master technician

installation technician

service writer

technician

assistant manager

VIP Tires and Service

VIP tires and service is the worst company I’ve worked for. The management is terrible. The equipment is either outdated or the cheapest version on the market. The sheer amount of free courtesy checks you have to do as a flat-rate technician before you can even start the work the customer actually asked for makes every job take 30min longer than it has to. The courtesy checks rarely lead to any work being done because the labor rate is way to high, and the mark-up on parts is insane. I can’t speak for other stores but Biddeford VIP cannot seem to hire any install techs so even if you have the tools and knowledge to do actual mechanical work, you will be doing tires every day. Not just on those crazy days that the tire techs need help but EVERY day. So if you have more than $15,000 in tools you don’t get to use them because no one goes to VIP for actual work to be done, it’s all oil changes, tire work, and state inspections. The DM promises you the world but gives you jack. The inventory is always disorganized and lacking. There is no extra hardware in stock if you need to replace it on a job. The airlines are constantly leaking. The entire staff is always taking about leaving the company because of the fore-mentioned problems. I have had 4 different store managers in less than 5 years and all of them have been vastly unqualified and terrible leaders. There is constant drama between the employees. The shop is very cramped and you will be constantly moving things around if you want any room to work in a bay. That’s all I have for now but let’s see what else happens during my two week notice of resignation!

Long story short; 
Boasts "Do what you have to keep the customer happy" meanwhile lying and getting mad at techs who has morals for not upselling the tiniest things.

Employee retention is focused on getting people in, not keeping them. 

Calls themselves family-owned but they want to be corporate-style SO BAD you can see it through the cracks in their fake smiles. 

Unrealistic expectations set by justifications of their measly investments in equipment. 

Actively lie to each and every new tech that walks in the door about "Training and coaching" then throw you sink or swim style. Then get mad at you if you don't catch little things here and there meanwhile the seasoned techs that get comebacks regularly get somehow blamed on you as well...

This is the job for you if you're single, or have no work life balance or you intend to string the company along while you look for something else and not let them string you first.
You will not change this company, so adapt to "clock in and clock out" mentality or sit for the ride and get what you need from it until you get a real technician position at any reputable shop or dealership.

Where to even start. Number 1, they do not care about there employees, they say they do but your opinions or concerns they say they want to hear they don't fix. Great example of this is how much we charge our customers. Multiple time we have told upper management and the CEO our costs are way to high for the people of our low income area. They have told us multiple times they don't care. It's a scam what we charge our customers we charge 4 to 5 times what the parts cost. People multiple times have walked out and have stopped coming to our shop because of this. Number 2. Work life balance doesn't exist with this company they will over work there employees just so they can get a pay check every week. The productivity based work isn't worth the hype it is. I have seen many techs take home massive pay checks from thos productivity based work but they either have no life outside of work or do shotty work. There's to many things to that need to be fixed with this company I don't suggest anyone working here or coming to vip for work to be done unless you only want good tires or being overcharged.

It's all about people.  That's the simplest way to put it.  From an entry level tech or writer to a manager, everyone's opinion and work satisfaction is a priority.  There isn't another company out there that tries as hard as VIP to make sure of that.  When the teams get trained and everything starts coming together, there isn't even a hard part about the job.  We are in the people business and our business starts with our people being happy.  That has shown since day one of working here, and it continues to be a priority even to this day .  Management is very open and honest at all levels, and when things are going south, it isn't an attack, it is a plan and solution.  Also love all of the free to employee training and ase testing.

We work hard, because the auto repair industry and customer service is a demanding business, but working hard is easy when you are part of team who has your back. I’ve never had so much support from ownership and upper management, or as much access to free meaningful training. I find it especially meaningful to work for a company who proves they care about their employees by the way they are paid and treated. The same goes for their clients, the VIP culture is built on transparency, honesty, and integrity. Although VIP is always doing things in their community, it is very meaningful to me that all VIP stores run a Make a Wish campaign every year, and more impressively, that the owner matches all the money raised out of his own pocket. 

What is the best part of working at the company?
Nothing... All lies and complete bs from the initial interview 

What is the most stressful part about working at the company?
Lack of communication and managers not suitable for positions they hold

What is the work environment and culture like at the company?
Constant kaos... No structure or organization 

What is a typical day like for you at the company?
Complete exhaustion... Expectancy of doing free MPI for work that won't sell due to managers judging customers and not attempting to sell or just plain being to expensive with 200% or higher markups on parts and waiting sometimes 3 to 4 hours or more to find the managers never even look at you free courtesy inspection

This will be the only garage you find that does a Black Friday day twice a year, and be told not to take vacation from November to March, but those in the corporate office will take vacation all through December. Your pay will be subpar at best. The company talks about be transparent and wanting customers to see how everything happens, but that’s like looking through a clouded mirror. Management does nothing but sit around and make a bonus off of the technicians hard work. The job culture is pretty much a cesspool of corrupt management and sloppy technicians. You tell management about a technician not actually doing the work they say they are and screwing the customers over, but asking as there pockets are being filled they brush it under the rug. My advice would be to not work here or get service done here.

In my location I had a great team, but unfortunately watched a lot of customers get screwed over by unqualified tech's that did not want to do their job but chose to be stubborn and not complete jobs just out of spite. When it was good, it was great. Customers can be awesome or the worst I had ever dealt with. I was able to get a raise (because a manager they liked vouched for me). But other than that it is a lot of empty promises and as I've heard many tech's and managers say. The higher up's love to reward bad behavior and people threatening to quit. If you are in trouble, you will get talked to and leave with a raise. Have seen it happen at least 6 times.

I had only worked at VIP Tires and service for 3 months, and I was very unimpressed.

The two VIP locations I was placed at had dismal service writers, manly made up of lazy workers who are not automotive inclined. Managers were good. I was told we were given a discount for tools, however when I used my employee discount, it had raised the price of the tool.

I was told I would get much higher pay than I was actually given, and with the pay system based on productivity, they managed to underhand my income.

I worked at VIP for close to two months and I was dissatisfied by the fact that the equipment was either broken, or of poor quality which caused a few vehicles to actually be damaged, 

My manager was very uncaring and would talk down to employees and insult them to others, 

I would get spoken to about me not doing things when i was never told to begin with to do said thing, 

It was utter madness sometimes, and I wouldn’t recommend, at least the Manchester location

Top Job Titles	Average Salary
Master technician 144 salaries reported	$34.10 per hour
Installation technician 146 salaries reported	$20.12 per hour
Service writer 142 salaries reported	$21.18 per hour
Technician 32 salaries reported	$28.97 per hour
Assistant manager 16 salaries reported	$24.38 per hour

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