then, I had to leave the company for health issues.  I was told I could come back at any time.  But, when I reapplied...crickets.  No one responded to me to provide me with a reason why I was being ghosted.  People who were completely professional the first time around suddenly disappeared.  Very disappointing.

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