logistics specialist

customer service representative

operations manager

sales representative

senior software engineer

Uber Freight

-A typical work day involves tracking accounts, speaking with customers, truckers and sometime facilities to access any issues that may arise to ultimately ensure the freight is always being monitored until the load has been delivered. You may also be required to add payment information to a load and provide status updates.

-I don't come from a logistics background and the job itself is fairly easy as long as you are willing to train yourself as I was not given proper training. 

-Management at Uber Freight is a joke! I've come from the Uber ride-share side of the company and was given a promotion to join Uber Freight and did so as I wanted to learn about the industry. Everyday I wish I had stayed where I was at. I was promised certain things and they have not delivered for example, unlimited PTO was something they told me however, if you miss a day without informing them atleast 2 weeks in advance you are subjected to whatever consequences they see fit as reportedly there is not a point system so management has full control of what your outcome may be. Also, if you don't have children, expect to be told you cannot take time off because you don't have any children as obviously employees with children somehow get first priority when it comes to taking time off. So forget about family emergencies, flat-tires or anything out of your control. Also, my direct manager is a SOB excuse my language however, he micromanages and has ZERO people skills. He will watch over me and think no one notices.  I've had coworkers tell me this on several occassions. I've literally reported his behavior to upper management and HR who just comes up with excuses for his behavior instead of actually attempting to give him leadership training. I have had my personal business regarding my health situation (I took a leave of absence) shared as office gossip even though I have proper documentation.  I have a therapist and doctor whom I share my views with and they have advised me to seek employment elsewhere ASAP! I took a medical leave and since then management's view toward me has changed to the point where my coworkers even call it out. Management has literally been caught in lies but as mentioned earlier upper management gives excuses and does not do their job to create a good environment for employees. Management appears to have zero experience in his role however proudly boasts his degree. IF you look good on paper you have a job with Uber Freight forget about experience! I also have a degree but don't go showing it off to others and I actually care that I'm doing my job the properly. BTW, I am not the only who experiences issues with management I am just one who is not afraid to speak out against injustices in the workplace as I'm more tenured than anyone on my team. I've been targeted many times with bogus write-ups that have been removed due to management's personal objectives against me. Each day, I feel like they want to fire me but cannot as I have proper documentation regarding my health issues and have no issues performing the role. 

-There is no work place culture at Uber Freight let alone any kind of structure. I pointed out  to managment how since being with Uber Freight I have not once had any discussions about how I like my role, what I think Uber Freight can improve on, my future at Uber Freight or anything related. I asked for management to make this a policy or at least tell employees how they're doing in the role but I guess this requires them to actually care enough to do their job that they get paid good money to do! 

-The hardest part of the job is the hostile environment and fear of retaliation if you say anything against management. 

-The most enjoyable part of the job is simply the health benefits and Uber credits if you take Uber rides. However the environment, especially if you work overnights, is traumatizing. Simply put, RUN to another job posting, DO NOT WALK, RUN! I can only share my experience however I really hope this helps someone as lawsuits are just waiting to happen with this place.

Overall I've enjoyed working at Transplace. I was promoted within a year of joining the company (I had several years experience at a competitor before them), and promoted again recently. My department has grown significantly and received more recognition since its creation. My boss is fair and easy to get along with, and is quick to defend us when issues arise. The benefits are a little expensive but they cover a good amount, especially the healthcare (I use the more expensive option). I am able to take off when needed and get help when I have more work than I can handle (or at least can be defended against complaints about long waits on requests). The pay isn't super competitive with other major employers but the other perks of the job outweigh this for me (for now). I understand the negative reviews on this website as the experience with Transplace is often very dependent on the account you're on and the department you're in. Operations depends on the manager and account, you couldn't pay me enough to work in brokerage, and I don't know a lot about the finance or AP departments. We don't have enough IT people in the BI/DB Dev departments, though this is something the company is working on. As a result tickets often move slowly. HR seems to be decent enough but I haven't interacted with them much. Upper management does make an effort to make employees feel appreciated, but those with negative experiences it isn't enough to counteract the bad. Overall I've enjoyed working here and see myself staying here for a while so long as pay doesn't become stagnant or I'm prevented from pursuing career growth.

I have mixed feelings about Uber Freight. It could have been something really exciting, but they put people without freight experience in management roles and it's really annoying to the entry level employees who understand things from more points of views than the ones that get hired with "transferrable skills" to lead us do. My manager was a twit brain. She talked to the drivers like they were less then and then would coach me on how I should talk to them more like how she does. Everyone would hear how degrading she'd talked to people. We figured it was just white privilege and that was that. I like to treat people with respect, so doing things her way wasn't going to sit well with me. She was ultimately the reason why I left the company. I couldn't sit well with myself treating people like how they do at Uber Freight. Imagine having the simple answer to someone's questions on a Friday night where they won't be able to get the answer until Monday morning, but it's not in your job description to answer that question for them because your call time will be too long so you just have to play dumb and pretend like you can't help them. It was tough deciding whether to do the right thing or to just fly through phone calls to hit OKRs they have set for you. I tried to do both, but whenever twit brain would hear me helping a driver she'd tell me she needs me working on another load or whatever she'd come up with in the moment. I think working from home would have been better for me. That was supposedly never going to happen back when I was working there, but ... covid. 

Transplace was the most difficult place I have worked in my experience. There was absolutely not communication from one department to the other nor from management to employee. Mistakes were well out of control before support staff was informed of the changes.Management was overwhelmed and unable and sometimes unwilling to help with questions and tools to do the job properly.
The structure for raises and reviews were unacceptable. I worked through a temp agency the first five months. I was hired at the exact same wage the agency paid. Due to their policy on how they administered reviews and raises I received my first and only review a week before giving my notice and never received a raise because I had given my notice by the time I was eligible to receive one.The reason I stayed on for almost two years is because they were in dire need of help and what lacked in wages was made up in overtime. Once the chaos was in check, the overtime was taken away with belief that it would pick up again. It never did.
I informed the new department head that took over before I was hired these things I have stated in this review. She offered me the job anyway and then she was transferred when the 'clean up' was complete.

Transplace is a growing company who one day may become the place to go and work for but unless you are there to just get a paycheck, look elsewhere. Some of the people in the Lowell office are knowledgable but there are many account managers that know very little about what is truly going on within supply chain, they are only focused on staying under the radar and making money for the company through brokerage. Thinking outside of the box is frowned upon even if it's a WIN for their accounts, they do not want to do anything extra because they don't want to add more work. Lastly, joining Transplace was exciting until I learned how they work and what they are after operationally. There is no progression outside of the job you get hired for. New positions do not come open very often and of the new jobs that do come open, leaders within the organization already have their people who they want to promote and will not entertain anyone else. Transplace has alot of potential but the Senior leaders within the organization are not as engaged as they should be or else they would see how bad it is on the ground. HR is less than 5 people and have way too much on their plate to make a difference.... In short, if you are not looking to progress in your career OR on your last few years before retirement, this is the place to work. 

Working in the Legal & Risk Dept at a major Logistics company was a great learning experience overall, the responsibilities were tremendous and exciting.  Making sure all truckers had all legally required documentation etc to haul loads for our various customers could be a stressful job however I found it exciting and worthy.  I enjoyed my team members on a personal level however, in the work environment I found that it was not easy for them to work under pressure and a lot of times hours would go by with out any words being spoken or any encouragement from our management which would make for very long days sometimes.  I tried at several different meeting to communicate this to our supervisor, how important it was to keep things positive and how things would move and work a lot better for the company as a whole if we were encouraged to work as the team we were supposed to be.  This seemed an impossible task for management to accomplish which made some days harder than others to get through.

If you like fast-paced, competitive, and high-tech operations, then this is the place to be. It's a 3rd party logistics company where you don't need assets (e.g. trucks) to get freight moving. This is a Monday through Friday job, where we arrive at the office at 8 AM and leave by 5 PM, sometimes earlier, sometimes later, depending on the day. When I get there, I greet my fellow employees as I pass by each of them. Once we get set up on our designated work computers, we answer any pressing emails at that moment. If it's a Monday then we jump right into tracking pickups and deliveries that occurred over the weekend and move forward with our work for that day. On any given day, our team of 7 brokers receive on average of 50-100 loads to be worked on together. We each facilitate pickups and deliveries by carriers to have them for freight within 1 mile up to 3000 miles away. It gets stressful, because we have to negotiate rates with carriers in order to get the best price on this process.

This company management is atrocious. The only thing worse is the lack of technology. They are not competitive with other 3PLs in terms of editing capability, business intelligence tools and not even a routing guide. They have not established themselves as experts to the customer therefore the customer dictates without any actual basis. This is not a supply planner role. This is a role of building loads and brokering. All of the job description is clearly exaggerated. There will be nothing of the sort. Management is poorly trained and does not understand the business. They are disorganized with a bad attitude and a hysterical mess. They are lacking in knowledge of basic functions in Excel and word and completely lose their ability to operate if you cannot conform to their archaic processes. Not open to change and not able to provide examples of how/when there will be implementation of tools commonly used in the industry by most other 3pls. Total trash company. Trash Management

	Secure capacity for loads 
	Leverage carrier relationship to influence capacity awards during tight markets 
	Contact carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty 
	Update load status in system 
	Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary 
	Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses 
	Correspond with customer and carrier regarding detention information 
	Communicate and gain approval for expedite shipments 
	Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA 
	Train customer users on the TMS, leveraging knowledge of customer business practices and workflow 
	Rate Quotes

Please note: due to the multitude of accounts Transplace services, your experience may vary. 

My tenure at Transplace can be summarized in one phrase: "Do more with less." My account is chronically short-staffed, potential for advancement is negligible, and wage increases over the last 2 years have not kept pace with cost of living.

That said, the management team is immensely supportive, they provide a solid entry-level benefits package (including a good amount of PTO in addition to paid paternity and maternity leave), and the company is currently experiencing explosive growth. 

If you're looking to pivot into a new field, Transplace is a solid place to start your journey, but you will hit a wall sooner than you expect.

Top Job Titles	Average Salary
Logistics specialist 1 salary reported	$47,500 per year
Customer service representative 2 salaries reported	$20.25 per hour
Operations manager 4 salaries reported	$61,825 per year
Sales representative 4 salaries reported	$50,500 per year
Senior software engineer 1 salary reported	$169,000 per year

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