employment specialist

direct support professional

direct support professional ii

specialist

van driver

VIABILITY, INC

If you can tolerate the job site physically.... and deal with the stress of 7-10 clients on any given day (never know who’s coming and who’s not) and if you can handle having to calm and redirect a handful of clients, almost regularly, they will come in loud and emotionally upset. Usually they can be redirected and able to work an entire day, but sometimes not and have to be sent home or back to the office or there are days when you end up having to re-direct the situation all over again multiple times.... amazing fun  co-worker..... friendly and amazing staff and management  on job site that makes learning the roles of how to do things and find things on site very easy. If you can tolerate the actual company and site manager(the head one) and don’t mind never knowing what’s happening day to day with clients or staff and if u can deal with the daily physical, mental and often emotional exhaustion than this job is perfect.... THE CLIENTS ARE ABSOLUTELY AMAZINGLY..... you will become attached quickly to some, which definitely makes it hard to leave the job if you absolutely hate it and eventually you will become attached to them all...... they will become the reason to go to work, but they can also at times be the  stress of not wanting to go at all ( this could easily be avoided by office management and transportation staff). Poor communication and horrible management has caused almost all staff, job coaches and drivers to leave the job almost all at the same time. Way too under staffed and don’t see it changing anytime soon or at all.... possibly can get better with improved management and better pay rates for proper staff positions/ titles..... everyone should definitely not get paid the same rate for all their positions there.... not encouraging to job seekers and doesn’t encourage staff to want to stay with the job for long.... on a positive not did I mention THE CLIENTS ARE AMAZING!!!!!! I absolutely love them all and enjoy helping and teaching them all that I have on the site. They have all really grown in their abilities to do more jobs they didn’t realize they could do or weren’t encouraged to try since I’ve been working with them.... they are really the reason to push through each day with a laugh and a smile... the clients would be what you miss most about the job.... but than again I’m not sure they are enough to stay employed at a job that doesn’t make you happy to go to everyday that lacks some type of emotion enjoyment in what you do, that u can’t seem to get no matter how much you’ve helped the clients grow in their abilities... no matter how many great days there are the job lacks something I need personally to be happy

Having been with Viability, Inc for a number of years now, I can say about it what I cannot say about other jobs I have had: I enjoy coming in to work every day. Each day brings new surprises and challenges which helps one learn things not only about the population being served but also about themselves.

This position has taught me how to make snap-judgment decisions in difficult situations and how I can best serve my clients' needs. It has taught me how to work with people of diverse backgrounds and limitations and this job allows me the creativity to think outside of the box to help clients find jobs they can be successful in.

You are in charge of your assigned caseload and you are given the freedom to explore and search for employment that would allow this person the chance to be independent and successful. Few things are more rewarding at the end of the day than helping someone with special needs achieve a simple dream - even if that's simply getting a job.

Flexibility is a huge perk to this position as well. Once you are up and running, nobody is keeping sharp tabs on you and you will go out in the community to check in with your clients who are working. To balance the field-work out, you will also spend time job searching with clients as well in the office and out in the community. This has been my favorite aspect of the position by far.

Not all is straightforward, however, and you will face challenges with clients that require you to think creatively and determine which methods to employ for the best results. These experiences help you grow in your position and expand your perspective.

This is a job that allows for flexibility, has a supportive staff and management, and will have you feeling rewarded for your work at the end of the day.

Viability Inc. is a multi-state, multi-site, non-profit organization who's main mission involves giving people opportunities to experience hope and growth with their goals.  Diversity and inclusion are the bedrock of our foundation, allowing people with various hardships to experience focused attention on their needs.  We aspire to see every program participant thrive beyond limits of society and their personal daily challenges.  Being a part of Viability requires optimism in the face of uncertainty, a willingness to keep moving forward and celebrate the small wins of those we serve.

In my time at Viability Inc., I have learned to maintain resilience as best I can.  The challenges our staff and participants face sometimes can be very difficult.  Stress will happen.  Be intentional to built balance from the start.   If you have passion in human service to see things through and persevere, join us!   It is imperative to stay organized, timely, creative, and collaborative.  Documentation is a core aspect of most jobs, so being able to write clear and concise emails and notes will be expected.  Management relations and the overall workplace culture is partly based on how present and invested you are.  Make yourself known early and often.  Your voice has power, use it well.  

What keeps me going is the hope of seeing breakthrough with those we serve, even if its a slow walk or crawl to success, it is possible.  Prepare for the unexpected in your day to day.  Remember, its not your job to carry what you can't control.  Just focus on what you can do to be a difference maker where you can each day.   


If you're looking for a place to work that genuinely cares about their employees, then look no further! This company offers a lot of flexibility, rewarding work, and a fun work culture. Viability also offers benefits such as medical/dental/vision/life insurance, a 403B retirement plan, 11 paid holidays, tuition assistance, accrued PTO & sick time, mileage & expense reimbursement, room for advancement, and yearly raises based on your performance. I will say, there is quite a bit of driving involved going from workplace to workplace or school to school, but the company offers company vans to use and mileage reimbursement if you use your personal vehicle. The Viability NY office is small, but mighty! If you choose to take on employment with Viability, I assure you that you'll have another family away from home. The members and staff are so welcoming and eager to meet new people with open arms. Servicing our lovely members and feeling rewarded gives the most satisfaction and enjoyment in this job.

I was hired as a Program Manager at their Staffing program.  The interview process was thorough and the staff couldn't have welcomed me more.  2 years later, I was given the opportunity to advance to the Communications dept.  I was trusted and was given work to do on my own.  I worked hard and in turn, I was given more opportunities.  I was always thanked for my hard work.  I woke up every morning wanting to go to work and never dreaded it.  I was then offered an opportunity to join the IT staff, which is what I wanted to do all along.  Viability is very technologically advanced and the systems are modern and work well.  I left to spend more time at my own company that I created while working there... which they gave me plenty of time to do and worked with me along the whole way.  If you work hard here, it will pay off.  If you complain and expect something for nothing, the company notices, as they should; as any company should.  If you are a hard worker, this is a company for you.  I struggled with leaving since I really fell in love with the environment and the work they do.

Please work ANYWHERE but here. The only thing more questionable than this company's ethics is their financial management. Stressful work environment with a bullying, retaliatory culture from the top down. Executives openly joke about firing the low-paid front line workers while they enjoy excessive salaries, create high paying new jobs for their friends, and give themselves lots of perks which they pay for by cutting anything they can from clients and staff. Vice Presidents are unqualified and are promoted simply on the basis of longevity, then run programs into the ground due to lack of any actual executive experience, financial sense or management ability. Unprofessionalism runs rampant and morale is about as low as it can get. Toxic culture that burns people out as fast as it can turn them over. Don't apply unless your goal is to work really hard for people who won't appreciate your efforts.

Verbal abuse was common, threats and intimidation an everyday event, with charges of Human Rights abuse against management made in Massachusetts. The saddest thing is you get to love all the clients. It tore at my heart to see management make clients cry. People with developmental disabilities need a sense of security that comes with a daily routine, sudden changes upsets the clients. I saw changes made at the whim of management that sent clients  spinning into off despair. The staff that works hands on with the clients are the best, but they get burned out by management and quit. That also upsets the clients. Management does not care, human resources does not care. You don't want to work there!

I was brought in and immediately treated like I didn't belong from the other employees. I was told I wasn't mean enough to the clients and was not strict enough. The other employees even voiced how they intentionally try to push people out that they don't like or don't want around. There was a formal complaint written and no action was taken. They don't teach you what you need to know. They expect you to have certain things done by certain deadlines but DO NOT give you the resources you need in order to do so. It's unprofessional ran and will wear a good employee out fast as the other employees will shove specific duties on the newest person. I only worked for 3 months and the benefits honestly are not worth it considering the employees and system. I would never work for them again.

What is the best part of working at the company?
Unorganized, communication is horrible, don't take Suggestions on how to make the company better, also the reason for why people keep leaving this job. No one is valued or seen as important.

What is the most stressful part about working at the company?
Bad communication throughout the whole company, as well as no training for new task they want you to do. Set up for failure


What is the work environment and culture like at the company?
Very tense, No guidence, very rude people as a whole 

What is a typical day like for you at the company?
Stressful Given work loads that can not be completed in time given do to lack or training on these task.

I enjoyed the opportunity to help others, but unfortunately, I received very little support myself. My training was inadequate and inconsistent—months later, I was held accountable for things I was taught incorrectly or not at all.

Management regularly dumped their workload onto staff while insisting there was no other option, despite better alternatives. The environment was manipulative, with gaslighting and dishonesty being common. Breaks were misused, with some supervisors spending an hour or more outside smoking while expecting staff to cover their responsibilities.

I would not recommend this workplace to anyone, especially those with disabilities or support needs, as management prioritizes money over people.

Top Job Titles	Average Salary
Employment specialist 28 salaries reported	$24.98 per hour
Direct support professional 15 salaries reported	$21.17 per hour
Direct support professional ii 12 salaries reported	$20.14 per hour
Specialist 3 salaries reported	$23.84 per hour
Van driver 2 salaries reported	$22.00 per hour

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