ophthalmic technician

billing specialist

patient representative

optical manager

optometrist

Utah Eye Centers

What is the best part of working at the company?
The best part of working at this company was the friendships and bonds I built with my coworkers. Despite the stressful environment, my coworkers made the difficult days more manageable through teamwork, support, and genuine connections. The relationships I built there are something I truly value and will take with me moving forward.


What is the most stressful part about working at the company?
This workplace was constantly understaffed, which led to employees being overworked and underpaid for the amount of work expected. Patients were consistently overbooked, creating unnecessary stress for both staff and patients and making it difficult to provide proper care and attention. Management showed very little concern for employees’ health or personal well-being, even when legitimate concerns were brought forward. Upper management was disorganized, unprofessional, and often disrespectful toward staff. Overall, the environment was stressful, chaotic, and lacked strong leadership, support, and compassion.



What is the work environment and culture like at the company?
the work environment was extremely stressful and overwhelming due to constant understaffing and patient overbooking. Employees were expected to handle unrealistic workloads with very little suppport or appreciation from management. The company culture felt negative and unprofessional, with poor communication, disorganization, and lack of empathy toward employees health and well-being. Instead of fostering teamwork and respect, upper management often created a tense atmosphere that left staff feeling undervalued, exhausted, and replaceable.

What is the best part of working at the company?
The culture is the best part. Management is extremely helpful, accommodating, kind, and truly want you to succeed. There are so many opportunities for growth and the doctors and management help you achieve it. Everyone is supportive and it doesn't matter what department you work in, someone will help you or help you find someone who can. 

What is the most stressful part about working at the company?
It is busy, but I wouldn't say stressful. The days go by fast and you truly have support to help you get through the days.

What is the work environment and culture like at the company?
The culture and work environment are great. Everyone has an opportunity to grow and learn. Management is there to support you and provide those opportunities as they arise. The doctors and management are extremely accommodating and very family oriented. They do everything they can within reason to help you out. It feels like a "work family" and I enjoy coming to work. 

What is a typical day like for you at the company?
Help patients with whatever their needs are. Checking them in at the front desk, answering questions about insurance or upcoming appointments. Assisting patients by completing the workup. This includes checking vision, refracting, obtaining scans, etc. All the pretesting stuff needed for the doctor.

I have been with Utah eyes centers for many years. As a nurse, the work life balance has been amazing. The staff is wonderful and the doctors are phenomenal. Utah eye centers is a large company but the individual offices feel like family.  There is not much opportunity for advancement as each position satisfies a specific role. The nurses provide patient care in surgery, the optometry techs do their thing and office staff has their role. If you’re looking for experience in optometry/opthamology and a great work environment UEC is a fantastic place to work. As a nurse, UEC is a great atmosphere and not very demanding physically or mentally. The hours are great and the staff is great.  I have been able to keep my license active while I took care of my babies. Now my kids are in school so I can pick up more shifts. This has been the best part-time RN job for a working mother. 

Utah eye centers has its pros and cons 
Pros: The doctors are amazing people, they care for their patients, they are efficient and care for their employees. All the doctors are super friendly and nice. The best part of this job is the doctors. 
Cons: Unfortunately there are major cons of working here. Management will overbook doctors schedules and expect the technicians to make sure everything flows well. If wait times are up there then it's the technicians fault. Management puts too much pressure and responsibility on technicians without the pay to back it up. They expect you to do everything and call it a "privilege" if you get moved up but won't give you a raise. It is EXTREMELY hard to talk to management about anything. Doesn't  matter if it is about co-workers or personal they do not help. If you are sick, they make you come in. They will over work you but won't give you overtime. If you have a certain problem they just say "we will take care of it" but absolutely nothing gets done. I truly wish management would actually make some changes. 

My experience at Utah Eye Center was shaped by poor management and a lack of respect for employees. The company consistently triple-books patients, creating back-to-back schedules with little support from management. Employees are often pushed into roles they’re undertrained for, with no real say in taking on the extra responsibility and no raise to match the increased workload. Most of my co-workers have had to take on second jobs just to make ends meet.

Despite the heavy workload and dedication of the staff, management shows no empathy for personal or health concerns, offers no real opportunities for growth, and raises are rare. If you’re considering a role here, be prepared for an environment that prioritizes profits over employee well-being and undervalues its hardworking staff.

What is the best part of working at the company?
The physicians, the patient population and the team that has quickly become my family. 

What is the most stressful part about working at the company?
While I don't consider this a stressful day, last minute retina add on's can create an urgency at work that may stress some people out, but is the nature of healthcare and helping your community like you would want your parents to be helped!

What is the work environment and culture like at the company?
Family. Truly, I would trust any person that I work with and it never fails that the doctors ask our team about our weekends and truly get to know us. You can tell that everyone works around a common goal every day. 

What is a typical day like for you at the company?
Prepping patients for surgery, recovering patients from surgery, coordinating with the clinics to ensure we schedule patients correctly and take the best care of them.

What is the best part of working at the company?
I enjoy the fast pace environment and the great customer service that is required for our patient care. The clinic from the Doctors, upper management, supervisors and co-workers strive to do their best to give great care and support to the employees and our patients.

What is the most stressful part about working at the company?
Wanting to help every patient be able to see clearly and unfortunately not all patients can get perfect vision due to particular eye diseases. 

What is the work environment and culture like at the company?
I have a lot of fun at work! I work with amazing people all around! I love getting to know the employees and patients. Management is easy to talk to and try to solve issues with feedback and ask for solutions and ideas.

What is a typical day like for you at the company?
Working with the patients to provide the best vision possible to enhance their lives.

Most of the employees are very nice.  Management is awful. This company has a very fact pace day to day. The optical (glasses and contacts) department is an absolute joke. Very poorly managed and extremely unorganized.  Orders are forgotten daily.  They get so busy with only a few employees you don't get time to finish orders.  I was hired on with some optical experience but was not familiar with their particular program.  I begged for training...I was ignored and left to figure it out on my own while the other new employee was being shadowed.  

The doctors are wonderful, they takes time with patients to provide excellent care, and are friendly to everyone in the office. Mostly not too much drama, and coworkers are nice. The office manager is the main reason for high turnover. They are very hot n cold, and sometimes targets people. People won't even go to HR, cause they're afraid they'll tell them who complained and don't want to make things worse. They are a very small part of your day, so if you have a tough skin, you'll be fine! Pay is fair, and as long as you do your job, and show up, there's opportunity for raises. Good health insurance too.

Phenomenal physicians that care deeply about patients and staff, unfortunately they don't call the shots and management often has a secret personal agenda. Really excellent place to gain experience from awesome physicians, just don't rely on management to be very supportive. Pay structure doesn't exist and depends entirely on hiring manager's mood about your experience. Decent performance raises occasionally. You won't be pushed to improve or excel, but the resources are available if you choose to utilize them. Good benefits. 

Top Job Titles	Average Salary
Ophthalmic technician 12 salaries reported	$18.00 per hour
Billing specialist 1 salary reported	$17.00 per hour
Patient representative 3 salaries reported	$16.00 per hour
Optical manager 2 salaries reported	$17.25 per hour
Optometrist 1 salary reported	$112,500 per year

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