optician

patient coordinator

optometric technician

optometrist

eyecare associate

VSP Vision

If you're looking to work for a company which promotes micro-management, fear-based insecurity throughout all levels -- especially the senior level, coupled with ridiculously high expectations to be on-call 24/7 with no family/work/life balance -- then you have found the place for you. And may God help you.

For me, I had no idea what I was getting into.

From a public perspective, VSP has been riding the public relations coattails of having been on the Forbes list of "100 Best Places to Work" for FAR too long! In fact, 2008 was their last time yet they still seem to tote this moniker. To this day, I still hear outside community members state this as if it's still true. This might have been true when under the leadership of Roger Valine however, that is certainly not the case now. THE single best professional decision of my life was when I quit VSP two years ago AND without another job to go to! The director I worked for in marketing was a raging psychotic who should never have been allowed to manage people (yet continues to do so today). Until then, I had never worked for someone who thought so little of their staff who worked their tails off for little pay and with NO recognition but instead, would ridicule staff in client and/or team meetings. And, as a 'supervisor', I was given all the responsibility to manage a ridiculous workload but with NO authority. Any and all decisions needed to be run past her first.

Seriously, the senior management should be ashamed. When are they going to realize, the high turnover they continue to experience (especially in the Marketing department) equates to a poorly run organization with senior leaders who have NO perspective and care so little for their employees.

VSP has had a notoriously long history of underpaying employees yet say they make it up in their benefits package. WRONG!! In fact, their current strategy is to hire 'contractors' for a year and just keep rotating new ones in each year. Perhaps this is best though as history has shown the past five years, each and every January, they (especially the marketing department) somehow undergoes a 're-organization'. In essence, it appears they really don't know what they're doing from a foundational business perspective yet it typically provides an excuse for them to once again change their business strategies in addition to 'weeding' out those they've been wanting to get rid of for a while without having to performance manage them. All of this makes sense since their head of HR is notoriously unethical and typically just looks the other way when it comes to protecting the employees. My guess is it will take a very expensive lawsuit filed by a very high-powered player in their senior ranks for even an ounce of change to occur.

This is all very sad since I understand from past employees who worked there during Valine's tenure, it truly was a great place to work. Unfortunately, no more.

To those who are considering employment with VSP, unless you are in a desperate financial situation, please think again. It's like selling your soul to the devil. You will never be the same person again.

Good luck to those who are still there and have become silent soldiers. Just know there is a better life outside those walls in Rancho and local companies who do care about the lives of their employees! – less

There is an excessive high turnover rate in the location in the Rancho Cordova California office. I took the time to look at the company's website to get to know the company.  I applied. I first had a phone interview.  Then they called me in for a in person interview. I had to go back 3 times for interviews before they finally hired me.  They made it so complicated to obtain a job in an office!! Totally  complicated hiring practices. 

On my first day of work right away I noticed other co workers snooping around my desk with odd behaviors. The backstabber co workers were around me the first day of work. While I was being trained to know the software programs and learn the procedures for the position the person who was in-charge of training me for the job treated me like dirt and really didn't take training me seriously.  I was set up to fail by other co workers and managers.  

The office is a very toxic negative workplace to work. The company isn't loyal to their employees. There is a lot of turnover. Someone is fired weekly over lame reasons, because co workers are backstabbers and management isn't professional.  

The company utilizes 3rd party staffing agencies to fill a lot of their positions for short term for very low ball wages.  The wages for women is so low it wouldn't even feed a dog with a small stomach. The company doesn't care that women have families to provide for and the women they hire are single mothers with children.

However I noticed men were hired at a far more rapid rate and the men had job security.  Men didn't have to know anything. I noticed that men  working at this company were paid a quality wage, hired permanently, didn't have to do much in the office and were paid to show up to work in a suit and tie and get paid to only have a job title. 

While the women in the workplace were paid very low wages, were doing most of the necessary job responsibilities and were fired all the time for not performing the job perfectly while walking on egg shells.  Micro managed to the extreme. While the men were the lazy ones in the workplace and management would over look their incompetent work performance of the male employees.  

The company hires men permanently. The male employees receive a quality wage, benefits, bonuses etc. 

While the female employees are only hired through 3rd party staffing agencies and paid very low wages, not allow to have benefits, not given equal pay and terminated frequently, because of the 3rd party staffing agency contracts and how they draft the contracts.  

It is a horrible company that discriminates against women in wage and in employment. But caters to men in the workplace. 

Worst place on earth to work at and not worth the time and energy to work hard and put effort into, because you get terminated anyways in a short time for unfair reasons.

My manager moved to another department his replacement my supervisor newly hired fired me because he read my emails to another employee making fun of him. He offered me his son's prescription ritalin and that was o.k. It takes 6 months to get fired he was there for a year when I was fired.  The day I lost my house I stayed home to try and sell it so I had to be on a 3 way call to the bank that morning I came in late and was told by another employee that they have been having meetings about me all morning long. I asked her how do you know but I don't know? I was embarrassed that my supervisor would discuss a problem I'm having with another employee before he discussed it with me. I was told if I made another mistake I would be fired. I sent an email without an attachment. although I recalled it immediately and sent it again with the attachment that's was the mistake that cost me my job of 7 years. I automated and created procedure and things that eliminated several jobs and came up with the Genesis Project in Provider Networks. Another employee got a Gold Vision award and the credit. I got a Gold Vision award the same year I was fired  along with a 12 percent raise. Consistently exceeds on my review 3 years in a row the 3 years before being fired. Tell me that's not confusing? My supervisor who had been there for a year spent half of it getting me fired. I was sick I had a tumor the size of a bowling ball in my uterus and I didn't know it.  My cobra ended the same day I went to the hospital the 1st time for the tumor so they sent me home to find my ex with another woman who thought I was having surgery.  I went into a state of mind because I just lost my house my job my husband that it took me 5 years before I had the tumor removed.  My supervisor said tell me your problems let me help you... HE IS A LIAR AND I HOPE HE IS HAPPY  I ended up homeless and on the streets since working here.  It not only messed me up financially but mentally. I spiraled down to the point of nothing giving the rest away because I didn't want it without my family. My family never got back together since I lost my house. But thanks to VSP's management I put in the hard work took it home to get the job done got fired and they didn't even give me a 2nd chance. Email without the attachment then with.  I thought they were my work family but I was wrong.

I really enjoyed working here until it came down to laying people off due to the pandemic. They portrayed themselves as being transparent but still completely blind sighted hundreds of people. Pulling us into a video chat on a Friday just 10 mins prior to tell us if we were on this call our position was being terminated, and our severance packet would be mailed out that following Monday. I had a private conversation with my manager just prior to this and was told they're being transparent, but just a week later they had hundreds of severance packets ready to be mailed out.

Seniority and performance could not be explained in the selection process of who stayed and who was let go. High performance rating meant absolutely nothing when they decided to keep someone who just started 6 months ago whom they also shared prior history at a previous company with.

This manager offered to be a reference for me, but completely ignored my reference request for a great job opportunity. Why offer something you have no intentions of ever doing? After following up a few times, I just had to decide it was time to move on and accept that this was a dishonest offer. This was a major disappointment as it delayed the hiring process as I waited for their response.

Other employees who were there for over 25-30 years were released while people who had just been hired a few months prior held their positions and eventually left.

At first, benefits seem great until you see the high deductible before you're completely covered. 100% copay until deductibles/out of pockets are met.

Overall, very sad and disappointed.

I am sharing this experience as a warning to anyone considering employment at VSP.

Despite the company’s polished image and positive messaging, the internal work environment can be extremely challenging. Expectations are high, frequently shift, and are not always communicated clearly. Employees are often expected to perform at full capacity with minimal guidance, even when processes or systems are complicated or constantly changing.

Training is insufficient for the level of performance required. New hires are expected to “catch on” quickly, and when mistakes happen, the response feels more punitive than supportive. There is a strong focus on metrics and numbers, often at the expense of employee well-being, growth, or morale.

Management support is inconsistent, and raising concerns does not always lead to meaningful change. The workload can feel overwhelming, and the stress level is high. While work-life balance may be discussed during hiring, the reality can be very different once you are in the role.

There are hardworking employees and a positive mission behind the company, but the culture does not reflect the supportive environment it promotes. This role may work for individuals who thrive under constant pressure and minimal support, but others may find it mentally and emotionally draining.

I strongly encourage potential employees to ask very detailed questions during the interview process and to carefully evaluate whether this environment aligns with their expectations before accepting an offer.

Have you ever met anyone or anyplace ashamed of their success?  VSP is that way.  They were the best at what they did and would lead the world in customer service, stand behind their policies and providers, and have great, satisfied employees to make it all come together.  Not any more.

In the mid 2000s where they were ranked 8th as the best place to work by Fortune magazine and was JD Powers as the best in customer service and dominating in the category in the international scoring of SQM, to now toting proudly that they are one of the top companies in Columbus OH by Columbus Monthly magazine.  I was there through the years, watching the decline. Every year, a benefit was taken away.  Every year we were told we were not doing things like other companies.  I actually heard a manager say it was embarrassing to keep being asked how we kept doing things better than other huge corporations ... sigh.  I finally left and I cannot believe the amount of stress off my shoulders.

To truly survive in the call center environment there now, you have to either: a) do work off the clock, such as your breaks or before/after work (and they give you those means) or b) "blow off" the hardest cases so that it does not affect your after work stats.  The second part is by far the most common and by the sheer volume of calls, it is uncommon that this would be caught more than once during a quarter (which is forgivable).  The people with pride in their work chose the first option - to choose neither invokes the wrath of those micro managing people above you.

I worked at VSP for 3.5 years and I enjoyed it for the most part. When I first started at VSP I was very excited because I was promised great raises, and plenty of opportunity of advancement. A year into my career I changed Job positions and was told I was "The best of the best" and that this would open a lot of doors for me I just needed to preform well. I did what I needed to do and preformed very well the only thing that didn't go well was my relationship with my supervisor. We never really saw eye to eye so over two years I was offered 24 cents in raises and I was basically stuck in that position. This is the case with so many people in the Columbus office, and a big reason why  there is such high turnover. Toward the end of my tenure I had a manager change and my new manager was great but I was so far burnt out between the 150-300 calls waiting to be answered DAILY I needed to leave. That place sucked the life out of me slowly and the company exploded as far as members enrollment and they were not growing the company accordingly. I also need to point out that the benefits were always great but the pay is one of the lowest in the industry in Columbus, Ohio. The average (base) pay is around $15 for a CSR. You can get an additional 10% on your hourly wage if you work the later shifts (start noon or later) or if you give up your weekends. I think that this is a good job for now if you need to find out what you want to do in the long term, this probably isn't it.

Working here seemed fun at first. Everyone seemed so nice and caring especially the store manager who always bought us foods. I thought we were like a family here but nope once you worked here long enough things will start to look ugly. My coworkers were two faced acting nice upfront but try to report anything about you behind your back to get you out and tried really really hard to get on good terms with the supervisors. I guess it's competitive here since getting hired is super hard so they will do anything to obtain that spot and eliminate anyone they think will be a threat. Can't trust nobody here because every little thing you do even the clothes you wear will get reported and if it is deemed as inappropriate, you will get sent home without pay for that day even if worked. How absurd is that? For the pay and amount of work we have to do, it's not even worth it. New supervisor barely experience the work we go through on a daily basis but set the bar so high. Everything changed when the new supervisor came making the work environment stricter for unnecessary things. New supervisor was very rude cutting people off when they were not even done talking. After new supervisor came I felt like there were a lot of favoritism toward certain people of their race. Other than that I think the actual company is great. It's just the few individuals that made my experience bad.

I was assigned daily activities which provided specific instuction on what i needed perform. For example a client implentation or a task as simple as adding options to an exsisting plan. I knew what was expected of me in my job responsibilty which allowed me to focus on mastering the craft and become more customer focused. Eight-five percent of the job was administrative and client/sales contact could be via internet or phone. I learned that I can manage all administrative responsibilities from conference calls to managing client files. I adored my coworkers. At times there were challeges of strong minded adults, we all kept the focus of the work completion and ethics. Management provides direction to work out our issues and maintain a postive professional attitude. The hardest part of the job was during my first year of the busy season. Alot of work came in and we were short staffed by 3 senior reps. We pulled together and completed the work and were reconognized by gift cards and half day off coupons from management. The company really focuses on employee satisfaction. I would recommend VSP to friends and family for a lifetime. The only reason I resigned is relocated to TX.

I was put in the anti-reflective department on day shift.  The work was easy enough, but the management was pathetic.  It was full of people who had clearly never had positions of authority before in their entire lives, and they didn't know how to behave.  Half of the time was spent being rude to you, and the other was spent kissing up to upper upper management.  The supervisor that I had was so rude, he would walk past me and bump into me and not say excuse me.  That drove me crazy!  As bad as it was, he and his crisco tears weren't even the worst part of it.  There was A LOT of favoritism.  And not favoritism because you were good at your job, but favoritism because of your skin color.  I hated the atmosphere.  Everyone on my line talked about quitting every day.  I've never worked around so many miserable and dissatisfied people.  It was a depressing place to work, especially for an ambitious person like myself.  You stand in the same spot for eight hours and do the same thing.  No consideration for ergonomics whatsoever.  The eight hour days felt like twelve hour days.  This is a great job for someone who is just graduating high school, and needs exposure to the corporate world; but if you're looking for a career, this is not the place.

Top Job Titles	Average Salary
Optician 92 salaries reported	$20.40 per hour
Patient coordinator 62 salaries reported	$18.30 per hour
Optometric technician 53 salaries reported	$18.21 per hour
Optometrist 45 salaries reported	$158,407 per year
Eyecare associate 42 salaries reported	$17.35 per hour

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