front desk agent

patient access representative

patient access representative ii

patient access supervisor

health screener

University of Miami

From the start of interview, take note of who is in that panel interview. I was interviewed by the Emergency Department Patient Access Management team, who contradicted several instances of how they run their department. Write down what you spoke about and clarify it on your first day of work. Be professional and be very clear about wanting this position and evaluating your outside needs. The Patient Access Representative Department does not have a rotating schedule. Therefore the same schedule you start with, will be the same one for the upcoming months and years you wish to remain in your position. You will be scheduled to work five days, eight hour shifts. At times, one will even work up to SIXTEEN hours. The department is understaffed, not surprised, because they offer overtime like crazy with incentives and there has been no new hires due to little pay they try to offer. Scheduling will run smooth until you need an actual accommodation for your priorities and emergencies. I do not recommend accepting this opportunity if you are a student. As per HR, management has been told by UM superiors, that no management team is to not accommodate any student schedules. This department does not follow all hospital policy and will implement their own, such as you cannot take vacations days without PTO, when hospital policy says you may. Keep in mind that in order to receive vacation time with no pay, you cannot have any PTO hours available. Everything should be in email when in contact with management. Leave a paper trail to protect yourself. Management is unprofessional in this department. Management will communicate with you at a fifth grade reading level through email and team huddles. Do not be offended if your reading level is higher than theirs, its a work place, do keep it professional. Lunches are thirty minutes long, with no pay, though you have to get up and register a patient as soon as possible to not affect your quality and quantity of registration, while allowing nurses to appropriately move on to the next patient in need of care. Management in my experience did not like questions. Upon reviewing how they would like to have tasks performed, during a team huddle, has been deemed inappropriate by the director and manager. You cannot clarify tasks that are given, because it is "rude and interruptive". Clarify if you are contracted to mainly work the weekends. Refer to the Union handbook if you were not contracted to mainly work the weekends. 

Management can improve in several opportunities. Though they choose not to. Understand that working in this type of position will be filled with uneducated superiors, with basic high school education. Nothing wrong about a basic high school education, but leave the early adolescent behaviors back when they were excusable. I do not regret working in this department, even with such negative management team. I learned how to better myself professionally and always respect others. I always say, do your best at every task given. University of Miami Patient Access Representative Management are willing to do all they can to coerce you in leaving when you were always in the right. The only smart thing they know to do is push policy to have you quit, even though you have records demonstrating that you are the up most on time and professional employee. Management should value the safety of the patients and the employees and make a huge advancement of using equipment appropriately such as medical scrubs. Several nursing scrubs are made with anti-microbial technology. Unfortunately, management stated that scrubs are not magical and will not protect you. This is a work place, not a kindergarten class.

This call center environment is heavily focused on metrics and micromanagement. Employees are closely monitored throughout the day, with limited time between calls, assigned break schedules, and performance standards that can feel difficult to sustain long-term. Quality reviews often feel more focused on finding mistakes than supporting employee development.

The workload is demanding, with high call volumes, strict productivity expectations, and compensation that does not always feel reflective of the level of responsibility required. Employees are expected to move quickly from one call to the next 20 seconds in between calls, and often handling 60 or more calls during a standard shift while receiving only a 30-minute lunch break.

Work-life balance is one of the biggest challenges. Schedule flexibility is extremely limited, holidays are often mandatory workdays, and spending time with family during major holidays will absolutely be denied. Employees seeking a role that allows for a healthy balance between work and personal life may find this environment challenging.

While career growth is discussed during hiring, advancement opportunities may take significant time due to the number of employees competing for the same positions. Leadership experiences can vary, but some employees may feel that communication is overly critical rather than supportive or constructive. The culture can sometimes leave employees feeling undervalued despite meeting or exceeding expectations.

If you thrive in a highly structured, metric-driven environment with a dose of micromanaging and no work life balance this role may be a fit. However, those seeking flexibility, strong management support, work-life balance, family time, meaningful downtime between calls, or a more employee-centered culture may want to carefully consider whether this environment aligns with their expectations.

What is the best part of working at the company?
Not much since the shift in leadership. 

What is the most stressful part about working at the company?
The grants department is currently going through significant leadership turnover. Current leadership appears to be making sweeping changes to systems and processes that previous leadership spent years building. Not all change is good change- sometimes it can cause chaos. While former leadership was exceptional—communicating with respect, maintaining clear boundaries, and demonstrating confidence in their team—the current environment feels very different. Communication has become unprofessional at times (yelling and lacks patience to teach basic skills ), and some employees have felt bullied or harassed, which has negatively impacted team dynamics. A coworker who lacks hard work and leadership skills has taken on a pseudo-manager role and now has notable influence over the workflow, which traditionally should fall under management rather than a peer-level role. Overall, the department is in a period of instability, and potential applicants should be aware of the internal challenges before considering a position. 

What is the work environment and culture like at the company?
Negative—being yelled at is not acceptable behavior from a supervisor. A team that once asked questions freely and shared a healthy sense of humor has now gone quiet in meetings.

What is a typical day like for you at the company?
Asking a question led to being told I was doing it wrong in front of coworkers, followed by raised voice. Leadership insists on doing things her way, with little room for honest feedback or a collaborative approach. I’ve also heard from a coworker that she’s been here a long time and has strained relationships from past roles, which aligns with the behavior I’ve observed.

Working at the University of Miami was the best professional 14 years of my life. There is something extraordinary about working within an Academic Medical Center. The Director position I held was one of extreme importance in that verifying a medical doctor's credentials is a front line position. I am responsible for protecting the public. Any red flag is presented to the Medical Director, all of the representatives on the Credentials Committee (Chiefs from 18 clinical departments), at times the legal department and faculty affairs. The position required creating policies and procedures that synergized with various accrediting bodies - with the State, Medicare, NCQA, Joint Commission, which meant policies that were written to the highest standard that would accommodate and exceed the most stringent regulating body. Regular audits (annually) by our many managed care companies and surveys of our hospitals by Joint Commission were highlights of the job as they were opportunities to learn about the latest changes and projections for the future. The hardest part of the job is keeping employees motivated. The most enjoyable part of the job is thorough research and leaving no stone un-turned during this process. Working with the many clinical departments, dean's office, faculty affairs, risk management and across the board, is also extremely rewarding. This is a job that requires mutual respect and dedication.

Worked 5 years to long here. The WORST employer I have ever worked for. In the Infectious Diseases Division they have TOXIC leadership. Bullies get away with the worst then promoted. Management are bully too; they just look the other way and ignores any of your complaints. Unethical, awful, bullying is tolerated to push the staff out, mismanaged, poor patient care, downright frightening atrocity of a "University/Company."  Horribly managed company, the right hand does not know what the left hand is doing. Management does not care about the employees at all and are unresponsive and inept resulting in terrible employee morale. Management would leave the day-to-day operations up in the air creating stress for front line workers. They provide no training and leave staff to figure out job duties on their own. Leadership openly holds vendettas against certain staff and treats them unfairly.  HR is oblivious regardless of several complaints about the same issues. HR get your statement and investigates only to just to sweeps every complaint underneath the rug and turns their backs to you. In Infectious Diseases are a total mess, not sure how the CEO and EOC even allows this department to operate like this. Then only just for management to retaliate against you later. Very bad experience I have ever had for such large University employer. Management works you through your lunch time, tells you to log in and out for lunch even though you DID NOT take a lunch. On my last day of work, I pushed in the back by one of new managers and only for her to get away with it. 
Run, Don’t Apply or work HERE!!!!

Potential to be a great place to work. You'll do fine if you show up and do what you're told with no question. When you start to question things you know are not right, you place a target on your back. Definitely a "this is how we've always done it" environment. Most employees have been with the company forever and do not appreciate correction. Language barriers in certain department make it a challenge to communicate important aspects of patient care. A very top heavy company in which those at the top are not in sync with the true operations of those they make decisions for.  Company has done a great job in branding but once you're in and if you have any type of experience in an environment where nurses count you'll quickly see you're no longer there. Nurses have no voice. Nurse administrators do not speak up for what is right concerning nursing roles (ie.nurses placing orders for physicians that are clearly visible but just won't do it) as they are trying to keep their job. If you have a question about a policy/protocol,  good luck trying to find one that has been properly reviewed and updated. If you're ready to be quiet in your nursing role or just do what you're told in effort to advance your career this is the place for you. If you want a place to take care of patients and go home, this is the place for you. If you're one that is highly motivated, driven by efforts to improve processes, an advocate for nursing you'll be okay for a short period and then find yourself exhausted when you learn your efforts aren't supported. No job is perfect, just depends what you're willing to put up with.

•	Direct support to Chairman and Vice Chair.  Act a liaison between Chair, Vice Chair and faculty to facilitate day to day operations and work flow for the Orthopaedics corporate offices and clinics. 
•	Responsible for office management including office space and equipment, repairs and renovations, replacement/acquisition of equipment and supplies.
•	Patient and employee advocate. Liaison with Executive Medicine and VIP patients (donors and philanthropist).  Work closely with Business Development to research possible donor prospects for The Miami Core (Orthopaedic Research Funding).
•	Payroll and benefits processing for 20+ employees. Benefits and licensing for 28 faculty/20+ employees.
•	Annual Employee Performance Evaluations for 20+ employees. 
•	Faculty and employee onboarding and exiting.
•	Coordinate all IT and Telecom incident calls when needed.
•	Plan and coordinates Chairman’s schedule and clinics as well as high level faculty, management and administrator meetings with university and outside entity leaders.
•	Act as departmental patient advocate when patient’s have complaints. Assist Executive Medicine, the International department and the Dean’s office with patient issues/requests. 
•	Promote exceptional customer service and triage practices to the administrative/support staff, leading by example. 
•	Coordinate the Spine Surgery Fellowship to include the interviewing process, ranking/selection and on-boarding new fellows each year.

I'm still pretty scarred by what happened to me a month ago in October. I cannot believe the Associate Director was allowed to fire a temporary employee on a whim. I also cannot believe I experienced toxic work place bullying but some of the staff but most notably the receptionist greeting at the front who would constantly gossip---it was hard to concentrate. I came in and didn't have my own desk, I agreed prior to the job thinking I would have my own desk. This woman who I won't name talked constantly and gossiped with other workers. The graduate assistant likewise constantly sat at my desk and I got tired of telling her to move from my work station. It was a MESS. I had 0 support from my supervisor, and one day when I vented my frustrations IN TEARS she went ahead and fired me the next day. This wasn't even the worst of it, the receptionist wrote a note to IT in front of me when they were trying to help me download adobe suite. UNPROFESSIONAL and terrible, I've never experienced that in my life. Another coworker complained to my boss about how I dress (i wore a navy blue romper with a cardigan and heels). Is that really something your workers are focused on? Why can't they focus on their own work unless someone is disturbing them? Terrible work culture, toxic environment and WORK PLACE BULLYING RAMPANT. If you're a new employee , please consult HR about these concerns which could happen to you if they dont like you. Good luck future employee, these people have no integrity and are terrible.

As a file scanner at the University of Miami, I have thoroughly enjoyed my time working for this institution. My job has been a critical component of the daily operations, and I am proud to contribute to the University's success.

The University of Miami is a fantastic place to work. The workplace culture is positive and inclusive, and I have always felt like a valued member of the team. My colleagues have been supportive and encouraging, and I have learned so much from working alongside them.

The University's commitment to excellence is evident in everything they do. I am impressed with how the University consistently strives to improve the quality of its services and operations. They invest in the latest technology and tools to ensure that their employees can work efficiently and effectively.

As a file scanner, I am responsible for ensuring that the University's documents are organized, accessible, and secure. I take pride in my work and feel like my contributions are making a difference. The University's commitment to excellence extends to my department, and I feel like my efforts are appreciated.

Overall, I would highly recommend the University of Miami as a great place to work. The University's commitment to its employees is evident in their workplace culture, benefits, and opportunities for growth. As a file scanner, I am happy to be a part of such a supportive and dynamic team.

There’s no such thing as a typical day for an Administrative Assistant “Everyday is different.” That is the beauty of the job. In other words, tomorrow won’t be a predictable repeat of today at work I’m always ready to tackle the unexpected assignment as well as the routine tasks and ongoing projects. One day, I could be spending half the day arranging meetings and the other half producing a PowerPoint presentation for my boss. The next day I could be working with arranging for an event or an informal reception for college, starting from the budget to the setup of a template for my processes requesting possible locations, catering, find staff volunteers, event promotion, create list of invitees and so forth. I also do a lot of run financial reports, return phone calls, schedule meetings, keep calendars, type correspondence, order office supplies, filing, train staff on financial software program; Excel; Word; PowerPoint; Publisher; Outlook as well as schedule travel and various projects that arise on a daily basis.

Top Job Titles	Average Salary
Front desk agent 1 salary reported	$19.50 per hour
Patient access representative 44 salaries reported	$20.11 per hour
Patient access representative ii 24 salaries reported	$19.63 per hour
Patient access supervisor 3 salaries reported	$45,500 per year
Health screener 3 salaries reported	$18.50 per hour

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