customer service representative

maintenance technician

front desk agent

reservation specialist

quality assurance analyst

Vacation Village Resorts

My first reaction working at Vacation Village was pretty well. Everything seemed nice, I was able to assist all guests appropriately. However there is always an issue every day you work. These issues aren't normal issues you would run into. You will always have that one unsatisfied guest that is unhappy with the accommodations, and not even the greatest Customer Service Representative or Manager would be able to alleviate that problem, and this is why: 

Work Schedules: Work Schedules are pretty much the worst system I have ever seen. There is no balance. Don't even bother writing what days you prefer to work and not, as they will schedule you for the days you asked not to work. Even if you were to ask for Sundays off for religious purposes, you will still be called into work. That being said, you will never have a life outside of Vacation Village. The worst part about all of it is that your schedule will be changed more than you've ever seen. I've had to work 4pm-12 midnight, and since the auditing manager didn't show up, I'd have to work the midnight, only to come back in at 12 noon. There is never enough proper coverage, and you will always be fatigued by lack of sleep and respect for schedule. If you're looking for a set schedule, this job is not for you.

Compensation/Benefits: In reference to compensation, there really isn't much. You work extra hours as an agent, you get overtime. You work extra hours as a manager or supervisor, and you get absolutely nothing.That being said, Managers and Supervisors will be Salary but they don't even pay nearly the appropriate amount of on average in the state of South Florida. Benefits are applicable only if you want them, however prepare to pay a pretty penny. 

Job Security/Advancement: Here's the cool thing about this job. You'll never get fired. You can show up late 18 times, just get talked to, maybe a write up, but they'll never fire you. Front Desk Agents are promoted to Supervisors if they are deemed fit, however that being said, they don't last for long because they end up getting over worked and find a job elsewhere. You can always advance, however don't expect to be a Front Office Manager or higher unless you've been with the company for over 10 years.

Management: Management is pretty lackluster. Supervisors are basically just glorified babysitters with a pretty title. They cannot make official decisions without being ridiculed by Upper Management. Even though Upper Management wants Supervisors to make decisions, after the decision has been made, you will have a long written email or a verbal counseling on why that Supervisor made a poor choice. Front Desk Managers are the same as Supervisors, but they get a prettier title than the others. They have maybe one or two additional tasks, and that is all. Human Resources Management cannot manage well and gives haughty looks and believes too much gossip. If they hear one thing, they will take only that side of the story and thrash about. 

Job Culture: The job has good goals and motives, but fails to execute in providing accommodations. Some rooms inside the Resort still have TV's from the 1980's. Rooms are always being overbooked and guests are always being downgraded---on purpose. Management seems this is a terrific idea to keep the revenue coming in, so they overbook rooms and try to calculate no shows as if they're psychic. Goes to show that their readings are amazing, in February 2014, we were overbooked by over 100 rooms on Super Bowl Sunday. We as managers being concerned, we asked Upper Management what should we do if we were to run out of rooms. Their reply was: "Oh don't worry. We've never had to walk any of our guests for over 8 years." Guess what we did that night. We walked well over 50 guests. So much for psychic readings. The worst part about this is that we managers are forced to lie to cover for the company's failure to execute professional hospitality and lodging accommodations by lying to guests' faces and telling them that a 'pipe had burst in one of the buildings and we ran out of rooms'. When in reality, the company just overbooked the rooms like crazy for more revenue. 

The job was fun before things started getting worse over time. The co-workers are nice, and everyone seems like a nice person, however everyone is always on the same page at the end of the day asking the same question: "How does this place screw up so much?"

I read the job description online and then during the interview the lady told me about what I would be doing...which was totally not similar to what I actually ended up doing. I was just "the phone person" and I honestly felt like I was scamming people because I was taking messages for belligerent customers and letting them know "someone will get back to you" with no guarantee when that would actually be and the customers would even tell me "this is the fourth time I"ve called and I've been told the same thing and my deadline is approaching."  I was given a script of what to say and on-the-fly training which was actually pretty stressful bc I had to keep hrmming and hawwing while on the phone. The office gets EXTREMELY loud as if it's wall street or something that the callers on the other line would even remark "its extremely loud where you are." That didn't really help my nerves. And I'll be really honest, I just felt like my integrity was being challenged when I'm taking these messages, trying to calm people down and assure them they aren't being scammed, only for some of the employees to tell me "I'll get to it when I get to it."  The people I was working with were also trying to leave or saying under the breaths how they'd understand if we left. The ladies I worked with were kind but I got the feeling like with every office, it wouldn't last long, but who really knows...? I also didn't appreciate another woman who I didn't know make conversation with me and tell me that people who have religion are mentally ill. That is a discrimination and bigotry that usually occurs followed by silence, and because I was new, I didn't say want to say anything. All in all, I liked that the hours started at 5pm, so if anyone needed an evening job for extra hours it's perfect, it's also easy money, but I can do more at a more credible office and I'm happy working from home

Been working here for a few months now. The Turnover rate is quite high, even considering the job it is. Managers are good and mean well, but at the end of the day, how well you do is really what matters. They don't really have a say in stuff, at the end of the day it's based off what corporate wants you to do, and none of the managers, including the general manager, can or would do anything opposing that. That might seem obvious, but you'll understand what i mean when you get there. They feel less like people who run the department and more just babysitters lol. Base pay is minimum wage +commission. The 1000 dollar sign on bonus is broken up into 3 parts. you only get each part after working 30 days (days off don't count), so it takes more like 4 months to get the sign on bonus. And YOU need to ask to get it, which they get upset about. It's a call center gig, you're job is to get people to do complimentary vacations, for the goal of getting them to buy timeshares. Most people you talk to are either Owners or friends of Owners (depends on the department) Most people are gonna hate you, and they're gonna let you know.

The management are incredibly condescending. They love to tell you to act like an adult, but then treat you as though you are a child. They try to tell you they’re a family and do things to try to make the environment fun once in a blue moon. If I had a family that treated me the way they treat their employees, I would cut them off without a second thought. It’s too much workload for the lack of staffing. If you do somehow manage to get your assignment done, they hound you about starting other things and picking up extra work. If you do still decide to work for this company, don’t expect to have a life. They don’t care about it. All they care about is taking money from these owners and the lives and issues of their management team. Also, don’t expect to be able to use your phone or go to the bathroom for more than 5 minutes. They want you to get to work early so you can be signed on and ready to work by the time you should be clocking in. Don’t even think about being late! If you do not clock in at 9:00AM on the dot, you’re late. 9:01? 9:02? Still late! Heaven forbid you have anything going on in your life. If you decide to work here even after all this, just know you were warned. 

Working there was okay. Not the best or the worst just a job to fill in while you're in between jobs. 
I worked part time. The people you sit next to and work with were amazing. Everyone had a story and everyone understood that some people were better off than others. Employees tried to help each other as much as they could. When it came to getting credit for the booking you did do; they would take 12 dollars from you if the person leaves in the middle of a presentation. Oh and f.y.i. its a time share company. They say they dont care about quota; but they do. You have to get 3 in a week to make about 300 per week. 
Training on the time share lots however is not so good. You end up giving bad information to the person on the phone and they call up asking what changed. As the "booking agent" you have to fix it. Even if management is suppose to email the customers as soon as the payment goes through

The are in my opinion similar to the 99 cent only store in the timeshare industry. Good for customers looking for a bargain but long hours, long lines limited pay and benefits for workers. They keep up appearances of being covid safe, but not really.  Good with helping you obtain your license but if you do not work out, you can not use your licsence any where else by employee agreement.  Pay structure sells very cheap compared to other timeshare properties and easy qualifying so you get high returns and low commission because the sales are so cheap.  Property itself is a good deal but employees can not purchase unless cash in full, no financial arrangements for employee purchases. No employee discount for purchases. Hours are much longer then they lead you to believe at hiring.  My opinion, the 99 cent store of timeshare industry.

Upper management was very kind and understanding to personal matters. Was flexible with tardiness, absences, family emergencies, etc. The work environment was fun and lenient but when you have a very lenient space it makes it difficult to discipline the staff. The argumentative and disrespectful employees were not disciplined fairly and thus created a running joke within the company that any position was a secured one as there are no real consequences to your actions even against management. You do move up in the company and upper management continuously tried to showcase their gratitude to the staff by having pot locks, free lunches and holiday bonuses. Overall nice place to work if you can keep to yourself or deal with personalities that aren't so pleasant.

My typical day at work is to clock in and then get to work right away. I call several people based off entry forms they put in at venue boxes that Vacation Village Resorts has set up in different states and even Nevada. I learn how to be more assertive to customers in to making them want our product more and how to have more than excellent customer service. Management does push us every day to get more sales and has bonuses that keeps us motivated. My coworkers are very friendly, but being on the floor I don't get to talk to them too often other than after work. The hardest part of the job is that you have to convince the people to come out to Vegas and visit the resort, but they didn't know about the resort yet until you called, but that can sometimes be the most fun because if you do convince them you get your commission and feel like you've succeeded at your job.

It's just horrible. Management could care less about you. They stand behind your desk while work and watch everything you do. God forbid you spend more than 5 minutes in the bathroom. You want a snack? You better starve until your lunch. You arrived at 9:01? You're late and unprepared. Oh and be prepared to complete the PILES of paperwork that the manager threw on you despite it being a part of THEIR job and not yours. They'll also tell you they have so many projects and emails to respond to but then will spend 2 hours in the separate office to talk to each other about everything but work. Oh but don't even think about having your own non work related conversations with your coworkers. They're allowed to but you're not because they're obviously better than you. I watched so many employees come and go because they would treat us so badly that no one ever stayed.

When I worked for VVR (Vacation Village Resorts) my job was to get referrals from timeshares holders. I worked on the computers so I got a little more pay per hour than other employees and it definitely helped with my motivation to work hard, along with the commission that you can earn. I learned how to talk to clients over the phone in very friendly and respectful manner while at the same time achieving the company's daily goal, which was to obtain as many referrals as possible. The hardest part of the job was actually getting the timeshare holders to give us referral information and the easiest part was that fact that you literally get to sit down all day.

Top Job Titles	Average Salary
Customer service representative 7 salaries reported	$16.14 per hour
Maintenance technician 39 salaries reported	$19.46 per hour
Front desk agent 33 salaries reported	$16.61 per hour
Reservation specialist 2 salaries reported	$18.00 per hour
Quality assurance analyst 2 salaries reported	$13.50 per hour

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