assistant property manager

assistant manager

property manager

store manager

storage manager

Urban Self Storage

Job is easy. However, if you've never worked storage before you'll have a tough time for your first 60-90 days. There is no real training. I was unfortunately in the area where getting ahold of team lead was extremely difficult. Would rarely get a response or call back for assistance. There is supposed to be monthly visits to each store to take care of multiple needs, it was never consistent. You are 90% on your own to figure things out. They only have 1 point of contact for each department (HR, Tech, Marketing etc), if those people are out of office or too busy to answer you will not get assistance. Would get bids within a day or two for projects, but no approvals for weeks to months. They would soon forget even with multiple email follow ups and email you asking if they were made aware of this. That's happened at least 4 times during my employment. If you request vacation, even months in advance, you have to find your own coverage. You will be working alone in the store all but 4 hours of your work week which made saftey a concern. They have no emergency button to press if you're in a dangerous situation. They won't add extra security measures for employees until something bad enough happens. They are more concerned with adding more stores instead of improving issues within the company.  They don't do write ups, and do exercise their right to fire at will with no explanation. Saw it happen a few times. Seen people who should've been fired still there and people who didn't do nearly half of what the others did get fired with no warning. No retirement plan but they do offer life insurance. 

If you can tolerate that the role itself is a pretty easy desk job. They are accepting with individuality, bodily autonomy, and personal life needs. If some emergency happens or some bad accident resulting in you being late they are understanding and your job isn't immediately at risk. Do keep in mind because you work alone that only goes so far. Wouldn't recommend to a single parent with little to no help. The schedule is pretty set in stone and rarely moves around. They've done really good things for other employees who got in accidents or families who suddenly lost a loved one who was an employee. 

Training to work at Urban Self Storage can be hard- but don't let that deter you! Training can only be completed to a certain extent, because each and every customer brings different needs and unique experiences into their transactions each day. With that being said, they make it possible to do as much training as they possibly can within the system so that you are as prepared as you possibly can be. But what happens when you face a situation that you aren't sure how to handle? 

You can contact someone from the company at almost any time and receive help. I've reached out to managers at other stores, I've had other employees reach out to me for advice. Team Leaders make themselves available to their employees at all hours of the day. They make it abundantly clear that you can always approach them with a question or a problem, and will do whatever it takes to help you. The job itself can be challenging, as many customers are in the process moving and that can lead to some stressful situations for them (and you!). However, the company itself makes it worth it as they show time and time again that the employees and the customers will always be on the top of their priority list. 

I actually enjoy going to work every day, and I haven't been able to say that about all of my jobs. Patrick, the CEO, makes sure that we always have the tools that we need to succeed  as managers of our facilities. He has the best upper management team in the Industry. Cherie constantly makes sure that we are improving our technology and tools, and also makes sure that we are continuously training and innovated with the best resources in the industry. Mike and Lance make sure that Urban is a finely tuned machine and running efficiently. That is the recipe for a successful company. 

The job itself is easy and doesn't require too much experience. The problem with this company is the corporate building. The structure of everything is kind of a mess. Each location seems to have its own policies as opposed to having one standardized instruction manual that is actually followed. Its very challenging to know what it is the company expects from you when you get different information from each supervisor. It was very frustrating to be employed with this company and they can definitely improve in the HR department. This company might also find it beneficial to restructure their hiring/training process due to poor upkeep at many facilities. 401K is not offered with this company and they also expect you to find your own coverage if you are sick/ have a family emergency or you risk disciplinary action.

Work-life balance
Work-life balance at Urban Self Storage great. Upper management understands and is sympathetic to the needs of their staff. I would recommend.

Pay & benefits
My pay and benefits at Urban Self Storage are fair and the bonuses are some of the best in the industry.

Job security and advancement
In terms of job security at Urban Self Storage, I think they stand by their employees through thick and thin. It’s a small company still so the opportunity to advance is there if you apply yourself.

Management
In general, managers at Urban Self Storage are fair and listen to feedback on ways to improve operations.

Culture
Collaboration with my colleagues at Urban Self Storage is empowering and fulfilling. They have an open policy always and will listen and provide feedback.

Overall
My experience working at Urban Self Storage was incredible. Hands down the best place I have ever worked.

Urban provides horribly inadequate on the job training and corporate support. They will train you for about 5 to 7 days and then leave you unattended to run an entire storage rental facility that also provides moving truck rental services. Their employee turnover is concerning and they terminate without cause. If I was given proper training and support I'd still be employed. If you're at all skittish about rodents there is an ongoing (well documented) rodent infestation inside the storage units at their Philomath location that you'll be tasked to maintain and make ready to rent. Even with a pest elimination vendor servicing the property, tenants are opening their rental lockers to discover this disgusting and ongoing nuisance. Job seekers and new employees beware. 

Typical work day is what is to be expected as a PM. Rent  units, call late people, clean property, clean units, run errands, filter phone calls. Some down time during the day which is nice for a mental reset when needed.

Working for them would have been even better if they had a better work/life balance and did not have supervisors that made you feel guilty when calling out sick. Found myself still needing to come in to work sick if I couldn't get coverage.

Their pay rate seemed relatively comparable to industry but their bonus structure is awesome.

As with any job there can be personality tensions and sometimes it was overbearing but it was relatively ok.

A day at Urban self storage can be different each day , wether that’s the customers you’re dealing with or the situations you find yourself in on a day to day basis, It definitely keeps you on your toes! 

I have learned to become a leader and more vocal with Urban . They have given me the necessary tools to strive and be a better employee day in and out. They believe in me which makes me want to work harder! 


My favorite part of Urban is the friendships I’ve made along the way. Urban hires like-minded individuals with the goal to continuously grow and develop into better employees. I truly believe with the people in this company there is no limit to what they can achieve. 


 Working in storage can have it challenges at times and with the Team Leaders and Head Office to have your back definitely makes a difference. The Urban Family is a great team to be a part of. I've been with them for over 11 years now.  There is a nice balance of inside office work and outside work to help break up the day. They give you all the tools needed to help you succeed. From initial training hours, to Zoom meetings, help is always just a phone call away if needed and there is always someone to reach out to. This company goes a long way to stand behind their great employees and amazing customer service.   

Great company that is expanding and growing everyday. I have the stability and can count on the upper management. I think the benefits and the bonuses make a huge difference in my financial situation and all for doing the basics of the job. 

Top Job Titles	Average Salary
Assistant property manager 3 salaries reported	$20.00 per hour
Assistant manager 47 salaries reported	$19.68 per hour
Property manager 23 salaries reported	$19.95 per hour
Store manager 24 salaries reported	$21.01 per hour
Storage manager 1 salary reported	$21.00 per hour

Working at Urban Self Storage: Company Overview and Reviews

Urban Self Storage

Urban Self Storage Ratings

Popular jobs at Urban Self Storage

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected