University Federal Credit Union

 I was only there for a short time but I can honestly say this place stands by what it says. Shadowing in other departments is encouraged not only to become more knowledgeable and effective in your own position but to network and check out possible career opportunities. In the contact center you are not only trained well but have the information resources you need and team leads who are genuinely happy to help. Management/ supervisors really want to see you grow within the business. Yes we have metrics but they are always used as coaching opportunities not critiques. Communication happens so much faster here than any other place I've worked. If a location is having card printing problems we are notified right away so that we don't accidentally send a member to that location. If we notice an influx in calls pertaining to technical support issues team leads are immediately in touch with IT and a memo is emailed and posted on the intranet. I could go on and on. This was my first experience in a call center and I was pleasantly surprised. 

The company does not believe in merit increases 
HR recruiters conveniently forget to mention that during hiring interviews 
The new CEO is changing the culture 
Branch Managers are absent figures with few exceptions. All they do is submerge themselves into meetings 
Branch Managers are reactive and they lack proper leadership skills, a lot of them prefer only followers due to their lack of confidence.
There are no opportunities of growth, they use “ rotations “ to keep people for a limited period of time and return them to their original position.
They pride themselves on competitive compensation but they are not in touch with the current economy 
An outdated company, closed minded, that feels everyone deserves the same compensation regardless of their own efforts 
HR provides zero assistance after resignation is presented. 

Overall a great place to work with great benefits. You will learn to love and care for all of the members. Co-works create a very easy going and fun work environment if you work the Branch location. Weekends off for the family. An easy 8:45 to 5:15 day. 

At times it does get stressful, you will have to multitask. Co-workers are great to help and answer any questions. You get to see members pets in drive thru. 

Working in our main office location in a basement with no windows feels like a dungeon.

Our CEO at times could be very unapproachable, and cold hearted to a persons feelings. She doesn't treat employees like they matter to the credit union. (The reason for multiply employees leaving)

UFCU is like one big family, everyone knows everyone. The atmosphere is incredible, with unlimited in house learning at your finger tip. What a great way to learn about yourself or your peers by attending a managing your own career class, one of many choices, or take leadership courses to transition into that go to manager.

I've learned that no matter how big your company is, it doesn't always have everything set up correctly, many trials and errors have to happen so you will know what success looks like, and what works for your company.

What is the best part of working at the company?
The people that work there are amazing!

What is the most stressful part about working at the company?
I found it to be low stress.

What is the work environment and culture like at the company?
The culture is very inclusive!  I worked at almost every branch, each is a bit different, but all have the same goal of reaching out and helping people.

What is a typical day like for you at the company?
Changed from day to day because I was an Area PFR and would be wherever needed  each day.

At my branch it is very relaxed. We dont have the foot traffic that other branches do. We get enough however to bonus out if you try hard enough. Although it was told to me at my interview that we were not sales based, it has turned into that over that past few months. Also I have been told for the past few months that I am next in line for a promotions but have not had the opportunity to interview for one. Even with a master degree I am making barely over $20,000 a year.

After being in the financial industry for 8+ years, a credit union is the best place to work,hands down. 

However, in the retail operations division the pay is very low for the work and money we generate for the institution, along with the needy members we have created as an institution. 

Sales goals are very achievable if you provide great service to the members, but the members become very needy and want you to make exceptions to help them out.

Collections department had a high turn over rate.
No points system; so if you were late, or called in sick, and it continued to happen over the course. Of say, a month, no one would talk to you about it... You would just up and get fired one day. *
Felt like none of the employees got along, let alone worked as a team, or communicated really. 


I've been in the workplace for almost 30 years and this is by far the best place I've ever worked.  Great culture and family oriented organization starting from the CEO down.  Great benefits and plenty of opportunities for advancement and professional growth.  Most management encouraged and respected their team.  High standard for anybody to compare to.

Corporate is very out of touch with the employees, severe lack of communication, money and resources go to places that don't make sense or aren't used properly, HR and management do not care about employee mental or physical health,  So many issues on the branch, administration, and management sides. Most low- to mid-level employees were very nice.

Working at University Federal Credit Union: Company Overview and Reviews

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