transport driver

customer service representative

dispatcher

compliance officer

driver

Verida

What is the best part of working at the company?
The best part of the job is the coworkers who genuinely try to help members and support each other when leadership support is limited.

What is the most stressful part about working at the company?
The most stressful part is the lack of leadership support. Agents are expected to handle complex member transportation issues, upset callers, and constantly changing policies with very little guidance. When help is requested in Teams or on the lead line, responses are often dismissive, rude, or limited to one-word answers. Team leads frequently refuse supervisor calls and instead tell agents what to say to members, leaving agents to handle problems that should be escalated. This creates a very stressful environment for employees who are genuinely trying to help members get to medical appointments.

What is the work environment and culture like at the company?
The work environment can be very stressful due to the lack of leadership support and communication. Agents are often expected to handle complex member situations with limited guidance, and responses from leadership in chats or escalations can sometimes feel dismissive. The culture depends heavily on coworkers supporting each other rather than structured support from management. Many employees try their best to help members, but the overall environment can feel overwhelming because expectations are high while resources and support are limited.

What is a typical day like for you at the company?
A typical day involves handling a constant flow of calls from members trying to schedule or fix transportation for medical appointments. Many calls involve complex issues with eligibility, providers, or scheduling that agents are expected to resolve quickly while meeting strict performance metrics. When problems arise that require escalation, support from leadership can be difficult to get, which makes situations more stressful for both the agent and the member. Much of the day involves trying to help members while navigating changing policies and limited internal support.

Let me start by saying that during my time at this company I have been required to log into a number of monitored websites, even during the hiring process, for the sake of which I would recommend using a VPN. The on-site tasks are all fulfilled through the use of a broker, for which I would strongly recommend you do NOT log into your google account or view unsecured websites using company website, because every action you take is monitored. 

The training program has been enjoyable with excellent trainers. A lot of information is thrown at you very fast, and you will be expected to perform the moment you're sent to the floor, which will require a lot from you because the call volume is very high as of October 2024. It's my personal opinion, during my short time with this company, that work-life balance is not the highest priority of the company so if you have to guarantee leaving on time every day or are working another job, you might consider another place of employment.

That being said, we have been allowed to leave on time every day during training. You might even say the training is a little too good, since we're treated fairly and allowed to leave at a timely fashion, as opposed to the work culture you have to expect right after training where involuntary overtime is commonplace.

Personally, looking back on where I was when I considered this job, it is very much what it appears to be. It's a call center, we offer assistance to customers, you're not required to "sell" anything (aside from offering gas reimbursement and public transportation when applicable). You will be working calls back to back and your time to get up and walk away from the desk is budgeted so consider that carefully. 

Decent job, some pros some cons. I don't exactly recommend it, but it's not terrible either. The training was very fun.

"I recently completed my three-week training at Verida and am excited to start my role on the call center floor tomorrow. The training experience has been both eye-opening and enriching, especially since this is my first time working in the Non-Emergency Medical Transportation (NEMT) field. Throughout the training, my trainers were incredibly supportive and knowledgeable, guiding us every step of the way. They made sure we understood the technical aspects of the job, such as how to use the company's systems and software, as well as the importance of providing excellent customer service to our clients.

The training environment was positive and collaborative, and I felt encouraged to ask questions and seek help when needed. The content was comprehensive, covering everything from booking appointments to helping the community get a ride back home after their appointments. It also emphasized the importance of handling customer inquiries with care and professionalism. I was especially impressed by Verida’s commitment to high standards in customer service and its focus on teamwork. It’s clear that the company values its employees and works hard to ensure everyone is prepared for success.

One of the most rewarding parts of this experience has been seeing the direct impact NEMT services have on people's lives, particularly in the healthcare industry. While I know I’ll face new challenges on the call center floor, I feel confident that the training has prepared me well. I’m looking forward to applying what I’ve learned and contributing to the success of the team.

Overall, I’m grateful for the opportunity to train with Verida and am excited to be part of a company that is focused on both customer care and employee growth."



This is not a professional company; it's a glorified family project. The problems start right at the top, where the CEO and his daughter operate the company like a personal fiefdom. All major decisions are purely arbitrary and based on personal loyalty, not business acumen or logical strategy. The resulting environment is toxic and completely stagnant. Any attempt to raise concerns or report misconduct, especially concerning leadership, is met with immediate retaliation and punishment, ensuring a culture of silence.
The new HR Director is an incompetent bully who lacks professional decorum and emotional intelligence, actively contributing to the workplace stress. 
The organizational competence is shockingly low. The standards for hiring appear to be non-existent, and as a result, the teams are consistently staffed with incompetent individuals. If you are a high-performer, you will spend all your time frantically cleaning up the mistakes of others, with zero recognition for your efforts.
There is no room for actual career growth here. You are actively punished for trying to introduce efficiency or modern processes because they conflict with the archaic, and dysfunctional way things are run.


A typical day at Verida involves constant communication, route planning, and managing transportation logistics to ensure patients receive timely service. While I gained valuable experience in, the overall work environment was very poor. Management lacks true leadership and fails to value or appreciate their employees. There’s clear favoritism, even at the executive level and almost no sense of privacy or respect for staff. Despite being a minority-owned company, the only opinions that seem to matter were employees that were not minority. The work itself is meaningful, but the culture is toxic, turnover is extremely high, and employee concerns are ignored. The most enjoyable part was helping clients, but the lack of respect and fairness made it a horrible place to work.

Let’s just get it straight to the point. The CSR‘s are very nice. The training was done over Skype, which is something I never encountered in my life. The trainer on Skype seemed nice. But be watchful..This is a metric  based company. Which means all they care about is the number of calls they get and the amount of money they make. Making money off of disabled people. You can move up in this Company but you have to be a part of a click.If you are sick, you still get wrote up. Unless you’re in your one of their clicks. There is definite favoritism there as I witnessed. The man that sat next to me, had some personal problems going on and had to not finish the training. He was as lost on some this as I was. They asked him to come back, of course, due to the favoritism of the whole situation. I feel sorry for the drivers who are overworked. People should be able to at least use the bathroom. But then again it’s about their metrics. I do not recommend this company to anyone. Their training time by the way was eight days unbelievable huh? They speak real good and highly on empathy but lack the tools to give that to their CSR‘s. Verida’s the best!!!

A typical day at Verida and training starts bright and early, and has expectations to be on site early to warm up your computer.
 I have learned plenty in training, it starts off intimidating, but as the weeks pass you learn and cram the necessary knowledge in your head. 
Management is kind, willing to help and always actively communicating between each other, as long as you're doing the task assigned, you wont have any problems or conflicts. 
Workplace culture is typical office culture; coffee, computers and corporate. Nothing particularly interesting.
The hardest part of the job? Learning. ASK everything, until you think you got it right. Training, again, was intimidating, but with time and patience you shake it off and start moving to your own rhythm. 

The most enjoyable part of the job has been training into the real thing. A big thank you to our teachers during training. Every lesson and activity has been important, and the class was synchronized to a beat. There's only one way up a ladder, so start your climb!

The work you do for Verida is important, and it feels good when you're able to help someone have a smooth appointment.  I've been working remote position on weekends, and it's been very reliable. The bosses are kind and helpful, and you'll have access to everything you need to work; including equipment and training resources. 

You will work with insurance, so there's a bit of a learning curve. Training lasts two weeks, and gives you a basic understanding of the job duties. There's no cold calling, everything is done based on a customers needs. It's not thrilling work, and you will be behind a desk. But it's not a sales position, it's medical transportation. 

It's hard to balance work and life working four 11 hr days, but maybe that's because of being on weekends. If you can handle being behind the desk, and being kind to members, the job is reliable and feels meaningful. 



The job is hectic and you don’t get a sense that they actually care about people getting where they need to go i.e. doctors appointments, chemotherapy, etc. I really cared about the people when I worked there and they would admonish me for spending more time with people and making sure that they got what they needed. Was there for two years and then they up and left Virginia with only a 60 day notice only giving us one paycheck to make it until we found another job. Management was very secretive and overbearing. This place is a joke.  A typical day is answering 150 to 200 phone calls being rushed being yelled at because other people keep hanging up the phone and the customers faces. The only enjoyable thing was the camaraderie between the agents and the chat, and when the phones went down.

I loved helping those in need and being a source of positivity in their day, giving them peace of mind and making them laugh. But the company itself is bad. They don’t tell you during training that if you didn’t put in before hire for time off, you’ll be pointed. They do not accept doctors notes. If you miss a day, that’s it no expectations. They wouldn’t ever approve my time off requests though I put them in a month ahead of time. And when I asked for my pto to be applied to time I needed off for being sick they did not apply it, and did not pay me it upon my decision to leave due to health reasons. I do not recommend this company if you are sick often, disabled, have sick relatives, or children. If you live alone and are fine sitting at a computer all day waiting for calls and have no personal life to interfere with the job it’s good. If not, it is very stressful. But the members themselves and helping them was wonderful

Top Job Titles	Average Salary
Transport driver 27 salaries reported	$15.00 per hour
Customer service representative 3 salaries reported	$14.33 per hour
Dispatcher 1 salary reported	$17.00 per hour
Compliance officer 2 salaries reported	$41,500 per year
Driver 1 salary reported	$15.00 per hour

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