information specialist

operations supervisor

customer service representative

client manager

senior information specialist

Verisma Systems Inc

This is a company that is okay to work at- if all you are looking for is a non-competitive wage...NO RAISES and empty promises. 
The turnover at this business is ASTRONOMICALLY HIGH (average length of an employee's stay is 3 months). For every new person that gets hired to work at the company, 2 are being sent out the door packing (AND THIS INCLUDES MANAGEMENT TOO, smh). A very volatile work environment, and the company likes to think it is top-notch and one of the best in its field (HIM), but it is far from it. The shell they present to you upon arrival is a sham. A sad sham. An office with so much incompleteness from a job, it is shameful. 
The benefits they offer you are VERY LACKING. Medical Insurance with a HIGH DEDUCTIBLE(before the company kicks in pymt on anything) that most employees will never meet-if your in decent health-so you end up paying bi-weekly premiums for insurance that covers nothing. And if u are a patient that takes medications on a reg-good luck with trying to get your meds at a reasonable price. Even with insurance-IT'S COSTLY. The dental was good, and the vison wasn't bad either. 
401K is NON-MATCHING. 
You spend your day tethered to a desk crunching out requests (and they want you to CRUNCH it too)!
 If you don't-you will be reprimanded....or fired. They never tell an applicant straight up what to expect with this job (IT IS A NUMBERS JOB-U ARE EXPECTED TO TURN OVER 'xx' amount of requests in a shift..or else). Not saying that that is a bad thing-but it would be nice to be told that from the jump. And the training is horrible. You are just thrown into the job and expected to perform like you have been there for eons. 
The system they utilize for processing is very unstable. It freezes and blanks out CONSTANTLY. Something the company does not want to admit, for fear of actually having to replace it with high tech reliable equipment. And they never factor that into you not having a good productive day with your numbers either.
They are constantly looking for new clients (which IS GOOD for business and job stability)-yet they don't have a strong foundation in which to support these customers, and they certainly don't appreciate the current employees they have that OVER STRETCH THEMSELVES to achieve their unrealistic demands in this band-aided environment. 
RAISES ARE NON-EXISTANT...so don't ask(SOMETHING THEY ALSO WON'T DIVULGE FROM THE JUMP). 
The company has been around for 10+ years and never have they instituted or engaged or entertained the thought of occasional OR EMERGENT raises for inflation and cost of living for their employees. 
Holidays are sad there too. They frown on too much enjoyment and never even think to give you a party, seasonal gift card/bonus OR even a SIMPLE HAPPY HOLIDAYS CARD signed by UPPER MANAGEMENT(the ones NOT IN SYRACUSE).
 Lunch Breaks(30 MINS) are way too short for the extensively sedentary job that is required for the positions at this business ( u sit all day for these positions). It's not bad if that type of job is for you-but just be prepared to not be able to stretch for long.  
Basics are NOT CONSISTENTLY MAINTAINED in the office (EX: toilet tissue, hand soap, an air freshener to continuously avert the tart smells that can occur in a bathroom, as well as filter cleanings to continue having clean and drinkable  water from the water cooler...and so on and so forth).
And no....I'm not kidding about the soap and toilet tissue either. It's a shame to admit it-but it is too true. 
There are some really nice people who work in the office. Most were pleasant, but you never truly got to know a person because the door was constantly revolving from employee turnover. It just made for a really sad work day. No sense of cohesiveness in the office. It seemed like it was frowned upon, and definitely set aside in favor of the ALMIGHTY NUMBERS you were expected to produce with subpar equipment.
I know you might think with so much negative sharing on this survey that I could be making this up, or I am a disgruntled ex-employee....but I promise you, I'm not. I just believe in honesty and transparency (something they have a hard time doing), in letting a person know what to expect if should you look to entertain employment with this company.  It is a very fickle environment,  having more times than not, you get used and abused, and left with a feeling of loss as to why you keep deciding to put up with the madness. There is a constant paralyzing fear by an overwhelming amount of employees (@ any given time), who feel on edge and deathly afraid of losing their job, yet are too scared to leave. It's like being in an abusive relationship, this dynamic and culture within the organization.
Yes, it is VERY IMPORTANT to have an steady/incoming wage for most of us-but at what cost to our well-being?  You should feel valued and fulfilled in your job-no matter how low on the totem pole you are, and yet that is not how many feel there. Verisma has LOTS OF POTENTIAL, but until they PRIORITIZE the well-being and happiness of their workers-they will never be able to meet their true potential AND be the stand-up organization THEY WANT TO BE....as well as a place employees feel proud to devote their time to.

There is no structure to their so called training.  You are totally on your own.  I asked what the metrics were and how long the training would be, i.e. when would I "go live?"  I was told that there were no metrics and that I could "go live" whenever I felt ready; that the training depended on me.  That is a sign of poor training and poor leadership.  Then once I started, I was left on my own and did not hear back from the management team for two weeks and when they did reach out to me I could see the disorganization within the company.  They went back and forth about what I should be taught and finally put me in the hands of a co-worker.   I assisted many different veteran coworkers and was taught by each of them, different ways of doing the same things.  No structure.  

There are cliques among management.  They lie about what they themselves have taught you or their accomplishments.  They  make a lot of mistakes and cover for each other and make excuses but will gladly throw you under the bus to make themselves look good.

The only good thing for me was getting my certification, learning different a couple of different medical records systems and getting an opportunity to delve more into and strengthen my knowledge of  HIPAA regulations.  

It is one of the two worse places I have ever worked and of the two places, Verisma was the worst.    

I was excited to start at Verisma because they made it clear that they promoted from within. Within months of starting I watched an employee get promoted and was even more impressed. I was tapped by management about a month later and told how my skill set made me perfect for a promotion to a new position, and I just needed to keep taking on overtime, presenting to the Directors, taking on additional work for over a year. Turns out the coworker that got promoted before me was expected to do her previous job and her new job at the same time and was so overwhelmed she quit from anxiety. I started to realize they had no intention on paying me or promoting to this new role as I was already doing it, just not getting paid or promoted. When I spoke to management about career path planning or things I could do to improve, I was repeatedly patted on the back and told to keep up the great work. I was given gift card for amazing work, sent cookies for completing projects before due dates but never given a raise to compensate for performing two roles. This company is great for employees who like to fly under the radar and do the bare minimum to collect a check. For those looking for a place to stay and work your way up, RUN. 

If you like micromanaging and being told one thing from one employee and then being told the complete opposite from another employee, then work here. The managers are only interested in you completing at least 16 charts a day of a LOT of data - a totally insurmountable goal which was thought up just for employees to fail. All day long all you hear from them is completing “2 charts an hour” which unfortunately cannot be obtained due to the amount of information in one chart. Once in a while you will get a chart that will take you 15 minutes, but 99% of the charts are loaded with a lot of data to abstract. Then the managers ask you stupid questions like “why can’t you abstract all of that data, it should only take you 30 minutes tops” Not to mention you work with 2 different programs at the same time and you are constantly being knocked off the connection online. Very frustrating conditions to work under, not to mention the pay being only $15.00 an hour, this is an extremely demanding job with unrealistic goals. What an awful experience. Sad to say, I have never been treated this poorly by an employer in my life.

Quantity over quality because you can't take the time to review your work. Every task is micromanaged to the minute and you're expected to reach 80% every day, regardless of the project or issues that constantly happen with the junky computer programs. Training consisted of a week of rushed information that didn't even pertain to my position. Then less than a week shadowing employees who wouldn't confirm anything for fear they was telling me because they wasn't sure. If you have a question, it's either ask a team mate or check the site protocol, which many are out of date and no one knows how to update. Overtime is offered because the requests are so far out of compliance and every project is needed to be completed immediately because they wait until the last minute to share them. My management was super nice but they could never give me the same answer so I was always having to reconfirm what to give priority to or what to do. You have to be an already skilled ROIS coming in or you will immediately fail due to the inconsistency and old protocols. Don't expect to get to know your co workers, we're all to busy trying to hit 80%

First off, I loved that they acknowledged my education and background in healthcare during my interviews and continue to acknowledge it today. I was hired on with the intention of moving up in the company and although I’ve applied for higher positions, there is a 6 month wait after to being hired to be promoted. I started training on-site and have recently moved to working from home, which is quite convenient. However, in my role I don’t feel like my skills are being utilized greatly, but I do know that it is temporary. Any advice that I could give to mgmt is to not play favorites, especially to the point of other employee noticing it and vocalizing it with one another. If every employee is qualified to do a job, then they should all be given that equal opportunity and not just one. I am a competitor, so I constantly strive to do my best and my hope is that I am given a better opportunity to show Verisma that they hired the right person to work for their company. 

I loved this job until management changed.  Employees are now talked down to, getting written up constantly (sometimes two or three write ups at a time), different managers and supervisors all tell you different tasks and they all want them completed by "end of day". They expect the work of 3 people while pulling records from EMRs that do not work. The work environment is toxic because of the management change. Everyone is afraid to lose their job. The managers do not support their staff and instead only do things to protect themselves from getting written up as well. It is a shame that this job has turned into what it is now bc last year, it was an amazing job. Easily the best one I've had in healthcare. It was ruined by ONE person with an inflated ego, a bad attitude and way too much power.

I am a previous employee. I worked 2 years as an ROI. With an AAS and majored in HIM as my field of study, I was paid the same salary as someone off the street with no experience. The office staff were like a family, however those above and outside seemed concerned only with the bottom line. It truly is a revolving door company. If you don't like your job, oh well. There's the door, we will have you replaced tomorrow. People have worked for 5 to 7 years with no pay increase, the chance for advancement is slim to none. If you are looking for something temporary and want a stepping stone, have at it. If you are looking for a career, steer far away. If you are unsure about the revolving door statement and want proof, watch Indeed, they post jobs almost all the time. If it was a good steady job, there would be almost no postings!

This is a great place to start but isnt ideal for growth or career agility. The turnover rate is astronomically high. Release of Information Specialist are the middle men of operations and are hardly ever given recognition for their work and if we are it's in the form of gift cards in low demonoations. Seasoned employees are commensurated at the same level as new hires. Raises are non existent, while the duties and work load are ever increasing. Weekly meetings are held to discuss issues that have been pleuging the company since my tenure and are concluded with no concrete solutions. When operations issues are brought to the attention of leadership they are ignored and the blame is placed onto release of information specialist.

My day consisted of reviewing up to 18,000 pages/day of electronic medical records for health facilities around the country.  This included knowing the standards and laws of the state the facility was in with regard to Release of Information,HIPAA laws, and Meaningful Use.  Follow up with the facility by phone or email for discrepancies in authorization for release and disclosure issues in a timely manner is critical.

As one of 4 Review Specialists we continually relied on each other for backup and advice.  We worked very closely with the Customer Service group and Fulfillment group.

Top Job Titles	Average Salary
Information specialist 208 salaries reported	$18.10 per hour
Operations supervisor 16 salaries reported	$23.97 per hour
Customer service representative 5 salaries reported	$16.20 per hour
Client manager 4 salaries reported	$77,250 per year
Senior information specialist 34 salaries reported	$19.05 per hour

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