courier

customer service representative

dispatcher

driver (independent contractor)

call center representative

VeLOX Express

Very poor ownership and management. They will tell you anything to get what they need out of you and discard you with no feelings or remorse. Very poor communication and will leave you in the dark guessing what tasks to do next and when stuck with a certain timeline, you will not get any help and will be reprimanded for completing a task without approval from the VP of Operations. VP of Operations has too much control over the company and the CEO, which causes the company to lose in both profit and great employees. Very stressful environment. Build a relationship with great clients to only have the VP of Operations ruin it. Hire at low salaries for 24 hour/7 days a week work load. Company phone will not stop ringing as there is no structure and poor protocols due to VP of Operations having no heart for employees. Create genius ideas to better the company to only have VP of Operations to deny you and take credit for it later. Overall, this company does a great service helping others but is ruined by the VP of Operations. CEO and VP of the company needs to gain back control as this was a great company to work for 3 years ago that provided a great service and showing they care about their clients. VP of Operations needs to be replaced.

I was a consolidator and a driver. I worked open to close for several months. When the Covid19. Pandemic first started...the office manager kept telling everyone she was "high-risk" and didnt work in the office for Several weeks. Other area drivers would ask me if I was the new manager. I had to get all the drivers prepared to work with proper signage in their vehicles, made name badges, and put up all the Covid19 guidelines for drivers to read and be prepared. Not once did the company ask how we were. Didnt supply ppe for anyone. And when questioned was told they were more worried about catching up from Yesterday than taking a few moments to check on drivers...when asked about hazard pay. Was told they would have to charge the clients more money. Instead of taking a cut on their profit. I knew then. Velox was not the place for me. And being told by a clients driver i could be fired on his command. No sir. You work for a different company!
Also paying for your own background and motorvehicle records pre employment. $5 app fee deducted without any written consent. No check stub. No direct deposit. Video and Audio recordings without proper signage or written consent. 

If you are starting as a stat driver (on-call for jobs that come in) and you need this job to pay your mortgage or rent, it is not for you. It is far too sporadic and low paying to be a consistent income. If you're retired with free time and schedule on hand, and just looking to pick up a couple of bucks here and there, go for it. If you get a daily medical route then you can pick up a fair amount of money per day. I have seen some weekly routes pay as much as $180/day for a five-hour day.  Of course, about 15% of that goes to gas/maintenance that you have to provide. Notwithstanding that, the corporate leadership are all idiots, surrounded and abetted by the extremely stupid and uncaring. The payday comes with a guarantee that something will be screwed up, and surprise, surprise, ALWAYS in favor of the company keeping some of your earned money.  It takes months to get any problems fixed, and that is if you are lucky. Twenty percent of your stat runs are screwed up with bad/incomplete info from dispatch, and about half of that is their fault and the other half from bad info given to them which they passed along.

If you answer when dispatch call you make money.
I like money. I do my best to answer everytime they call because I know if I answer and keep answering they are gonna keep calling.

If you don't answer they give job to somebody who does answer. 
They don't like for us to cherry pick and only take best paying jobs. They like to say same customer who gives us good drives give us alot of local jobs too and they all pay our bills. So I don't mind as long as they keep calling me. 
If you are lazy and don't answer they don't call much. 

I know there will be days when it slows down but when it does I have money to rest on. 
I like to work and I haven't had any problem here.  I hear some drivers fuss about this or that but I just keep answering my phone and taking jobs. I got a call last week for a local pick up we thought was going  to the airport instead it drove to Dallas. And since I'm my own boss I stayed and toured the Cowboy Palace! How many jobs you had  you can do that?

What is the best part of working at the company?
Nothing good comes from working here. Only extreme stress and horrible upper management with no education. Pay is not great unless you are a driver and willing to abuse your vehicle. 

What is the most stressful part about working at the company?
The vice president does not know how to run a company. Poor judgement in hiring new staff. Will hire public offenders and then promote them into management. 

What is the work environment and culture like at the company?
The dispatch can be hectic during peak hours or days. Drivers are independent contractors and can turn down work if they choose. Warehouse is consistent but learning the software is not easy due to lack of training.

What is a typical day like for you at the company?
Stressful unless you are a contracted driver.

If you can sit alone and work productively and tune out all the background yelling then you might like the job.  In one year I witnessed, employees yelling at managers and storming out just to return the next day and continue the yelling and screaming and comments, employees and drivers use profanities and slur speech, management discussing HIPPA protected information with other employees not management, around 10 people got hired and quit in a year for just a call center seat, direct management has no information on then benefits they offer and cannot even tell you the name of the insuring company.  

So in short make it a “for now job” till something better comes along. 

When I started with this company, I didn't realize the impact it would take on me. It is a high stress job that requires a lot of attention to detail. This job is not for everyone. I will say, if this job is for you, you will love it through all the stress. Even on the "problem" days I have gone home and still was ready for work the following day. You will learn SO much here. This company does have things I think it needs to work on (management, better communication as a whole), but a lot of the people that work for Velox are some of the most wonderful people I have ever met. I have been so thankful to work for such amazing people and I'm very sad to move on, but this company is growing and will be going places. If you are a hard and dedicated worker you will excel at this job.

As a driver, the pay fluctuates. Been there over 10 years on and off. The pay started at $0.80 per mile for deliveries then went down to $0.65 per delivery. They say it’s based on the national gas average but that’s BS. Gas prices when I started were at roughly $2.20 per gallon. When I basically left a few months ago gas was at $3 per gallon. They don’t care about taking care of drivers now like they used to years ago. And look forward to your paycheck getting messed up weekly. But like I said… it’s a job (1099 independent contractor employee). 
You can make anywhere from $200 weekly (part-time) up to $1,000+ weekly (60+ hour weeks), but you pay for your own gas so a hybrid car would be best. 
Management is overworked and underpaid so they forget things a lot, look forward to reminding them constantly in order to get things done/fixed. 

This is an independent contractor job and would be good for someone that needs to pay off a debt but not to live on or make as a career. The job could care less if you get into an accident and still expects you to work afterwards. They pay by the mile so your paycheck will vary each week. Only the pick-ups and drop-offs that are out of state will get you a decent paycheck. The company doesn’t really care about its independent contractors, only if you can work for the day and will get mad if you can’t work on a day you usually work. You can’t switch up days without a notice as if you have a set schedule when it’s supposed to be a flexible job. The job is very misleading and I would not recommend to anyone. They don’t reimburse you for mileage and it’s a very stressful job.

VeLox has taken fantastic care of my family for about a year and a half. When I started driving, I worked filling in on route and running Stat orders, so my schedule was somewhat unpredictable. There are occasional slow days, but they are more than made up for by fantastic days. As I became experienced, I was assigned to more permanent or long-term routes. Your attitude and dependability are key with this company. If you are fast and courteous, stay in uniform and present yourself well, you will have plenty of work and will be compensated well. If you fall short on any of these requirements, you will be looking for work elsewhere. I put a more than fair amount of money into my account last year thanks to VeLox, and had a ball doing so.

Top Job Titles	Average Salary
Courier 1 salary reported	$850 per week
Customer service representative 4 salaries reported	$17.88 per hour
Dispatcher 2 salaries reported	$15.50 per hour
Driver (independent contractor) 4 salaries reported	$163 per day
Call center representative 1 salary reported	$11.88 per hour

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