system engineer

account executive

analyst

sales executive

project engineer

What is the best part of working at the company?
Working at VC3 offers a stable and professional environment where technicians are exposed to a wide array of public sector infrastructures and high-level security protocols. The company provides a very structured onboarding experience and the opportunity to work with government-level technology is a definite advantage for building a technical resume. I appreciated the collaborative spirit among the engineering teams and the consistent focus on maintaining professional standards for every municipal client.

What is the most stressful part about working at the company?
The daily routine is often dominated by a high-pressure ticket environment that emphasizes meeting rigid utilization metrics over the ability to perform deep root-cause engineering.

What is the work environment and culture like at the company?
The constant demand for billable hours and a demanding on-call rotation create a workplace where finding a sustainable professional balance is a significant challenge.

What is a typical day like for you at the company?
While the firm handles impressive accounts, the rapid organizational growth has led to a more corporate and metrics-driven atmosphere that can feel impersonal to those on the front lines.

As a helpdesk position that is overworked and understaffed, it can be a challenging job, but the experience is worth it. The demands of the job may be overwhelming, but the job provides an opportunity to work under pressure and hone one's skills.
The job provides a great learning opportunity because the volume of work requires that you develop effective time management skills. The workload is high, and you must learn to prioritize tasks and work efficiently to meet deadlines. Additionally, you learn how to communicate effectively with clients, which is a vital skill in any customer-facing role.
However, due to the high volume of work and limited staffing, this helpdesk position can be stressful. The work is often demanding, and it requires one to work long hours to feel they had adequate time to handle their task . The workload can become overwhelming, leading to burnout and frustration.
Overall, with the skills that are gained on this job, and lack of growth opportunities makes it a great starting place but is not a company that provide sustainable growth.  

Clear expectations set by management play a pivotal role in fostering a work environment that promotes understanding of job responsibilities and goals. This aids employees in strategically organizing and prioritizing tasks effectively to align with overarching deadlines. The establishment of such clarity not only provides a roadmap for individual and team objectives but also cultivates a sense of direction and purpose within the workplace. Through this transparent communication of expectations, employees can better navigate their roles and seek out opportunities for growth and development. Consequently, this structured approach enhances productivity and efficiency, enabling teams to work cohesively towards achieving common objectives. By fostering a culture of clear expectations and accountability, management lays the foundation for a motivated and engaged workforce, ultimately leading to the successful realization of organizational goals and objectives.

What is the best part of working at the company?
It’s a job. There is not much else

What is the most stressful part about working at the company?
It is incredibly disorganized and the teams are very disconnected from each other. Communication is constantly flawed and failing. Clients are unhappy due to VC3 coming and gutting the MSP they were previously going through, changing the dynamic between client and employees. 

What is the work environment and culture like at the company?
Couldn’t say. The teams are so scattered throughout the states and Canada that no real bonds can form. It is clear that many of the employees are sick of the same old issues coming up and never getting resolved. 

What is a typical day like for you at the company?
Spent alone struggling to find work to do. Managers are too busy trying to tackle a hundred other employees and tasks and coworkers are physically hundreds of miles away, leaving no room for casual interaction.

At work, we would answer phone calls and monitor tickets, then resolve the tickets from top priority and down. There is lots to learn there, if there is a ticket that you can not resolve, there are others who can help and guide you along. The office is an open office so that you can ask others in different roles how something is done or what it meant. There is a mini fridge that has soft drinks beer for Friday afternoon, there is a Foosball table in the basement for fun and stress relief, and there is a small gym in the basement as well to keep fit. The hardest part is when there are days that the amount of tickets coming in is too much, and the most enjoyable part of the job is the open office so that you can learn all kinds of different things related to the job or tickets.

Commute is great because you don't have to fight rush hour traffic, however you can choose to work from any of the offices located accross North America. VC3 also provided all the tools I needed to succeed as a leader in the organization. Management really cares about their employees and always strive to help with your growth. 
Culture is great, the values set are easy to live by and most employees adhere to these by heart. 
Hardest part of the job is doing it remotely and not interacting with colleagues face-to-face
There is no micromanaging, you are treated professionally and given the freedom to perform your job the best way it suits you. 

VC3 is a really good MSP, and you will be exposed to quite a lot of various tech stacks depending on your team, and get to do quite a lot of projects. 
I does suffer from your typical MSP issues, the work is endless and thus not every client is set up perfectly, and sometimes issues that should have been solved will drag on longer than needed. 
Your mileage will vary but in general this has been a very positive experience and Ive learned a ton, and feel confident enough to say at this point there is NOTHING I am unable to do. 

The only real con is the only new jobs are low level, theres no real advancement beyond the level 2/3 positions.  I would have given VC3 5 stars if there was anyway to move up and do something non management related - be that project work or networking...but alas. 

VC3 is a great company to start your career. You will gain a TON of experience. 

Team members actually share knowledge rather than hoard what they know.   We want to help each other grow.

Our focus is to serve our clients, not micromanage staff. 

We have passionate teams who are all excited to make a difference for the clients we serve. 


Working at VC3 can feel isolating and disorganized at the same time. Teams are spread across different locations, communication often breaks down, and employees are frequently left trying to solve problems without enough guidance or support. While remote work offers flexibility, the lack of coordination and constant workload pressure make it difficult to feel connected or successful.


I very much enjoy working for VC3 and it's because of the people. My team is wonderful to work with and I feel like leadership is very supportive. I feel "at home" with VC3. The workload can be challenging at times but I enjoy the unique challenges I face, and the opportunity to serve. I also think the leadership team and exec team are very down to earth. Overall, the culture and opportunity to grow are really great! 

Top Job Titles	Average Salary
System engineer 3 salaries reported	$57,000 per year
Account executive 2 salaries reported	$80,000 per year
Analyst 5 salaries reported	$5,500 per month
Sales executive 4 salaries reported	$80,000 per year
Project engineer 1 salary reported	$75,000 per year

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