call center representative

customer service representative

medical biller

healthcare customer service representative

collection representative

Uscb-America

I would never recommend this company to anyone. The co-workers were usually great people, however management in this particular office were VERY unprofessional. They had their favorites and if you were not one of them, you'd never make it. I've personally witnessed management decide they no longer would want a certain employee/ employees there and they will waste precious company time by actually digging and monitoring to find things on people to eventually get them fired. They would openly discuss their employees and complain about them to one another. Yes, we have ears...we can hear you..by the way. Employee owned does not matter here...you will be gone before you get to see any money from that...and they know this. The best thing the CEO's could ever do for this location is to clean house of ALL the current management/supervisor team...for this location to ever have a chance to truly succeed. Are you failing here at this location? Of course you are. Doesn't take a genius to see the large turn over. People come and go their 1st week for a reason.  Unfortunately, I believe the CEO's were either too busy creating new positions for themselves, that they can not see the forest for the trees or just don't care.  Sad really. This management team only search out the negative on a day to day basis and make excuses why raises are not handed out. Everything is set up for the employees to fail...EVERYTHING.  How did they ever get into the positions they are in I will never know. Not one of them is qualified to lead a team of employees. I can't not give props to any of the management team here. They are all terrible and everybody at this location are only there until something better comes along if they even last that long. There were only a few "seasoned" employees there ..they make sure of that.  The work is not hard but very tedious and you are mircro-managed BEYOND belief! Every word out of your mouth to every minute was to be accounted for or else. You can not even clock in a minute late without being reprimanded. Regardless of the reason.  You are put in a box, really,  and never allowed to stray. Even the way you collect is scripted? Pay was low, Medical was high, morale was the worst and NO room for advancement.  If you are thinking of applying here, keep on searching. Not a place you want to be. Hopefully the CEO's will get a clue before this location becomes a complete bust. Not a disgruntle ex-employee, just an honest one.

If you do not have call center experience I highly do not recommend this job to anyone that is actively looking for a job. the job will drain you mentally and physically.management is very unprofessional and untrained. They play favorites. If you are not one of their favorites they will give the cold shoulder.when you ask for help they will ignore you and tell you figure out on your own. If you keep asking for help they will get mad and will make a post about you in the group chat instead of responding to your questions . There is a no cell phone policy for the employees but the supervisors can use their phone for personal use.Every week they want you to come in a whole hour early to sit in a team meeting or a “1 on 1” just to tell you how you are not meeting the company requirements. Your call can not go over 5 mins and that means call notes included but you can’t rush the callers off the phone. You can only go to the restroom twice before they call you out about your away time.your 30min lunch is not 30 mins they expect you to be back at your desk and clocked before the end of the 30mins. Parking is horrid  because it’s 6 others company sharing one parking lot. At the beginning of the shift you can not clock in until a minute before your start of shift because they will write you up. you can’t prolong a call at end of shift because they don’t want to pay you over time .they will monitor your call time and tell your call is taking to long.if you disposition the call wrong that a write up .they make changes to the work material and your not update about it. the office environment is very toxic one supervisor walk around with a nasty attitude like she owns the company another supervisor is very stand-offish she does not like to engage and gives off bad energy and the other supervisor is sometimey one minute she is cool wants help and be hands on and the next she is stand-offish nonchalant attitude.they will smile  in your face and talk about you the moment your back is turned. While in training they make you feel like they are very supportive and they care about you and your wellbeing as employee but that is very misleading. when you take your first call no one is there to walk you through it. New hires don’t even last for the first month.Turnover is dangerously high 

The office has moved since I worked there, so I don't know if the layout is the same. While I was working there they had half wall cubicles with 6 desks each, except person in a management position had a cubicle of their own. So there is absolutely 0 privacy.  The office thermostat seemed temperamental,  some days the office was so freezing, others I was nearly sweating at my desk. Employees keep to themselves,  even during lunch. No slacking off, be prepared to look up claims online while also looking up claims on the phone and the only break you get is for lunch.
I had two 15 minute breaks while I worked there. 8-5 with a one hour lunch.
No overtime. When they hire you he tells you they have to put overtime in your contract, but don't use it.
Always log in to ADP at 8 and out at 5, even if you arrive early and stay late.
If you file overtime they give you a warning. The warning is don't let it happen again.
$300 a month for parking, except management had assigned parking.
Break room had typical vending machines. Bring your own soap, bathroom soap dispenser runs out by Tuesday and is not refilled until Friday.
Womems room did not have emergency feminine hygiene vending machine.
Some employees hired at the same time, for the same position with less relevant experience get paid more.

I have been with USCB America for over 6 years now doing medical collections in Santa Rosa. I enjoy what I do and feel I have security until I retire. I LOVE the people I work with. Having 4 locations there is always someone to go to for assistance and they are always willing to assist even if they don't work in your department. You can clearly see within weeks of being here they are family oriented and put their employees first. From low cost health care to fun contests and donation drives they make it fun to be here. If you are looking for a career, this is the perfect place as there is room for growth and management works with you to improve your overall professional skills.

Being on the phones you have to hear people being mean or rude almost on a daily basis BUT I have learned patience being here and the best thing is when someone apologizes for being rude because you kept your cool and assisted them to the end.  #PeopleSkills.

It can be dramatic but there are so many departments, some are dramatic and some are not. Depends on the manager of that department.

Medical/dental benefits are expensive and especially with dependents. Almost 30% of the income earned. It is a collections company so budget is tight and even office supplies are scarce. The building is dirty and old. Cubicles are small. They have a cleaning crew go once a week and employees are responsible for "deep cleaning" the breakroom weekly, volunteers are chosen even if you don't use the break room. The company also puts lots of pressure on employee's production numbers. Expectations are unrealistic with the lack of resources and no help from mgmt, you get reprimanded if you ask your peers a simple question. Also, there is no initial training so its a "learn as you go" environment. Mangers/ supervisors are very authoritarian and lacking people skills not approachable whatsoever. There is also serious wage gaps. Everyone's pay rate is different even though we all do the same job. Everyone working here is currently looking for other jobs. Don't work here. I've seen people quit after the first day.

A typical day at work for me is always a learning experience. My day includes a lot of insurance verification's, insurance claims being submitted or re-submitted. Out-going and in-coming calls from insurance companies, and really just a productive but interesting day at work. While working with USCB, I learned varies of things from personal to professional. The team leads, co-workers and management play a big role in all that I accomplished, they made sure I was equipped with the knowledge of billing patient's secondary insurance, verifying insurance plans, and correcting claims as well as re-submitting them, even learned how to deal with sending patient letters regarding their insurance coverage. To me there was no hard part about the job because I adjusted to what ever was given to me, maybe with a little assistance but I learned fast and was precise with anything I worked on. The most enjoyable part of the job was to come in and work on patient letters, I loved feeling like I was using my knowledge for a good purpose.

USCB is by far the best employer I have worked for. Management was always open to feedback regarding process improvements, gave many opportunities for personal and professional growth. Every day was greeted with a smile, and positive outlook. I was able to learn administrative functions, reporting, insurance follow up, refund processing, customer service and patient financial services. The motto for the company is "work smarter, not harder". The relationships I formed within my team at USCB are irreplaceable, including with some of the management staff, I was held to high standards and thrown in many directions but they always had my back and showed their appreciation throughout my employment. I am eternally grateful for the many opportunities USCB gave me. Any one would be lucky to work in the Sacramento branch.

Follow up with various insurance companies in a professional and consistent manner. Working various self pay accounts that insurance coverage has been identified. Reviewing claims for errors, reviewing Patient accounts for eligibility and benefits. Reconciliation of patient accounts. Verification of contractual write-offs. Data entry;  Update demographics on patient accounts; billing any and all insurance companies including but not limited to Medi-Cal, PHP, PPO, POS, HMO, and Workers comp. Responding to patients, Clinics, Attorneys, collection agencies and other outside entities verbally and in writing to resolve a billing inquiry a billing inquiry.
I have learned so much including billing Medi-Cal. My co-workers make my day everyday. Hardest: not correct training for Goverment billing. 

So I've been at RevSolve for some time now, and this is by far my favorite work place to be at, I've had a lot of customer service based jobs where they over work you and demand so much from you and seriously underpay you but here I feel the complete and total opposite. Here I get paid really well like, like stupid good, it gave me the ability to move out on my own comfortably and the managers are actually really nice and they aren't just another face that smiles and walks away. They actually train you for your job and only ask you to do your job they don't ask you to do the job of someone else or anything. This is definitely a great place. They actually care about you and their really personable

This Company has horrible training you have your own campaign but they expect you to work others that have all different policies. The training was read the material then we will answer your questions. Then they just throw you on the phones, No role playing no tools to help you succeed, Then if you make a mistake even during the probation period they will still give you a final because all they care about is the money and getting to goal. The Bonus structure sucks as well. The interest amount goes towards your fees which you have to make 12,000 in fees to get a bonus on top of the monthly goal amount during a pandemic and they expect you to have the consumer pay the balance in full because a payment plan is not good enough because they just care about making goal instead of helping the employee. The pay is not worth it to be treated unfairly by staff or the consumer 

Top Job Titles	Average Salary
Call center representative 1 salary reported	$19.50 per hour
Customer service representative 1 salary reported	$21.00 per hour
Medical biller 3 salaries reported	$21.00 per hour
Healthcare customer service representative 3 salaries reported	$20.50 per hour
Collection representative 2 salaries reported	$16.13 per hour

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