quality assurance analyst

technical support representative

scheduler

customer service representative

billing representative

Veritext

This role demands a significant financial investment with very little in return. Contractors are expected to supply everything themselves, including high-end laptops, multiple recorders, professional-grade microphones, backup devices, cables, headsets, and more. You must also pay for your own mobile phone, Wi-Fi, and internet backups to meet the redundancy requirements. The startup costs are overwhelming, and the ongoing expenses continue to mount.

In addition to the equipment, you're responsible for all your own training, certifications, memberships, and licenses — all at your own expense. There’s no health insurance, no paid time off, and no other benefits. As an independent contractor, you’re also expected to cover your own taxes and secure business insurance.

The job volume is inconsistent at best, making it incredibly difficult to earn enough to cover the high costs. Despite the claim of flexibility, the reality is that the work requires full-time availability for very little financial return. Communication from management is often unclear, and support is minimal.

This opportunity is not for the faint of heart. You’re essentially self-funding your own career with no guarantee of steady work or financial security. If you’re considering this path, be prepared for massive upfront costs with no reliable earning potential.

Management lacks clear communication and often seems detached from the reality of what the contractors are expected to handle. There is little guidance or support, and communication is sporadic, leaving contractors to figure things out on their own. The overall management approach feels more reactive than proactive.

The culture is largely solitary and lacks collaboration. You are expected to manage everything on your own, from equipment to taxes, which leads to a very isolated work experience. The company does not invest in fostering a team-oriented or supportive environment, which makes it feel like you're running your own business without the tools or security to succeed.

So, when I started, this was a pretty good job. Rates went from 25 to 47 an hour for a Deposition Officer. However, getting consistent work was always a challenge. It always seemed like there was never enough work to go around. Depositions are sporadic, of course, but there is also a lot of time before and after Depositions you don't really get compensated for if you want to turn everything in correctly and do a good job. 

Not a lot of good training- they have a decent online training course, but I felt extremely unprepared for doing In-Person assignments. I got marked down a lot for in person assignments, though I walked into many situatinos I had never been trained on. 

Often it's very difficult or impossible to get the help you need from your "Local Champion" until after the job, or until they email you about poor performance on that job.  The internal review process isn't helpful and is anxiety inducing. 

There is no clear communication between all departments, often you will show up to jobs without contact information for the client, without any idea of what the job will entail, and sometimes without the correct equipment. Often lawyers are not informed you are NOT a stenographer, so they will reject you after you show up, tell you that you aren't a real reporter. On the flip side of this, I once inquired what was a good stenography school, what would Veritext recommend, and my local Champion never responded. 

I could go on, but, the income was feast or famine, and tax season always hurt more than it should have, being a 1099, even with write offs. Never quite made enough money to justify the job. After all those years working there, having a lesser paying 9-5 would have been much less stressful and I would have ended up with more pay. I went bad into debt because I could never accurately judge how many hours I'd have per week. It was always quite a bit less than I expected. Be warned! Also, I think the management knows after many years the Reporters, who offer the main service Veritext provides, aren't compensated fairly. I felt like you were always treated with a mixture of apathy and disdain from upper management, or "retired reporters" as they said. Still, there were some very wonderful people in the company. Perhaps as the legal field contines to digitize some of these issues will dissipate; or perhaps a company that offers a base salary will eventually overtake Veritext, because the stress of the operation will go to the sales teams, instead of the bottom line of the Reporters. In other words, yes, their entire business model takes advantage of you. 

I worked at Veritext for a decade, so I have seen quite a few people come and go, both vendors and internal staff, and I’ve also seen a massive amount of evolution in the company policies, procedures, treatment of people, and where the company’s forward-looking mindset is.

I can confidently say that the way your worth is perceived will dictate how happy you are while working for this company. Everyone is disposable. Everyone. Making more money at any expense is the core principle of Veritext. The level of callousness they can display shocks even a veteran corporate employee — but the kindness they can show would shock a mom-and-pop employee.

When I started working at this company, it felt like work was a second home. My coworkers were like a big family. It was a wonderful environment and I thrived there. I shot up the ladder pretty quickly — well, that is, until I had a health problem and they no longer considered me to have the future they thought I would have with them. It was an immediately 180 and I felt like I was disposable and treated badly on a daily basis. 

I was told multiple times that if we don’t like a particular vendor or they are unreliable, we should keep them off the books until they quit. They do the same thing to their employees:  overwork them and treat them poorly until they quit.  Let me tell you, it works!

It is also a requirement (at least in my area) to be on-call 24/7 if you’re in management. Our area had a texting group chat and I would get texts at one or two in the morning sometimes saying something needed to be done with a job. It’s constant. I can’t count how many times I had to sacrifice my personal life or risk some type of professional retaliation if I didn’t. I can’t remember a single day I took off while I was their employee where I didn’t have to work at least a little bit anyways. Of course I wasn’t compensated for that time because I was “on PTO”. Your boundaries are not be respected and your time is not appreciated when you work for Veritext.

If you have the grit and desire to claw your way to the top, this might be a perfect fit for you! Just make sure your claws are big enough, and don’t be surprised if you find yourself in a metaphorical scene from the Lion King where they stab the hands you worked so hard to climb with and they watch you fall back down without a second thought.

•Management is responsive and tries to make themselves available when you need assistance. Team leaders are also very responsive and helpful.

•Pay is terrible. Literally court reporter minimum wage. You will not make a living wage being a digital court reporter. You will make less than 1/3 of the standard going rate for other types of reporters. Go do one of those, not this.

•Assignment quantity fluctuates. There will be some weeks where you get no assignments at all. Other weeks, you’ll have one every day. This is a great job for someone who doesn’t require steady income. If you want to make more than $25k/year at this, get a second job. Then get a third; you’ll need it.

•Workplace culture is all over the place. As an “independent contractor”, you will be still be told what to do, when to do it, and how to do it. If you don’t follow company policy at every step, you will be reprimanded. The company feedback system desperately needs updating as it only provides two outcomes: “Fail” and “Caution”. You are not recognized for the good work you do, and any kudos you attempt to pass along never makes it to its destination. Any feedback you get comes from the separate Transcription team. You will not hear anything from your manager unless it’s catastrophic.

•There is a hard limit on when you can turn in your work products. Must be done within 4 hours of the end of your job, which at first seems reasonable, but if you have an after-hours hearing that lasts late into the evening, you will still be expected to work past midnight to turn your files in. This can be mitigated by telling the Transcripts team, however.

•You will always be learning something new from your hearings. The subject will always be different and you’ll meet so many interesting people.

When I first read the reviews on here a good six months ago, I wasn't feeling great about applying because so many people had stated this company was looking for full time work, and I wasn't sure that would work for me since I was a full-time college student.  Now that I have been doing this for a couple months now, it is honestly great.  I wanted full time hours when I first applied but life is life, and I have had no issues with the company doing part time hours.  I am even able to put in 40 hour weeks whenever I am able to, or go back down to my usual 20 hour weeks if need be.  Veritext worked with me even when I was very new to legal transcribing, and frankly the pay is sometimes up to three to four times more than what I was making in my last job.  For me, the only downside is the caseloads do seem to be hit or miss depending on the week, but holidays do throw that off.  This really is an individual-based job, and Veritext does not hide that from you.  They set their expectations quite clearly from the beginning.  It was definitely a struggle trying to get through the training, but their training is VERY thorough and I have no problems completing my work after completing their training, even with little to no background experience in this field. 

Overall, coming to this company has been one of the best decisions I have made.  I get to spend time with my family, I personally work four days a week from home, and I have expendable income to actually go out and live a bit and spend a ridiculous amount on my wedding!

Management is like The eye of Sauron, ever watching, reporting their findings to whoever is above them, all the while never telling you what is being done or said behind the scenes. No sense of open communication and no space for improvement or development while they expect you to execute goals and tasks that often are overwhelming in their scope. You are at the behest of an ever-changing wind telling you improvements need to be made in one area, only for them to be addressed (usually at the detriment of the team morale and sanity). Then suddenly, the wind shifts, and the goal has been changed without the team's knowledge or feedback. Plans are often obtuse, directions are contradictory, and everything needs to be executed with 100% precision. The team is understaffed, overworked, and afraid to speak up.  By far the most toxic, depressing, and backward places I have ever had the misfortune to work in. If you are reading this and considering applying, do so at your own risk. 

There are multiple companies that offer better benefits, better management, and better pay. Working here is ok if you need a place to start but don’t expect to have any career opportunities for growth here. 

Very poor Midwest management (and from what we hear there’s all kinds of company issues). Supposedly ongoing issue for years but corporate refuses to address any issues or shift anything. It’s all shady. Sugarcoat things to clients just to pretend everything is okay but reality is this company doesn’t care about employees or clients, all they care is money money money. They only want mediocre workers who don’t care and will waste time but are basically paid slave labor. Don’t ask questions, keep your head down and do your work. 

The company is having money problems and we hear employees are being laid off, who knows who might be next. Also took away retirement benefits matching. There are no benefits to working here. If you want to keep your mental sanity and self-worth do not work here at any cost. Even fast food or grocery store pays better and less problems.

Someone else said it's the Walmart of Court Reporting-couldn't explain it better. You are so underappreciated here. Pay is terrible and they constantly want you to pay for more out of pocket (certs, all equipment, notary, etc), a nonsensical grading system for reporters. It was a lot better in the beginning and it's going downhill like an avalanche. I don't get enough work-you need to get two jobs a day to maybe survive. I used to always get that, now it's much less and I'm a "good" employee. Lots of confusion within all levels of the company and a huge lack of understanding as to what each person is doing. You will spend a lot of time working extra and not be compensated. You're at the mercy of your area scheduler to get work. Lately it's been a revolving door of them and they seem to either have favorites or not know what they're doing. Scheduling team used to be fire. There's a board where you can talk to other reporters to ask questions. It's the blind leading the blind.

Avoid this company at all costs. Their management is horrible, from the top to the bottom. After spending over a month of time and my own money on their unpaid training program, the first paid job they assigned me was impossible to transcribe due to horrible audio quality. I reached out to supervisors and quality control, as instructed, but ended up having to return the job because I couldn't clearly hear what the speakers were saying. I returned the job, following their own written policy, after which they terminated my employment contract without any discussion, in violation of their own written policy.  (By the way, the second job that I transcribed simultaneously while attempting the first was just fine. They simply have a zero-tolerance policy for mistakes, which in my case led to me somehow being made responsible for their own. I'm still trying to figure that one out.) Don't waste your time and money on them!

What is the best part of working at the company?
Provides training, though they require you to pay for it, generally.

What is the most stressful part about working at the company?
Rules are inconsistent. Training will tell you to do one thing, then disavow its own rules, then next level of training will tell you that what you're doing from the first level of training is incorrect. Often asks you to do things without giving clear guidelines, and then penalizes you for not doing it correctly. Feels a lot like the whole intention is to get people to pay for training and then fail it.

What is the work environment and culture like at the company?
Several different "supervisors" assessing your work with inconsistent approaches to the English language, so you never know when you're going to "make a mistake."

What is a typical day like for you at the company?
Grind, grind, grind, grind; submit project; wait, wait, wait -- heartbreak and frustration. Repeat.

Top Job Titles	Average Salary
Quality assurance analyst 6 salaries reported	$21.73 per hour
Technical support representative 46 salaries reported	$23.51 per hour
Scheduler 55 salaries reported	$22.35 per hour
Customer service representative 51 salaries reported	$21.84 per hour
Billing representative 9 salaries reported	$20.18 per hour

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