specialist

technical support specialist

support specialist

support services clerk

software engineer

Velocitor Solutions

**Review of Velocitor Solutions**

I had a positive experience with Velocitor Solutions during my first few months. The paid training was clear and engaging, with an initial pay rate of $17/hr. The company also recently implemented a raise based on client knowledge, which was appreciated. The team was friendly, and the work environment was generally pleasant.

However, once I started handling calls, my experience took a downturn. After a structural change, the job became increasingly frustrating. New employees often had to transfer calls to higher-tier staff because they lacked access to essential tools. For example, tasks like restarting a remote device—simple tasks that should be manageable by new employees—required escalation to more experienced staff. This lack of autonomy and access left new hires feeling disheartened.

My decision to leave was influenced by several factors. When I asked for guidance, the response was often dismissive, with comments like "That's just Velocitor for you." This lack of support was frustrating, especially when it seemed like there were missed opportunities to improve customer satisfaction.

Another issue was micromanagement. Off-duty supervisors would frequently message on-duty supervisors about minor issues, such as my status during a bathroom break. Despite being told by my supervisor that short breaks were acceptable, I was once reprimanded for using the restroom during what was considered "break time." This rigid approach to breaks felt unreasonable and ignored labor regulations, which mandate breaks for employees working long hours.

Additionally, the constant monitoring and last-minute policy changes were unsettling. For example, I was once informed that taking a second 15-minute break an hour before my shift ended was deemed "too late," despite this practice being common previously. The ability for management to remotely view employees' screens added to the feeling of being constantly watched.

The company also had a video review system for monitoring drivers, but agents were sometimes expected to watch videos during their calls, creating unrealistic quotas and additional pressure.

I also heard that employees who gave their two weeks' notice were sometimes asked to leave immediately, which seemed unprofessional. If you decide to leave, it might be best to simply submit your resignation and move on without expecting a proper transition period.

In summary, unless you can manage the challenges and rigid policies for the pay, I would not recommend working at Velocitor Solutions. The job can be demanding, with frequent changes in procedures and limited support for employees.

P.S. Call volumes can vary greatly. Some days are manageable, while others, especially with certain clients, can be quite hectic.

I started out in a different dept but it was not for me. I was put to the Video Review dept. I noticed immediately a lot of turnover.  People would either quit or be fired. It was normal practice in both support and my dept. I came in sick with a kidney stone and a lipoma.  The company had a rule you had to be there three months before you can take the time off for the surgery but only for certain people. A lot of favoritism the usual thing. I suffered along time. I found out about the stone in Oct and I was finally allowed to have the surgery in February. Besides that there was a horrible smell in the area I would work. I couldn’t figure it out. It turns out someone was vaping at their desk. Literally was making me sick. I think management was aware of it but chose to ignore it. The management would give employees no grace period on being late. If you were a minute late you were late and would get written up. They had a gym but barely anyone has time to use it. If you messed up at the gym everyone knew about it. I never went in there maybe once. The management would follow people around when on their lunches and breaks. Employees got belittled in front of other employees instead of it being done in private. The breaking point for me was after 8 months they moved me to this very lit desk. It was intense light from all sides. I asked to be moved but they wouldn’t move me. The heat from the light felt like I was under the sun. It was so hot it made my neck and back red. I asked management to move me. They could not do that for me. They said that the issue was in my head. They gave me a pair of sunglasses for the light sensitivity part of it. I spoke with hr which did nothing to help. I asked if they can change the light bulb or move me. Both were denied. Here is the good parts. I did like a lot of the video review team  employees. Just don’t expect to get to close to others there cause people would come and go. I enjoyed the Friday treat. Parking lot was spacious loved the gated parking lot. They gave 35.00 for snacks or meals a month. To the side of the building enjoyed walking. The building was beautiful inside. There was some good with the bad. 

This was one of the most poorly managed workplaces I have experienced. Leadership frequently seemed disconnected from the actual responsibilities and workflows of the employees they were supervising, which led to constant confusion, inconsistent direction, and unrealistic expectations.

The workplace culture felt extremely negative and unprofessional. Morale was low, communication was poor, and there was a consistent feeling among employees that favoritism and unequal treatment were tolerated. Concerns raised by employees often did not seem to be taken seriously, which created an uncomfortable and draining work environment.

HR lacked the structure and professionalism employees would expect when handling sensitive workplace matters. I personally did not feel comfortable trusting that concerns or confidential discussions would remain appropriately handled.

The level of stress, disorganization, and lack of support made this one of the least enjoyable places I have worked. At times, the environment felt so chaotic and exhausting that it was difficult to see employees being set up for success in any meaningful way.

Overall, the company would benefit greatly from stronger leadership, better management training, improved accountability, and a workplace culture focused on fairness, professionalism, and respect for employees.

I myself and others have been physically threatened by the Owners and have also seen them threaten vendors in order to close deals. This company drives it's employees based off of fear. You will most likely not get yelled at if you make zero mistakes, with each mistake no matter how small (asking the wrong question) will bring a new style of wrath most likely not experienced in other work environments. If you truly have leather skin, don't need any positive re-enforcement and are single, the benefits would be learning from a select few people in the company which are highly skilled. If you decide Velocitor is not for you and give a 2 week notice to be fair, be prepared to be walked out immediately and given negative feedback to future employers. Also, do not expect an HR department that will protect your rights, as they are not the decision makers, only mere puppets and cover-up artists to earn their income and stay out of the yelling path. If you are considering a job, I highly recommend you look up former employees on LinkedIn and ask for their honest feedback.

This is easily the worst company I’ve ever worked for. There’s a constant sense of instability, as employees are let go every 3–4 months for even minor issues, regardless of tenure or contributions. It creates an environment where no one feels secure, no matter how much effort they put in.

The workplace culture is extremely toxic. Instead of fostering growth or learning from mistakes, employees are often criticized or ridiculed. It feels like people are waiting for you to slip up rather than supporting each other as a team.

Management is overly strict and constantly monitoring employees. Being even a minute late—whether arriving to work or returning from a break—can become a serious issue. There’s very little flexibility or understanding, which adds unnecessary stress to the day-to-day experience.

Overall, there’s a clear lack of respect for employees, and it shows in how people are treated across the board. I would not recommend working here if you value a supportive, stable, and respectful work environment.

Training was fast passed but good, Management (unknown to owner) constantly ridiculed employees in front of others. This is the most unprofessional company I have ever worked at.
They are not customer driven, infact they prefer not to spend time to fix any issues of the customer while on the call costing them money without the product until a new device is sent to them which fails since the code is broken not the device.
The owner is in the dark on mostly everything, they think they can hide it from him.  The management is constantly threatening employees and reminding them they are expendable.
Very high pressure (relates to Version or Sprint atmosphere)
There is no team work, everyone is too afraid to work as a team. If you do not come from Rochester, NY or the Red Cross or you don't have a high moral, you will fit in here as a 'team player'
Its sad, since the work itself was nice helping the clients.

During the time I worked here, it was work-from-home. I liked working from home and left after they went back to the office. Overall, it wasn't a bad position. One issue was if you leave or get laid off you can't cash out your PTO. I also did not like that you may get a couple of managers giving you conflicting advice pertaining to the work to complete. I always kinda wished this position was based on just meeting the viewing target (quota) rather than time-based. Job security always felt kinda sketchy so I would suggest maybe having a plan B in case you can't meet the production targets. I did well meeting my targets but I saw that some co-workers struggled with it.

I worked with velocitor for almost a year and never missed a day but in the end they couldn’t accommodate me and basically expected more work out of me for little to none compensation in writing. The management is horrible and they don’t care unless it benefiting them. I’m glad I am not employed by this company any more  because they don’t care just as long you on the phone taking calls which they have a huge turnover because their training is horrible too and they can’t keep nobody for long.


Like stated in previous posts, Management is horrible and shows A LOTTTTT of favoritism. Night shift gets away with everything!! They are always constantly changing processes and NEVERRRRR Properly communicating it throughout the company. You get in trouble and possibly fired for helping out with something that wasn’t even YOUR job even though you excelled at YOUR job. Management isn’t even on the same page because they all tell you different things. Turnover rate is extremely high!

Management style is hostile and very reactive.
The owner of the company treats people like they are lower than him, you are a number, and everyone is dispensable.
I have witnessed the owner yelling and demeaning an employee.
If you are not "buddy- buddy" with the "higher-ups" you will have a hard time at the company.
The company has a lot of back stabbers in certain departments.
Policies change on the fly, your schedule could be changed with little notice.
Not a great work environment.

Top Job Titles	Average Salary
Specialist 4 salaries reported	$15.00 per hour
Technical support specialist 3 salaries reported	$19.00 per hour
Support specialist 6 salaries reported	$17.67 per hour
Support services clerk 4 salaries reported	$70,000 per year
Software engineer 4 salaries reported	$111,250 per year

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