sales associate

outfitter

retail assistant manager

server

warehouse associate

Urban Outfitters

•Responsible for providing excellent customer service and upholding all visual and operational standards
within the store
•Oversaw and managed all selling floor controls, from product knowledge training to styling and selling
techniques
•Incumbent upon setting a standard to which all store employees aspired. Responsible for mentoring,
leading and motivating the entire staff regarding all aspects of leadership, visual execution and
expectations, in order to achieve successful results each day
•Accountable for nurturing a full understanding of departmental business, including meeting and
exceeding all given sales goals and controlling expenses in accordance to budget and payroll constraints.
•Partnered with District Manager and District Visual Manager in performance appraisals and setting goals,
with timely follow-up, in order to ensure employee development
•Partnered with District Manager and District Visual Manager to complete weekly, monthly, and quarterly
planning
•Responsible for interpreting home office visual communication and plan, schedule and execute a compelling visual environment
•Successfully lead the team in the shipment receipt process and complete shipment turnaround promptly
•Responsible for ensuring floor moves were well organized, scheduled appropriately, and executed well in
order to meet Company directed deadlines
•Weighed factors to make sound rapid decisions to positively affect and balance store statistical results with
aesthetic standards
•Worked in a collaborative partnership with Store Managers to provide continuous staff training on
company aesthetic, standards, and merchandising principles.
•Responsible for the successful implementation of all display elements within store­ windows, signage,
platforms, shelf uppers and display cases
•Cultivated an ability to conceptualize, create and install three-dimensional artwork/display, both large and
small scale, with excellent craftsmanship skills. Developed knowledge and experience with the
manipulation of various textiles and art materials, as well as a familiarity with power tools, basic construction
techniques, sewing, and installation art
•Utilized weekly reports to analyze and determine merchandising needs
•Utilized seasonal concept direction and inspiration provided by the Home Office to interpret the
installation of the concept ideas by using knowledge of the customer and location while infusing personal
artistic and cultural interests

If the management had let me do my job and left me alone, I maybe would have stayed for the no dress code deal and the discounts. However, the management made my stint here intolerable. I was chastised for things I didn't know were wrong because no one told me, and the task direction changed every minute. I was told to do a thing, so I did the thing, and the next day I was told not to do that thing and to do another thing.
None of my ideas were acknowledged. The back stock area was a complete mess before I was hired, and I fixed it up in less than a week. Organized, clean, perfect. I had an idea on how to make shipment processing more efficient, and no management enforced my idea even though it would have improved the flow dramatically. I had to remind people every day about it.
They did not care how well I did my job. I processed the shipment faster and better than anyone could, I knew where all the products were, and I was extremely organized and efficient. I worked very hard every day, and tried to do everything extra I could (although some managers disapproved of things some other managers told me I had to do). 
Anyway, they would rather hire someone who made friends with every person and was outgoing all the time and who probably would leave the stock room a disaster again than someone who could actually get things done. I was not friendly enough for them.
I was not allowed to participate in any merchandising even though I write a fashion blog and wore a new and different creative outfit every day. When I was invited to, my ideas were changed so much that it was pointless to have asked me in the first place.
The half-hour lunch was brutal. I was very hungry all the time and lost a scary amount of weight. No time for breakfast (my shift was 7-3), and barely any lunch, and too tired to make huge dinners at home. I would be about to pass out and eating a granola bar while working, and I would be told to throw it away even though I was in the back room away from the customers.
I would not have gotten any vacations with this job because it was "hourly-full-time", which meant I got no benefits and a small paycheck even though I worked a full day five days a week.
Would not recommend.

I guess this place is good to work at if you’re 17 and need to put on a college resume that you’re employed. Or pay for none of your living expenses yourself. Other than that…..it’s honestly become the worst job I’ve ever had. 

They refuse to give hours. Your availability requests will be accepted and you’ll still get put on for no shifts. Getting hired as a “part time sales associate” is cool….getting put on the schedule ONCE a week for a 5 hour shift is NOT- also considering that new hires were told their hours would improve with the summer season. (They did not).

You never see any of the same staff that you once worked with. There are so SO many new hires that every time you walk in for a shift, you’re introducing yourself to someone new. No stability. No introduction from management either. I caught myself wondering if the person I didn’t know during my shift was new to being employed at Urban, or I just hadn’t worked with them before because of the convoluted scheduling.

Management is bad. They’ll make fun of you to your face or behind your back. The managers are all on their phones constantly, or have headphones on listening to music. Never had a work environment where I was allowed to do that. It almost doesn’t feel like work with how lax everything is. 

To touch up on the training aspect, you really get none. They throw you in and expect you to kind of figure it out. That’s all cool and fine, can’t be too hard right? And it’s really not. But God forbid you disrupt the Mitski playing in their AirPods to ask where an item is. Why are you bothering them? Shouldn’t you know by now the entire map of the store? Why are you calling on the walkie for a pointless stock check? They encourage you to ask questions, but honestly, they would rather you not. Don’t interrupt their laborious task of organizing t-shirts…or the moments when they stare at everyone while chit-chatting with another manager in the back of the store. 

Also, don’t expect to be register trained if they don’t like you. Overall, I wouldn’t recommend this place. Most people I worked with who have been at Urban for a little bit of time have all said the same thing- “I'm just here for the discount!” To me, I don’t even think it’s worth it anymore.

I never got any kind of official training on applications, procedures, schedules, company culture, expectations, etc. I was expected to learn everything either on my own (impossible), from another assistant buyer who was equally overworked as myself, or by my reluctant boss who sighed and sucked her teeth if I asked for clarification or to be shown something again. Sometimes intentionally leaving me to sink or swim and complain about my "underperformance" to her boss.
Not having any guidance and yet being expected to perform what was clearly a two-person workload with perfection while maintaining their cultural expectation was impossible. The atmosphere was a harbinger of the attitudes and behaviors of the current customer generation: no point of reference, no interest in developing relationships, no loyalty to the absent or benefit of the doubt to a newcomer, etc. I was asked once to pose impromptu with others from the dept. in a group photo for a company newsletter. When the newsletter was released, I had been cut out of the picture for no apparent reason except that the young woman taking it didn't want me in the "club". I had only been there a few weeks.
My first day at work began with me at a messy desk in the corner for an hour before I was shuffled off to a meeting with the entire department and CEO where I was a deer in headlights. Then back to my desk to run nebulous reports before my boss was in meetings without me later in the afternoon.
The work itself was otherwise an excellent fit for my abilities and still inspires me to think of the projects I was exposed to, if only there had been some modicum of professional structure in place for training and development. At the time perks included a fair merchandise discount, an expense account for incidentals while traveling outside of the office, travel to vendors, and no dress code.
As typical of major corporations, a decent health insurance plan was available after a few months which I used to obtain mental health therapy and a prescription for antidepressants and tranquilizers.

I was there from the beginning of the new DC being built in Gap PA.  In the early days of the warehouse they appointed people in management positions because of their seniority instead of hiring the person most eligible for the job and kept them in their positions even when it wasn't working out making for a very poor and frustrating work environment.  Don't misunderstand my meaning either, I had no intention of being in any of the management/leadership positions but myself and other coworkers had to clean up many messes made because of their not being right for the job.  They also were not transparent about the amount of mandatory overtime resulting in overtime being called whenever they wanted even if it was the day of, resulting in 6-7 days a week 10 hrs a day being the norm instead of "occasionally" and very little wiggle room way allowed if you had prior engagements.  To put this in perspective I was hired for the shift of 8am-3:30pm Mon-Fri, but they owned me from 8-5:30pm Mon-Sun making it hard to maintain your private life with just enough time to make dinner, workout and sleep, you either worked the mandatory overtime or it was the door for you.  It would be one thing if they warned people before hiring but they don't and claimed there would be voluntary overtime and very little mandatory.  The only time we had voluntary OT was in the first 3 months of the warehouse opening, after that it became mandatory for months on end with a couple normal weeks here and there to keep everyone from losing it and remained that way until the day I left 3 years later.  This review is specially for the Gap Fulfillment center on 766 Brackbill Rd Gap, PA.  My little amount of time at the 755 brackbill rd retail DC was pleasant and I can not speak for the actual retail stores, home office or other DC's on the west coast, this review is specific to their newer Gap Internet Distribution Center after 3 years they could not fix the growing pains of a new warehouse.  They only cared about the bottom line and treated employees unethically.

If you are a suck up and align yourself with management, you should be fine. If you care about company policies, a safe working environment, Covid 19 protocols, being respected, being recognized, being appreciated, and advancing based on your hard work...forget it. It isn't WHAT you know, it is all about WHO you know and suck up to. Good old boy network alive and well here.

This place doesn't enforce any of its own policies, and there are no repercussions for breaking any of them. If they want to get rid of you then they'll conveniently site policy/procedure as a reason to bounce you.

If you want to work somewhere you can smoke pot in the parking lot during breaks/lunches and NEVER get drug tested, this is your place. Want to come and go as you wish, leave early, take long or unauthorized breaks? This is your place. 

Don't like wearing a face covering? Don't worry they don't enforce it. Social distancing? What is that? What's wrong with 200-400 people standing single file in a long line at the end of the day waiting to use 5 timeclocks? 

Have you worked here before and been fired for theft or any other reason? Don't worry you can just come back to work through a temp agency as they have NO IDEA who is in their building. 

They cover up racial comments, harassment, serious safety hazards, and would rather not hear about these types of "hot potato" incidents at all. But be careful if you report these things, they may just decide to get rid of you.

Do evacuation drills annoy you? Don't worry this place doesn't have them. You can just ignore any alarms that go off, in fact your supervisor will probably direct you to ignore it. 

Facility management lies and cover for each other. Their arrogance won't allow them to see the issues in their facility. The same arrogance won't allow them to listen to hourly employees or anyone that doesn't work in the front office.

If you need to pay bills, it's a paycheck while you're looking for a better place to work.

I have learned a TON from this company, within a few months I was given an opportunity for a promoted leadership role and was taught both the business and artistic aspects of running my own department. I was VERY supported by my prior store manager and department manager, who invested a lot of time pouring into me and teaching me their own knowledge. There is an incredible sense of community in my store particularly, and I've made many wholesome friendships with people whose relationships go far beyond a mere coworker. The management encouraged planning bonding events both in store and outside, and give a lot of love to aiding in the expression of and encouragement towards their employee's artistic endeavors. The hardest parts of my job was very often receiving conflicting instructions from different managers on a daily basis (i.e. how one manager would expect something to be done or performed, and then having another reprimand you for doing so and saying it should be carried out in the exact opposite manner), which could definitely be frustrating, but does understandably come with the territory of a company which supports and encourages individual leadership styles and innovation of ideas (which I personally really respect and find necessary to all industries, and I value the importance of treasuring humanity's individual contributions striving from their unique perspectives). I think URBN has managed to pull this off overall pretty successfully from a professional business platform, in taking advantage of their employee's unique contributions to be able to best apply to their own local store's community and its needs. I have genuinely REALLY enjoyed my time working here.

Working at Urban Outfitters is good for a high school student or someone who is not relying on this job for mandatory bills. The schedules are extremely inconsistent vaguely speaking, and even when asked what your availability is, there is typically no adjustments made for it. I've worked at two separate locations and each one consisted of cliques and favoritism. When Managers and Sales Associates are partying consistently together outside of job,as well as siblings working together at the same location it creates unnecessary relations that are brought into the workplace resulting in drama. The drama always ended up creating an unprofessional environment, making it really uncomfortable to work with the other associates. On the plus side Urban outfitters allows you to create your own dress code everyday as long as you aren't overly exposing areas of body in an unprofessional manner. You will receive a 40% discount on all Urban outfitters Branded clothing and shoes, 25% discount on House-ware, electronics and beauty. You will also be given three 60% discounts every month that do not add up over multiple months at a time. Overall, the Job Interviews are very relaxed, leaning towards getting to know a little bit about who you are, what you're into and what you're capable of providing for the company in order to obtain the position. A typical day of work at Urban consists of clocking in, grabbing a walkie-talkie, asking what section of the store you will be in for the current hour. When you get your response you will go to that station and begin organizing the clothes, making sure that they are hung or folded properly and placed back in assigned areas. While proceeding to organize you will greet customers, occasionally asking if they need any help kindly. You will switch stations with coworkers every hour or every other hour and will be given two 10 minute breaks as well as a lunch break if working 6.5 hours+. Then you will clock out at the end of your shift

As a full time employee, a typical work day would be a 7am-4pm shift during the weekdays, and different shifts on the weekends. During the morning I will perform tasks such as cleaning, receiving shipment, and merchandising before the store opens at 10am, at which time focus is shifted towards the customers.

During my time at Urban Outfitters, I have brought my textbook knowledge of fashion, merchandising, retail and business to life with plenty of real life experience, and now feel comfortable moving on to bigger things. 

The management at the store is constantly changing, whether it is because they have transferred stores, been promoted, or left the company entirely. At this particular location, the micromanagement style of leadership is excessive, although I've heard of better circumstances in other locations. A lot of competition is created between department managers, which tends to create tension between management staff. 

My non-manager co-workers are mostly 18-20 year old college students who enjoy the discount and are looking for a little extra spending money. 

The hardest part of my job is that it is constantly changing. As a senior team lead, I am the only employee in the store bridging the gap between management and associates. I will rarely know what my tasks will be from a day to day basis, as I am typically used as the person to pick up extra slack managers do not have time for, in which case it is my duty to take over.

The few and far between moments where I get to work on my own merchandising in the store independently are the times when I most enjoy my job. The hands on and visual side of the job is what has been keeping my interest in the job for this long. Unfortunately, this does not happen as much as I would have hoped for when I accepted the promotion.

The pros about working at UO are that its not an uptight environment. The company is about creating a positive vibe within the store that fosters creativity. There isn't really a dress code. Just express who you are. The employee discount is pretty fair. The company is also currently in a transition of the positive.The quality is getting better, they are using real leather, but with that the price is also increasing. I feel that the shift will take a while however I have already seen great advances from the company in this ambition. I feel that this breeds a positive outlook that the company will continue to get more streamlined however when it comes to operations they are decently organized but for the established company that they are they still have some obvious things that need to be addressed. Overall, if you work hard and communicate where you want to go they are very good at promoting from within! You will have to work your way up the ladder however. The benefits are only available to Management like most retail, (401K, Great health, dental and vision, life insurance, even perks like discounts at apple and other retailers for being an urban employee)
Cons

Company needs to streamline operations at store level to allow for more efficiency. You are expected to oversee too many operations and directives as a manager. (Merchandising, business, training, hiring, logistics, everything.)
Advice to Management

The structure of the positions needs to be more clearly defined. for example have a visual team that only does visuals, and let the department managers just focus on business. The store is too large and dynamic to hold the entire team responsible for everything. There needs to be more division and this will lead to less communication problems and a more productive work environment.

Top Job Titles	Average Salary
Sales associate 11 salaries reported	$14.53 per hour
Outfitter 15 salaries reported	$17.80 per hour
Retail assistant manager 8 salaries reported	$16.78 per hour
Server 42 salaries reported	$21.79 per hour
Warehouse associate 10 salaries reported	$17.72 per hour

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