customer service representative

insurance verification specialist

Universal Background Screening

This is a dead end job not a career, if you want to work for a company where you’re not appreciated, under paid, over worked, enjoy gossiping and talking about other co-workers then this is the place for you.   This company has unfair job practices, a high turn over rate and no communication.  On the job training is insufficient, you are set up for failure, you receive very little help and are left to figure out things on your own.  You are not allowed to ask QA questions, your directed to ask your Supervisors who will ignore you and not answer your question. Supervisors and Team Leads hang out other their subordinates and participate in gossiping.   Confidential information reported to the Supervisors and Human Resources are spread throughout the office.  The Team Leads assign work to other employees that was originally assigned to their friends that they do not want to complete (for example phone calls).  The team leads should not be authorized to assign work if they can’t be fair and consistent across the board.  The supervisor/team leads tend to assigned more work then you can finish in an eight-hour day.  You are told all work must be finished before you leave for the day, work cannot be reassigned and leaving without work being completed is not tolerated.  The Supervisor encourages you to work through your breaks to finish your work.  There is no room for growth, moving to other positions or being given other tasks is based on being in the office click or liked by the supervisor and not by how well you do your job.  There is constant talking, laughing, joking and unprofessionalism with no regard for other coworkers.  Email Memos are sent out about office etiquette and are ignored. Raises are low or non-existent and given out depending on what department you work in.  The company listed open positions on a job board at a higher hourly rate to attract new employees when their current employee where making less. Raises were only given because current employees found out.  Gift Cards and Coyotes Tickets are given out to compensate the low pay.   This company has low morale, poor management, limited benefits, high expectations, low compensation, no room for advancement and there is zero concern for developing talent or retaining employees.

This was my first time working at an outbound call center. I had previously worked at an inbound call center so I assumed the job structure would be similar, but that wasn't quite the case. 

You are loaded with calls to make for the entire day and you HAVE to make contact with someone or provide data that you tried for every single customer file. Every time you finish a verification you have to make sure everything is notated PERFECTLY (including grammar/spelling), or else the auditors will send it back for you to correct, adding to the work you still have to complete. Not to mention, if you try to contact someone and notate it, they can send it back and tell you to try again. 

You will get a good portion of the work you've already completed sent back to you for correction or to retry and you sometimes get sent other people's work if they leave early and that is ALL while taking inbound callbacks from people that got left messages... and these calls can be for verifications that you are working on, or they can be calls for ones other people are working on, which further slows you down and adds to your work load, AND you are not allowed to leave until your personal queue is emptied for the day, so you are often forced to stay past your shift to finish.   

And if all that isn't bad enough, you are often REQUIRED to stay for overtime if the company gets a lot of verification orders. There were times that we had to stay for mandatory OT for several weeks at a time. They would offer gift card drawings as incentives to keep us "happy" but it wasn't really worth it.

On top of all of that, we were encouraged not to talk to each other so that there are no distractions from your job duties, so it often felt depressing to be stuck in your cubicle, working virtually non-stop with OT and not being able to have any social interaction. $11.25/hour was not worth any of that.

Standards always had to be met otherwise the job was threatened. Often times there were office events and catering. The biggest down fall, there was a great deal of favoritism and friendship. When people who were close to the manager often got away with various mistakes and were not disciplined for their actions. There were two pregnant women in the same office and instead of having a baby shower for both women they only did the party for one; even the the woman they chose to throw the party for was due after the girl who needed it most. The offices were always under constant reconstruction in attempts to make more space and people were constantly being moved cubicles. Often times the office was short staffed and the work load was so heavy that mandatory overtime was required. When on person was gone the work load literally doubled. The managers and supervisors were always busy socializing with each other and were hardly ever available in times of crisis. Often times it called for personal decision making when conflict arose and suffering the consequences afterwards. There was a vast amount of inappropriate work place conversation and often times people showed up to work under the influence.

This place is the worst.  If you are wanting a stress-free job, this is not it. They are unwilling to work with you on anything & management makes inappropriate comments regarding any personal struggles you may be dealing with. They pick favorites & nepotism is rampant in this place. People who have been in this business for years are overlooked for advancement when someone who's only been working in this business for a few months is promoted. Training is a joke, you will NOT get a raise, & no room for advancement.  If you inquire about a policy or a handbook so that you can better understand your job, you will be told that neither exists.  They also do not care about your quality of work, only numbers.  Understand that this job is to help people find jobs, so the quality of your work should be important.  Management deems it appropriate to talk bad about you to your coworkers as well as other coworkers to you in private meetings.  Management will also tell you to stay away from making friends in the office because it will negatively effect you.  The turnover rate is also noteworthy as it is extremely high for an office job.  If you value your mental health & well-being, do not like feeling isolated & alienated, please consider looking elsewhere.

HORRIBLE doesn’t even begin to describe this company. Employees are not appreciated at all, there’s lots of favoritism and unfairness. Management is not helpful at all. We aren’t allowed to ask others for help because we get in trouble for “talking” but we can’t get help from any higher up because they are either too busy or not willing to help. Our completions are taken away by other offices so at the end of the day, it looks like we worked less than what we really did. I even recall the Manager emailing the higher ups saying that the employees ask stupid questions. I wouldn’t recommend this job to anyone, especially if you have kids you have to attend to. They don’t care if your child is sick or in the hospital or if you need to leave early. Even if you gave notice that you had to leave at a certain time, they will pile on your work so you have no other choice to stay later and end up missing your appointment. It happened to me and I was charged for being late to my child’s appointment. Not to mention, if someone else is absent, you are required to do their work on top of the hundreds of searches they assign to you. It’s not worth it, even if it’s temporary.

I was in charge of reviewing the entirety of UBS and the subsidiaries financial statements so i know what they do with the money they earn. This company has gone out of its way to ensure their employees stay at the same level and that the owners of the company get gigantic benefits from the work the employees do. Financial management requested me to do several unverifiable things which goes against all of my principles as a person and professional. The culture leadership is full of people who will immediately flip on you if you question them on important and non important matters. You can verify the executive changes over the years, it is a revolving door for the higher ups, but only until they see how they make their money here, what they do with it, and once they realize, they leave. Do not even consider this place. You will regret it eventually. Why are you still reading this? go apply somewhere else already!

I wouldn't recommend to work here.  Management is so intuned with their work, that they are oblivious to their surroundings, making for a stale work environment. They don't offer much support (insufficient training), and they expect you to know everything.  Nor do they offer any feedback, so you never have insight on how you're doing (reviews are minimal).  Management could care less about your input/ideas.  There's also an inherent lack of trust (better have a doctor's note). Bottom line is that they just don't care for the employees.  Employees are expected to work hard and stay overtime, sometimes working weekends.  The dedicated work goes unnoticed.  Employees are overworked and underappreciated, all for nothing in return.  No recognition, no praise, no rewards, no promotions.  Sad thing is, the company is growing (tremendously) ... but they're growing too fast for their own good... and not sharing the wealth with those that are determined, devoted, and loyal.  

Your value is worth more elsewhere.

Literally, it's like a call center but for background checks. You sit in a cubicle calling vompanies, schools and people's references.
If youre lucky enough to make the quota of attempts and get either more searches or a "better title" youre still stuck with the same little pay for more work.
Dont bother getting sick at this job, they hate call outs and heaven forbid you have a child in daycare or school that would get sick a lot and youre the only one to watch them. They dont want you being sick at work though so it makes no sense.
Everyone talks about others behind their backs, even if you leave the job they talk bad about you. The leads are pets to management basically, only a couple decent ones, the others let the power get to their heads.
Oh, and just dont expect to be treated fairly, by anyone. Dont expect appraise unless you are within the cliques. Dont expect any pay raises, there have been people hwre for YEARS who havent seen a raise, or only 1 raise and they do WAY more than others. Pay rate is 12/HR, dont let these people fool you with other numbers.. Its 12.

Universal Background Screening is a good job if you're just starting out or have limited working experience. The day to day work is easy once you are properly trained. The benefits available are top notch. It does tend to get tedious, as there is not much differentiation within daily tasks. The upper management teams is great and well coordinated. There isn't much available in the way of schedule flexibility. It is difficult to change your schedule once it has been set, and the schedule options only differ a few hours from one another. There is no alternative or night shift. The amount of paid time off and sick leave available is not ideal, as it is less than 5% of the total time spent working annually, and paid time off is accrued.  The most difficult part of the job is meeting the daily quotas, as a lot of the quota is dependent upon elements that can be outside of the agent's control. The best part is the benefits and overtime available.

Their procedures are very poor and executed terribly. They have unrealistic goals set that cannot be met everyday and when they are not met you are told to work harder and more accurately. The company is focused on ethics since you are handling very confidential information yet they are consistently 'bending' the rules in their favor to get things done. Was told that the position would barely make any phone calls, ended up making 10-20 calls a day to very rude courthouses. Constantly in 'Mandatory Overtime' which involved working weekends, then had to earn having weekends off. NO opportunity for advancement at all. They will say they are growing (which is true) but there is only one position to move to and then that is it. No annual pay raises or anything. Don't get sick or have absolutely anything happen within the first 90 days or you will get fired or have to fight HR for your job.

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$14.42 per hour
Insurance verification specialist 1 salary reported	$15.00 per hour

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