dental assistant

pediatric dental assistant

front desk agent

orthodontic assistant

dental office manager

United Dental Partners

Not a good company to work for. If I could go back in time. I wouldn't have invested so many years into UNITED DENTAL PARTNERS. It was a GREAT company when Dr.Goldman and Dr.Whitesman were the CEOs. They now have new management every week it feels like.
They treat ALL of their employees like ROBOTS with no lives outside of work. Since they are now short staff from FIRING so many of their long terms employees (for finally standing up to their poor management)
This is what you'll experience after being hired by UDP. They will congratulate you and tell you how happy they are for you to be part of their "team" then drop you off at your workstation with NO TRAINING whatsoever. God forbid you ask for HELP when you don't know something because you were NEVER trained. EVERYONE in CORP will make you feel so dumb for not knowing things althought they CONSTANTLY change things (majority of the time they themselves dont know either)
Another con is - They change providers and schedules at offices  ALMOST EVERY month. They don't consider anyone else's schedule just assume itll work with your schedule as well.
Providers never stay long term with the company because of their lack of management and how SNEAKY and MONEY HUNGRY CORP is.
Office managers are completely overworked. They hire "office managers and have them manage and do the front desk and refuse to hire any help at the front desk. They expect the managers to be able to handle EVERYTHING. CORP now barely wants to take care of ANYTHING.
I can go on and on... Just not a good company to grow in. They have also changed the raises from $1 yearly to a couple of cents. IF you work for the company already you'd understand why that is completely unfair. As UDP works your a** off

In my time here I was able to learn much more about the company than what was lead on, letting me know this company puts on a lot of airs and promises that they never intend-or could never possible fulfill to begin with. It was a grand disappointment to me since at first it seemed like an actually healthy and productive workplace environment where I wasn’t expected to fill the void of my would-be coworkers in some deranged idea of management and compensation in some skeleton or completely checked out(or silently quit) team. Completely hostile environment from each facet of the office, and I hung on a bit too much since I really was hoping it could work out but my initial suspicions as early as two weeks in fully manifested as truth. Management is sorely forgotten in this company, maybe they have grown far too fast and did not grow with the exceeding sizes of their pants, and have no practical aim or implementation to actually solve any of their years-long issues that only are ignored and left to fester as they throw in new hires and wonder why it is a rotating door. 

I worked at this establishment for a significant period, dedicating 40-45 hours per week. Unfortunately, I found it challenging to maintain a healthy work-life balance.

The work schedule was often unpredictable, with extended hours (8:40 am - 7:00 pm) and no guaranteed days off. Management's scheduling practices were inconsistent, leading to undue stress and workload.

I witnessed high staff turnover rates, particularly among assistants and front desk staff. This instability made it difficult to establish a cohesive team environment.

Regarding career development, I found that opportunities for advancement and fair compensation were limited. Promises of future benefits and raises were often delayed or unfulfilled.

While this organization may offer some benefits, I would caution potential employees to carefully consider the demands and expectations of this role. If work-life balance and stability are essential to you, you may want to explore alternative opportunities.

Anyone above a call center representative would always remind us that we are replaceable and that we dont matter. They drilled that in our brains. We worked a 9-5 shift. I started when the company was brand new so we learned as the company grew, we changed things constantly. I ended up training all the employees that started after the 4 of us and left behind the so called Training bible. There was so much to learn within a few days, not only how to schedule, how to answer calls for several offices and multiple doctors but also how to schedule for each provider in that specific office. Several times we would get reprimanded for scheduling hat was wrong in the eyes of the front desk reps.. all while 4-6 agents had to answer over 300 calls a day per person. There was always a constant battle and fight between call center and the offices. Call offs, sick days were unacceptable, one person got fired for having the flu, after that we all had monthly strikes.

What is the best part of working at the company?
The best part of working at the company was the opportunity to develop my customer service skills in a fast-paced environment while working with a diverse team.

What is the most stressful part about working at the company?
The most stressful part was working in a toxic environment created by immature management, where favoritism and poor communication made it feel more like high school than a professional workplace.


What is the work environment and culture like at the company?
The work environment and culture were negative, with frequent favoritism and unprofessional behavior that created unnecessary stress among employees.

What is a typical day like for you at the company?
A typical day included completing daily tasks while dealing with unclear expectations, inconsistent direction, and a stressful work environment.

Recently, United Dental Partners has been revamped with new and improved leadership. Leadership that cares and listens. They want to get to the root of the problem and solve each concern head on. 
There has been a lot of turn around which has been scary but what the company needed to get old toxic behaviors removed. 
They have created a retention plan to recognize and keep the talented employees that they have.
I look forward to what is to come for United Dental Partners and their employees in 2022.


A typical day at work consists of assistants, managers, front desks, and doctors being late. There are multiple call offs every day. Throughout the day we are rushing back and forth getting 20min-30min appointments. We don’t have time to service our patients so they leave mad and they spend more time waiting than with the doctor. Front desk always has attitude towards the patients and staff. Management has poor communication skills with ALL assistant’s. There is a lot of favoritism from the manager. There is room for growth, but you keep the same salary you start with. Don’t bother asking for a raise you won’t get it. HR is besties with the managers so nothing is confidential between you and HR. This company is only good if you want to learn. 

The new management is terrible. They corporate big bosses are so focused on production and not about listening to their employees. I thought they valued people but i was so wrong and regret putting so much effort into my job and not being rewarded for it. Be careful with their made up HR department… they dont like it when you speak up. so if you are okay with working as disposable napkin go ahead, milk their clock and get out before they offer you a higher position where you are not compensated by the work you do.
management is terrible, they are money hungry and very greedy, they are not afraid to lose good employees, they do not make you feel appreciate, to them you are REPLACEABLE and yup they are willing to pay new hires more than to give you a small raise


No work life balance. Managers and FD over book the schedule because they have production quotes to meet. They do not care if you are short staff. The managers don’t care about public aide patients they always want the private insurance patients to be seen first and with a more quality of care.  There is absolutely no work life balance. It’s so hard to get a day off they want you to ask for it 30 days in advance. If you are a brown noser they won’t mess with you but if you get them mad they find any excuse to fire you If you go against them. Managers are gossipers they talk bad about employees doctors patients. These are full grown adults acting like high schoolers. The management has absolutely no idea how things work in the back and have no dental knowledge.

Great billing team but insurance verification department has VERY BAD management. A very small minor mistake will lead to a write up threat and that is because the manager is not understanding. Not lenient. You will get picked on and targeted leading to either termination or until you make the decision of leaving. Lots of rules prior to taking pto but manager takes pto and doesn’t make up their work leaving the team behind and struggling. Manager is not comforting & it makes you feel like work is really not your second home. Personalities are also switched depending on who they interact with. 

Top Job Titles	Average Salary
Dental assistant 58 salaries reported	$20.05 per hour
Pediatric dental assistant 23 salaries reported	$20.91 per hour
Front desk agent 49 salaries reported	$19.00 per hour
Orthodontic assistant 12 salaries reported	$21.67 per hour
Dental office manager 2 salaries reported	$58,750 per year

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