assistant store manager

manager in training

sales associate

retail sales associate

assistant manager

United Pacific

For a job you could get at literally any other gas station, I’d recommend finding a company that actually cares about your safety and your well-being as a worker there. 

We’ve been open during the pandemic; a coworker got COVID and all staff was informed that a coworker (without naming of course) had COVID and to get tested.
This was what was expected. 

HOWEVER....
 
Our store has a contract with another franchise, and a worker in that franchise got COVID. Was the entire staff informed? No. Absolutely not. 

On top of that, when we learned the first time there was a case of COVID, we had the building temporarily shut down and ENTIRELY disinfected and sanitized. The second time there was nothing done as far as a team coming in to disinfect everything. 

I think it’s because they think it’s the other franchise’s responsibility. They’re the same building, so REGARDLESS they blatantly said “we don’t care about your well-being or knowledge of what’s going on”. 

And they lied. They said they didn’t say anything “because of HIPPA laws”. You can DEFINITELY inform your staff that there was a known case of COVID without telling us WHO was positive for COVID.

They also claimed they had the place shut down and sanitized after I heard the assistant manager say they hadn’t. A blatant lie. When it comes to our HEALTH, I do NOT appreciate the wishy washy responses and lies. I can tell it’s to cover their butt and it’s gross. We’re the lowest paid workers. We don’t get paid enough to take that bull and put our health on the line like management positions do. 

On a different topic... upper management is condescending and doesn’t care about you at all. 
One time the DM of our location came in and asked for gas. She asked me to put it on the wrong pump, came in to tell me I put it on the wrong pump (being, the one SHE asked for), and then coincidentally at that moment our system went down. That means I was unable to move the prepay (which btw, is the matter of two taps on a touchscreen). She scoffs at me, proceeds to my manager’s office where she tells her that “I don’t know how to do my job”. Right. Working here nearly a year and I don’t know how to tap two buttons. Ridiculously rude and stupid on HER part being that it was THEIR computer system failure.

At our location, coworkers get away with a lot of bs simply because there’s not enough demand for the position to be able to hire decent, reliable workers. 

The result: a group of unmotivated workers with a few hard workers, which means whenever one of those unmotivated workers want to call out, one of the few hardest working people get to come in. If you get sick though, most of the time you’ll have to contemplate to call in entirely because you don’t know if anyone will be reliable enough to fill in. 

And the other catch? 
The past 5-6 months with this company, I’ve been working two job positions for the wage of one. I’m both a cashier at the convenience store and also a car wash attendant for their location across the lot. So, before recent changes (within the past month), when the local car wash wasn’t busy, the attendant was to come to the convenience store to help with side-work there. Taking out trashes, stocking, sweeping the lot.... taking care of customers if the cashier was cleaning or doing something else. We weren’t paid more for this, only what we made in tips. And that isn’t very much because the car wash is poorly maintained by management and therefore customers don’t come back nor tip as often. No good dedicated loyalty program for buying a set of washes or anything. Only free vacuums that get clogged constantly so you have to hear your customers complain about something you can’t do anything to fix until a maintenance team can come out with the proper tools to fix it. 

So really you’re getting to do two jobs for the hourly wage of one. And both jobs can get very stressful in the location we’re in thanks to rampant mental illness and drug use. 

They only recently changed it to where car wash attendants stay at the car wash, not go to the store to do side work, because customers try going into the car wash on their own and the company doesn’t want the liability. 

I’m done with this ridiculous company, their incompetent higher ups and their constantly crashing and failing systems. They do NOT care about their lowest paid workers. All while pretending they’re doing you a favor by employing you in such a bad location with tweakers constantly stealing or causing issues— and no defending yourself in any situation or possibly be fired! 

As soon as I get new (and hopefully better) opportunities, I’m putting in my 2 weeks... writing this is nerve racking but it’s how I feel I’ve been treated blatantly and I’ve been shown again and again that this company doesn’t care about me. As a hard working person, I deserve better. 

My boss has been very understanding with me since day one. When I make a mistake, instead of being quick to discipline, he takes the time to explain the "what", "why" and "how" so I actually learn from the experience. If I call because I'm running late, He tells me not to rush and to drive carefully and not to speed so I can arrive at work safely. The job duties are simple and easy for anyone to do. Every morning, I start my day cleaning the pumps and sweep the floors, and emptying the trash. It gets cold but nothing that my jacket can't handle. The most I might carry in a day is a 24 pack of bottled water, weighing approximately 20lbs, but I always use a dolly for that. As far as working the register, it took about a week or two to familiarize myself with the register and I was given a lot of time to train for that. It may be stressful at times when there is a long line and I'm doing everything I can to make each transaction quick and smooth as possible and then you get that one customer that is not understanding and starts talking under their breath. It might be rare, but there are times when I would get an angry or rude customer but I don't take it personal or let it get to me. The job duties may be repetitive on a daily basis but with the amount of customers we get in a day, there is always something happening to make each day different. The hours are stable for the most part, except the days that co-workers need days off or if another station needs someone to cover a shift, and in that case my schedule may be adjusted but rarely. My first 90-days was part-time working about 24-32 hours but after that I now work full time. Because we deal with customers in person, the company has taken extra precautions to prevent and deal with the COVID-19 pandemic. From taking extra training on ways to help prevent the spread, having additional job duties to sanitize common areas, and offering the vaccine when available to us. What I love most about the job is that each day is a fresh new day, meaning nothing carried on from the day before, I have a boss that is understanding and that has been in my shoes at one point so he knows how it is, the job doesn't require much except to be able to follow instructions or directions, the pay is great for what is expected, I see opportunities in the future to advance, and I am not staring at the clock waiting for time to pass. So overall, I can say that I am very satisfied working for United Pacific.

The company is ok to work for as a store manager.  Fair base pay for the job and good benefits.

However, those benefits are constantly in danger of being cut.  The company scuttled the manager bonus plan a few years ago and replaced it with unrealistic sales increase targets.  The only way to consistently hit the targets now is to switch stores every year taking over for other managers who let their sales slip.  Now the company says that they are working on a new plan, though I am not sure how they can manage to cut it further, it already cost me about 8k per year.

Zero raises for cashiers no matter how many years they work.  Most companies will at least have a few token 25 cent raises or something similar so there is at least a small incentive to produce.  This company has nothing.  Better employees eventually see that they are making the same as the less productive employees and leave.  Your less productive employees are pleased to have a job for life as long as they are just productive enough and don't fail tobacco stings.  So you end up heavy in "just enough to get by" employees and there is nothing you can do about it without installing a revolving employee door.  This is despite the company advertising "competitive pay" on their marketing materials.

The final cheap shot is now being taken.  Upper management has just taken away the employee perk of free fountain drinks and coffee while working.  This perk is an industry standard.  I have worked for a number of different convenience store chains and every single one has offered their employees free coffee and fountain while drinking.

Getting to be about that time to bail out of the company.  The company is just too large now that even a small reduction in perks will mean a large savings for the company.  There are so many new executives flooding into the company as it grows, and all of these people need to make immediate changes to justify their positions.  And the quickest change is always to simply cut something and the first place to cut are the store employees.

At first I was excited to work for this company.  My previous manager talked me into going to work for her.  I'm retired so I was looking at something to get me out of the house because I was rather bored. The first month or so was awesome, as every new job is at the beginning.  Then my manager had to quit due to family reasons and it all went downhill from there.
I have a strong work ethic and I pride myself of my integrity.  Unfortunately, working at a gas station you can't pick and choose who they hire (as I was always told).  Yet the "kids" they hired thought showing up an hour or two late was acceptable..."at least I'm showing up aren't I"? I would hear this quite often. Whenever I'd bring my concerns up I was, more or less, told to not worry so much about it.  
Then a few weeks ago I was robbed and as I was going outside to take a picture of the license plate of the car I was jumped by a few of the kids who robbed the store. I broke a few ribs and dislocated my elbow and had a concussion.  I was then terminated because I broke company policy.  I guess you aren't supposed to chase those who rob the store.  They say it's a safety concern, but they could care less about that, they just don't want to have to pay the hospital & treatment bills in case you get beat the heck up.  I didn't charge the company or anything.  I never signed the incident report, don't know what was written on it yet I was terminated. When I received my termination letter they had the date of my termination as the day before the incident at the store happened.  Not quite sure why, but this company, as I'm finding out, has turned out to be quite shady.  My VA Lawyer has been quite interested in the events that have unfolded.  Anyhow what's done is done, but if you go to work for United Pacific just be careful!!!

What is the best part of working at the company?
APRO, LLC dba:  United Pacific/Rocket
Corporate Headquarters located in 
Long Beach, CA
Is a large Gas Station/C-Store Chain spread out across the United States.
If you get a job @ on of their locations you can anticipate; No layoffs, No reduction in scheduled work hours, set work days/shifts, and set days off.  Once you learn all aspects of your job, than it's rather easy, work your scheduled shift, clock out & leave.
I would classify this job as a "bridge job".  It provides you with a steady paycheck, but doesn't challenge you mentally.  You don't feel fulfilled @ the end of your work day.  It's a mind numbing job.  Doesn't pay good either.  So use the job as a stepping stone to a better job opportunity elsewhere.  

What is the most stressful part about working at the company?
Co-workers chronically calling out sick, or with excuses.  If you value work/life balance, this is definitely not the job for you.  Expect to be working solo, having to stay way past the end of your scheduled shifts, and maybe working double back to back shifts.  Expect your personal plans outside of work to get ruined or need to be rescheduled.  United Pacific seems to keep repeat offenders (unreliable employees) around way to long, making other co-workers inconvenienced  & resentful.  

What is the work environment and culture like at the company?
It's all about profit margin & sales.  And if the sales expectations & goals aren't met @ a particular site location, employee's are blamed for lagging sales.
It's always the employee's fault.

I got burned out because I put far more effort into this job than most of my coworkers. This effort got me tapped for management training in about five weeks after starting, but no real benefit since there were no actual management (full or assistant) positions open in the area. I knew that agreeing would saddle me with additional responsibilities but no additional pay as compensation so I declined.

Management had a hard time getting the employees to do their actual jobs, and I think this is mostly due to the low pay. You have a pretty secure job here because we're constantly shorthanded since it pays so little which results in few applications.

For me, the hardest part of the job was harassment from customers/guests, but there was also harassment from one coworker who had no filter and seemed to enjoy telling me disturbing things that made me uncomfortable despite my vocal protests.

When you pay the lowest hourly rates possible to your employees it's no surprise turn over is high and retention of good employees is difficult to maintain. Yet we see what kind of sales are being made by the company. The fact you are getting more locations bought up. Yet employees at the front lines seem to be just cannon fodder and replaceable. Most people stay for the customers not the company. It's a lot to ask of someone every shift to do even more. And it's no surprise minimum wage gets minimum effort. But yet all the big uppers act surprised. It's also extremely tacky to post now hiring ads for positions that are currently filled and offering more money than the actual person already in that position makes. And the bonus plan seems like a cool perc as an ASM but even if you hit full bonuses all year it still wouldn't even be the equivalent of a dollar raise. But corporate seems cushy company car, weekends off. So if you are looking to actually like your job try corporate office but avoid the stores. It will eat you up inside.




Overall the company started off well. Then after years of poor division management, it’s just gone in a complete downward spiral. They talk a really good game on their Microsoft teams calls. But when the rubber meets the road,  they have little to no leadership involvement and upper management is extremely poor. They love playing the blame game and and spending more time associating fault than actually trying to solve the problem. Consistent reviews and pay raises are atrocious. Upper management thrives in this culture of “don’t tell us if there’s a problem”.  If you bring anything up that needs attention or requiring upper management to address, it’s automatically deemed as negative. Do yourself a favor and just avoid this mess. 

This is one of the worst companies to work for! Employees and managers are forced to work 16, 24 or more hours. Especially during these times managers are salaried employees so their jobs are threatened if they don't keep stores open even tho they are short handed.  Then after the good employees work all these extra hours, risk their families health and theirs they get an extra dollar an hour and a stupid pin! No bonuses for the longtime employees who keep their stores running.  They DO NOT promote within they hire from competitors and bring in from California where they are based out of. They have little compassion for the employees that are not only risking getting sick but taking it home to their families! Which leads to extremely high turnover.  They expect employees who live paycheck to paycheck to work 16 hours straight but if they have no money they can't get a fountain drink for free or they will get fired. This company is a joke!

Working at a gas station like United Pacific Rocket in Rocklin, CA was a fast-paced and surprisingly dynamic experience. The job required juggling multiple responsibilities at once; running the register, restocking shelves, maintaining cleanliness, and assisting a wide range of customers throughout the day. It sharpened my ability to stay calm under pressure, manage time efficiently, and handle customer service situations with professionalism and empathy. Because the store served commuters, locals, and travelers, no two shifts were ever the same, which kept the work engaging and interesting. The environment also emphasized accountability, especially when it came to cash handling, safety procedures, and inventory accuracy. While the hours could be long and the work physically demanding at times, the experience built strong foundational skills in reliability, communication, and problem-solving. Overall, working at United Pacific Rocket was a valuable introduction to high-volume retail and customer service in a real-world setting.

Top Job Titles	Average Salary
Assistant store manager 60 salaries reported	$18.87 per hour
Manager in training 60 salaries reported	$21.90 per hour
Sales associate 80 salaries reported	$16.74 per hour
Retail sales associate 2 salaries reported	$15.95 per hour
Assistant manager 8 salaries reported	$18.31 per hour

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