warehouse specialist

customer service representative

equipment operator

laborer

warehouse supervisor

Vertical Cold Storage

I was there over 5 years. The company was absolutely fantastic when I first started in 2017 and very family oriented. However, around 2020s when things started changing for the worst. The management structure changed and the company became more corporate and money driven. They treated the supervisors as well, but everybody else like, they were trash. The turnover rate is absolutely crazy. Managers do not care about the employees, at all. They want them to work as many hours as they could possibly work and do the job of three people. If they don’t do that then they are trash.  I once worked in 18 hour day then I had to leave early the next day and they said that they were questioning my commitment to the company. I quit because of the company’s lack of interest in getting better or empathy. They care even less about the drivers. They will absolutely lie to their customers to make themselves look better. And then laugh about it. They cannot keep up with the demand, and they refused to try and create a better culture for employees to stay longer. They simply care about how many loads they can put on the schedule whether they can fulfill the schedule or not.

What is the best part of working at the company?
Everyone gets along and help each other out no matter what position you may work.

What is the most stressful part about working at the company?
There are days when it's slow and you leave work early. Which can put a major dent in your check.

What is the work environment and culture like at the company?
The environment is great from the office all the way down to the associates. Everyone on my shift gets along great.

What is a typical day like for you at the company?
Being around great people which help you make it through the day to look forward to the next day.

my skills did exceeded their expectations at the night shift. day crew are different breed, and some (day only) lacked communication especially which direction they're going on the reach, expected you to stay out of the way instead of working along with you. night have competition but since fewer associates, more space. not deaf friendly, due to hearing aids issues, i was encouraged not to be on the clock, I respected their decisions. they did help to ensure that I got paid that week I couldn't work. had to leave after that in case it happens again. still waiting on my special hoodie........

What is the best part of working at the company?
This company has no best parts.. it's all based on if they like you.. not if u can do the job.

What is the most stressful part about working at the company?
Most stressful part is.. EVERYTHING,  supervisors don't listen to essential input.  They say follow the rules, that's until they want to break them.

What is the work environment and culture like at the company?
Everyone is aggressive or unruly

What is a typical day like for you at the company?
Long stressful, and no idea of the next step or process.

You will instantly regret applying here. If you are looking to do the work of 3 ppl this is your job. Management doesn't communicate or manage but expects the world, they need to get it together. The supervisor has family working in the shipping dept so don't expect much work done from her.   Processes change weekly and the work is complicated. And reminder: HR is not for the employee. This place has gone down hill the last 3yrs.. high turnover with employees. This place drained the life out of me the last 4 1/2yrs. DONT WASTE YOUR TIME!

This location used to be MW Cold, and was a great place to work under that management. Ever since Vertical Cold bought out MW, work requirements have shot way high with a rate system that tracks what they call "missing time" (which is actually just any time you're not scanning, if the time is truly missing or not), and exceedingly tight limits on both rate and missing time before you see meetings with the supervisor and writeups. I highly do NOT suggest working here if you want a decent place to work.

What is the best part of working at the company?
Weekly pay and the ability to get OT.  

What is the most stressful part about working at the company?
Too many duties for 1 person. Unrealistic expectations.  Management doesn’t offer support. 

What is the work environment and culture like at the company?
Toxic and hectic.  Manager has many friends and family in office. 

What is a typical day like for you at the company?
Non-stop checking in drivers and entry of loads and all other duties assigned.

Vertical Cold is a company that is completely hostile to those that make it work. They completely bungled their recent takeover by lying to their employees and hiring incompetents to serve as team leads. Further, they are using Amazon-esque policies to constantly monitor and write up their employees for anything from temporarily leaving equipment unattended to bending down incorrectly.

Work anywhere else

They are very unorganized. The management does not care about you. They don't get you the training you need even when you tell them multiple times and promised training. You are not a priority you are a number and a position they are trying to fill and will replace you in a heartbeat. If management don't like you they will find the stupidest reason to fire you. They do not care about your personal life or you. HR sucks. Office is gossipy and sucks.

This is the best job I have ever had. I really like all my coworkers and enjoy the work. We are growing really quickly and there is a lot of opportunity to grow and work on new things. The culture is great and our team likes to have fun. I would recommend working at Vertical to anyone. 

Top Job Titles	Average Salary
Warehouse specialist 29 salaries reported	$21.47 per hour
Customer service representative 16 salaries reported	$21.06 per hour
Equipment operator 5 salaries reported	$18.55 per hour
Laborer 6 salaries reported	$15.00 per hour
Warehouse supervisor 4 salaries reported	$66,625 per year

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