member experience specialist

finance officer

contact center engineer

member services representative

senior underwriter

Valley Strong Credit Union

 I began to notice a lack of communication in regards to the position almost immediately after being hired. In my phone interview, they never mentioned being placed on a 90-day probation period when hired. During this 90-day probation period, you are expected to learn the entire list of systems and procedures. If you do not learn everything 100%, they will count it as unlearned, and you will be terminated. You are given a binder that has most of the items you will need to take calls but for specific procedures, you really have to become a detective and find the information.

Training consists of listening to calls and taking calls yourself. Training is quite a shotty since everyone works differently and they all expect you to do it their way. Some trainers are a lot more patient than others but the majority made it quite an unpleasant experience.

It becomes very stressful very quickly. You often hear Managers completely lose their cool after taking difficult phone calls. 

I found it particularly stressful because of COVID,  it seemed there were positive cases multiple times a month and we were sent home early due to cleaning arrangements. They pretty much glossed over it and expected you to go on as normal even when the office was heavily sprayed with chemicals. 

If you are a student wanting to do this part-time I would suggest finding something else. They do not accommodate everyone's schedule. If someone else already obtained the time slot you were wanting, you are out of luck. 

The work culture here is very much like high school.  It is very common to see high amounts of gossiping. They rather talk behind your back to everyone in the office about your performance than to be clear with you. 

Valley Strong is all about customer service but they are not sincere about keeping that energy in the office. 





Working here is extremely soul-crushing and they demoralize you every chance they obtain. The amount of ignorance I witnessed is astonishing. Nobody wanted to wear a mask and everyone was getting COVID left and right.

Management is so focused on their own advancement that they abandon you if you ever need assistance or guidance in your position. I found my coworkers are extremely envious and competitive to an unhealthy degree. They do not train you properly because they are so obsessed with advancing themselves that they are paranoid of you beating them to it.

People here have a holier than thou attitude and you cannot make a single mistake without being harshly judged by everyone. 
They push you early on to be on your own with multiple high-stakes responsibilities because management is cheap and does not want to pay for the full promised training. 

Management often crosses many boundaries and makes it unbearable to work in the office. They would often cut the lights because they want to save the company money, frequently let you know you are disposable, and demand you run straight back to work after a doctor's appointment.  You can't even go to the restroom without being followed and lectured about work.

They have no sense of teamwork or building morality.

Day started with returning the hundreds of phone messages that were left on phone overnight. This took up probably the minimum of 1-2 hours depending on how much complaining the caller did. Did not learn much here except that a credit union pales to a banking as far as leadership, management, assistance etc. Management of the home loan center was a joke. If you needed assistance you were on your own. The manager would send you to the underwriter, she would send you to the manager, so on and so forth. You would not receive any help at all. Understaffed and very overworked. Co workers were so overwhelmed with their own issues and work that they could not assist you either, but we understood as we were in the same boat and at least could bounce the frustration off each other. Cannot think of one enjoyable part of this job. I almost had a complete breakdown working at this employer.

I have learned so much and have been all over the place there. I have learned from customer service to behind the scenes. I love my Overdraft Privilege members and they love calling me. I try to help as best I can and give them options, but you cant help everyone. Things have changed a lot with management and its no longer what is use to be, a family, its more business like. Its hard working with women but they are great most of the time but as long as you do your part you are good. The hardest part of my job is learning how to allow other people to help do the work because I am very meticulous and others are not. I love my friends I have made.

Kern Schools is one of the best small companies to work for in Kern County. Although sometimes it could get really busy and hectic the people who work there show the greatest compassion towards not only each other but to the members they serve. While they are going through a bit of a structural change in moving some branches and opening new ones it has been a bit of an awkward transition but I have full confidence Kern Schools will do great. 
The most enjoyable part of working at Kern Schools is not only the people you work with but also the people that come in to do their banking. Working at KSFCU has taught me so much from how to deal with disgruntled people to how to change toner in a printer. It was truly a great experience that I won't soon forget. 

Valley Strong has a strong emphasis on customer service. The reason being to overcompensate for their poorly secured products. The higher-ups do not deal with the consequences of badly secured accounts as much as we do. "Members" will come in constantly and blame Member services. Thus, creating an intolerable work environment where nobody has the answers. It has gotten to the ridiculous point where reps actually blame public terminals for "faulty protection" instead of seeing the pattern in Valley Strong's products.  This company has its priorities out of order because instead of spending large amounts of money on marketing, they need to work on establishing strong protection for the "members" they supposedly care so much about. 


Everyday i help members with transactions, and try to have the patience to deal with them.
I learned how to be extremely calm and not let the members comments get to me or others.
My management team was awesome very patient and made the work place enjoyable
Co-workers we all got together like a family and even do things occasionally with each other outside of work.
Hardest part of the job was just dealing with the emotions of the members and some of the drama they brought in
The most enjoyable would be helping people and enjoying the environment all the co-workers have with each other.

If you work as a college student while working here you're screwed, they make you abide this 2 day college rule and they expect you to go work here for 3 days for weekdays and 1 day weekend which is terrible and would not work with you. Working here was fun but the people who manage your schedule won't bother helping you it is "quit or  not go to college". Coworkers on the branches are very nice and members are very friendly. Many part time workers have no choice but try and schedule their work  with school or just quit. Before I started they promised to work with my school schedule but now I just realized  that they just screwed me over not worth it if I were you.

It was a great place to work at. Everyday always ended up great. I always received free donuts. No matter what, I always learned something new in each department. Management skills was used frequently everyday. No matter what, I had to manage my time properly when on the teller line. My co-workers were awesome. They were always there to help me out with new assignments. The hardest part of the job was handling thousands of money a day without missing up. But after a while, I got the hang of it and became a good teller. The most enjoyable part of the job was creating a trusting relationship with the members.

Review and open new memberships through out the day depending on the application flow and qualifications. Audit, scan signature cards to file, balance our branch, maintain branch offsite storage contents and retentions.

I learn new things everyday with all the changes that take place with in the Credit Union (laws etc) We are expected to keep up with Operations Manuals.

My Co-workers and I work as a TEAM.

The hardest part of my job is to deny a membership.

I really like what I do (opening new memberships)

Top Job Titles	Average Salary
Member experience specialist 105 salaries reported	$22.65 per hour
Finance officer 12 salaries reported	$25.55 per hour
Contact center engineer 6 salaries reported	$24.76 per hour
Member services representative 6 salaries reported	$21.88 per hour
Senior underwriter 9 salaries reported	$98,050 per year

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