teller

call center representative

processor

receptionist

VERIDIAN CREDIT UNION

Overall, I enjoyed my time at VCU and met some people I loved working with. I looked forward to making the Financial world my career and was eager to move up within the company, which I did to a small degree in a short amount of time. However, I began thoroughly disliking my work once I moved branches after I received the promotion. My most recent branch suffered from micro-management, which left unsupervised what should have been overseen, and a ridiculous amount of time focusing on things that seemed to have no significant bearing on overall operations of the branch. Several employees had no respect for authority, and took it upon themselves to make their own rules since doing so had no repercussions whatsoever. After realizing the change may not have been best suited for myself, for multiple reasons, I reached out to management to express my concerns, which were met with a somewhat apathetic attitude attempting to reassure me my adjustment would improve overtime. It didn't. I received little help and support while I was there, had no reason to trust the help I did receive, and virtually lost any hope of advancement once my job performance/record suffered due to all of these things. I left the company in an effort to control the situation and focus on future employment opportunities.

I love my job at Veridian, but my management often gets in my way. There will be days where I am consistently helping 10-20 more members than my coworkers, and when I look to my Loan advisors for help with situations I am not allowed to handle, they are often on their phone in the offices or even asleep. There have been times when I have been penalized on the no-fault attendance policy while taking paid sick leave. The members are simultaneously my favorite and least favorite part which is pretty standard for any job as you cannot account for customer/member behavior. I do find that favoritism and cliques run rampant as Veridian tends to hire internally more often than not which also is one of the benefits of working here. I find that bringing up issues in my branch causes management to be upset and even sometimes causes snide comments to be made when you inevitably make a mistake in a stress filled environment. Even resulting in immature gossip behind the back of an employee rather than addressing the issue professionally and privately. All in all Veridian is a great place to work until you notice all the dirty laundry in the corner everyone is ignoring on purpose, and when this dirty laundry is acknowledged you will become disliked by either coworkers or management. 

•	Customer Service, building strong business relationships with borrowers to increase customer loyalty & experience via telephone, email etc. 
•	Dialer calls. Inbound calls for general refinance questions & customer service. 	
•	Refinance processing, preparation, review, & submission as well as reviewing loans for possible adjustment for home owners in financial difficulty, working with multiple investors & programs such as HARP, FHA, FHA Streamline, VA, Conventional & Fannie Mae/Freddie Mac; leading the department in turn time & customer satisfaction & mortgage regulatory compliance requirements as well as quality assurance. 
•	Working with underwriters & closers to prepare files for closing/funding, setting closing date & time with best turn time & highest accuracy in an environment of constant change & development. 
•	Top producer of customer referrals to other bank & insurance services to help them save money & increase the quality of products they use. 
•	Title review, corrections & verification to ensure effectiveness & accuracy of data, with high attention to detail.
•	Cross sale of Bank & Insurance products to borrowers. 
•	Proficient in OMNI, LIS, EIMAGE, NTS, ECCS, LIV, FHA Connections, MS Word, MS Excel.

Teller and MSR jobs are good for college students (down time for homework and tuition reimbursement), but not livable if you have loans or a family to support. Pay and benefits are average. Hours aren't very flexible; part-time is expected to work 34-35 hrs a week and most holidays.

Veridian does promote from within, but there’s a lot more competition than there are available positions. On average it takes 1yr to move from part-time (teller) to full-time (MSR). Then an additional 2 years to move from MSR to loan advisor.

Veridian really pushes community and the “Veridian family” which can make for a welcoming cult-like environment. If you play into it and suck up a bit you'll have an easier time and may get promoted quicker.

Ultimately, Veridian is a decent company to work for /for a short period of time/. You can learn a lot and decide whether or not you’re interested in a financial career. Most people leave after a year or so to a company with higher pay or better benefits.

A typical day at work at the credit union involved greeting members, conducting basic cash handling transactions, building relationships with customers, and offering goods and services that would help them in the present or future. 
  Something I learned from the credit union is really great customer service. I learned how to use multiple systems that our corporation uses day to day. 
  My coworkers were very hard working and were supportive of each other. We put everything on the table and had no collusion.
  The hardest part of the job was trying to please everyone. I learned that not everyone will like you and that you cannot fix every single situation. It also seems difficult to get promoted as there is a lot of competition and not a lot of openings. 
  The most enjoyable part of my job was when I could really help the member find the best possible solution to their situation and seeing how happy they were with my service.

We would take and or make plenty of phone calls throughout each shift. On busy days we would have a lot more upset members since they had to wait awhile to speak to a representative. So each representative would have to be extra positive and try to make the member happy again! Make sure members are satisfied with all service that Veridian provides. I learned that no matter how upset a member is one can always turn them around and make them happy at the end of just one phone call. Management was extremely amazing compared to other work experiences. The door was always open for all of the supervisors. They were all help even if I wasn't on their team. All my co-workers were very helpful and fun to work with. The hardest part about the job was listening to a few members say how "bad" the company is and that they are going to switch banks. The most enjoyable part of the job was the company had an amazing work environment. There was always volunteering opportunities, team meetings, set goals and so much more!

I worked long hours, this is not the very best place for work life balance. The management did not care that we had a high call volume in the call center. Instead, they kept saying they are working on different approaches but nothing ever changed it only got worse with increased call volume. The people around me were not very happy due to the environment we were in and our immediate supervisors did not care either. I spend a lot of time meeting with different managers to work on career development and took their feedback improved but never was presented with an opportunity, even when I interviewed, participated on projects and etc... I participated on different committees, took on different projects, on top of my full time job, but this didn't matter as they still hired from outside. The positives are exceptionally good health benefits and good 401k match program.

I've learned a lot working at Veridian. A great job for a college student or someone starting out in the workforce. The benefits & PTO are great. However, it is an open secret that many managers in the company practice favoritism when promoting. You have to know/be related to someone higher up to advance in the company, and the high school-esque, cliquey nature is very off-putting once you recognize it.

Additionally, most managers are largely absent and employees are unable to build a relationship and gain proper coaching for the goals Veridian wants to achieve. In my 2 years I have had maybe 4 conversations with my manager on how to advance & grow. They're also making a lot of changes making them more like a bank than a credit union, like paying their board members.

Started as a teller and then got promoted to the call center. The call center jobs can be hybrid remote (2 days a week in office minimum) 

I was recently terminated for having too many unexcused days off. I was in a mental health crisis, but because I hadn’t been there for a year yet I couldn’t get approved for unpaid time off. (I had used all of my pto)  So I was terminated instead as I had reached the max for dependability points. Devastating as I loved the job and Veridian, and also loved having a job and getting paid of course. I do not completely blame them for terminating me it was just a difficult situation, but I feel there could have been more understanding or support from HR or management in my difficult time. 

What is the best part of working at the company?
They make you feel at home and the benefits are hard to beat in the Cedar Falls & Waterloo area. 

What is the most stressful part about working at the company?
Each department holds their own standards & the MCC seems unfairly strict, as the majority of departments do not have many of the same policies. 

What is the work environment and culture like at the company?
It is a family-type culture, they do make you feel at home; but cliques remain. 

What is a typical day like for you at the company?
Lots of calls in Queue each morning. Especially Mondays. Especially after a holiday off. Afternoons are easier before picking back up for the evening rush before closing at 7pm.

Top Job Titles	Average Salary
Teller 37 salaries reported	$17.75 per hour
Call center representative 2 salaries reported	$17.06 per hour
Pt 4 salaries reported	$16.25 per hour
Processor 1 salary reported	$17.07 per hour
Receptionist 1 salary reported	$16.15 per hour

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