robotics technician

production lead

United Ag and Turf

coworkers are always ready to help with any jobs requiring input. although with the productivity and efficiency scale, it's not set up where you can guarantee 8 hours of work a day. pretty much one tech is fed all the work on one specific machine model that the service writer always gives him. Any other job pertaining a different model or a very old model that requires diagnosing, he will refuse the job and the jobs ends up to the next guy. so pretty much the guy getting fed all the work makes his time while the other tech suffers and cannot make time. therefore productivity numbers fall. there's never any work when asking the service writer every morning until he/she writes up a work order. Having them to call customers on work needed on their machines are never a priority and the machine sits while waiting for approval. the entire service department and parts department are not organized and it really affects the technicians ability to make time. Once corporate sees your'e not being productive, no fault of your own, you can bet the next thing they do is let you go. The system doesn't work in the technician's favor no matter how hard you work doing other things such as sweeping, empty garbages, menial jobs that isn't your job description. 

I would come in at 7:30-7:45 start receiving parts before the other counter people or parts manager was there, distribute and notify the appropriate personnel. I would then get tracking on delayed parts, and begin calling vendors for needed invoices/tracking/availability. Then inventory, changing bin locations on shelves to match the corporate plan, then change the parts accordingly, and update the inventory. I would work with yard support to ensure delivery drivers were going to the appropriate areas, also inspecting big ticket items for damage. Middle and end of the day you check for any shipments you missed that have come in and take care of them. One big warning: They knew my layoff was coming and instead of letting me know so i could prepare and train a replacement, gave me no notice and had parts just sitting there because no one else knew how when i went to drop off my shirts to a former co-worker a week later.

we were often understaffed people leaving left and right in store. As you can see from other reviews, being a regional/ territory manager in this company is a one way ticket to mental burn out. They burned through several of them. This was causing a lot of  "trickle down" disfunction in multiple stores. Everyone did double duty covering vacant positions for the same pay. The tech bonus structure was almost impossible to obtain. Even if you have 40 years experience it was almost impossible to make a bonus. 

There were great people there to work with but due to the poor management, lack of employees and the company's refusal to put money into all their people caused good people to turn bitter

The only silver lining i can think of is If you are an aspiring entry level mechanic who needs on the job experience to move forward in life, use this as a stepping stone to get your foot in the door. Learn what you can and then move on. Good luck.

Company does not have a set pay scale they will screw you if you let them. I.e. hire a new employee with no experience and pay them much more an hour than the guy whose been there for years. Then underhandly threaten anyone who talks about pay.  As a tech they will also almost never back your word over a customer's. 
There is little to no training specifically for the small engine side and they will hold it against you if you don't catch EVERY issue the FIRST time. 
Every store seems to have it's own ways of managing things, there are inconsistencies everywhere. 
If you have little experience with this type of equipment I would not recommend this company. 
If you have a LOT of experience it can be an OK place to work. 




Overall a terrible work experience. I spent more time scanning through countless corporate nonsense emails and Microsoft Teams meetings than actually attempting to help customers. Very little support from upper management (they were ALWAYS in virtual meetings) regarding training and help with issues. All they cared about was sell sell sell. Even if it meant completely screwing over customers. They taunt a lucrative “bonus program” in your face but make it virtually impossible to obtain. If you’re looking at a job with this company, proceed with caution. 

If you're looking for a job in sales this is the company to be working for. Not only are you representing the premier line of Ag & Turf equipment, John Deere. But you have the ability to earn as much money as your willing to work for and still have a great family work life balance. The best part of my job is having a customer thank me for taking the extra time with them even if I may not be selling them anything at that time. Some days the hardest part of my job is stopping to go home because your on a roll.

If you don't act like the rest of the group, you will be the black sheep and will never be treated like the rest of the team, if you call it a team. No matter how much you try the will ignore you, won't recognize how much you try, and keep adding job tasks on you without allowing anytime to complete the tasks because if you don't bow down, you won't get any overtime, they will make you feel like you not worth anything on a daily until you quit or get fired. 

I'm in admin, so I don't have to do as much as managment, sales, or other departments such as service. When I was trained I was told to only do work that I was hired for, but could always help others if I wanted--I like helping people. The benefits are what I needed since my old job wouldn't allow them for me even though I worked full-time for them. This one does. It's a dream job for me. Decent pay, decent coworkers, and I feel closer to family here due to my family background in agriculture. The hardest part of admin is probably fighting with my adhd and having to sit still. 

The workers are very thorough and experienced at their jobs. Seems like new employees are misled .  Surprised to see how many questionable actions the company would turn a blind eye to. From mechanics misquoting jobs do acquire customer machines to sales people that take advantage of their position and schools like Suthenton ag where with the help of the staff took a like new skid steer from the school for a couple hundred dollars and make thousands off it screwing their own company and schools. Shady practices to say the least.

What is the best part of working at the company?
Interacting with the customers and seeing a happy face leave the store. 

What is the most stressful part about working at the company?
Joining the company at the busiest time of the year and not fully understanding the computer systems and processes right away. Face to Face training before interacting with customers would have been helpful instead of fumbling in front of a customer trying to close a deal or cash someone out. Maybe a week of training learning the system with some "dummy" transactions would have helped bring the stress level down.

Top Job Titles	Average Salary
Robotics technician 1 salary reported	$15.00 per hour
Production lead 1 salary reported	$19.50 per hour

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