direct support professional

program manager

site director

program instructor

billing specialist

Upreach Group

Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment.
Assist Direct Care Supervisor in the assessment of each individuals(s) abilities, interests and need areas toward independent living. Assist Direct Care Supervisor in the development of each ISP. Staff behavior and interaction with individuals shall be directed towards the attainment of goals set forth within each ISP.
Assist/monitor/teach individuals(s) in budgeting skills.
Teach self medication skills according to DMR regulations, and when appropriate supervise in medication administration.
Assist/monitor/teach individuals engaging in daily chores.
Assist/monitor/teach individuals as needed in grocery shopping, menu planning, meal preparation and clean up.
Teach and/or support individuals in utilizing public transportation ,  to appropriate appointments only when necessary (i.e. person requires assistance at appointment).
Perform daily record keeping (i.e. data collection, daily logs). .
Teach relationship building skills.
Implement OSHA regulations

Higher up management when first started was more than amazing. Very understanding, personable, yet professional. After first year and a half, LNE hired a new Executive Director, who “went by the book”, which is to be expected. But with overseeing four sites and only being at ours one day a week, she took very little time to try to genuinely know the employees(usually only comments from other staff). When confronting a concern or issue, she would “throw the book at you”, only hearing one version of the incident and would not take in what your explanation was or if the concern was valid. The employee turn around rate went up quickly after she started. The overall atmosphere was healthy and pretty fun especially for work. Employees did have a habit of getting into drama instead of only focusing on work and their tasks. A great company for the individuals with disabilities though! Daily work experience is never the same working with adults with disabilities, but very rewarding.

Management at this company is unprofessional and hostile. I experienced bullying behavior from a director who created a toxic work environment. After I put in my two weeks’ notice, we had a verbal disagreement at a bar, off the clock. She later claimed to feel “threatened,” but she stayed there calmly after words were exchanged. If I didn’t do anything to her off premises, what makes her think I’d do something on the premises? This false narrative reflects the same manipulative, hostile behavior that made the workplace unbearable.

The company’s resolution was to cash out my PTO and pay me for the remainder of my notice period and force me resign from my DSP position or terminate me— but that doesn’t excuse the unprofessional treatment I endured.

If you’re considering employment here, be prepared for poor leadership, lack of support, and an environment where employees’ concerns are not respected or honored. 

This position is a complete waste of time, offering little to no meaningful growth, recognition, or purpose. Employees are expected to perform repetitive and monotonous tasks with minimal support or appreciation from management. Communication is often unclear, leaving workers confused about expectations and responsibilities. Despite the workload, compensation and benefits do not reflect the effort required, leading to low morale and high turnover. There is no clear path for advancement, making it difficult for motivated individuals to build a career or develop new skills. Additionally, the work environment can feel disorganized and unproductive, with constant changes that lack direction or planning. Overall, this job fails to provide a sense of accomplishment or stability, making it an unfulfilling experience for anyone seeking professional or personal growth. It ultimately feels like time and energy are being invested with very little return.

Upreach was my firs encounter with the MRDD field.   I worked as a Home Health Aid.  I provided assistance with personal care, meal preparation, grocery shopping and house keeping.  I transported consumers to medical appointments and administered medication.  I learned interesting facts about the MRDD world , because this was my fist job In this field.  I also learned about caring for people with seizures.  me and my fellow co-workers worked as a team ad they showed me the ropes.  the hardest part about this job was learning how to work at catheter.  It became less difficult ounce I became comfortable with it.  I enjoyed the activities and outings with the consumers the most.  We visited cool places and had movies nights.  we had a great deal of fun.

Learning Never Ends is always fast-paced and engaging, and each day is different and new. The individuals you serve makes the work feel meaningful and enjoyable, and there is always something fun going on. The Executive Director is AMAZING and goes above and beyond in making you feel seen, heard and unconditionally supported. She will drop anything and everything to help and has created a workplace culture that consists of patience, love and community - it is obvious to everyone who steps through the door that her passion towards the work, compassion towards the individuals, and energy towards the job makes for a fantastic place to work.

Learning Never Ends has a very family oriented atmosphere that makes work warm and enjoyable.  Everyday at LNE is different and more exciting than the day before.  LNE gives employees the room to be creative and contribute their personal strengths as a contribution to the program and the consumers lives.  Being given the opportunity to enhance the lives of the consumers everyday makes the difficult tasks and responsibilities feel like an investment. Learning Never Ends is a great place to work and develop professional and personal growth.

The Upreach Group is a rapidly growing company - full of opportunities for all levels of experience and education. I took a job with the company right out of college and have been given many opportunities to grow within the company for the last three years. I currently serve as an administrator at Learning Never Ends, the Day Program, and I love the fast paced, fun, school-like environment. I feel so much joy coming in to work and being greeted by smiling faces. There is very clear purpose and passion in the work Upreach does.

Can't say enough good things about this company. The work is rewarding, I get a lot out of what I do every day and feel like I get to make a positive impact on someone's day. There is so much going on every day but in a relaxed, fun manner. I've had jobs where every day is the exact same, and trust me, I don't have that issue here! There're quite a few opportunities to move up in the company, and many of the people I work with have been with the company for years. It is a challenging job but I know I've grown as an employee and certainly as a person.

Helping disabled clients with everyday living activities like banking, shopping, showering ect. I learned about different disabilities, and how to cop with behaviors according to behavior plans. My co-workers were great. Great place to work. The hardest part of my job was dealing with the behaviors when they became physical. The most enjoyable part of my job was helping others when there were in need and treating them like I would want to be treated if I were in there position.

Top Job Titles	Average Salary
Direct support professional 3 salaries reported	$18.50 per hour
Program manager 4 salaries reported	$22.88 per hour
Site director 1 salary reported	$26.50 per hour
Program instructor 4 salaries reported	$14.50 per hour
Billing specialist 1 salary reported	$23.50 per hour

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