admission representative

student advisor

career services advisor

career advisor

service advisor

Ultimate Medical Academy

I left a really great job for this company that had me stressed and depressed. Let me explain several factors that happened throughout my experience when I was there.

The bad:
- The calls are back to back to back - just nonstop.
- The hours are later than normal and you are required to work 1-2 weekends a month. Yes, you are expected to call students until 8pm - oh and on Sundays till 7!
- You are constantly being yelled at by students. These students are very co-dependent and UMA expects them to rely on you 100% to get anything done. They literally won’t do anything until you call them.
- Management expects you to get all documents on file during a call even if you been on the phone for just 30 seconds. 
- They did not explain this in the job description, but you must hold up to metrics in order to “pass”. This means, getting all the students on your list enrolled before their start date or job could be in jeopardy. 
- Also, you are pretty much glued to your desk and don’t get much time to process or think. The level of multitasking there was so unhealthy (our brains are just not wired to function like that). 
- Also, the turn over rate is insanely high. And it just all makes sense once you hit the floor. Only a tad few have been there for a few years.
- I’m not an individual to get stressed but I couldn’t even breathe working there. You also are working late and it just seemed you lived to work here. There was no healthy work/life balance. I don’t know how some have stayed as long as they did. 
- The incoming call ringtone will literally send shocks to your head. People complained about how terrible it was.
- Majority (not all) staff in the other departments are so unprofessional and rude. Some people will message you in teams randomly and you have no idea what they’re talking about. Also some people will message you and let you know how they’re feeling about you (rude responses).
- Students aren’t assigned to you directly, with income calls, you have to quickly review the file to understand the needs. Sometimes advisors have terrible notes so then you had to find about what is going on in the file. It’s just a mess.
- Managers and team leads constantly blow up the group chats about what you should be doing (even though you already know how to do your job) while they still message you on the side consistently to tell you what needs corrected or “remind” you of information. You also get emailed frequently on expectations. They say they don’t like micromanaging but they sure did it often.
- Overall, unprofessional and stressful. There for sure is better ways they could go about handling the tasks in that company but there is so much going on, I think they just can’t right now.

The good: 
- Training seemed great until you hit the floor and realize everything you just learned never actually applied.
- Some management is nice, just depends who you get. 
- The recruiters and trainers are very nice.
- You get equipment sent to you and the pay is reasonable. 
- Overtime is usually always available from about 3-7 hours a week.

Working at UMA has truly been a rewarding experience. Although the school operates on Eastern Standard Time, it's manageable even if you're located in a different time zone—just a bit of time-zone math and you're good to go.

One of the first pleasant surprises was receiving all the necessary equipment, including a high-quality HP laptop and a large monitor, shipped directly to me. From day one, I felt welcomed and respected. The training process is upbeat, engaging, and personal. Our training team is one of the best I’ve ever worked with—they bring incredible energy and really know how to build excitement and camaraderie within the class. UMA places a strong emphasis on team spirit and collaboration over individualism, which creates a truly supportive environment.

During training and meetings, being on camera is required, but honestly, it’s a great way to stay connected and get to know your colleagues. I currently work a 12 PM to 9 PM EST shift. Depending on the week, I either have Fridays off and work Saturdays, which offers a nice bit of variety. Overtime is often available (which helps boost the paycheck), but it’s never required—a big plus.

While there is a schedule outlining tasks and expectations, I’ve found both teams I’ve worked on to be flexible and understanding. Management is approachable and genuinely supportive. Each quarter, UMA holds recognition celebrations to appreciate employees' efforts—something that’s rare to see these days and very much appreciated.

UMA truly cares about both its students and employees, empowering us to be our best selves. The work culture is inclusive and uplifting. We celebrate diversity regularly—just this week, we celebrated Hispanic Heritage Month, where teams researched and shared information about notable Hispanic icons. It's moments like these that make you feel part of something bigger.

As with any job, there are challenges. The most difficult part is reaching out to individuals who requested information but may not be fully ready to engage. Additionally, the new phone system has been less effective for the Admissions team, which has been a bit frustrating. While management is aware and understanding of the issue, resolution has been slow. That said, this has been the only significant hurdle in an otherwise positive work experience.

The benefits at UMA are outstanding. I have medical conditions that required me to take a few months off work, and my benefits continued uninterrupted—which meant a lot. The pay is competitive, and with optional overtime, it’s even better.

All in all, UMA has been a wonderful place to grow professionally and personally. The supportive environment, strong team culture, and meaningful recognition make it a place I’m proud to be a part of.

DO NOT WORK HERE 

DO NOT GO HERE

Someone needs to file a lawsuit or start a union because they cannot change internally.

They'll show you people that have worked there for 5+ years but don't show you the mass turn over rate in the period of 6 months. They'll tell you it's based on reasonable metrics but when the metrics haven't changed in a few years which doesn't work when you don't survey social situations ( i.e: pandemic / no adjustment to metric or personal injury that kept you from work for a week / no adjustment to metrics). They say to have a work/life balance that's completely unattainable if you don't work extra days or longer hours without falling out of your "guidelines". Training does nothing to prepare you to actually "be on the floor". I've witnessed a multitude of team members report a manager to HR and are only ever given "training" aka a paid day out of office but never reprimanded or fired. They have multiple levels of management that are lead by monsters such as the CAD leader who abused an employee that they fired or multiple senior leaders who berate and harass employees on a daily basis. 

All the 4 and 5 stars are from the in the house do not trust this company. Gives false hope of all sorts to new hire employees. Discurgeing a competitive environment cultivated by and encouraged by the so-called leads cultivates throughout the whole establishment.
You’re convinced and pressured that you are changing graduates' lives and helping them find employment in their field but all for the company to meet their quotas so they can stay open.

Unrealistic goals you need to do if not they WILL FIRE YOU The managers at career services are mean disrespectful they treat you like animals. 

They tell their advisors to call, text, and email you constantly and call you anonymously to get you on the phone to put you into low paying positions and not listen to your needs. They will create FB accounts to stalk and message you. They will call, email, text you friends and family and harass them until you answer and occasionally send a team member to your house. They will call your job, ex job, and even call exes that are known to be abuse to the graduates to get in contact with you. Do not go here do not work here. Please do not spend your money on this institution it deserves to die for what it does to students and employees. 

After Donating 20,000 to the NAACP they fire a ton of their black employees after failing to achieve extremely unrealistic objectives after crying to the employees that they need them and want them working during the pandemic. 

They are only interested in making money not student outcomes. They let anyone attend their school and they allow all sorts of nonsense that instructors have to deal with.

A typical day in the life of an Admissions Operations Manager at UMA is fast-paced, collaborative, and focused on supporting students and improving the student experience. Each day brings opportunities to solve problems, communicate with team members, support operational needs, and contribute to work that has a direct impact on students. The environment keeps me engaged, and there is always something meaningful to work on.

Working at UMA has helped me grow both professionally and personally. I have learned the importance of clear communication, adaptability, process improvement, and cross-functional collaboration. I have also gained a deeper appreciation for how much care, coordination, and commitment goes into helping students succeed from enrollment through their educational journey.

Leadership at UMA is supportive, mission-focused, and open to ideas. I appreciate that there are opportunities to bring forward suggestions, participate in meaningful projects, and contribute to improvements. The leaders I have worked with genuinely care about students, team members, and the overall success of the organization.

UMA has a strong mission-driven culture. The focus on changing students’ lives through education is more than just a statement; it is reflected in the work people do every day. The culture encourages collaboration, accountability, continuous improvement, and student-centered thinking. I have had the opportunity to work with many passionate and supportive colleagues who care deeply about making a difference.

The hardest part of the job is that priorities can shift quickly, and the work can be busy at times. However, that also creates opportunities to stay adaptable, think critically, and continue learning. For someone who enjoys problem-solving and working in a dynamic environment, this can also be one of the most rewarding aspects of the role.

One of the things I enjoy most about working at UMA is knowing that the work has purpose. Whether supporting students directly or helping improve internal processes, there is a real sense that what we do matters. I also enjoy collaborating with people who are passionate, creative, and committed to student success. It is rewarding to be part of an organization that is focused on helping students build better futures.

I highly encourage you to consider a career at Ultimate Medical Academy, where, if hired, you would be working for a company that truly cares about their employees AND their students alike.

When you first start off in training, they have you really excited thinking that you are going to make a difference in a graduate's life. The training is 4 weeks paid "off the floor" and then you have ongoing training "on the floor" where you get to work with your team. The training is done with people that were hired with you, who also have no idea what they're doing so it is essentially useless. The training teacher was great though. 

Once you get to your "team" on the floor, EVERYTHING IS MICROMANAGED. They judge you based on call time, number of outgoing calls, number of calls missed, literally everything. The amount of graduates you get on your roster is totally random. I had 8 grads to start out with, some people had 18, some had 10. Literally 1 of my graduates actually picked up the phone for the entire 5 months I worked there. 

The workplace culture is "weird." Everybody acts like they love it but there is no way. Breaks are monitored, lunch is monitored, you cant be 1 min late or its going to show up. The location of the building overall is TRASH. You cant even go out for lunch to even wendys up the street because you'll waste at least 25min of your 1 hour lunch just leaving and entering the building again. The walk to/from your car is at least 5 mins, and you have to park at the top of the parking garage which takes another 7 mins to leave/enter. 

Hardest part of the job is keeping up with the metrics. They seem to be based on nothing. Some people have so many dials because they have 59378453 options (a metropolitan area) where as some people in a rural area only have 5 doctors to call....EVERY SINGLE DAY. The graduates are unmotivated or unwilling because not for nothing, UMA contact every single day can get annoying. Plus, these jobs are just for minimum wage. Add that to the fact that they're a hard demographic to place to begin with. 

The most enjoyable part would probably be the people. I've heard horror stories about managers but personally, mine were very nice and tried to work with me whenever they could. I started to just hate the job because i felt so micromanaged. Walking in there knowing your every move is being watched is so unsettling. And the working hours were totally annoying too. 9am-6pm was just horrible. If you're looking for something short term you can get at least a guaranteed 2 months full pay, 6 months max, if you show youre at least making your dials and talk time. 

I will have been employed as an Online Admissions Representative at Ultimate Medical Academy for nearly 3 yrs this coming month and I am beyond grateful to be a part of something that has such a positive impact on ones' life. 
 A typical day is helping fellow people that are sometimes similar to myself and sometimes not at all- to achieve their goals and help them realize their immense potential. Along with advising them of the many resources we have to offer. I have come to appreciate the process of getting to know my students and helping them to overcome any obstacles they may have by being that encouraging voice that reminds them-  they do have what it takes to make a change for the positive in their life! 
 
 There is such a wide array of people that attend UMA, I have come to meet people from all sorts of cultures, walks of life and even countries. I love how much diversity we proudly have within our ever growing student body.  
   It is truly a rewarding experience to know I have made such a positive, life-long impact on someone else's life and their immediate circle. Being able to educate someone that is seeking an online education - that, "YES, it IS possible to continue doing everything their doing currently - employment, their family time and still earn their degree on their time!" 
For someone serious about finding a way to further their education from the comfort of home or wherever their internet connection is- I find great joy in breaking down the way our curriculum operates- while informing them that it really does work around anyone's unique schedule of when they can and can't devote time to their schooling.

 Being able to make a real connection with some of these people and knowing that once they have achieved their degree, that they too, will be out there helping people in their own way. Being able to have a positive impact on someone that didn't think it was possible to further their education- yet now their one of our 55,000+ alumni!
 Working here at UMA, has been more like being a part of a BIG blended family that wants to see everyone succeed than a modern day work place, to me anyway. And quite honestly has been there for me and my struggles in that same family type of way. I appreciate you all just as you all appreciate us!

This is a mixed bag overall, and I anticipate I will not be here for the long haul. It's a good "for now" job especially being remote.
Pros: Remote work. Decent salary (many of the rank and file positions pay 18 an hour, which is ok but not really enough to survive on so best have a roommate, working spouse or live with family), some great coworkers who offer support and camaraderie, games to have some "down time" and relax things a bit. 
Cons: For me this is a big one: This is a CALL CENTER, with all that implies. That means numbers are your life. How many calls you made today, how long they were, how productive you were, what did/didn't you do. And then there's the call monitoring which is even worse. if you deviate from their scripts, even by one word, look out! You're gonna get clobbered in reviews. You also receive conflicting information from some people, no information at all from others (I found out several months in that I was doing something completely incorrectly, and yet another time I made a mistake on something and my Teams was exploding within 2 minutes). People keep telling you that you are doing well and everything is great and you're doing a wonderful job, and then in the same breath they hand you a failing review, so it's completely contradictory and very confusing. I find myself off balance a lot and never quite know if what I am doing is correct or not. You get hourly call reports showing productivity. You're also expected to multitask, which means be ready to hold a conversation with a student, update their file, attach documents to their file, and make notes on their files, all without missing a beat or making any mistakes. Yikes. For me that's a recipe for disaster waiting to happen. If you make too many mistakes, your production is too low, or you aren't able to keep the pace, you may be presented with a "potential separation of employment". Given that, many folks feel insecure about their jobs. Not hard to see why. Overall it's income for the moment, but I won't be around for the long haul I don't think. 

Working as a Learner Services Advisor at UMA had its few ups and lots of downs. Turnover is very high across advising departments, which says a lot. 

Management expects advisors to respond quickly, help the team, and meet strict metrics, but management itself often takes a long time to respond or doesn’t respond at all. The student population keeps growing, yet the workload and metrics don’t seem to adjust with it.

A lot of pressure is put on advisors to retain students, even when some students openly admit they’re only attending for a check, they have health concerns preventing them to continue, or have no interest in staying enrolled. If they leave, advisors are blamed for not “saving” them and it goes against your budget, which is already very small each month. 

You’re also yelled at and cursed at by students, and when those concerns are brought up, there doesn’t seem to be much support from leadership.

The outreach expectations can also feel excessive. There were times when students asked not to be contacted, but we were still expected to continue reaching out (daily- nonstop calls, texts, emails, calling references and more). It often felt like we were being pushed to contact students far beyond what was reasonable, leading some students to accuse advisors of harassment.

On top of all that, there were constant technology issues. Between problems with the student portal, phone system, and the platform used to access student information, it felt like there was at least one (on average more than once daily) major work stopping issue every day. These issues made it even harder to meet performance expectations and effectively help students. It also doesn’t help that the employee tech support team is very small, leading to long hold times to get help, which directly affects your daily metrics. 

Overall, it can be a stressful environment with a lot of pressure, limited support, frequent technical problems, and expectations that often don’t align with reality. 

My typical work day is very busy, I am doing externship students and academics. I do wish that there was a pay increase for those advisors that do externship students. You are responsible for more and it makes it harder to hit metrics. I have learned a lot being in externships and learning from mistakes along the way. My management team is great, no complaints. The culture of my team is great 95% of the time, we house the hardest students with PHT/HIM so as a team balancing all that comes to be can be challenging sometimes. Hardest part of my job is balancing all my responsibilities, staying on top of my book. My job can be difficult with so many hands on my students. I am not successful unless everyone plays a part, CSA, and externship coordinators are a huge part of my students success. I wish that externship knew how to navigate Idash and LOA's. I think it would make them have a better understanding of how much falls on the LSA. They do not take the out if the student runs out of LOA time. I honestly believe that once a student hits externship, the LSA should not have to contact student any longer. LSA can not assist with back ground checks, drug test, etc. If the externship knew how to process LOA's, I think that it would be more beneficial. Too many advisors but no knowledge on each others roles. I also believe that grad pack pillars should not fall on the LSA. Once the grad chat pillar is complete it should not be the responsibility for the LSA to make sure the resume is final and the mock interview is complete. Again, should not be responsible for the Career services and what they are able to complete with the student, if the mock interview is not done, then the LSA does not get credit for the pillar. We also need better comm hubs for those pillars to help with out reach. The most enjoyable part of my job is teaching my fellow advisors. Training feeds my soul and I genuinely love spreading the knowledge I have learned so far. 

I have worked at UMA for six years and I have been able to have 5 lateral moves that came with higher compensation each time. I've worked in two different departments at UMA and would say the culture is fun, uplifting, and very high energy. During the COVID Pandemic, UMA moved our entire teams to working remote in 2 days. It's something that was very impressive to see. At my time here, I have seen that UMA leaders really do care about our safety and wellbeing. When I first applied and interviewed at UMA I was looking for a job and what I ended up getting was a home for career growth and development. 

- In a typical day at UMA, for my position, we have a lot of meetings as well as our daily tasks to get done. A lot of tasks at UMA do need to have a fast turn around time which is something I would say is our UMA culture. The meetings can be a lot and sometimes make it hard to complete daily tasks on time. 
- I've learned a lot at UMA. How to make strategic moves that will benefit my growth, how to lead laterally and up, how to manage my time, and how to be very successful. 
- Management styles differ depending on the manager you have and the department you are in, but I have found that most of our managers are pretty easy to work with. Some of our managers do need training in how to lead people. 
- The workplace culture is very upbeat and cheerful. When we were in the office my department did a lot of special events to make coming to work enjoyable such as italian ice day, Halloween contests, quarterly award ceremonies. I would say we had something fun to do at least bi-monthly if not more often. 
- The hardest part of the job would be getting work done on meeting heavy days.
- The most enjoyable part of the job for me would be the compensation and how UMA has allowed and continues to allow me to grow. I am currently in a position that involves a lot of shaping, molding, and on the job training. It is very fun and challenging in a good way.  

I really do recommend working at UMA. It is not easy to get noticed at first, but once you are noticed and you do a great job you will find it easy to move into the roles you want to move into. 

Top Job Titles	Average Salary
Admission representative 11 salaries reported	$20.45 per hour
Student advisor 14 salaries reported	$19.29 per hour
Career services advisor 20 salaries reported	$20.60 per hour
Career advisor 8 salaries reported	$19.25 per hour
Service advisor 3 salaries reported	$19.33 per hour

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