call center representative

researcher

customer service representative

outbound call center representative

entry level call center representative

Vertical-Screen,-Inc

I loved working at Vertical Screen. My co-workers were very friendly as were my managers. They worked with my schedule if I ever had a conflict and the overtime opportunities were endless. This job does require a lot of phone calls but the work is fairly easy and the day goes by fast. This is a desk job where work is assigned out and although it may seem like a lot of work at first, it goes by very quickly. The managers and supervisors do recognize who works hard and will offer the opportunity to train in another capacity.

A typical day at Vertical Screen is making phone calls. As a Human Resources Researcher, I called places to verify employment history, education history, and conduct reference interviews. I developed excellent communication skills and time management skills. A lot of people can be apprehensive when you call to do a background check, sometimes they will even hang up on you but I learned how to effectively communicate with people so they wouldnt disconnect on me and I would be able to get the background check done without any problems.

This is an excellent job that essentially anyone can do. The pay is pretty decent for the type of work done ($11.50 per hour or $12.00 per hour if a foreign language is spoken). They do offer a lot of perks such as paid lunches, free healthcare, 401K, free Costco memberships, etc. The dresscode is casual - jeans, sweatshirts, sneakers - which was great because the job can sometimes get stressful.

This is an excellent place to work; you will learn communication skills, time management skills, human resource functions, customer service skills, and basic, but necessary, office skills. This is a great job for anyone starting out or someone who wants an easier desk job.

This company to me feels incredibly toxic. They want a minimum of 10 hours of over time a week before they will consider to train you on anything. They do include overtime as part of your annual review and if you don't work enough over time you get dinged for it. There are several points in the annual review where it was explained to me everyone gets a 2 out of 5 and you can't score higher. 
There have been several times I have challenged the people training me and they have had to recant the statements they made in attempts to train me and how I can speak to 3 different trainer about the same thing and they each have a different answer.
My favorite however is when I had someone looking over my shoulder to job shadow, was told the best way to handle the case was to do it a certain way. It got sent back to me with red marks so to speak telling me I did it wrong and the trainer just shrugged and told me to do as I was told.
You are written up for showing up a minute late and in the quarterly review of your attendance, and was told that the 2 times I clocked in a minute late wasn't acceptable and they were hoping to see an improvement.
I was out sick for a few days and gave a doctors note. During my quarterly review it was marked as an excused absence and that there were no problems with my attendance. A month later I was given a verbal warning telling me that extended absence was not okay and I needed to do better.
Honestly not sure if this is an issue with the company itself or the office location I work at. But I don't recommend it.

Fieldprint Inc. Is all about who you know or who you're willing to kiss up to no matter you're skill set.They have no consideration for employees that really work their tail off and would rather promote and praise those that are within their clique.  If you're a comic book junkie or online gaming guru then you've got an in with the supervisors.  
I've been here for two years and have done more than my share of the "supervisors" work as they do more delegating of their workload and more "stepping out" of the office for personal runs than anything else.
Finding a supervisor at times is like looking for "Waldo".  They also have you do work that is way outside of your job description or above your present pay grade and in the end there's no compensation at all.  As individuals they're okay, as supervisors they have a lot to learn, there's more to it than just ordering people around and delegating every little task so that they can have time for their group powwow which happens more often than it should to disuss who saw the latest episode of a show or where they're going to have lunch at, etc etc .  Also, there is definitely some racial and cultural issues to be dealt with there as well.  If you're bilingual it's okay to speak your native language as long as it's only when you're dealing with a client (gotta have the money coming in right) aside from that they frown upon it and act as if your planning a coup against the company if they hear you.
Long story short, get in, get the experience, and move on to a more efficient company that would appreciate their employees and treat them as competent adults.

This organization is a good starting point for young professionals to gain early work experience.

Not a great place to grow and learn; for the management here, growth is correlated with additional responsibility and workload, and doesn’t focus on grooming soft-skills such as communication, problem solving, critical thinking, etc.

The unlimited overtime is a plus and the work is pretty simple and straightforward. This company doesn’t require highly competent individuals for employment- essentially, if you’re familiar with Windows OS and Microsoft Office, you’ll be fine.

The Health Benefits are above average for people who are single and/or don’t have any major health concerns.

There is very little accountability here which is good if you’re looking for job security as it’s very difficult to get terminated unless you do something morally or ethically wrong. That, or you don’t show up for your shifts (but even then it’ll take a while for you to get terminated.)

The accountability piece can be a problem if you’re hoping to have management address a concern and/or hold other team members accountable.

For those aspiring to “grow” within the company, although there may be opportunities within other teams, there are very little opportunities for management positions. As you earn new positions, you will not be given any formal training on management skills, talent development, data analysis, etc. However, you’ll be expected to learn or posses these skills.

Finally, the culture here is very poor. There are some great aspects, but I’d stay away from this company if you’re looking to make a career out of it.

This is a call center job period. It is a 10 hours shift daily regardless of what you were told during the interview. Training is 2 weeks, you are on your own after. You will be sent changes daily and expect to remember everything. You get paid $12 an hour and some cents if you stay more than 1 year. High turnover due to unrealistic production goals and medieval system in place. It looks like an easy job during training, but it is not.You will deal with hesitant and extremely rude people over the phone and unable to finish your components. If you are personable and have NEVER worked in customer service this is not for you. You are constantly against the clock which can be overwhelming or exciting depending on your personality. Management is passive-aggressive. All types of isms and clicks are alive and well here just like in junior high. This influences who get promoted or given bonuses as well. If it was not for free healthcare, working from home due to COVID19(they need to make this permanent at home)and unlimited overtime this job will have nothing else to offer. If you need a job until you find something else, then go for it. Do not get too comfortable though as this job may overtake your life- find a balance.

This is a very secure job.  It is very difficult to get fired, as evidenced by the actions of some of my coworkers.  You are also constantly encouraged to do overtime, at which you make time and a half.  Schedules are very flexible, especially in the Warminster office.  You can work 6am to 2pm, 12 midnight to 8am, pretty much any shift you need.  You can also have a 'normal' shift and ask to have it moved or shortened when needed, and it is usually approved.  On the downside, you are actively discouraged from taking breaks. During the 'busy season', you are expected to handle an exorbitant amount of work, as many as 20 files an hour.  While many members of management seem to really care about their employees, other parts of the company act as though you are cattle and easily replaced.  Vertical Screen never, ever closes for weather related reasons, and you only get six paid days off per year.  Time off must be earned, and only 4 hours are earned every pay period.  To compare to previous jobs I have held, it is irritating, insulting, and paltry.  The benefits package provided covers only the very basic of procedures and medicines; I have had two major and necessary medical claims that were not covered in any way by our benefits. If you are looking for a position where you know you will get paid every week and you don't mind sitting for 40 hours a week, this is a good job.

The job function was the same every day but every case was different.  This made the job very interesting. All jobs were loaded into the computer according to a  "time sensitive"  format. High priority and rush jobs had to be completed before all other jobs. Productivity was implemented to assure customer satisfaction. Reading and paying attention to details was the main concern for this position. The hardest part of the job was reading the handwritten faxes. Most of the handwriting was hard to understand and it slowed down your productivity. Close attention was paid to what the subject answered to the question "can we contact your current employer".   If the subject answers "no", it must be noted before sending to research.  The company was very strict when it came to this subject, as they should be. The company's training department was excellent.  The company always made it a point to thank everyone from time to time when the productivity was met for the month.  This was done through luncheons, ice cream treats, hoagie/pizza days, etc.  The company was good to their employees.
All employees was friendly and got along with each other.  The company did not tolerate nonsense which made for an excellent work environment.  The company made everyone feel like they were apart of a family. I loved everything about this job, even the faxes because it was a challenge.

I see a lot of mixed reviews about Vertical Screen and I haven't been able to figure out where the negative reviews come from. You know exactly what it is going in, they don't sugar coat it. If you're starting as a researcher you are told that it's production based and you are expected to reach a quota every day with minimal errors. It can be somewhat intense. There is no down time at all. But it is a good job and I have the best managers. It can be a bit frustrating and draining some days but it's not that difficult to reach the expectations that are set for you. Over your first few months of service there is a gradual increase in their expectations of you that pretty much coincides with the natural flow of how fast and accurate you become with as you become more comfortable with the job. 

The benefits are amazing. You don't see many employers paying for benefits anymore and the employee's health insurance is paid for by Vertical Screen. If you want to add family members, it's a small fee per pay period. And it's GREAT insurance.

Managers/supervisors are always willing to accommodate needs for schedule changes (come in early to leave early) so as to not use PTO time.

Vertical Screen is a great place to work! Don't listen to the negatives! Decide for yourself. The negative reviews scared me so much they almost kept me from accepting a position. I'm so glad I didn't listen.

It's nice to establish a full time job just a few months out of college and also to pick my own shift considering the earlier of the two is far too early for me. (It was a choice of either to work from 6:00AM - 2:00PM or 2:00PM - 10:00PM.) Those are the two key pros I can think of besides catered luncheons or water ice or ice cream every few months whether it be for holidays or chosen at random by the company. The cons are equally significant as the pros unfortunately. The starting salary for an entry level worker is $11.50 per hour and I was still tremendously underpaid once I was raised to $12 per hour after the first few months. This is especially disappointing considering how tedious one research component can be even when the work becomes more basic outside of training. We were paid less than $1 per component and the LUL instructions are often a multi-step process, especially for a GED mailing request for example.  The only reason I cared about a higher salary was because I wanted to move out and establish an independent lifestyle but this job was sort of a dead end position for that type of circumstance. I'd also like to point out that there is very little chance of advancing to either a promotion or a departmental transfer. I applied to two different departments internally but Human Resources never got back to me. 
: (

I believe Vertical Screen is best for individuals who want autonomy and enjoy putting their head down with a nose-to-the-grindstone ethic. Most of the positions involve the kind of work that when you leave at the end of the day, it doesn't follow you home. However, the company is often very demanding of its employees and is strict about attendance and department objectives. Additionally, OT is expected weekly.

Personally, that environment worked well for me for many years. I started at an entry level, and then was promoted to a position and department I enjoyed working in for many years. It gave me the experience necessary to move on to my dream job.

When I left, the salary wasn't competitive for my level of experience and skill. Additionally, I was watching my department shrink as automation took over and the pandemic caused a reduction in business.

I think people who stay at the company for many years tend to have similar stories as mine. Others move into upper management/director positions. Those who leave quickly tend to be looking for something my personally rewarding in their work.

Top Job Titles	Average Salary
Call center representative 46 salaries reported	$15.88 per hour
Researcher 37 salaries reported	$15.89 per hour
Customer service representative 12 salaries reported	$15.92 per hour
Outbound call center representative 4 salaries reported	$15.25 per hour
Entry level call center representative 8 salaries reported	$15.63 per hour

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