guest service agent

esthetician

nurse injector

spa manager

aesthetic nurse practitioner

VIO Med Spa

Working at VIO Med Spa has been a challenging experience. While the company offers the opportunity to work with great clientele and technology, the environment is incredibly toxic. Management often engages in gossip, discussing employees with other employees, creating an atmosphere of distrust and division. The company recently laid off a significant number of employees due to poor financial performance, which they ironically blamed on "workplace culture" rather than their own misguided decisions.

The owner's leadership style hinders effective management. Employees are frequently treated as if they are incompetent, despite their best efforts and contributions. He frequently offers unnecessary explanations for basic tasks and relies on hearsay rather than seeking a full understanding of situations. This management style has contributed to high turnover, as it undermines employee morale and trust.

One of the few positives is the strong bonds formed between employees, who are generally amazing people. However, this camaraderie seems to bother management, who will go out of their way to disrupt friendships. To make matters worse, one of the managers is a compulsive liar, further complicating an already strained work environment.

Overall, while the potential to connect with great coworkers exists, the toxic atmosphere, poor leadership, and the lack of an independent HR department make VIO Med Spa a difficult place to work. The lack of transparency and respect from management, combined with the constant undermining of employee efforts and unresolved issues that follow, create a challenging environment that overshadows any positives. I wouldn't recommend working here. You will become over-invested because you love your coworkers (just don't say you love them- that's unprofessional!) and be severely disappointed when leadership lets you down repeatedly. They will never take accountability for their missteps, and it will always be your fault, no matter what tangible results you've produced. 

What is the best part of working at the company?
The position was appealing because the pay was reasonable. I worked alongside several attentive and supportive coworkers who improved the daily atmosphere. The employees frequently worked well together and supported one another during busy times, which improved workload management.

What is the most stressful part about working at the company?
There was a lot of leadership turnover, which made it difficult to keep workflow, policies, and expectations consistent. Many leadership duties eventually reverted back to ownership as a result of constant management turnover, which led to continuous changes in workflow and expectations. As a result, organization and communication felt unclear or was constantly shifting. While more general operational issues were not always addressed, staff occasionally felt closely monitored while doing their everyday duties. A workplace that is more productive and encouraging would probably be produced by more stable leadership, better communication, and greater employee trust.

What is the work environment and culture like at the company?
There seemed to be a tense mood at the front desk because the workplace frequently felt like it was being constantly watched. I had read a number of Indeed reviews prior to applying and thought some of the bad comments could be overstated, but after working there, I soon saw why many employees had similar worries. Additionally, there appeared to be a lot of management turnover, which made the workplace feel unstable.

Turnover is high and morale is in the dirt. The Austin, Tx location is mismanaged at best with a complete staff turnover in less than 2 years. Promises for raises, schedule improvements, job advancements are made and then broken.  Commission goals are unreachable, pay raises are non-existent and employees are treated like pawns on a game board. If you question anything, your job is threatened. Sales metrics are everything and people are nothing. Slimy sales tactics are used without consideration for what is right. You will be expected to walk the streets and solicit as well as make harassing cold calls which only cheapens your services. You often do not have inventory/product to do your job. Adequate / appropriate training is not provided. Basically, if it costs the owners money, you aren't getting it. They are more concerned with other financial investments like their commercial painting franchise rather than putting this one as the priority. You are encouraged to keep expired products for use and sell sample products that are never intended for those purposes for profit which is unethical at best.  Staff products are either kept or sold out of selfishness. Staff, clients, and reps alike are bashed in open spaces without consideration for who's within ear shot. Management deems every one else to be the problem at all times without any  accountability for failed business decisions and leadership in general. Truly a toxic work environment. 

What is the best part of working at the company?
Honestly, the best part was the decor. The environment itself looked nice, even though the overall work experience wasn’t great.

What is the most stressful part about working at the company?
The most stressful part of working at the company was the lack of proper training and support. The training process was disorganized, and unfortunately, even the trainers seemed unsure about company procedures. When I first started, there were very few employees, so I had to travel to another location to complete my training, where many staff members were also new or inexperienced. Additionally, there was no dedicated HR department, and the managers did not have esthetics experience, which made it difficult to get proper guidance. Communication with upper management was also challenging, as feedback often wasn’t received constructively.

What is the work environment and culture like at the company?
I found the culture to be overly focused on profits, with limited attention to employee development or morale. The workplace dynamic felt competitive and, at times, uncomfortable due to a lack of genuine collaboration.

What is a typical day like for you at the company?
Each day included a full client load and expectations to meet aggressive revenue goals. Management closely monitored performance, and I often felt micromanaged rather than supported.

As a medical provider who briefly worked with VIO Med Spa, I would not recommend this organization to either patients or clinicians seeking a high-quality, medically driven environment.

The model felt heavily volume-based, with strong pressure to prioritize sales metrics over thoughtful, individualized treatment planning. Appointment times were often too short to perform comprehensive consultations, which can compromise both patient education and safety.

Training and clinical support were minimal compared to what one would expect in a medical setting performing injectable procedures. New providers may struggle without adequate mentorship or protected time to build skills responsibly.

Scheduling was unpredictable, and expectations around flexibility sometimes extended beyond reasonable work-life boundaries. Communication between corporate management and clinical staff often felt disconnected from the realities of patient care.

While many individual staff members were kind and doing their best, the overall structure did not foster the level of clinical excellence or professional autonomy that experienced providers typically seek.

Ultimately, it felt more like a retail environment than a medical practice.

A typical day involved constantly calling leads, cleaning (including scrubbing toilets), managing inventory, and trying to hit unrealistic sales goals with very little support. Micromanagement was a daily struggle, simple tasks were overexplained, and feedback wasn’t welcomed. There is no formal HR structure, and all decisions come from ownership, which made it difficult to feel heard or supported.

I did learn a lot about people skills and how to stay composed under pressure. It also pushed me to make quick decisions without much guidance. I was lucky to work with some amazing coworkers, they were the best part of the job, but many of them eventually left because of the same issues with leadership.

The culture felt unstable and reactive. Staff were moved around frequently to with little regard for employee input. Ultimately, the lack of support and professionalism from upper management made it hard to grow. Not to mention, leadership would engage in gossip of their own employees to certain staff. Senior employees would receive special treatment. 

Be expected to wear multiple different hats as the company will ask you to do things outside of your responsibility role without extra compensation. 


I absolutely love working at my current job. I started here in October as a brand-new injector, fresh out of PA school, with only a certification course and minimal experience in the field. In an industry as competitive as aesthetics—especially in South Florida—I consider myself incredibly fortunate to have been given this opportunity.

Despite my limited background, I was welcomed with open arms and received extensive hands-on training. Fast forward to today, and I feel genuinely confident in my skills. Of course, I’m still learning every day, but I no longer feel unsure or intimidated—I feel empowered.

The work-life balance here is amazing. Our team truly operates like a family—we support one another, uplift each other, and work collaboratively. That kind of positive environment is rare and deeply appreciated.

One of my favorite aspects of working here is the ethical approach we take with our patients. Procedures are never pushed or enforced. If someone isn’t a good candidate, I have full autonomy to make that decision without any pressure to proceed. That level of trust in my professional judgment means everything to me.

Overall, I feel incredibly grateful to be a part of this team, and I genuinely love what I do every single day.

I’ve worked with Vio for almost 7 months now as a Medical Aesthetician and Laser tech, I’ve been in this field for over 3 years and I am extremely happy with this company. I’ve seen how shallow this field can get, it can be very numbers driven, and sometimes in the past i’ve felt like it took meaning out of what I do, but Vio is different. It has a comfortable, safe feeling environment and they really do care for their employees wants/needs as well as the clients. Zero regrets starting with Vio. The owners and management always make me feel heard and seen. They genuinely care about my growth and well-being. This company is a Lovely place to work if you have a deep passion for what the Medical Spa field has to offer, to help our clients feel their best and bring out the happiest versions of themeselves. Such a Joy to come to a positive and uplifting environment everyday! 

What is the best part of working at the company?
The best blower was meeting great clients and helping them along their journey. 

What is the most stressful part about working at the company?
The constant pressure to sell to clients, bring in new clients, participate in social media marketing, and upsell your tickets. You were asked to perform services despite being properly trained. 

What is the work environment and culture like at the company?
It is very hostile. You’re constantly being watched and listened to on camera. Everything you say and do is scrutinized. You are made to feel like you aren’t doing enough. Leadership was very unorganized and there was a constant turnover of employees. For reason. The owners were very unprofessional and made staff feel uncomfortable and undervalued.

A typical day at VIO Med Spa as a Guest Experience Specialist involves warmly welcoming clients, managing appointments, coordinating with the medical team, and ensuring a smooth, high-end experience from check-in to check-out. I’ve learned a great deal about client service, wellness treatments, and the importance of attention to detail in a med spa setting. Management is supportive, responsive to feedback, and genuinely invested in team development. The workplace culture is positive, professional, and team-oriented, with a shared focus on helping clients look and feel their best. 

Top Job Titles	Average Salary
Guest service agent 35 salaries reported	$18.79 per hour
Esthetician 16 salaries reported	$26.83 per hour
Nurse injector 17 salaries reported	$64.39 per hour
Spa manager 15 salaries reported	$56,486 per year
Aesthetic nurse practitioner 2 salaries reported	$67.50 per hour

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