retail sales associate

retail store manager

mobile expert

sales representative

human resources generalist

Verge Mobile

Typical Day:
1hr before opening: count money, inventory, meet with team regarding goals, go over new promos.
On floor 90% of the time, helping sales team sell, checking in customers and discovering needs, updating device sales material on sales floor. Down time looking for new staff, management meetings via MS Teams.
Hour after closing: count money, clean, update device sales cards on floor.

I learned how to game the sales goals, treat it like a board game. There are rules, but a good sales person will influence clients decisions to meet those goals.

Management: as someone new to wireless sales, what was frustrating is that management did not know the tools to even teach a new store manager. Simple things like where to take e-waste was not documented (have to do it on your own time). More complex things like using the point-of-sale app were rarely answered as the district managers always seemed to be in meetings. When DM was in store, rarely had time to help train me as the manager. My sales team were unhelpful as they did not know and had no manager since they started. 

Hardest part of the job was the software needed for T-Mobile. It crashed and crashed and crashed, or documented processes when able to be found (unlikely) did not work. This would cause about 40% lost sales and frustrated customers. Often in took several hours just to sell a device/plan rather than the maybe 1 hour it would take if the software was not a problem. At the end I was top 10 for percent to goals for T-Mobile, but alas it was not worth the frustration of dealing with the software.

The actual management of the job was decently easy and fun: hiring/firing, documenting and training staff, it was the software that got in the way, coming from an IT guy. This is not a fault of Verge but rather a fault of T-Mobile. Upon hiring, Verge botched my accounts, so doing backend work took ~2 months to fix especially with no upper management helping. For discovering who to talk to about problems felt like high school politics. You had to know who to call, there was no organizational chart IE who is tech support, what is their email? Who is HR? When to call Verge Tech support and when to call T-Mobile tech support. As someone that wrote these operations and employee handbooks for small business in the past, I assumed a bigger company like Verge would have this. Alas they did not and when they did, there were many dead URL links such as onboarding a retail service manager document!

As far as meetings, my DM required a consistent 5 days schedule that they put in play for all the managers, but alas many meetings took place on our days off. With this I ended up working ~70hrs per week just to stay on top of my staff and consistent with the meetings, many of which were just "hype" regarding new promos. I could just check the promos in the scheduled morning and figure out how to manipulate the goals rather than on my time off.

Last days there my District Manager needed to hit a few goals for my store to keep their commission, and found the DM willingly "accidently" check yes to device protection which cost money per month to customer, and did so even on free lines that did not yet have a device! DMs response was that mistakes are made, and to keep moving along with the contract. Queue my exit, but not before correcting the customers account end of night to which the customer had verbally approved the device protection for the new phones, but of course not for a device that did not exist!

TLDR: Documentation is heavily lacking or non-existent. No organizational chart. T-Mobile tools are atrocious causing loss of sales. Working on off-hours. Over the less than year I was there, commissions kept dropping despite me and team getting better at hitting goals, enough to get to top 10 of percent to goal in country.



When I started at Verge Mobile, I was told I could make $2K–$3K in commissions on top of my hourly pay. The first few months were decent, but things quickly went downhill. The work environment was stressful, with management often bringing personal issues into the workplace and taking it out on the team. Instead of support, employees were criticized for having a “negative attitude” if they raised concerns.

On top of that, we were pressured to add products and services customers didn’t ask for, leading to a lot of frustration and unhappy clients. When I brought up these issues, my manager brushed them off and never took accountability. Reporting concerns to upper management didn’t help either—it only made things worse, and the workplace became even more uncomfortable.

The store was also overstaffed, which made it harder to earn commissions. It felt like management wanted us to struggle rather than succeed. When I put in my two weeks, I noticed my sales were being reassigned, and my final commission check was lower than expected.

Recently a lot of managers are leaving the company. A lot of opportunities to grow with higher ups getting promoted or leaving the company. Work environment can be fun and being an authorized retailer (AR) for T-mobile that pays better than other AR’s helps. But goals can be stressful depending on the area. Overall not a bad place to work, decent pay if you hit minimum goals, but the only way to get paid very well is to overwork and get promoted into more stressful positions. Typical day for a manager is getting to work and managing inventory and merchandising 1 hour before opening, reviewing paperwork from previous day and updating paperwork for that day. Handle calls and meetings, set team up with goals and enforce behaviors during the day to ensure goals get met. It is a sales job more so than a customer service job which means they focus on giving a good customer experience while still ensuring we are selling something. No sales means you don’t get paid enough to want to keep your job. Overall 3.5/5

Since the day I came to verge I’ve had nothing but bad experiences with management. Beware of the conflict of interest situations where management does what ever they want to leave you in the store by your self and complain at the end of the month that they not getting paid. Because it’s a commission based job. They get paid off of you. And when they realized that your aware that your doing all the work and there doing the bare minimum to support you,  lack of a supervisor presence. They do whatever they need to get you fired so that your commission gets taken. Not only do the company itself has so many stipulations for them to avoids even giving your there “hiring bonus” overall the worst company experience via management. They’ll move you far out to a store that’s no where near you. Then even if you’re 2 minutes late they’ll write you up.  And once you written up. You can tell that bonus goodbye. 

Leadership are middleeastern micromanagers, who only worry about making money, and have no concept of work/life balance.  They have cameras everywhere and watch constantly. No one wants to work in that type of enviornment. No one wants to be questioned when you are away from your desk because you went to the restroom. It's just a lot of stupid nonsense and just causes tension in the workplace. Some have said if you want to "survive" you need to be a yes man. Leadership says jump and you should be saying how high? They also want to track salaried employees. Don't ask to attend an appointment because you will be asked personal questions that should not be asked. Toxic environment to work in and not worth the headache. Lots of turnover due to this and Leadership questions why? This type of behavior may work in their personal lives but it's not for the workplace. 

I worked at the Walnut location in New Braunfels and it was god awful. Manager was always late, yet she would be made when we'd be late. She would show up to work high. She would always promise things to customers than bail when they would come back mad in the store. The commission structure serves managers. They continue to cut back how much they pay you. You also have to follow very strict guidelines for closing/opening. They are always threatening to fire you even though they don't have the staff to allow anyone to get fired. There is no room to move up. There is people becoming managers after working their 4-5 years. And managers are expected to work 6 days a week - 12 hour days. Is that the lifestyle you want for your future? I think NOT! T-Mobile is a great company, but go work for corporate T-Mobile, not some Walmart brand version.

They say your essential and that you can go places here that is wrong here you are very expendable doesn’t matter if you meet goals in the past or present with this company. Management at this location is a lie/joke they do not promote from within the management has control / trust issues and tries to micromanage everything and they love to manipulate you with empty promises of being family and expect not to have November to past January off for holidays you are expected to work cause those are black out dates and there are no if and or buts about the time they will run you ragged. The one thing they don’t say is that this position is an aggressive sales position where you have to talk customers into  items and if they say no you have to pressure them into it and if they say no they chew you out .

Remains the worst TPR I've worked for. The hiring process is more about warm bodies and favoritism than who is best for the job, commission can suddenly change without notice, and pay will be withheld if the District Manager doesn't like you. I never received my last two commission checks after fully serving my notice and Verge could not care less. This is after acting as a manager with Sales Lead pay for months with incompetent leaders, and working open to close 6 days a week for months without proper overtime. Apply to corporate and leave this ONLY as a last resort. 

It's great to work with Verge Mobile and lots of great people. however, scheduals are not set, total hours are always changing (28-35hrs) depending on the how the manager scheduals you. Your personal time means nothing to them and they will pull you from lunch to help in the store, call you in early and consequences follow if you do not comply, switch store locations with very short notice and without asking if that is something you can do. On the bright side the commissions are great and there's some good money to be made here and lots of growth within the company.

This company cares nothing for its employees. All it cares about is $$. They make managers work all of the time, especially when short staffed. It’s nothing to them for managers and employees to work open until close 6 days a week. They do not care about your burnout or that you have no employees. They don’t do much to help with staffing and they don’t care if you’re a reliable, hard working employee. If you aren’t hitting goals they will treat you terribly and replace you pretty quickly. Salary employees are treated like property and not people. I would not suggest working for this company. 

Top Job Titles	Average Salary
Retail sales associate 288 salaries reported	$17.20 per hour
Retail store manager 53 salaries reported	$45,291 per year
Mobile expert 13 salaries reported	$14.29 per hour
Sales representative 6 salaries reported	$16.50 per hour
Human resources generalist 1 salary reported	$72,500 per year

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