senior revenue accountant

vice president

operations associate

machine learning engineer

integration specialist

Vesta Corporation

This is the most terrible Organization i have ever seen. The whole atmosphere is so unprofessional even the management team. They are so inconsiderate that they only think about themselves and nothing else matters.
The environment is unkempt i started working here in Sepetember of 2012 and i have not seem the floor swept or cleaned except for the visible part of the building. If you are working on weekends, come with a bowl to use in the rest room or else you are leaving with what you did not come with. I wonder why an organization would have people come in to work on weekends and not have cleaners to take care of the rest rooms. Once the cleaner closes at 5pm on Friday that is it you are on your own till Monday even the third world country act better than this.
They dont care about there employees. I work for Boost Mobile, and it is terrible how you get 40 hours on the 1st of the month and the remaining three weeks you struggle to have even 32 hours why would an employer not consider it's employees and their bills.
Employee turnover rate is so high. They have a rotating door once you come in you can easily slide out and there are several people who would be willing to replace you and would slide by within a couple of weeks.
The scheduling is terrible. except you request a weekend off, you can work all weekend throughout your employement there without any consideration. You would think the scheduler would make some people work this weekend and take the next weekend off no it is not like that with them.
Lastly, if you are working on thanksgiving and every other special holiday you would think Vesta would pay double that is not true you still make you $9/hour. Do not even think about the Bonus cause they have a tricky way of doing it that you would never get it while you are there.
The company needs a facelift both inside out. I hope this would help the company make some amends and i am not trying to tear them down. You hear it everywhere when you get to work that atleast you can use the money to pay your bills till you get something better. Why should an organization be viewed in this manner.

This place is absolutely the equivalent to modern day slavery. If you are Looking for fun.? Hmmm
Truth is the pay is $9/hour nothing extra for holidays.There is NO BONUS.  I DON'T CARE WHAT YOU ARE TOLD!!! Auto refill brings Nothing. .unless All that you are measured on is 100% All the time  attendance adherence aux in/out breaks and system down time. This place is also a Health Risk. Several employees have unexplained coughing and chest problems. Over 40 or close to it You Will be scheduled for All weekends. Now let's revisit the fun..night shift drinking ,day shift employee affairs.  ReallY! You can hear the office manager and the male supervisors"rating the women.  this is actually a temp job 1 year contract through express professional Vesta allows the supervisors(paid Vesta employees that make copies thus killing trees and babysit and clown around All day.  to harass the employees. Not me personally. .ok I was tried but I have seen it done .Many times. Because of the high turnover  Vesta does Not promote a positive work environment.  The business decisions support the fact that they do Not care about the People that work there. Unfortunately VESTA is able to operate under the radar because technically you are employed by the temp service.
note Don't have your cell phone with you.  Especially on the night shift.The night supervisor Will go through your phone and then Fire you.  Save face if caught leave..you don't know what they are doing with your phone and who they are sending Your personal pictures to.  Even though you will see the supervisors, cleaning people and corporate employees on the internet, on the phone and playing with their phone all day.

You are hired through a temporary agency ALL order processing agents are hired as temps first with no definite room of permancy. They tell you up front that uou could be a temp up to a year. Managers, recruiters, trainers, and mentors are very friendly and informative. Flexible call enter open 24/7. Really the only way to loose your job is by being late or no call no show. You can wear anything and its not an uptight super professional atmosphere. The environment is super comfortable and laid back. They pay $9 if u speak English 10 if you are bilingual. $.75 for nights $.75 for weekend. If you are full time and an English rep during the days you only get 35 hours if you are bilingual you get closer to a full 40 hrs week with chances of ot. If you are part time you get around 20hrs a week. Not a place where you can survive off of, if you are grown and single. You receive CONSTANT BACK TO BACK CALLS and you are more of a csr than order processor. You are also requested to upsell, be proficient in customers need aka customer service and process payments. They should be offering at least $11 an hour for the amount of quality and work they require. If you haven't already figured it out this call center has a high turn over. This place is a good in "between jobs", until better comes or part time gig. A job that the only way you can survive is by a second income or by getting a roomate. Good luck!

I worked with a younger employee who really had something against me when it came to a female colleague. She once was enjoying talking to me about applying for a new position and he didn't get all of the attention. That evening, he directed a narcissistic rage on the call center floor right at me because of it. I reported his attitude to management because he was so obnoxious and all I got was hostility and hate. I was harassed by my supervisor about mentioning it with another rage then fired for it. But she used this other employee as a scapegoat to have a second reason to put on paper (speaking figuratively because I was told nothing, read nothing and signed nothing). It was over the phone and just an excuse for management's favoritism. An all out lie.

I reported this harassment and heard nothing back. More importantly, no one denied it. The silence was deafening.

Except for when the manager kept coming in during off hours just to harass me for my last couple of months, it was a great place to work of ten years. I worked up to lead and learned a lot and was challenged.

Typically, work involved identifying if there were high priority issues that required immediate addressing, such as: a settlement file being processed twice, a 20% jump in bank rejections on a partner merchant, or an unacceptable loss to on-going scripted fraud activity. Absent the above, a typical day would involve ongoing project or implementation work (facilitating the processing of AmEx cards with a LATAM acquirer, for example). 

I learned a huge amount of information regarding how fraud occurs in the eCommerce space, and the up-to-date techniques on how to prevent this activity without negatively impacting good customers. I am thus familiar with device fingerprinting, the best data points ("anchors") to model on in risk decisioning, and a variety of services which can complement a well-rounded risk system.

I never had any issues getting along with co-workers and management, the company has put together a strong team as it continues to expand into additional verticals. The most difficult part of the job was that there was occasional hesitancy to adopt/implement new practices.

While the management team was awesome to offer support... their goals seemed... a bit far fetched. They wanted your AHT, or Average Handle Time, [at the time I was there] to be 155 seconds a call. While on a perfect call, it's easy to get that time, but, there's gonna be most of the calls where the customer doesn't have their card on them, not sure what information we need to process payment... and check, oh dear... See, most of the customers wanna pay by check, mainly the elderly, and they just started up their accounts; all new checks only allow a maximum of $10, and the check has to clear before they can finish paying the rest of their bill. So, explaining that to a customer can add seconds quick, and the next thing ya know, it's 200 seconds, and counting, and you have yet to take a full payment... I am sure you are visualizing the 'fun' parts now.

Again, I have to stress, management is awesome there, they trainers, your manager, everyone. They really look out for you. But, if ya dun hit that goal, even if your quality is %100, they will insist that the AHT is fixed. ..what happened to customer support?

The job at Vesta was fairly simple. Basically reading a script that prompted customers to provide card information to pay their cell phone bills. The job taught me to read a script in a way that didn't make me sound like a robot and I also learned how to make executive decisions on my own when help was not provided to me. Once you are taking calls, if assistance is needed, the only way to get the attention of a supervisor is to raise your hand. This techniqe could take forever, making you very impatient and the client on the phone irritated with you. The hardest part of the job was calming irate customers down and giving them the best customer service possible after they are already irritated with you and the company. On the flip side I enjoyed the fast paced environment; Some days there would be calls back to back which def made time go by faster. Overall I can say the experience was great. The coworkers were nice and when reached the managers were also helpful.

After signing in to work, I help customers make payments to their cell phones. I relay any questions or concerns they have and make sure they hang up satisfied with the transaction. I would help train new employees for speed and accuracy but maintaining a positive attitude when calls do not go their way.

I learned how to become detail oriented and how to become a team player as I trained others. In addition, I learned the importance of privacy as customers would give personal information such as their SSN, bank information and so forth.

Vesta was a great atmosphere to work in, very understandable and flexible. My co-workers were great to work with because all of us were working towards a common goal.

The hardest part of the job was a frustrated customer and gaining their trust. However, that also was the most enjoyable part because when the call ended you knew you did not "give them the run around".

This is yet the most giving, enjoyable, and fun place to work. I have learn alot here.Vesta is really the eaziest place I have ever work. You really just have to be an air head not to get it. In fact the hardest thing about Vesta is choosing a place to sit. You really don't want to sit next to a person who is miserable all the time and unahappy with their own situation. You want positive people surrounding you, makes the time go by smoothier .One thing about working in a call center you have to be a people person ......The most enjoyable part of the job is the Supervisors they are a team within. A truly AWSOME bunch helpful, pleasant and willing to dive right in. They love enter acting with the employees and love watching them develope, grow, and  move up. Oh did i also mention they only promote from within....

Great co-workers with a variety of ages and interests.  A typical day of work consists of taking inbound calls from a variety of callers.  You have to learn how to quickly and concisely sum up a call, and if you can't be of help to the caller, apologize for the inconvenience and transfer them to the correct department that can help.  The hardest part of the job is learning to meet the metrics, i.e. Average Handling Time plus Quality Assurance scores.  You also must be able to handle frustrated callers who will cuss you out, call you names, and in some cases break down in tears.  If you can deal with this in the quality and timely fashion required, then you can benefit from some nice bonuses and other perks as well.

Top Job Titles	Average Salary
Senior revenue accountant 2 salaries reported	$102,500 per year
Vice president 1 salary reported	$250,000 per year
Operations associate 1 salary reported	$30,000 per year
Machine learning engineer 1 salary reported	$190,000 per year
Integration specialist 1 salary reported	$75,000 per year

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