truck driver

owner operator driver

diesel mechanic

diesel technician

mechanic

United Road Services Inc

This is my 2nd try at this company.  1st time didn't go as planned either.  I interviewed in Marysville with Terminal Manager.  That went as planned.  1st day of training was mostly paperwork, videos and road test.  A typical 1st day at a new job.  2nd day was way different.  First of all I want to say.  I've got 20 years of driving experience and about 1 week of auto hauling.  I drove 2 hrs from my house to train expecting to learn how to load and unload cars.  Not drive,  I can drive the wheel off any truck. Back to the 2nd day of training.  Shadowing and helping a experienced trainer.  9 year vet of auto hauling.  We loaded some cars took them to Cincy from Marysville,  then Cincy to Columbus and back to hotel it was a 13 hr day.  I sat in the passenger seat for at least 10 hr not learning anything.  Yes we unloaded a few SUV but this is the trainers normal load that he is getting paid for.   That means hes going to do it quick.  I didn't learn anything.  This company don't have a training program.  Shadowing is not a training program.  I thought I was going to load cars all day.   I thought I was going to learn how to set a truck up for loading and unloading.   Thought I was going to learn everything I needed to know about the truck I was assigned.  Did that happen NOPE.   I was in the passenger seat while the trainer was driving.  How is that going to teach me how to unload and load cars.  Plus management overloaded the trainer with Loads.  Why bc the company is paying me 750 bucks to train and they need to get the money back some how.  I left my family to learn how to be a Car Hauler and all I got was nothing.  But a boring day in a passenger seat.   I was expecting to be at the Marysville Honda plant all day learning how to load a unload cars.  I was expecting drivers to come in and help them load cars.  I knew this was going south when I met the trainer and he told me "Im going to teach you how to be a car hauler like HOW I DO IT".  I don't want to learn how you do it.  I want to learn how to do it the right way.  safe way.  Beginner way.  Like I said.  Shadowing a experienced auto hauler is not training.  Its a way the company can team 2 drivers together and make double the money.  Yes u learn a little.  You don't learn what you need if ur a new beginner.  If you want to learn how to be a auto hauler go to Cassens they have a great training program.  

1000s of things to remember in the average day. Long days but it's good work and normally it pays off. My direct supervisor/manager tries but car hauling has its unknowns and that makes it challenging for everyone. Must be patient, willing to learn and accept the days challenges. Overall my local team does pretty well with what they have to work with. They dont micromanage which leaves the production team(drivers) room to meet challenges and work with less stress as car hauling can be incredibly frustrating by nature. As with any company this large ,improvements could be made,even simple stuff. Not sure where the disconnect is in that respect but,car hauling isnt a "perfect experience " by any means. Overall United Road does a pretty good job as the industry leader and everyone here works their butt off. Money is fair and sometimes it's great,its production based and you will have awesome weeks and sometimes wont. I serve United Road to the best of my ability and I feel the "office" does the same. Car hauling is a blast,its challenging but fun. Nothing like racing the clock to 13:50.
50 hr work week required but that's not going to show you what car hauling is all about....its the next 20hrs , or the last load of the day....downright thrilling. United Road keeps it rockin and I love it.

The National Sales Center Management is distant and disconnected from their team, often locked in their office in an Open Door Policy Workplace. The sales team is run like a telemarketing department and not a sales team. The commission plan makes it near impossible for any newer person to make a living. Direct Management are never present and really do not have the sales experience to be sales managers. Getting help is near impossible and you are often told to go read the Knowledge Base. It is an extremely hostile work environment where you are told not to laugh or have any fun. The company policy states that communication is key. It is a lie. We were told we could work a Hybrid Schedule after meeting KPI's and that was a lie. The sales team, and only the sales team, are not allowed to work from home. We were told that if you meet the minimum KPI's that you could earn $80,000 easily. This was also a lie. Do not believe anything the National Sales Center Management team tells you.

Advice to Management
Clear out the National Sales Center Management Team and find a new team who knows how to sell and teach people to sell. Hire management who has honesty and integrity and not lie and set false expectations.

This is a smile and dial mind set. They seem to care more about your call numbers than actual sales.

You are provided with a couple hundred dead leads to burn through that have been recycled between past and present sales reps. Most “leads” will not use this company due to poor pricing and service.

This company calls itself a “premium service” but there is nothing premium here besides the *NEW* office. 

Orders often miss scheduled pick up windows. This leads to dispatchers upping the price of your customers order and in turn, your commissions dropping. 
Finally, leading to frustrated customers who will only ever use this company out of desperation.

No effective sales techniques we’re ever taught. They just highly encourage you to keep dialing. 
If this is your first sales job, may god have mercy on your soul.

Just about everything taught in training was contradicted by management or team leads. Most managers do not know how to utilize the software or actually process an order. most of them were hired externally with no prior transportation experience. 

The commission structure is laughable. They do however run monthly commission promos for new hires to keep them from running out of the door. 

I can say that the base pay isn’t horrible and the hours aren’t either. Definitely have tons of flexibility when it comes to work/life balance but still not enough to keep anyone motivated.

Best of luck.

I would like to write a neutral review on united road. First the pros! 
Training, you are put through two weeks of training sometimes it feels daunting but it was very helpful. Thankful the main trainer is always available to help you out and if they do not know the answer they do everything they can to help find an answer for you.
Co-workers, almost everyone here is friendly there does not seem to be any clicks everyone talks with everyone and will help you if you ask. 
Culture, United Road does do some free lunches here and there. has an open door policy.

Cons,
Management team- has no idea what they are doing, turned a sales floor into a call center. no information seems to be passed to upper management, who also does not come down and talk to employees to see how they are or what is going on. 
Healthcare main health care is great but dental, eye, and prescription leaves it less than desirable.
Goals- were set before Covid so it is almost impossible to reach.
Commission- You have to pay in $ from your sales before you can even start to see commission. 
Sales Management- does not have an open door. 
Hiring- company has gone through two big lay offs in less than 5 years. 
promises- get everything in writing from someone because they will tell you a lot of things and not deliver.


I will start by saying that I started at Werner, and in many ways my time here was better. The job is tough, you will load and unload vehicles in all weather. If you’re afraid of heights keep searching, the support from other drivers is great. My trainer was awesome, he explained the job very well and was incredibly thorough in training me. The cabs were my biggest complaint. Only because I am 6’4, the peterbilts are chopped flat tops, and short cabs so it’s quite a bit cramped for larger individuals. My fleet manager was fairly frustrating to deal with, and I feel I was given the runaround fairly frequently. You get paid per car, per load and if you cannot load a vehicle for whatever reason (damages, not enough room) you will be docked the pay for that car. They were pretty good about finding longer loads for better pay, my truck developed an issue towards the end of my run with united and they were able to get me a rental car so I could drive home from Idaho. I would say it was more of a positive experience from where I came from, and that I made some great friends there. I would recommend driving here, but only if you are experienced, and do your research before applying. Car haulers drive very different from regular semis. Good luck to all!

As a current employee of over two years, Operations was ran much different. UR drills on making margin and gives bonuses.  Problem is, management is the main reason margin is decreasing...and for no reason most of the time.  There is no procedure/ manual anymore.  

Dispatchers are at each others throats and its just all out war at times.  When starting with UR they sold on the fact of how you can work from home, but consistently takes it away.  They promised they would hire within, but only the "Good Ole Boys" get promoted.  Most cases they are so discriminating that they failed to even inform any employees that a position was even open or that they were hiring.  All managers in operations are young white males...what does that say?

Finally, when certain issues are brought up to management, they never get solved.  If you have an issue with another employee, those employees will come back to you and confront you about the situation...yet nothing is still done about the issue. 

There are employees that have been here for years, and sits on internet all day, yet they are still employed.  Other work hard, but is never recognized!

Hire you in and promise you commissions that don’t happen, I’m talking making one percent of those commissions at best. If you’re cool making 50k and never advancing this job is for you. The sales director and subordinate managers are actually great people, as are your coworkers. They will support you every step of the way, however, the c-level use your job as a test dummy for new consulting firms to play around with. You’ll work hard to earn new business, then they’ll decide to double your prices. Operations is a disaster, and there are constant issues arising with their failures  or more so negligence, mostly, that you’re left to deal with. 

You will NEVER make what they tell you in commission and it’s a horrible product to begin with they told us 35k in commission no one there makes that outside of two reps with seniority and favorable accounts high turnover, I made more commission than anyone else in 2021 class and I made literally $341 

Base pay really low for what you are doing (Customer Service, follow-up, retention, accounting, data entry, and the list goes on).  Leads aren't great.  They give really good leads to friends or even new people they like.  You go through the training and most of the people are running to leave the job after they find out what's really going on.  Training is fair doesn't really share all of your responsibilities.   While the company is diverse; the turnover with folks of other nationalities is GREAT! Management is confused, pricing for what the company offers is all over the place.  Customers are very angry with this company because of the pricing.  The drivers will just leave folks vehicles, and it's the agent back at the office responsibility to find someone else to pick it up after they've said they will pick it up.  Excuse: it was too big, too high, lifted, it wouldn't fit, oh great just leave it......blah, blah.  They want the highest price, and they have a lot of problems getting vehicles there on time.  Don't waste your time at this place!!

Absolutely run from this place. Told me 1st year reps were making $70k-$80k, that was a flat lie. Base salary of $50k and an impossible comp plan. Seasoned vets were the only ones hitting it and only making $60k. Management is utterly awful. Gave WFH capabilities but recuites in office 100%. Utterly awful process, ops is a disaster and destroys any chance of repeat business. Consistently at least double the price of highest competitor, only to drop the ball on a first order. The amount of work put into getting the sale, then trying to keep it is immensely high for not paying commission. Bringing in over 100k in revenue with 20k of profit only paid $100 in commission. All about numbers and metrics with absolutely no sales support whatsoever. Walking in everyday was absolutely soul crushing. Poor direction, poor product.. STAY AWAY FROM THIS SINKING SHIP. 

Top Job Titles	Average Salary
Truck driver 1486 salaries reported	$121,891 per year
Owner operator driver 664 salaries reported	$301,883 per year
Diesel mechanic 54 salaries reported	$34.62 per hour
Diesel technician 3 salaries reported	$1,280 per week
Mechanic 17 salaries reported	$21.00 per hour

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