senior software engineer

process technician

customer care specialist

software engineer

processor

Verra Mobility

I am currently working with verra and I have worked here for a year and so, as of my experience, when I was working at the office, because now I am in the remote position thankfully, I experiencing good environment. Really quiet, but it’s good. You don’t see any drama, the environment is really nice. In the place that they put you to work at your desk is also really nice Just to tell you we have a desk that moves up and down anytime we want with a Large Desk really comfortable place. Also, my leaders have been really polite. But the other side of the coin is, there’s a lot of concerns going on right now with the company. Literally, my leader told me, and the team that she can be fired tomorrow or any of us. And this company does concerns me, because I’ve seen some really good processors go because they couldn’t meet their metrics apparently. But even I’ve noticed that for some reason the metrics are oddly calculated I say this, because there is times where I’ve noticed that I have put a lot of effort to get my metrics but sometimes because also our system can get really slow It won’t always be like you expect, so that can be really stressful because your Job depends on that metrics. I just got my contract, renewed in the company and the company recently hired me. But there’s a lot of uncertainty as to where the company is going with its employees. For me, this is a good Job, since I’m not the head of my household, and the schedule is really good. Which I can accommodate that to my school schedule. I would just say for someone that is wondering if it’s Job is that I’ll say yes, but it’s not a Job position that is stable. You can either last or not and this Job is also about finding the tricks to keep good metrics. my advice is, if you’re looking for a job for the meantime this is a good option. in overall, the Job is good. It’s not stable. May even get a remote position. Which is not easy to get, and it’s not offered to Just anybody they aren’t paying you more, but you are saving gas. Also, I think there’s something important that you should know. And is that that this Job during the Year. It’s got it speaks and lows so you might not have a stable income for a month or more because this Job is full-time. If there’s no work to do they will let you go early, and it’s not optional This especially happens the beginning of the year..They also offer Overtime most of the time when there’s a lot of work to do and the overtime is really good because they pay about $24 an hour of OT. And I got told that there is a chance for me to grow in the company, so I’m hoping that I can at least make it until I finish college.


This company helps rental agencies rip off their customers by deception. Customers are not given verbal disclosure when signing rental vehicle contracts regarding automatic billing for tolling and traffic violation fees and  exorbitant extra service fees. Extremely high volume of inbound calls from angry customers seeking refunds. Micromanagement is implemented at this company. Customer service representative’s breaks are short and split throughout the day. Incorrect and long delayed (2-8 months!) automatic billing on a customer’s credit/debit card is a consistent common occurrence, which contributes even more to angry customer calls. Common incorrect billing includes customers who are charged for tolls or traffic violations that they never incurred while renting a vehicle. Management and especially supervisors are not friendly. High employee turnover. No room for advancement in the company from a customer service position.

A typical day is clocking in and working until your break, lunch, and clock out. The most enjoyable part of the job is using headphones whenever you like. The office itself is quiet except for leadership that constantly has loud conversations the entire day, simply because they can.

The work seems simple enough until the metrics conversations begin. You can barely get your foot in the door before they begin stressing metrics during training. There's a difference between pushing someone for growth and being completely ridiculous. This company falls on the side of being absurd.
If you're not having a 1 on 1 about metrics, your receiving an email about metrics. When you aren't in a meeting for metrics, they want you checking those metrics. Until you meet with leadership again...about metrics. It gets repetitive and exhausting quicker than the work. 

They hire you for a certain role and constantly hint the role "won't last forever." Leaders will loudly communicate how they are hiring additional individuals for the same position. They also have no intention of sending new hires to work from home regardless of what's mentioned in your hiring process. Regardless of how they pretend in the beginning there is no real room for growth. Continue searching for other work, they are shameless about wasting your time here.



I feel this company does not care about ensuring their employees understands and can carry out required tasks. I worked for them for close to 8 months before I finally resigned. The training process should be longer since there is so much information to retain. This company made me feel as though they only cared about production. The supervisors are easily annoyed when reaching out for support. The supervisors also protect each other when an employee is unfailry treated by a supervisor. The supervisors accused me of doing things against company policy but did not have proof that I did those things. They will always believe the customer and a lot of times will not do proper research to see if what was alleged was true. The customer service department has all of these expectations but they do the bare minimum to help employees improve. The customers are extremly rude most of the time. It can be mentally draining. The company environment is very unprofessional. These are my thoughts based on my experience working there. 

It's not the best place to work the job itself isn't hard but the people and the management aren't good A lot of the employees don't want to do their job and point the finger to try to keep things off of them. They promise all kinds of things to the clients but don't think about how it's going to get done. Then when something gets missed or something isn't done right because they don't have any training materials so you'll know the procedures everything is word of mouth and you'll get different answers or they'll change something and it won't come down the chain until you're getting in "trouble" for doing it the old way you were told to do it. Plus they usually only train you for a few hours for about 2 or 4 days. A lot of the employees don't want to do their job and point the finger to try to keep things off of them. Management doesn't do anything  and they don't know anything about the processes themselves so they can't help or give advice and they also don't understand the complexity of the jobs for the pay.

- Excessive number of meetings throughout the day, often limiting productive work time.
- Individual efforts frequently go unrecognized unless aligned with one of the very few truly effective leaders.
- Workplace culture suffers from a lack of trust among colleagues, with instances of unprofessional behavior and internal politics.
- Certain senior managers demonstrate a lack of respect for lower-level team members, undermining morale and collaboration.
- Many of the organization’s strongest leaders have either left voluntarily or were driven out, weakening leadership continuity.



The office here is honestly one of the coolest places to work.  Colorful walls, treadmill desks, ping pong table, massage chairs, TV's.  I'd definitely rather be in an office like that than at a boring corporate company where they don't care about you and you're just a number.  Here you either go by your first name or even a cool nickname.  Lots of people in management were promoted from within and are very relatable.  If you ever have a question there is always someone there for you to go to, which is good.  There's always some sort of contest or game going on and it really helps take the edge off a high-pressure environment.  This is really the only company that does what they do so it's inevitable that there's always going to be changes.  Not all of them are easy but they really try to work with you to get everyone on board.  Definitely plan to stay for the long run.

I typical day at work was looking forward to interacting with my co workers and customers. during the time that I was employed at HTA I learned how to deal and handle calls in a very polite and professional manner. Management was the only down fall to this company, there was a lot of favoritism along with the company incorrectly billing customers with extremely high charges and also incorrect charges. There was no type of foundation when coming to management. My co workers was the only reason I looked forward to going to work. The most enjoyable part of my position was being able to resolve customer issues in a timely and professional manor. 

I strive to always do my best and more at my place of work and I will always continue to enforce this action where ever my career path takes me.

Horrible management, you are told you get paid to work, Not take breaks or lunches (you are expected to eat your lunch at your desk, while working or attending the 101 meetings a day).  You are spoken to as if you are worthless, never appreciated, no matter what you do and how much you contribute.   Management tells you to do something one way and after you start working, they flip flop on what they want, or tell you it’s not what they want after you are done. 

They promote culture, but there is none, unless you call a hostile working environment “culture”.  Pay is horrible, benefits are even worse.  There’s no such thing as a vacation because even if you are on “vacation” you are expected to answer your phone and emails, and you better answer it or you will get their wrath of “where were you, why didn’t you answer?”.  

All in all, fun as far away, as fast as you can, and never look back.

The company started out great but somewhere along the line management lost its vision. The work is pretty routine and there is nothing new to learn. You are stuck doing the same monotonous work day in and day out. It works out well if you care about 9-5 job and are not looking to grow. The co-workers were good, not sure if the same ones are still there. The good employees are either fired or they leave. The ones who are on top are mostly friends of management or someone who sucks up really well(that's why they are the top brass). Compensation is not good, unless you fit the description above, in which case you don't really have to work from 9-5. These handful can set their own work hours.Pretty much nothing to enjoy about coming to work, unless you just want to have some job and are happy earning the same salary for years.

Top Job Titles	Average Salary
Senior software engineer 4 salaries reported	$138,000 per year
Process technician 2 salaries reported	$17.75 per hour
Customer care specialist 3 salaries reported	$17.17 per hour
Software engineer 4 salaries reported	$118,750 per year
Processor 3 salaries reported	$16.67 per hour

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