floor technician

retail sales associate

warehouse associate

floor manager

district manager

Ultimate Home Services

I would never want to be in upper management here. The compensation does not match what they expect of you. I first worked here as an employee and then switched to a subcontractor for the same job (detailer/project manager). Started me off at 40k base salary as well as additional money every month for a phone. They first provided me with a company car but after the car was totaled in an accident I had the opportunity to drive my own car and the compensation for that was more than enough, very agreeable. I had steady raises every year between 5-10%, and everyone was very helpful with getting me used to what they expected of me. As an employee you're expected to work your 8 hour shift (8-5) and about an hour of work at home submitting your paperwork.

As a subcontractor I am much happier. Some days I work 3 hours some days I work 10-12 so it balances out. The compensation is far superior to being an employee with the only negative in my opinion being a lack of raises. As a subcontractor when you are done for the day you are done, whether that be at noon or five o'clock. The work is pretty steady with an average if 1200-2400 per week depending on how busy. You can take as many days off as you want with the understanding that you will not be paid for those days, but being able to take an extra day or two off a month to recharge is worth it. You can also work weekends if you'd like some extra money which also helps out in tight situations. Communication with management is pretty good. I've got 5-10 people I can hit up at any time of the day to answer any questions I'm not sure of. If you mess something up they will explain to you what you did wrong but expect you to do it correctly the next time. The more you mess up the same thing the angrier they become obviously, so learn from your mistakes as you will make them. Overall you get out of this job what you put in, but again I would never want to work management here unless they trimmed down the hours expected of you or greatly increased the pay. 40-60k a year is not worth 60-80 hour weeks as well as the immense responsibility. 60-90k would be much better. 

The incompetence that starts from the top and works it’s way down affects the installers who are the only source of income for the company. Scheduled jobs are constantly messed up and then cancelled leaving installers with zero pay for the day and usually no option for a fill in job.

No one in the “management” takes any advice from the installers in the field who are the only experts employed by UHS. By the time installers get to the customers homes, the customers are already so fed up with the process and months of incompetence leading up to installation that they  usually end up taking that out on the installers. The “supervisors” drive around in company cars to job sites merely passing out flyers to customers asking for perfect scores and not to blame any of the previous frustrations on installers. 

Good Local installers are constantly sent 2 plus hours from their home base so that low paid “traveling crews” from another state can come in and do massive amounts of shotty work in the bigger metropolitan areas so that the company can make more profit; often leaving the good local guys to go behind them and do repairs for very little money.

The person in charge of giving out the work often play “God”  with installer schedules and will move their work off their calendars completely if they need to call in sick or run over on jobs usually replacing good paying jobs with Low paying ones. 





A typical day at work for me started with data entry and checking and clearing emails. After I completed my data entry and submitted a customer into our system, I scheduled them for a measurement. It also includes some problem solving and you have to deal with sassy detailers who usually are having a hard time because they're being treated poorly by management. Before Ultimate Home Services bought the company I worked for, things were running smoothly and I didn't have a single issue. This company makes you blindly schedule jobs for these poor detailers for an area you know nothing about. I was in Maryland, but they had me scheduling for areas all the way in New Jersey and New York. We were offered a site that helped us map out the jobs, but at the end of the day, there were always issues. I then had to call and reschedule jobs and make our detailers work longer hours. After company overspending and hiring loads of people they didn't need, they cut costs by laying off basically our entire office. There are maybe three people left at the office I worked at. I loved this job before they overworked everyone to the bone and ended the employment for so many people that helped build this company up before they bought it. If there was an issue, management didn't seem to have time to help us solve it and that's my biggest dilemma with Ultimate Home Services.

The management was very open and encouraged communication with upper management eventhough they never put any contact information out. The pay and work life balance is better than most companies but they will use you explicitly to accomplish the end results regardless of safety and health. I was expected to deliver flooring materials for installers to residential homes. Delivery sites were a minimum of an hour away from the warehouse and an hour away from each other every day and you were delivering or picking up orders up to five locations a day meaning you were on the road at least 4 hours a day not includinghow long it takes you to make the delivery by yourself. Some orders were one skid but nearly every Delivery was to the second floor of a residence and most deliveries were two or more skids of flooring weighting uo to 3000lbs each. I was expected to deliver 1 ton to 2.5 tons of flooring by myself anywhere it needed to go into a residence regardless of size or location and without adequate accommodation to do so. This makes you highly susceptible to damages to customer property and injury. They do not explain anything to the customer other than the materials will be delivered and the customer many times was appalled and felt obligated to help unload the materials when they found out the company only sent one person for an entire floor plan install.

I worked here for a year. I was happy there to begin with, but the longer I worked there, the worse communication got, and the more management become micro-managey, despite the fact that I was great at my job, constantly getting compliments on the way I handled customers, and consistently scored 100% on all of my calls with customers. The pay is not worth it in this economy. The company encourages employees to put the job above their families, although they claim to be family friendly. Despite my growth in the company, they let me go a week after I informed them of my pregnancy, for no legitmedical reason, and refuse to acknowledge the fact that I had informed them of the pregnancy. My mistake was telling them over the phone and not leaving a paper trail. If you plan on growing your family... I don't recommend this company. 

What is the best part of working at the company?
Salary at time of hiring was fair.  Immediate management at the time was very nice.  

What is the most stressful part about working at the company?
Upper manager kept adding more and more onto workload making it difficult to do job effectively without any additional compensation 

What is the work environment and culture like at the company?
Some people were very helpful. Others had no concern. About what actual problems were that were arising 

What is a typical day like for you at the company?
Busy  from the first minute.  Days often due to workload stretched to 10/ 11 hour days on a salaried pay scale

The whole environment here is toxic. The management I worked under had little to no respect for any employees or the subcontractors. When I asked for help, I was told to suck it up and deal with it. I was constantly yelled at, belittled and made fun of. The manager kept calling me by a nickname that I asked repeatedly for him to stop and was ignored. There were multiple instances of inappropriate conversations and behavior in the office. The office was basically one big room with people yelling across the room for others to pick up a phone line or make a comment. I quit counting the times the customers made comments about it while I was on the phone with them. Upper management was aware and did nothing.

horrible place to work. They tell you how to do the job then never let you know its not what they want then fire you on the spot after you worked a partial shift. Horrible management, horrible communication, and ran awful. They favor people they want to give a chance and then if you stand up for yourself they fire you. They said i was fired for performance but never gave me a reason or proof I did anything wrong. Never had an issue with me until today then the other person who does chat informed me they told her her job was secure and they replaced me for someone they could pay cheaper. 

This is a growing company that challenges you.  Not only is open and direct communication the standard, it is encouraged, with peers as well as management. This company feels more like a family, and I truly enjoy the people for whom (and with whom) I work. I have recently been promoted to a salaried position, and still have an excellent work/life balance (which is also encouraged). I have never felt like I've been expected to or have been asked to work on my time off.  I look forward to my future with this company.

These people truly do not care about conducting good customer service or investing in things that would help the people who work under them do their job efficiently. They are a prime example of let’s figure out how much we can flood someone’s plate and NOT pay them what they are worth. I got laid off due to “business being slow”, but found out later on that they have someone they hired two months before I was let go, now solely doing my job. That’s pretty suspicious. 

Top Job Titles	Average Salary
Floor technician 1 salary reported	$52,500 per year
Retail sales associate 50 salaries reported	$51,500 per year
Warehouse associate 9 salaries reported	$19.81 per hour
Floor manager 6 salaries reported	$48,750 per year
District manager 1 salary reported	$53,000 per year

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