e-commerce manager

inventory associate

warehouse supervisor

traffic coordinator

quality control inspector

Ultra Pro International LLC

Ultra PRO can be a great company. It was better than it is now, and it can be better again. In early 2023 managers and directors were asked to post reviews. I did not then, but I am now.

In the early 2020s Ultra PRO saw explosive growth and started to add new roles it needed to keep the growth momentum going, but it has a history of allowing each department to run itself like a standalone business. This means that people at or near the top of departments are allowed to treat others disrespectfully. 

There have been many cases of verbal abuse from VPs or Directors aimed at their own employees or employees in other departments. Reports to HR never seemed to result in any real disciplinary actions. 

The systems were antiquated and the new systems insufficiently designed due to lack of participation by leadership. The apathy which resulted in the current systems permeates the company's leadership to such a degree that it seems hopeless on the day-to-day.

Many processes change and inadequate training is provided for most employees. There is no formal training program for new or existing employees, so it is not uncommon for employees to make mistakes after a process has changed several times within a year or two.

The products are great, especially if you're a gamer. Most of the employees are good people, and they finally have a better benefits package, but the culture has declined for the last couple of years and doesn't seem to be correcting itself. Department leadership fight over product for their sales channels and fight over processes and resort to a game of finger pointing instead of actually trying to resolve issues. 

The hardest part of the job is getting other leaders to align with the business as a whole instead of doing what they want for their own reasons.

Working at Ultra PRO International LLC was a complete disappointment. The management fosters a toxic environment with unchecked verbal abuse. Employees are not measured based on performance—raises and promotions are handed out arbitrarily, and bonuses are laughable. Pay transparency doesn’t exist, and HR is completely incompetent, ignoring serious concerns and failing to support employees in any meaningful way.

The leadership is utterly clueless—lacking real business experience and disconnected from the reality of running a successful company. It’s no surprise that Ultra PRO has fallen behind in the industry, with a marketing department that has no idea how to grow brands and a product management team that doesn’t understand the needs of its target customers. While competitors continue to innovate and dominate, Ultra PRO remains stagnant, making one poor decision after another.

If you want to work in a place where your efforts are valued, your pay is fair, and leadership actually knows what they’re doing—look elsewhere.

After 2 years at Ultra PRO International HQ in Commerce, I have nothing but praise and respect for this company. The Company is over 70 years old. Many of the employees have spent their entire careers at the company. There is a reason for that. The Company is fair and treats the employees well.

Management from the Company President down are encouraging and always have open doors. There is a sense of urgency to grow and deliver quality products. It still feels healthy and supportive. Management encourages new ideas.

It's a positive, rewarding work environment where you feel respected as an employee and rewarded for your efforts. Ultra PRO is heading in the right direction. Management and most of the staff are friendly, talented, and supportive.

What is the best part of working at the company?
Free swag, and seeing the new content before release. Like months before even announced 

What is the most stressful part about working at the company?
EVERYTHING!! From absolutely insane turn around times for work, like giving assignments at 4:45 due EOD on Friday for something that takes hours to do. Not providing materials needed, nor feedback leaving you to guess what is wanted and then reprimanded because you couldn't read their minds.

What is the work environment and culture like at the company?
Unless you have been there for awhile, it's horrid. To get any sort of answer from supers it needs to be submitted twice, signed, sent in, sent out, reviewed, signed in triplicate, and then buried in peet moss for three months.

What is a typical day like for you at the company?
Started at 9, stayed until was given permission to leave.

Typical work day would include:  Processing any orders that have come in for product. Confirming quantities with our warehouse, and sending order back to customer for approval.  Orders range from 1-20 depending on the day.  Attending regular meetings to discuss production as the warehouse and all of our product is on site.  Send confirmed orders to our Warehouse and confirm pickup with freight carriers.

Reviewing/Processing damage/credit claims, or sample requests.  

Reviewing local markets to target product sales and create promotions.

Accurate forecasting of individual products and financial goals are required on a weekly basis.

What is the best part of working at the company?
Absolutely nothing the pay is crumbs management is a complete joke. They are rude. Men and women share a restroom. The regular staff and most of the temps that come in do not work. i wouldn’t recommend anyone to work there. 

What is the most stressful part about working at the company?
Working for a a company that has no respect for employees. 

What is the work environment and culture like at the company?
Hot inside if it’s hot outside you can’t have fans on. cold inside of its cold not allowed heaters. culture well if you like to be called names you will fit right in. 

What is a typical day like for you at the company?
you either have work or you don’t they send you home after a couple hours.

Waste of time. Management is very biased and not properly trained on basic job functions. Manager "works from home" Mondays and Fridays for extra long weekends basically every other week, while staff struggles to keep workers. Never will get a full 40 hr week in due to lack of work. Building and equipment are very old and outdated. Employees that smoke get extra breaks while others are scolded for taking 5 minutes. No opportunity for growth or advancement in company. 

Company  completely lacks structure. They do present you with the opportunity to take on more and grow now then they did before I was there. The bad part is that there is no formal training whatsoever, they are using a system that no one besides a couple people in IT know how to use, and they will cut whoever they need to save a dime, and put someone completely unprepared in their place. Not sure if I’ll continue or look for something else at this point. 

UPI's work culture and environment allows for sharing of ideas, project collaboration and cross training. 

Great use of technology and communication resources. 

Management is welcoming, energic, and demonstrates a growth mindset! 

The management and culture are very abusive. Solid product, but I couldn’t say I’d recommend working there unless you want to be verbally abused and treated poorly. Very stressful with very little return or chance of promotion.

If you are unfamiliar with TCGs coming into the position you will be an outcast even if going out of your way to try and learn it. 

I do not recommend working here.

Top Job Titles	Average Salary
E-commerce manager 6 salaries reported	$83,333 per year
Inventory associate 1 salary reported	$20.00 per hour
Warehouse supervisor 5 salaries reported	$62,000 per year
Traffic coordinator 3 salaries reported	$21.67 per hour
Quality control inspector 4 salaries reported	$19.88 per hour

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