scheduler

communication specialist

sales professional

quality assurance specialist

marketing specialist

Unique-Management-Services

Answering calls for various dentist offices across the US. Very busy, back to back calls and constantly listened in on by management which they say is for Quality Assurance but is really to mark every single time you don't say their scripting word for word. You can be excellent at customer service and assisting the patients but still docked for mundane things. Be expected to be constantly monitored via screen/mouse and by them listening in on your headset or through the webcam. Very poor place to work. Little assistance from management other than to follow their playbook. Have to post for help in a help chat and not get timely responses back which damages your call handle time as well. They state must be distraction free but in all honesty, that is not possible at any place you work, whether remote or in office. Very draining mentally. Definitely have double standards. Expect to clock out if you have to use the restroom and will be more than 5 minutes (you will be timed and monitored and they will clock you out anyway). Never had a work place time restroom breaks before so this seemed very silly and strict. Expect to receive little to no training for over 80% of the dental software they use. Beware because they will say they offer good work/life balance but they do not. Expect to he denied any time off unless you've been there many years or are friends with your supervisors. 

This job took a serious toll on my mental health in a very short time. The constant back-to-back calls, lack of support from management who often leave early in the day and the disrespectful behavior from some patients made it extremely difficult to cope.

While they criticize employees for calling out, they also routinely deny PTO requests when you try to follow proper procedures. The company clearly needs to hire more staff and recognize that we are not machines. Expecting us to handle 70 to 80+ calls a day is unreasonable.

It’s typically slower in the mornings, but by 6 PM, most of the team clocks out, and those of us working later shifts are left with high call volumes and no support. Additionally, they promote performance bonuses without being transparent the bonuses are limited to the top 10%, even if multiple people meet all the goals. This creates a misleading and demoralizing environment.

Your typical day at work is taking incoming calls usually around 10-15 an hour. I'd say 75 percent of the patients are kind but some are entitled. Each call is a different office so you really are becoming aware of the office procedures as you answer and have to keep up while trying to maintain great customer service skills and act as if you ARE the office.. not like you're an answering service. It can become repetitive and mundane and many of times feel as if you're not genuinely being able to help because a lot of the questions you cant answer or make decisions on behalf of the office.. even though you "are" the office.  I work remotely but most people are friendly and answer your questions as quickly as possible. 

The management and supervisors at this place are awful! I've never known a company that expects their employees to become The Stepford Wives the way this one does. Every word you say is critiqued, and every breath you breathe is counted. If it doesn't match up to their standard, you will be considered a safety risk. Make sure not to ask anyone how they are after surgery because any questions will be considered inappropriate and play a part in your termination. 
Be cautious of everyone, they have favorites and will lie straight to your face about what was or was not taught in training. You can be friendly and appropriate, but still, be let go if they don't like you. I could write so many terrible things, but I will just highly suggest you stay away from this place. It's not worth your time or energy. 

My experience with Unique Management Services was frustrating. The company relies on a highly unrealistic metric system that no one can consistently meet, which creates unnecessary stress and discouragement.

On top of that, management provides very little support. Instead of offering guidance or practical solutions, they leave employees to struggle on their own.

Another major issue is the constant use of VTO (voluntary time off). While it might sound positive, in reality it meant frequent interruptions to work schedules and reduced stability for employees who were trying to meet expectations. This practice only added to the sense of instability and lack of support.

Overall, the combination of unattainable goals, poor management, and constant VTO makes Unique Management Services a difficult place to thrive. I would not recommend it to those seeking a supportive and consistent workplace.

Training was intensive, but failed to focus on the main objective of the job.  When released to perform actual duties, it was apparent that training had been very lacking.  There was very little support.  We were encouraged to use certain outlets for help and support, but those outlets weren't responsive quickly enough or not at all.  The software was full of bugs, inconsistencies and erroneous information...a real challenge to use in a proper manner.  The benefits were not great and pretty expensive if you have a spouse or children.  I was told when I accepted the position that the benefits were affordable and that they were some of the best offered. The culture in the company is full of toxic positivity and I witnessed instances of ageism.  I definitely do not recommend this company.

I loved my job for a long time. I was able to help improve things for agents, but eventually the way things were handled got the better of me. It can be a great job for regular agents as long as they can handle call volume, but management is very reactive instead of proactive. Clients are promised more than can be delivered, and upper management seems surprised by this. Leadership is given little to no training or development and everyone up to the call center manager is expected to do the job of an agent along with leadership duties.

I’ve been with the company for a few years now and it’s definitely the greatest job I’ve had compared to other places. The management team is wonderful and always works with you when you need something. You have very kind team mates as well. There’s slow days and busy days just like with any other place. It’s a pretty relaxed environment most of the time. You do get paid holidays as well. The pay is pretty high for the work you do. You are constantly learning new things and softwares and the training for this is very impressive. The only cons in my opinion is that the raises can be a little better , and that once you pick a shift there’s really no changing it so you are kind of stuck. Other than that it’s literally better than anything else you will find.

When I first started at Unique I was told that I wouldn't really receive any rude calls from people, it would just be to schedule appointments, but boy were they wrong. I cringed everytime that phone rang, and some days it’s back-to-back calls of people complaining that they can't get ahold of the actual office. I also received a message from Unique to work on my day off because they were busy, but they didn't offer to help me out when I was in need of answering a simple question while I had a patient on hold. All in all, if you enjoy working at a call center and getting yelled at by patients while having no support, this job may be a good fit for you. But if not, I would avoid this job.

My time at Unique had many ups and downs. My supervisor was wonderful, he managed the team really well and cared about me as a person, I can't say the same for the rest of management. 

The disorganization, extremely low pay for what I was doing, and lack of communication sucked the joy and life out of me. 

When I had the chance to make almost triple of what I was making at Unique, elsewhere doing the same job, I jumped ship. 

Unique does a terrible job of seeing their employees gifting and work they were doing, and paying/providing for the job to be well done.

Top Job Titles	Average Salary
Scheduler 2 salaries reported	$16.75 per hour
Communication specialist 1 salary reported	$15.00 per hour
Sales professional 2 salaries reported	$72,500 per year
Quality assurance specialist 1 salary reported	$15.00 per hour
Marketing specialist 1 salary reported	$52,500 per year

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