accounts receivable manager

transcriptionist

business development representative

accounts receivable clerk

Verbit

Loved the opportunity to finally do freelance transcription work, and the website makes it very easy do to. However, since starting, there has been less and less work available to do. Even at the beginning, there wasn't a lot - you'd be lucky to grab one file a day, two tops, and three was something that's only happened to me once. For the past several months, no matter what time of day I sign on - as early as 5 AM and any time after (I check frequently) - there's just no work! You come up to a blank white page. Also, you only get payed if you're able to complete two files in a pay period, which wasn't an issue in the beginning, but now it is. It's like I have a job...but I don't actually have a job. The flexibility is wonderful, of course, since you have no obligations you HAVE to meet, but the downside to that is how competitive it is to actually get any work. They don't tell you when anything is added, either. They just say to "check back tomorrow", not even a vague time of day or anything. I don't expect them to baby us and send notifications or anything, but a general "hey, we upload at X/Y/Z times a day" when you start off would be a nice little heads-up, I think.

I am a trained translator and language professional. The working conditions in this company are a disgrace : EXTREMELY low pay (sometimes I worked for days to get a couple of hours transcribed) the quality of the audios is terrible and you get the same pay whether you are transcribing highly technical court hearings or simple customer service calls. No premium for difficult material and even « easy » material isn’t easy as the quality is usually terrible.
I don’t know how much they charge for this service but I am guessing they are keeping a fat margin because you will likely get between 2 and 5 $ an hour, even if you’re good. Guidelines changes constantly, so working there for a long time will not increase your pay as you never really get used to it.
I remember not knowing who the manager was but I emailed randomly and usually got an answer pretty fast.
They have a chat room where you can ask questions but there is no real « team » , a sense of being a group or community etc. 
Just a big factory where everyone is constantly confused.
But however much they pay you, I have to admit, you get it fast. No delays.


Verbit has recently started paying its transcribers and reviewers even less money than before. The rate for editing was 30 cents per audio minute, it is currently 24 cents or even less on occasion for a standard job. Pay per word works out a lot less than 30 cents per audio minute as well. Its site boasts of powerful transcription software which reduces operating costs by up to 50% but in reality a bog-standard automatically generated text (the 99% accuracy that they quote for this text is a complete joke most of the time unless it is perfect audio with one native American English speaker) is provided which humans then have to edit and review for accuracy for pitifully small amounts of money. This is where the savings are truly made, basically in slave labor. They like to introduce new "features" from time to time which take more time, but they don't pay more for that. They don't pay more for verbatim, or jobs where you have to read four pages of complicated instructions before you even start. Level of compensation for the amount of time spent is my biggest problem with this company. Everything else is basically all right. They pay in full and on time.

Working with Verbit has been an absolutely fantastic experience, deserving of a 5/5 rating! As a transcriptionist, I’ve found their platform to be incredibly user-friendly, seamlessly blending cutting-edge AI technology with human expertise to make the transcription process efficient and accurate. The flexibility to set my own schedule is a game-changer, allowing me to balance work with my personal life effortlessly—perfect for someone like me with a busy household. 
The pay is fair, with timely biweekly payments via PayPal or Payoneer, and I’ve even received bonuses for high-quality work, which shows they truly value their transcribers. The support team is responsive and always ready to assist through Slack or email, and the community forum fosters a sense of connection with other transcribers. I also love the variety of projects, from academic lectures to legal proceedings, which keep the work engaging and help me learn something new every day. Verbit’s commitment to inclusivity and professional growth makes it an outstanding company to work for—I couldn’t recommend it more highly.

I worked for them more than five years and I delivered high quality files. Clients loved my work and always got great feedback. I dedicated my whole time for Verbit. I would do more than 400 hours files in three days. I don’t sleep so that I can deliver in time for clients. They would assign me a lot of work because of my professionalism. Then they suddenly started to manipulate me. Not sending my payments in time, hired a new person who said to me they would give me training again. I passed all my trainings with excellent result. Then they stopped showing jobs on my page. I waited months. Then they send me email saying we don’t want your service. How dare they?! I don’t even get bonuses. I never asked for raise. They did me wrong big time. I was faithful and loyal to them and they did me like that. They keep saying we are family. They don’t care about your career. They have no respect to your hard work. They will not appreciate anything you do. I was shocked by them. I was talking highly of them. They played me. It’s a toxic environment and it will break you mentally and physically. 

What is the best part of working at the company?
Most jobs are work from home and people do like the convenience 

What is the most stressful part about working at the company?
They fire people almost quarterly, it seems.  And when they do the big layoffs, they do BIG layoffs.  They also don’t understand the nature of television production and fail to ask current employees of the companies they acquire how best to meet client needs, so they have lost many clients along the way.   They also created a corporate structure that is not geared for longevity 

What is the work environment and culture like at the company?
Stressful, unsupportive, untrustworthy and unpredictable.  Every man for himself.  Little to no communication and the leaders lack clear direction.  The company is also out of touch with client’s needs

What is a typical day like for you at the company?
Begging for information and confirmation on ongoing projects.  Lack of direction with how to handle new clients.  Navigating blaming and finger pointing

What is the best part of working at the company?
Flexible hours and interesting cases.  Always paid on time.

What is the most stressful part about working at the company?
Not knowing what you would be handed and not being compensated for cases that had poor digital audio which did not transcribe well through digital recording  system.  Often the digital recording reporters would not check the quality of the audio nor would they clearly notate for the transcriber.

What is the work environment and culture like at the company?
Friendly most of the time. All communication is through Slack which is very helpful when seeking advice; however, I often did not get responses to questions and had to do my best to second guess my work.

What is a typical day like for you at the company?
I was handed work that had 24 - 48 hour turnarounds.  Sometimes I worked 10- 12-hour days pending quality of audio.

This was a great job for many years and came with perks like PTO and all the good stuff. Then new management shows up and suddenly we are told we are being let go but can stay on as independent contractors. So do the same job as we've been doing for years but for less money and zero benefit packages. I dread going to work now. The quality manager is utterly unqualified for her role and repeatedly goes against customer wishes. The director is a terror and is impulsive and rash. Regular notices for changes that cannot be met, like dramatically increasing daily output. At one point, we were told she might revoke payment for jobs she doesn't feel are up to par which would be fine but she doesn't know quality at all so it's now a guessing game. Legal Verbit used to be something great. Now it's nothing but a toxic playground for management and her friends. 

Whoever hired this team must want the department to fail. 

I started at Verbit as a proofer/reviewer with high hopes. They use their own fairly robust AI system to transcribe academic, business, and legal proceedings, and then have up to three people correct the AI, which is barely intelligible. As time went on, the work got more difficult and the pay went down.  Add to that a work product review system with no clear guidelines, and most people at Verbit are in the process of quitting or being fired most of the time.  A few do manage to carry on, but they are largely not located in the U.S. (the pay is too low for U.S. workers, averaging at most $6-8 per hour, usually much less). 

There is no leadership from management and there are frequent "improvements" that usually mean the work is getting harder and the pay is going down.

Don't invest your time.  

Overall
After being paid a somewhat large amount after working a lot for a week, I realized that I was not being shown any more jobs and my reviewer status had been downgraded to only editor (when I had not worked in at least a week). After asking them why I did not see any jobs, I was told the jobs were being shown whenever they were available. I then emailed again to say that I had been talking to other reviewers who told me the same thing happened to them: after a big pay, no more jobs available but other reviewers could see that some jobs were indeed available, just not shown to this particular reviewer. Their response to me pointing thid out to them was to close my account for "low quality" (when I hadn't done any new jobs in a while and my grade was still good) and prevent me from contacting them again. They are horrible.

Top Job Titles	Average Salary
Accounts receivable manager 2 salaries reported	$85,000 per year
Transcriptionist 1 salary reported	$65.00 per hour
Business development representative 1 salary reported	$58,500 per year
Accounts receivable clerk 1 salary reported	$60,000 per year

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