case manager

veteran service officer

program coordinator

community outreach specialist

senior case manager

Veterans Multi-Service Center

I have worked professional clinically for over 15 years and never have heard of such a business ran so poorly and unprofessionally. ( still have to do business with them unfortunately from the outside). The clinical manager in Coatesville manages and has temper tantrums based on her insecurities and the director is not qualified to stand up to it. They fire good people, fired their substance abuse counselor over the clinical supervisor having a temper tantrum and did not support their social worker. Yet there are other staff breaking  rules all over the place and not getting punished at all and it still continues. 
Total unprofessional and it’s very unhealthy.
They are facing a law suit now on discrimination. That I know is in the works. So please stay away from this company unless you want to be swallowed in their trap. I have worked with people who have had emotional abuse and this company will do that if you don’t “ bow down”. 
Look up BITE model of the cult. They fit it. 
I was glad to hear someone is finally making them accountable.
This is in Coatesville but Corporate apparently goes along with it. 
Like I said, I worked very closely with the company. After the they fired the counselor because the Clinical Supervisor wasn’t feeling good about herself I try not to do as much business there. I wouldn’t recommend anyone staying there or working there and I don’t anymore and I work in homeless community. That’s sad, I recommended people there for 4 years. 
I hope this helps someone.

This nonprofit with its professional leaders and caring staff is committed to service values which truly foster support, resiliency, and successful outcomes for veterans and their immediate household members. The mission, philosophy, and every day leadership decision-making focuses on client and employee satisfaction. There is a high retention rate among employees; not uncommon to work along side folks who have been here 5, 10, 15, and even 20 years. Pay, benefits, and paid time off are all competitive and the entire leadership chain (top, middle, and first line management) fosters equality, work-life balance, and a positive work culture that eliminates harassment and toxic behaviors. It's an effective environment for those who want to support veterans in need and a great place to make a career while performing next to really caring, wonderful, and empathetic coworkers; I plan to stay as long as possible. This agency continues to grow in services provided to veterans and anyone would feel excited to be apart of such an important mission and the wonderful people here helping our nation's veterans feel the appreciation they deserve and supporting them toward achieving life-changing improvements on a daily basis.

What is the best part of working at the company?
Relaxed management, flexible job description to hone your interests

What is the most stressful part about working at the company?
Unprofessional environment, where some employees do nothing the entire day, and others who care about their job get burnt out trying to compensate.  There is a lack of accountability and support from management, where good work isn't rewarded and unprofessional behaviors aren't addressed. This company laid off a lot positions then passed on the workload to current employees, so some people are doing the work of 2-3 people in a single position. The environment can be unsafe due to violent veterans and a lack of screening.

What is the work environment and culture like at the company?
Unprofessional. Laissez faire management means a lack of support, raises and growth opportunities. There's a high turnover rate among lower level employees.

What is a typical day like for you at the company?
Outreach to organizations, intakes, front desk coverage, care coordination

I was prevented from doing the job I was hired to do as a Case Manager.  I was not informed of appointments to meet with veterans, was not given information/training and was totally excluded from virtually everything.  Everyone went about their business and I felt like an intruder but when I decided to set up appointments and meet with individuals within the community who provided housing for veterans, I was questioned by the Outreach Specialist who apparently believed he was in charge.  Never before have I worked in such an unprofessional environment which is unfortunate because I truly wanted to serve veterans.  Hopefully, the other locations are much more educated and willing to help new employees.

What is the best part of working at the company?
The veterans  in need of support 

What is the most stressful part about working at the company?
Ignorance by the leadership executives of toxicity existing amongst middle management

What is the work environment and culture like at the company?
Unrealistic  expectations of non salaried   staff and unaddressed  toxicity They saye there is an "open door" policy but quickly silence that

What is a typical day like for you at the company?
Program managers over clearly overwhelmed by admin when they co I ld better advocate  for the clients

Went to an interview at this location. Was contacted by them to appear, attended an interview and received positive marks across the board. Was asked to give them samples of grants that I had written in the past. Was also informed that I would be interviewed for a second time, only to be informed within 24 hours that I was declined with no reason given. Note that they asked for copies of grants that I had written as 'samples',... Now I'm hearing from others that this is their MO.  Spoke with contacts at the US Veterans Administration and was informed that veterans complaints receiving services are also common. Wow. Best to avoid for the time being.

I worked for the one located in Coatesville VA hospital. Micromanaging style from the director, though it’s pointless because staff still doesn’t do their job. Staff is barely there so veterans have little to no help with setting up appointments or meeting with their case managers. Lack of sincerity to better the lives of veterans. Only a few staff members actually do there job! High turnovers. Headquarters needs to step in and hire almost all new employees; starting with a new director.

Used to serve veterans first prior to some structural overhauls company-wide. Now it comes down to numbers and policies. Upper management is out of touch with daily inner workings and nuances of the more hands on positions (i.e. social work, therepeutic work, case management, administrative support and program coordination etc.).

A typical day at work had me busy and not able to take lunch 97% of the time. Serving our veterans was most satisfying. Unfortunately management was tough when trying to get them on board with the needs of operating the kitchen at full potential. From Veteran's day til New years was a great time to work there. Providing outside meals and furnishing food baskets for our veterans at home.

The Veterans Multi-Service Center (VMC) is top tier when it comes to places to work. I have never felt more included, supported, validated, and excited within a job position. I would recommend VMC to anyone in social work, psychology, military, or related fields. We really strive to come together and best serve our clients, our Veterans.

Top Job Titles	Average Salary
Case manager 31 salaries reported	$24.15 per hour
Veteran service officer 13 salaries reported	$71,615 per year
Program coordinator 10 salaries reported	$29.32 per hour
Community outreach specialist 10 salaries reported	$22.00 per hour
Senior case manager 7 salaries reported	$29.97 per hour

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