storage manager

relief manager

area manager

Universal-Storage-Group

USG is in the business of providing 3rd party management for self storage properties on behalf of their clients: the real estate investors who actually own the facilities. Every decision is therefore made with the actual facility owner's best interests, as well as the best interests of the employees and the facility itself, in mind. Decisions are weighed carefully using all available and known information to make a choice that benefits the majority. Sometimes pleasing the one or two people out of over 130 total is just not feasible. It is a fine line to walk but USG handles it well. 
USG brings to the table a staff of well-trained professional self storage managers, who are put through a 3-phase training process and receive continual/monthly training online as well as plenty of "lifelines" and mentors to reach out to. So, employees who put in an honest day's work, strive to achieve goals, and keep their focus where it should be (on improving the asset and increasing the income - not on petty squabbles with coworkers) are rewarded with generous monthly bonuses and competitive salaries, with great benefits on top. 
Upper management is constantly seeking ways to improve the company culture and the employees' work/life balance, as well as provide opportunities for increased earnings and advancement of roles. For example, USG pays a substantial amount towards every individual employee's insurance premiums to help alleviate this mandatory cost and leave more money in the employees' wallets each month - and this amount was recently increased so that single employees can have full health coverage for just $10 a pay period. USG wants all employees to be healthy and happy. 
Since USG was created out of a merger of 2 different management companies with vastly different management styles about 5 years ago, it has taken some time for these two styles to meld together to create a positive culture, but it is improving nonetheless. It is a process of continual improvement and change, which results in positive changes that the employees can take advantage of (such as extended pto days, better and more meaningful training programs, and more robust health insurance for substantially lower cost to the employee). USG management is always sending out surveys and requests for feedback to the employees in the field, and then doing their best to act on that same feedback. Many positive changes have come about from this process, but it only works when the employees are engaged and also seeking to provide usable feedback, not just complaints.
Overall I am very pleased with my continued employment with USG, and I was here long before the merger. I would recommend a position with USG to anyone who knows that hard work always equals success, and effort is what is rewarded - and not seeking to play the blame game like some other reviewers have seemed to do here. If you are being singled out, if you are being spoken to for having done something wrong or for having NOT done your job, then is it really the fault of management, or should you have done your job correctly to begin with? This is especially true if the former employee was terminated for wrong doing and is disgruntled and angry at everyone but themselves, as opposed to the honest opinion of someone who simply moved on in search of other goals for their life. USG is a great company and a great place to work. Don't let the negative Nellies discolor your opinion - make your own opinion, but be sure you know what a good work ethic means as well!

You actually have to work!!!!  You can't be on your phone Snapchatting, FB, Tinder, or whatever....or playing on the computer doing personal things.  There is always something that can be done in the office like collection calls, mailing stuff out, getting newsletter ready for the next month, planning events and etc.  You can't mind getting dirty....we are outside moving and cleaning trucks, sweeping out storage units, hauling trash, and etc.  Bonuses are awesome!  Again, when you work, it shows and you get rewarded!  All-in-all the hours can be flexible, you just have to give some kind of notice!  I haven't been given the opportunity for advancement, but I haven't been with the company that long (under a year).  When I need help, someone is always there to answer my email or call, just follow the chain-of-command.  Again, it is a lot of work and must have   great customer service skills, patients with the customers, selling skills, time management skills, be a self-starter, organized, and a multi-tasker.

This is honestly the worst company I have ever worked for. If you like low pay, doing a lot of work and watching others do absolutely nothing and get paid more than you than look no further you have found your dream job. I literally work harder than 95% of the employees at this company. They are a third party management company who has operated short-handed for at least the last decade and expect you to pick up the slack or drown trying. The corporate office is an absolute joke and where you will find some of the laziest employees. But wait a bad employee is still a warm body right, exactly and you will continue to kill yourself while they get paid more than you doing nothing, absolutely nothing. What about H.R. you say, when you go to a supervisor about a problem employee be prepared for that said employee to call you, because H.R. is a joke too. If I could do it over again, I would be unemployed instead of coming to work for this company.

I have worked several jobs in my career and I can say with zero hesitation that USG has been one of the best companies I have worked for. Are we perfect, no we aren't. Are we trying to improve by setting goals and putting in the work, absolutely! The team work with upper management may not be seen by our facility managers but I have seen them invest HOURS and HOURS at the office and continuing once home. There is nothing that my managers will not do to help me improve. I understand that not everyone will encounter the same experiences but I have worked for companies that do not care at all about the employees, the hours they work and the sacrifices their employees make. USG is NOT that company! I am thrilled to be on this team and I am extremely lucky to be apart of this work family. 

Working with Universal Storage Group was short lived, but highly rewarding professionally.  Every member of the USG corporate team encouraged me to achieve above my mere daily sales goals, checklists of property maintenance and employee training.  I was taught knowledge of a niche industry from budgeting to marketing and quickly encourage to prove my learning.  Although many of my fellow workers were technically my superiors; I was always respected as a peer with valuable ideas.

The best take a way from my short time with USG was the positive sense of ownership I was given and was able to pass along.

Can't trust ANYONE in upper management. Stressful!!! STRESSFUL! Everyone is called"Assistant Manager" so there's a lot of backstabbing.  You never know from day to day if you'll have a job. Can't talk to ANYONE in confidence. Even the owner gets involved in the he said she said and generally sides with whoever is a friend.It's a daily struggle trying to keep your job if someone simply dont like you. The DRAMA is continuous and stressful.  Store managers are all friends with someone in corporate so going to them with anything is ridiculous because they go straight to the person and tell everything and swear they didn't. DONT WASTE YOUR TIME HERE UNLESS YOU LOVE DRAMA AND BACKSTABBING! HEED THE WARNING!

I loved being a property manager for this company. They care about all managers and you get to know everyone in the corporate office. They have an amazing marketing program and training every year is available. I would work again for this company if I knew I could be at a home office level. 
Working in property management as a property manager for storage units is very competitive. The market for the property can be up in the air and the owners can always sell and there’s no guarantees for job after the sale. 

First off, no chance for advancement. No mater how hard you work. They feel 12.00 an hour is enough. The excitement is only in corporate where the Hat lady is always blowing smoke up the owners rear end so she can get a management feed. Site is not well managed at all. It’s a flash in the pan and the only one making any money is the hat lady and it’s off everyone else being so gullible. Beware.

I loved working doing my job worked mostly alone. Really built a relationship with long term tenants. However the working for the 3rd party management group was difficult. My AM was a very non professional screaming at employees. The lack of communication with Corporate office is not what they build it up to be. I would not reccomend working for this company the benefits and pay are not worth the grief

What is the best part of working at the company?
meeting people and no person standing over you.

What is the most stressful part about working at the company?
getting the payments in by the end of the month.

What is the work environment and culture like at the company?
laid back but a steady work flow .

What is a typical day like for you at the company?
rent and collect and keep property clean. ( Units , hallways ect )

Top Job Titles	Average Salary
Storage manager 14 salaries reported	$19.61 per hour
Relief manager 1 salary reported	$16.00 per hour
Area manager 1 salary reported	$67.50 per hour

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