partnership manager

technical support representative

customer support representative

account executive

sales representative

Vagaro

I have been working there for 1 year and the support department lacks true leadership. You can see and hear about how management talks ill about you when you aren’t on the phone or a web chat when they do not realize you are trying to escalate a ticket to the correct departments. You get scolded for Messing up your first time even as a new hire. You definitely do not get compensated for taking on extra responsibilities after your end of the year review. They are very stingy with any type of raise even when you have high productivity co workers consistently out performing their peers. There is no real recognition, only recognition through Microsoft teams which you brush off because it feels menial. I have seen how condescending the support manager can be when you are asking a question. Trust me, it could be the first time you ever ask the question or the 10th time and it should never be in a condescending tone. You are a manager/mentor, peers looking up to you for guidance to improve or learn yet there is none of that. HR means nothing in this company. The department is there because the company needed it. It is all a gimmick and even when there are considerable amount of formal complaints, there is no real action taken. I feel overwhelmed, by the amount of work taken and how stressful it is taking calls for irritated customers all day and management isn’t there to relieve some of that stress. It isn’t somewhere I would recommend however it has brought to my attention how much I’ve taken good management for granted and understand what signs I should be looking for in my next endeavor so I am not in a toxic environment again and appreciated for the quality work, my ambition to prove I am a valuable asset to the company. I felt none at all. The only real thought was we are all expendable no matter the quality of the work we provide.

If you are applying as customer support, be prepared to work at a high stress environment. I’m not sure which is more difficult: The screaming customers you speak to or being constantly micromanaged. If you don’t have enough pto acquired, then calling out for being sick or family emergencies is frowned down upon & grounds for being fired. Although, managers & leads (“Mentors” as they call it) call out on a weekly basis - literally on a weekly basis & sometimes more than once. Your lunch and break times are not honored because they have a system - if there are about 7-12 people on lunch (in a department of 40+ people) you have to wait to go because calls must answered. It’s hard to advance here because they try to keep as many people in support as long as they possibly can. 

Working here was extremely similar to working on a fast paced production line. The only difference is you aren’t doing labor work. 

The best thing about this place and the only thing that keeps employees going are your coworkers. I guarantee the person you sit next by or close to will become a life long friend. I’ve met amazing people here.  

I recommend those with tough skin to apply for the customer support representative role. The typical day of work at is answering phone calls or going on chats. When the calls or chats are high, managers will ask you to hurry up with your follow up email and pick up a call or chat. The customers calling are the worse part about the job. Some customers are unwilling to learn the Vagaro Software and would like to have a free tutorial on the phone. These calls may take an hour and a half since they have more than one question. Other customers mainly want to complain about the software and take the complaints out on you. On the receiving end, there are people who would excuse themselves to the bathroom to cry or quit. This is why Vagaro is always hiring due to the high turnover rate.

The most enjoyable part of the job is the people you work with. They are easy going and most down to earth people I know. You will definitely meet a life long friend here.

I really have very few bad things to say about Vagaro. Everyone is warm and jovial and the training team did a good job of preparing us for the call floor. Even when things are stressful, it's well organized enough that you can get by. You can also trust the managers to support you in your learning process, and everyone there clearly cares about the success of the company and the workers.

The only issue I can find is the general stress level of the job. Technical support takes the brunt of customer complaints, and there is no getting around that. Out of all call center jobs you could imagine, this is probably one of the best.

What is the best part of working at the company?
Free Snacks and safe environment 

What is the most stressful part about working at the company?
Dealing with the toxic work culture, felt like being in highschool again. Very loud and constant micro managing. 

What is the work environment and culture like at the company?
Loud work environment and toxic work culture, micro managing and constant meetings set daily.

What is a typical day like for you at the company?
Work 8 to 9 hours a day, 2-3 meetings daily, group lunches often, watching coworkers come in later than you and leaving earlier than you.

This was a great place to work because of my immediate manager and the employees that I interacted with on a daily basis. There was help on my team when I needed it. The same was not always said for other teams. Right before I left, there was a shift from an emphasis on team work to competition for tickets. If they can iron out some of the kinks and provide more support for their teams, rather than relying on team managers, they could be excellent.

Working for Vagaro has been an awesome experience, not only have I been able to grow in my career but I have had the ability to meet some amazing people! The company has a start up vibe even though they have been around for awhile which in times allows you to wear multiple hats. Everyone works really hard to produce results and you can see how passionate all the employees are about the platform. Overall, Vagaro is a very fun and innovative place to work. 

This is not a happy work environment. If you are looking for support from management, a work life balance, & respect; this is not the company. You are over worked & under appreciated. 

Poor management, they need to hire managers with experience and provide some kind of training. The issue really starts from the top, the CEO has horrible leadership skills, does not know how to professionally communicate to those that report directly to him. He is setting the example to these managers, and that’s probably why management sucks. 

Everyone is super supportive, always positive, and even though there is a lot of work at hand, your coworkers are never dogging you down and always seem to have your back regardless of how difficult the day seems to be. 

Top Job Titles	Average Salary
Partnership manager 41 salaries reported	$66,890 per year
Technical support representative 12 salaries reported	$26.77 per hour
Customer support representative 9 salaries reported	$22.00 per hour
Account executive 12 salaries reported	$70,000 per year
Sales representative 4 salaries reported	$26.93 per hour

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