retail sales associate

bilingual sales representative

customer service representative

sales representative

solution specialist

Verizon

Your typical work day is not typical at all. You must be willing to work in a VERY fast paced environment where the majority of your pay is commissions based. You have good days and bad just like any other company. As a Solutions specialist you will be expected to assist customers based on a first come first serve queue. You must discover things about your customers that will lead you in a direction that enables you to create the best solution or solutions to their needs. You will get to work sign into your IPAD and begin taking customers from a queue. Sometimes you get very difficult or angry customers. Therefore, you must learn to diffuse the customer from escalating any further very quickly. sometimes you turn a very bad situation into a very lucrative and mutually beneficial situation. YOU WILL LEARN A LOT IF YOU PAY ATTENTION TO DETAIL! This company has one of the best training and development programs in the country! You will learn everything from how to sell, how to effectively and quickly communicate, HR policies, benefits, key technical knowledge that you can use in everyday life, how major corporations hire, fire, interview, and operate, how to maximize commissions and profits, how to conduct an account analysis, technical skills with all kinds of operating systems that change, critical thinking skills, how to read people's body language, and general corporate business knowledge that's practical. Co-workers and managers vary by location and personalities are all different. You may get a GREAT management team or not. The same goes for co-workers. Their is a saying in Verizon: "Never quit your position due to managers or co-workers, give it 6 months and you will have different management or co-workers, because they change every 6 months. The managers won't be able to handle the job, or your co-workers won't be able to handle the pressure and they will quit or move up to another store."The hardest part of the job is that you cannot help every customer due to company policies that are outside of your control, but you will be held accountable for those transactions, because the company will maintain the position that you should have turned that experience into a good one for the sake of customer satisfaction. You have 50/50 shot at being successful with this no matter HOW good you are some people are never satisfied. So have your manager help you to get creative (bend the rules) or lose the customer it's a lose lose fight on (NPS) customer satisfaction surveys.

PROS:
On a more positive note: I doubt there is a better training ground for young professionals to attain the skills they need to succeed in business whether big or small and in any department with ANY company in ANY ROLE. Also, being able to help people in a way that truly makes them happy. You will build a network of people simply because you deal with so many people a day. The money and benefits are simply astonishing, if you are a quick learner, and you excel in high pressure fast paced environments. You learn so much about the politics of business, how to network, intense attention to detail, marketing, strategic problem solving, the DOW, investments, finance, generally it's a free all inclusive MBA so to say. 

CONS: 
Changes that are so fast and frequent that you have to adapt at alarming speeds, commissions based sales make budgeting hard, WORK LIFE BALANCE is virtually non-existent! Commissions expectations continue to climb at disproportional rates. EVERY month the quotas get higher and higher. Experienced or senior reps will tell you that every year you WILL certainly make less than the year before, because the cellphone industry/market is DYING, but the best and most lucrative payouts for you will be NEW LINES. Who do you know that DOESN'T have a cellphone? the market is saturated which forces the companies to lower the consumers bills every year as they are in direct competition with each other. The company makes money on the bill NOT the devices contrary to popular belief. UPWARD mobility is slow and/or virtually NON-EXISTENT! For example, if you start in the call center you will almost NEVER be able to go to retail unless you get very lucky or you know someone high enough up to get you transferred. ( VERY RARE). The same is true with ANY division of the company. Compliance/ethics/policies vary by location, tenure, and who you know, or are friends with. If your manager likes you they will do more to help you, if they don't they will be less inclined to make exceptions for your customers unless it benefits their daily numbers in someway. This practice directly affects your paycheck. Do NOT step on the wrong toes.What is okay at one location would NEVER fly at another, so compliance is subjective. 

ALL in ALL:
Great place to work for someone who just graduated college, or someone looking for a career change with great money and benefits. Be very careful about the company you keep it can and will affect your pay and quality of life in general. Like any business it is what you make it for the most part.

1.	Team Building Skill
•	As a customer service advocate at Verizon Wireless, I recently worked with the coworkers to organize in my team how to go above and beyond the call of duty. Our aim was to help customers with their issues and concerns by giving customer satisfaction through successful troubleshooting. Our groups met initially to plan and execute tasks.  My role was to follow up and follow through with customer’s requests.  I established a plan for this task with calendar appointment to contact the customer I assisted and to document what I had done, what needed to be improved and by when. Our group met weekly to discuss progress.  We discussed individual and team status reports to see where we stand compared to other teams in the call center. This ensured that if one team member was having problems completing their tasks on time then others could provide additional support.  The team members said that they appreciated me taking on the task of giving feedback and additional support with new procedures, pricing plans and equipment and devices, as this was something that not everyone felt comfortable completing.  This team work had significantly contributed to the success of our team. 
1.	Time Management Skill
•	In my tenure with Verizon Wireless, our team decided that in order to be fully competitive we would need meet and discuss individual and group status on a weekly basis.  I realized that in order to achieve this goal and not adversely affect my work load, I would need to be disciplined and focused.  At the beginning of each team meeting, I would document any questions, suggestions and feedback significant to our team meetings.  I was very successful in adapting to this schedule and I found that under pressure I worked more effectively, and my work was of a higher quality.  In addition, I learned the value of time management and developed the discipline to stick to a routine.  
2.	Forecasting Skill
•	After training on a new device/equipment and software, my role was to take additional information that other team members have questions with. I documented the questions and put together training materials for everyone in the team to use as a guide. Based on this I, with the help of my supervisor, I arranged for other team members who need further assistance to obtain additional training whether it is a one on one training or a group refresher course on our weekly meetings. To cope with this additional task, I was given the opportunity to conduct offline training with team members. 
3.	Problem Solving Skill
•	I have recently faced problems with equipment/device and software launched by different manufacturers making it difficult for our team to keep up with the training. Although I have always met deadlines in the past, recently I have experienced major professional demands on my time. These include needing to make adjustments on my schedule, whether it is to come in earlier than my shift or to stay later. I recognized early action was necessary to solve this; therefore, I prioritized the main tasks needing completion with my supervisor and team members and restructured my hours with my Verizon Wireless to allow time to attend additional meetings for training to keep up with the time.  As a result, my team and I ranked first place in statistically performing better with troubleshooting and customer service in the entire call center.  In retrospect, I discovered the importance of communicating my task and position to others especially with my supervisor and seeking help when necessary.
4.	Relational and Interactive Skill
•	At Verizon Wireless, our team worked interdepartmentally with other departments carrying out customer service core values.  The aim was to provide performance results relating to customer service delivery.  To obtain this, I, independently scheduled and conducted a series of customer service interviews to follow up with any further issues.  I undertook over 30 to 50 phone calls per shift and organized the findings from our team to collaborate with other departments by communicating with other supervisors to convey experiences with other call center employees.   The outputs were used to develop better-quality working practices.

Hours are longer IF you are not a part of the "in" crowd and are actually required to do all parts of your job which means your days, if you work in the field with technicians, are anywhere from 10-16 hours if you know your documentation has to be legitimate.
 The best thing that I learned from Verizon is how to not be a boss but be a leader, unfortunately every leader I have ever known in my 20+ years in the company has been run out of the company.  
Hardest part of the job is never having enough time in the day to get all of your work done and spend some time with your family. You have to make a choice, family or work and some of us choose family knowing there would be consequences at work but sometimes it would be just too much. Favoritism of loyal people is disgusting; meaning that if I know you broke a company policy and should be fired, because it would look bad on me and possibly cast dispersion on others  that work for me that I already know are also violating the rules I make it go away and allow you to keep your job. 
Managers are expected get more done with less and are expected to drive the associates that work for them  to the very edge. There is a distinct separation of Union (associates) and management that makes the company a constant zone of what's right and what's right even if it is done in an unethical and sometimes illegal, yes I said illegal, way.
 I love the company for what it allowed me to do including get multiple forms of certifications and my tuition for my education reimbursed. The company should be a 5 star company, without any doubts in my mind. Why are they not? Its pretty simple, the people who are humane and understand that being a leader is something totally different than a boss are constantly squeezed out of the company. They create great programs like the Bell Atlantic Way & service elite. These programs focused on being better people, better leaders, better followers, better customer service providers and better customers ourselves. They implement each of these programs then didn't follow through with full implementation and making sure it was being done. When I attended both events I left thinking this would be great if they followed up on it, but alas they didn't. 
They are not a 5 because they don't even live up to their own credo and they know that it is just lip service. If they did live up to the very thing that the company is supposed to use as its guiding light  then they would be leaders and not bosses, they would care about creating a unified company rather than a divided company, they would value the people that do the work in the company just as much as the executives that make the decisions, and most importantly they would not silence, fire, intimidate, or humiliate a person who stands up and says that not only can we do better but that we have to do better. The last line of the credo says that We know our best was good for today but tomorrow  we will be better is not something that the leaders of the front lines associates strive for or even care about.
 The company is strictly about numbers, even if they know its a lie.  I could go on & on about the ways Verizon should be a 5 star but is not. They are only a three because of what they allowed me to do for myself and my family otherwise they would be a 1; marks my words, with the manner in which they treat people as sub-human and how they circle the wagons even if someone is wrong, it won't be long before Verizon is in the news for something else bad that they did, like pushing a person to the edge of their sanity.
The best part of working for Verizon was the feeling of family. I watched my co-workers start dating, get engaged, get married, have kids, kids grow up, and kids have their own children and it just so happens that a majority of the family works for Verizon. Your co-workers are the people you spend the most time with everyday, they are the people you see at least 5 out of 7 days every week. The people at Verizon are great, at least the foot soldiers, and that makes it a place where you get to know the people who work with you.

I worked for Verizon Wireless for 19 years. I started in customer service, moved on to technical support, spent a year in sales, transitioned to the credit review team and worked my way from rep to supervisor in that department (and the many iterations it went through over the years). If you've worked in a call center before then you understand the atmosphere. Lots of people working lots of different shifts, very noisy, fast paced and at times very entertaining. Also, very stressful (at times), repetitive, sometimes lofty goals and expectations are set (which can change monthly so getting used to change is essential from day one.)

Verizon Wireless in general is a great company to work for. The benefits are fantastic and you get plenty of vacation and personal time. Sick time is limited to 5 days a year and it would be more realistic to be given 7 since you are working in a call center. Like a school or other environment with lots of people coming and going, sickness can strike and spread through a floor or department like wildfire. In general it can be a dirty place. 401k is given as well as company matching up to 6% which is a huge bonus. The policies regarding vacation time accrual have changed over the years and I was grandfathered into the 'old' system so when I left I got 6 weeks of paid vacation, 56 hours of personal time and 5 sick days, which was pretty good. Being in management I didn't get to use all my vacation time every year so I always carried over around 100 hours. Management perks included a company cell phone and an iPad (all for work use). We are not members of a union (except for a few select retail stores) which is good for many reasons: no union dues owed, no potential work stoppage, and the ability to adapt to and change quickly. Rules, policies, procedures etc. change so often that if the company were unionized it would never get anything done. The culture is very open door and any employee is free to speak with their manager or manager's manager whenever they feel the need. In 19 years I never felt like I couldn't talk to someone if something was bothering me. I could go 2 bosses over my bosses head if I wanted to. But I never needed to. I think unions are great for some jobs/companies but not Verizon. 

Where it can get dicey with this company is the uncertainty of your job function. I was employed through numerous call center closings and relocations and 'restructuring'. They were not fun. I was relocated from NY to NC which turned out to be a great experience but it wasn't for everybody. Job roles, department roles, expectations etc. can all be altered or changed without notice so it can be somewhat of a gamble working here. Not long after I left the company at was announced about other call centers were closed with those employees given the option to apply elsewhere in a the company for a transfer or job change or take severance depending on tenure. Most go for the option of applying elsewhere which in itself is difficult when hundreds of people apply for a handful of positions, or are forced to look to relocate. It's scary and I understand how those people feel. If you are mobile and open to new experiences, you have a good chance at establishing a good career at Verizon Wireless. They provide tons of training courses and even pay for degrees in business and related fields through their relationship with Strayer University. You need thick skin to work for them though. Anything customer service related over the phone is challenging. Goals and expectations set are sometimes unrealistic (I know through setting them myself) and change is something that happens weekly. Get used to it. If you can, you may love your job. Pay should be more than what it is but it's not bad to start out at.

A Typical Day at Work: As a Senior Network Security Engineer at Verizon, my days were filled with a mix of proactive security monitoring, incident response, and collaborative projects. I spent a lot of time analyzing network traffic, identifying vulnerabilities, and working on security configurations to ensure our systems stayed protected. I also regularly interacted with cross-functional teams, providing guidance on security best practices and resolving complex security issues. Depending on the day, there were also meetings for project updates, risk assessments, and incident escalations.

What I Believe I Learned: In my role, I deepened my expertise in network security, working with advanced tools and protocols to protect large-scale infrastructure. I gained a comprehensive understanding of threat landscape trends and the evolving nature of cybersecurity challenges. I also improved my skills in risk management, incident response, and crisis communication, learning how to act swiftly and decisively in high-pressure situations. Additionally, I honed my ability to collaborate with diverse teams, translating complex security concepts into actionable insights for non-technical stakeholders.

Management: The management at Verizon was supportive but also very focused on results and performance. They encouraged technical growth and gave me autonomy to make decisions related to security protocols, while also holding me accountable for outcomes. Managers were approachable and offered feedback that was both constructive and encouraging. I felt there was always an emphasis on ensuring that my team and I had the resources and tools we needed to succeed. However, like in any large organization, there were instances of shifting priorities, which sometimes made it challenging to stay on top of long-term goals.

Workplace Culture: The workplace culture at Verizon was diverse, inclusive, and collaborative. There was a real sense of teamwork, and my colleagues were always willing to share knowledge and lend a hand when needed. As a senior engineer, I also took on mentorship responsibilities, helping junior team members grow in their careers. The culture placed high value on continuous learning, and there were ample opportunities for professional development. Despite the high-pressure nature of security work, there was a solid work-life balance and a supportive management team that recognized the importance of employee well-being.

The Hardest Part of the Job: The hardest part of the job was responding to critical security incidents, especially when they involved sophisticated threats or potential breaches. Time is always of the essence, and balancing the need for thoroughness with speed can be challenging. Additionally, managing and mitigating risks across a large and complex network often meant dealing with competing priorities and the constant pressure to stay ahead of emerging threats. The workload during security incidents could be intense, requiring focus and teamwork to resolve the issues quickly and effectively.

The Most Enjoyable Part of the Job: The most enjoyable part of the job was knowing that I played a key role in protecting sensitive data and ensuring the integrity of Verizon’s network. There’s a sense of satisfaction in resolving complex security challenges and implementing solutions that make a real difference in safeguarding the organization. I also enjoyed the collaboration with talented colleagues who brought different perspectives and expertise to the table. Being part of a team that helped shape Verizon’s security strategy and worked to stay ahead of threats was both fulfilling and motivating.

Verizon is a tough place to work. It is a haven for could of beens and single mothers. The management is horrible and they are forced to "push people out of the business". It's all about discipline. Most managers, I'd say 98% are people who couldn't do the rep job in the first place and who now try to tell us how easy it is. There is constant monitoring. Almost all our calls as well as our entire screens showing every move we make are recorded. The company will say this is for quality assurance but it's only used to catch reps not offering another stupid product that the customer doesn't need. Then you have your manager listening to you. Then you have the 2nd level sending out emails and instant messages saying they'll be listening. Then you have the 3rd levels saying they'll be listening. Then you have once a week when they'll pick one call and them every single manager on the northeast region will listen to your call and then tear it apart!!! Every manager trying to throw their two cents in saying how bad the call was. Sound fun yet? Then there's the force room. They are pure evil. They will ruin your life and you will soon grow to hate them. They are truly heartless and cold miserable people who hate reps and have no appreciation for what we go through. They will force mandatory overtime constantly. You may think great money, but once you have to do this job you will not want to work an extra minute. It's just more of a chance of getting fired. When you work at Verizon you have no set schedule. So if you have children when you kiss them good morning you will need to kiss them goodnight also because mommy or daddy has mandatory overtime because Verizon chooses to declare voluntary surpluses yet forces the loyal employees overtime. So say you work 9 to 530. Your hours with overtime will be 8 to 7. Good luck finding a daycare open that late. If you do, let me know. Most of the time they'll cancel overtime but either way you will find out at 530 which doesn't help you because you have to arrange for someone else to raise your children. It's no wonder 75% of the office has a chronic disability. The disability is the hatred of verizon and wanting to be a parent to your children. The place is a joke. Let's talk about sales. The job is called a service rep, but we are sales reps. Period. The objectives are out of control. If you have no morals, enjoy taking advantage of the elderly and foreigners by lying and adding things to people's bills without them knowing you will do very well at Verizon. They will protect you and never listen to your calls. You will be rewarded with trips and great prizes and money. In my office the same people have gone on these trips for over ten years. They are the shadier group of people you will ever meet. They do whatever they want and nothing ever happens to them. They will participate in indentity fraud in order to bypass the credit checks Verizon has. Everyone knows and management refuses to do anything about it. They will only pick on the honest people who are terrorized by management and subjected to constant monitoring and discipline. All they care about is sales. If you take a call and really help the customer with what they called for in the first place but don't jam products they don't need down their throat you will be told you are the worst and put on performance plans and driven out of the business. You should see the verbiage they want you to use. We are told to say it on the very end of the call when the customer is not paying attention. This is when we tell you what products you are getting that you never asked for. Every customer gets "free" trials. Free until they have to pay for it and call in angry which then we will remove that trial and add another product you didn't want or need.

I worked with the company for 6 years, following a difficult time of unemployment. During that time i watched the unethical behavior and immoral actions of the company grow. deliberately being told to mislead a customer or not being provided with information pertinent to the customers needs. Leadership would listen to your grievances but would disregard them as soon as you were finished, and this usually led to a higher degree of scrutiny on the person who raised a concern. The goals metrics of a representative grow by leaps and bounds without any increase in pay or other compensation. Departments are downsized or completely closed, their responsibilities folded, or rather dumped, on the next closest related department, again without compensation. Supervisors will listen to your concerns and are friendly BUT do not take the time or demonstrate the initiative to assist their representatives towards their goals, this is largely left to their coworkers sitting next to them on the work floor who do not have the appropriate time to do so, and for those that do there is no reward beyond helping a coworker, and if not approved by a supervisor can lead to disciplinary action against the person trying to help. The company demonstrated in my time a singular driven interest to profit with almost no interest to their employees. This is a company that allowed unauthorized persons to make changes on my own account, an employee account, despite the legal ramifications and the companies own policy preventing it. When confronted about it they clarified they made no error, nor was there an ethical issue. Hours you work vary by 'performance' but there is little clarification on the other things that can impact that performance, nor is there clarification that tenure is the heavier weighted item looked at, so be prepared to work closing shifts with minimal supervisor assistance during what is often the busier part of the day. The time off package looks great until someone explains that despite the 100 hours of time you have to take off, you must first wait for 'The Book' to open, which they will not tell you is closed the majority of the time preventing it. Nor will they tell you that holidays require participation and will attempt to accept volunteers for those days, though \ very few ever do leaving the company to make those days mandatory for a large portion. You can't trust certain websites about the company either, in my time with the company I found they were using their own form of PR department to fill out reviews online about their business. 

There is no growth with this company either. It will appear so at first but after one, or rarely 2, steps up the ladder you hit the ceiling. Supervisors rarely leave their position, despite the toxic behavior of some of those in place at this time and the detriment to their own people. You will work for some of these terrible people and will have to accept that you will either work for the tyrant forever or will have to shift departments, running into the same issue with a different name, or you will have to find another business to be employed with.

I lived stress from day one to end at this company. Every day was a burden. Many reviews will say the customers were the worst part, and they can be difficult and profane sometimes, but the supervisors and their leadership setting slave driving policies and enforcing them with poor leadership by people who cannot do the job they have to teach others was far worse. Apply at your own risk.

Compensation is good - not necessarily the highest comp in the world, but for a single person, it is quite good.  Most jobs no longer receive free personal cell phone service, but all employees do receive significant discounts on personal service and accessories.  Tuition reimbursement, though cumbersome, is worth the time and effort.  I've found that not only does Verizon pay more per year, there aren't as many restrictions as with other companies (one of my previous employers required that I stay employed for six years upon graduation - Verizon has no such requirement).   Health insurance is also top notch - if you're willing to pay for it.  They not only have a 401k match, but are actively pushing you - every year you are automatically enrolled in their 401k and you have to opt out if you don't want it (it's highly recommended that you do NOT opt out).  

But is it a fun place to work?   Not really.  Much of the fun was lost years ago.  There's little opportunity to meet, let alone socialize with members of your team, without some major effort and approval from Finance.  In my last year there - my team was spread out across 13 states.  We got along and were professional, but much of the fun is drained when you're never in the same room.  

Empowerment was once a major attribute.  Not any more, particularly if you work with business customers.  No matter how justified, no matter how small the amount, a B2B rep/support person has ZERO authority to credit, discount, or give an item to a customer without expressed written consent from Finance.  

Micromanagement is the rule in my area now.  Supervisors want to see you work (as opposed to being more concerned about results) and your work is graded on metrics that have nothing to do with the corporate balance sheet.  For example, one metric was to do 8 tasks per day, but not one of my managers could explain how those 8 tasks contribute to the bottom line (or top line for that matter).  How do you explain how you've impacted the business if your managers don't know? Working remote is more than possible (this is a wireless company after all) but frowned upon and before I left required approval from 3 managers to make happen - even during inclement weather.


More generally, Verizon in the past 3 years has had some missteps for sure - but some could have been avoided.  For some reason, we relinquished our pace-setting position and began chasing our competitors who are behind us in most every metric.  I suspect the change was due to revenue, but no one ever really says it.   The biggest change was moving the focus from new industries (like IoT - Internet of Things) back to selling smartphones - as if we couldn't see the smartphone market is saturated.  A saturated market only grows with the population and there's an entire new set of applications for Verizon - particularly in the industrial markets like robotics and autonomous driving/smart roads.  

Overall, I once loved working for Verizon, particularly since I was treated as if my input mattered.  I learned a lot, experienced a lot more, and thoroughly enjoyed the regular gatherings, especially our annual kickoffs. 
But when I was offered a severance, it was time to go.  Only a major, major job offer would have kept me there. 

My advice to anyone who is joining Verizon - take advantage of the benefits and go in with an idea for a career path.  Where do you want to go?  And then ask for help in getting there.

Verizon Wireless is a great company and is good to their employee especially in the corporate/B2B departments. There are numerous opportunities for advancement and networking to further your professional career.

The biggest challenge specifically for the Business Account Executive role would be the internal sales structure that is highly restrictive especially in the defined territories and industry verticals that are assigned to each position specifically. The defined structure VZW utilizes restricting sales territories/industries creates an inconsistency across the BAE role within VZW because some territories/industries have a larger prospective client base than others. Due to the structure, certain sales professionals are constrained which creates a situation where effort and aptitude hold little to no significance in achieving success and reaching set goals. Sadly, some BAEs with these challenges are unable to utilize their full potential simply because of the corporate structure creating a tragic environment where both VZW and the BAE are at a loss. Yet other more (Territory/Vertical) fortunate BAEs are placed at a different form of disadvantage. Their territories/industries have more potential opportunity and as a result do not require these BAEs to fully apply themselves to reach (BAE wide) quotas/goals in comparison to their less fortunate peers. Unfortunately, overall performance is frequently not as reflection of the professional's ability, knowledge or effort. Rather it is a reflection of the territory/vertical itself (and not of the professionals potential).

 If you get a BAE position within a good territory/industry with ample  opportunity (and have a supportive management team) you will undoubtedly excel in this role! However if your BAE position is defined by a restrictive territory/vertical, you will have to put in extra effort and find innovative strategies/methods in order to achieve success in this position. 

Although not well utilized by all sales professionals within the company, VZW provides a supportive cross channel (Retail & B2B) culture that can assist you succeeding in this role regardless of the territory or any other challenges that you may be faced with. I would highly suggest taking advantage of the National Account Management Team, Retail Management Team and any other VZW department/resource that you are given the opportunity to interact with. It will also provide you with an internal network at VZW that will support you, encourage your development and will without question propel your professional career. If you choose to take advantage of these opportunities and engage the professionals (and other resources) within VZW you will succeed in the BAE role and have the chance to advance your role within VZW moving forward.

I thoroughly enjoyed the trainings, vendor presentations, and peer interactions/Team building events that define the daily and weekly experience of the BAE role within Verizon Wireless. VZW provides rich training programs and resources that are administered by an innovative and enthusiastic team of true business professionals!!!

From the very beginning, my training with Verizon was very extensive & fantastic for a solid start in sales. From presentation, word choice, attitude down to product knowledge, Verizon's training is the best I have experienced. 

However, I immediately felt how low I was on the "totem pole" in my store when I arrived from training. My ideas and thoughts were dismissed in what I thought was a rude and unprofessional manner by the management of my particular store. 

Other team members who had more years & experience than I, seemed to be conducting their sales in a completely different manner from which Verizon had just trained me. Maybe there should be some re-training periodically of team members. I felt at a loss of how I was supposed to obtain sales.

When I was sent to other stores in my district, I did not feel the same attitude in those stores so I was not completely discouraged. In fact, it drove me to strive for better quotas, sales, and overall customer satisfaction. I believe I thrived in the competitive environment that was present in my district. 

As I became a better sales rep & built up customer relationships, I felt animosity from my other team members. My sales were driving the quotas up and I believe that the other reps felt annoyed that their quotas by consequence rose. They could no longer just "get by" in the way I thought they were doing.

Eventually, that animosity continued to build & led to my eventual termination from Verizon. I do not believe that the HR rep who was looking into the disagreement between myself and a team member, was as unbiased or thorough as should have been expected. I was immediately "recommended" by management to use personal days while HR "investigated" the incident. I was never contacted by HR during this time for my account of events. My manager eventually contacted me saying I was terminated with no true explanation. My manager was having inquires into her management of the store recently, and I feel that she threw me under the bus to save face for upper management. 

That ultimately was the worst part of my employment with Verizon. I had grown to genuinely care for me team members & was proud to represent Verizon as a driven, competitive team member. During that time of leave, I was ostracized by my team & what I thought were friends. Only the other manager with whom I had grown a real working relationship with, has contacted me since my termination.

Ultimately, Verizon is a fantastic, growing company that I was proud to work for & endorse. The training that I received, prepared me to become a successful sales representative with the company as well as for future jobs & endeavors. There were many driven, capable, professional team members that I met throughout training & other stores. If team members who have worked from years with the company, were updated on current training & sales techniques, I believe that would solve some problems I saw through my time there. I also believe there should be more leadership training or better screening process for management positions. Overall, I enjoyed working for the company and wish things had turned out differently.

Top Job Titles	Average Salary
Retail sales associate 1408 salaries reported	$18.49 per hour
Bilingual sales representative 862 salaries reported	$46,500 per year
Customer service representative 7 salaries reported	$13.64 per hour
Sales representative 38 salaries reported	$59,095 per year
Solution specialist 4 salaries reported	$41,750 per year

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