operations coordinator

warehouse associate

delivery driver

operations manager

dispatcher

Uspack-Logistics

As an independent contractor from day one, you know you don't get health insurance and such. That is normal for a 1099 contractor. The problem lays with the way the company contracting you is always hiring more drivers while taking the jobs away from drivers that work hard and want to do it. Your promise up to 860 a week when you take the position, but in reality they don't want you to make that. Brokerage fees, and IT fees takes a toll on you especially when they do absolutely nothing. When dispatch charges you a $5 fee if you have to call them in order to get them to drop your run onto your manifest, and the company does not tell you about this. Also this company expects their independent contractors to where their company shirts. I would understand if I was a W2 employee but not under my own business name. We are expected to give a notice if we won't or can't take a run, but if you do so, you can bet they will not be happy with you. Again and I know repetitive but again a Independent contractor is not a W2 employee and if they choose not to take a run then there should not be an argument over it. 

Been driving at the Camp Hill PA location for 13 years. It has improved since USPack bought the company. Better pay, better environment, better supervisor. 

Too many people complain because they don't understand the courier business. It is your own business. You use your own vehicle so you have to calculate fuel, maintenance, vehicle insurance, and repairs into your cost. If you own a vehicle that gets good mileage the more money you will make. The more hours you are available, the more money you will make. If you can't handle the expenses or the long hours, find something else to do.  Harrisburg has great leadership and dispatchers that do what they can to accommodate their drivers for the amount of work you want and the time off you might need.  They do make mistakes as they are only human, but they do their best. 

From the sound of other reviews, some of the other locations may need better leadership but I can't speak for them.

What is the best part of working at the company?
It was great tell they started having to many managers and then they had me doing manager work and I was just a independent driver and the they for a new manager she was nasty to me I had to tell her how much we made because they didn’t know it’s not a bad place to work if they would get some people out of there lactation and corporate care  for the drivers that help make them money 

What is the most stressful part about working at the company?
They have poor management  they need corporate to fix the management problem 

What is the work environment and culture like at the company?
They  don’t care as long as you get the job done and if you can’t they take it out of your pocket so I wouldn’t work there again even when they ask me too

What is a typical day like for you at the company?
I worked real late sometimes not getting home tell almost 11 at night and started at 9 in the morning they need to set how much they can send so there drives her home at a decent hour

Us pack is constantly losing contracts and when they do get one, they change your contract to suit the company they contracted. Without saying a word to you. They love to not pay you on time and expect you to do some work for free. And if you don't do free work, they release you. If you are a smart human, they reuse to keep you. They want a person who will just stand there and nod their heads whenever they tell you to jump. I fought for 2 months to be paid. Told them I wouldn't work for free and got canned for not performing a job I wasn't getting paid for.  You are a driver but they expect you to be a secretary, a sort and pick employee as well as a driver. And only want to pay you for the miles you drive. If you don't bow down to that demand...out you go. Don't work here. Local management won't even fight for their own drivers. Advanced auto dictates what you do and when you do it. I.s. pack just nods and says sure, our drivers will work like an hourly employee or we will fire them.

You will be treated as an employee with no time for breaks for the better part of the route,unless you make your lunch break. Which will put you behind and at which point they will start calling you to make sure you go running to the location to scan.
Opportunities for you will be determined by your so call "supervisor" (hope he likes you)
There's no clear understanding of the structure of the company or how these routes are determined.
If you are running behind on a Sunday morning your route supervisor (if that's their title) will call family members to inform them that you are running behind. 
You will have to pay them fees for Marketing, IT, Brokerage, Account handling, and i'm sure there was more. ( It would equal the amount of your first route of the day)
You must use your own gas
If you have a smaller vehicle you are out of luck, they want you to upgrade to a minivan out of pocket (saw a dying lady pay for a new one just to 'maintain' her contract)
after a car, gas, time, and your health,Taxes at the end of the year will eat you.

I started working here a few months ago and I love it thus far. As with any job it comes with it’s pros and cons. Having an audio processing disorder and adhd, I find it difficult to stay on task and/or keep my pace with others. This job -tho monotonous, is very simple, (depending on the route, apparently I got lucky.) and the store employees are very pleasant. Biggest con being the wear and tear on your personal vehicle , and low mileage reimbursement amounts. Great as a side gig or something low-impact/slow paced to keep busy during retirement. Also note that this is an independent contractor position so be ready to apply for an EIN#, take out your own taxes + any other brokerage, marketing, IT fees, and occ insurance. Overall it’s simple consistent work that even someone as distracted as myself can handle. Pay is decent but varies based on routes given so I can’t speak on expected salary . However if you’re about the road life and don’t mind going out of the way for a nice hefty STEM pay along with your originally scheduled route pay, this could be the gig to go for. 

As with many 1099 positions, yes, you are technically your own boss. That being said, making your own schedule is simply not an option with this company. Do the run or we stop calling you/fire you. 
    USPack continues to function in part by cycling through drivers. As an independent contractor you are liquidating the value of your personal vehicle into a paycheck. Pay per mile varies on the contract they have, but all per mile pay is well below national average.              

     Compensation above standard pay is determined on a case by case basis and is frequently “forgotten” to be applied to your paycheck, making it your responsibility to get your operations manager to do what they have promised. Infrastructure issues with app software and other aspects like dispatch leave you open to take the fall for report numbers that threaten contract renewal. No effort is currently being made to address those infrastructure issues. It becomes the drivers fault and USPack seems ok with that.
     With rising fuel costs and poor management, I wouldn’t recommend anyone drive for this company.


Choosing to become part of the USPack team has been one of the smartest decisions I've made in my career! The management team is phenomenal, and actively demonstrate they place high value on team members regardless of seniority. They listen to feedback and are proactive in making changes to establish a better working environment for all employees, regardless of station. Unlike other companies that fill you with dread to go in to work, I have never experienced such joy to be heading in to start my days. Love this company and my team members!! 

What ever you do for the company, it doesn't matter how loyal you are you can and will be replaced no matter what. And with no warning! 
Example: I was working one night coming back from a route and got into a very serious accident and had to be air lifted to hospital.  (Nearly died) 
After all was said and done... one of the co-workers that's been pining for my route thought this is the perfect time to be a snake and take my route. The A.M. (area mgr) thought it was ok to do so. 
So my route was gone even before I got out of my 1 day in hospital!!! 
Being I had a facial fracture, compacted spine, and almost died... they also gave the 2nd best route away from me as well. Zero loyalty for someone that was highly loyal to them. 

So.... I highly don't recommend this job for anyone unless you want to be cheated, and be highly treated as just a number. With no loyalty and allowing previous co workers to snake behind your back and take your job without a say in the action. 

What is the best part of working at the company?
Flexibility, freedom, independence
Hours, ability to make as much money as you want.

What is the most stressful part about working at the company?
Rules change without warning
High Gas & milage, no financial compensation with vehicle or for company use of my vehicle 

What is the work environment and culture like at the company?
Every man for himself 
Loneliness, depression are the after effects, of driving alone, miles on dark deserted roads to remote locations.

What is a typical day like for you at the company?
48 min. Drive to pharmacy warehouse to pick up medicine. Log in, Scan all containers, load vehicle in order of address, plot GPS for best travel experience. Call and deliver to Nurse/medtec or lockboxes. Scan containers at location. Complete all deliveries .At completion approve jobs and pay. Log out. Return home. 6-8 hrs. Depending on route.

Top Job Titles	Average Salary
Operations coordinator 67 salaries reported	$20.43 per hour
Warehouse associate 3 salaries reported	$18.17 per hour
Delivery driver 1 salary reported	$23.06 per hour
Operations manager 24 salaries reported	$63,094 per year
Dispatcher 5 salaries reported	$17.65 per hour

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