veterinary technician

veterinary assistant

veterinary receptionist

ambassador

support staff

Veterinary United

The company has very high ideals, spends a lot of money and time on their version of teaching and continuing advancement in their ideal of inclusion and positivity in the workforce but does not have real follow through or practical training for most of their staff.  They promise continual advancement but make their "level up" practices almost impossible to obtain realistically. They constantly are changing staff and hire mostly untrained assistants and doctors and put constant pressure to succeed within their own timelines with no real help from anyone qualified and then dole out write ups and reprimand when not meeting expectation.   HR staff constantly come to the sites and pressure to change things without understanding the ins and outs of actually working in the field.  Also for how positive and inclusive they say they are, I've heard some of the most toxic statements from their management and leaders' mouths.   It's all about drinking the kool-aid there.  Kiss enough butts and they will constantly make up new titles to move you into without real commitment to things like pay raises, better benefits, or true improvement of management styles or leadership. 

What is the best part of working at the company?
The only genuinely positive things I can come up with are that the benefits are decent and the pay

What is the most stressful part about working at the company?
If I were to pick a single thing, it would be the perpetual state of transition that the company and specific locations always seem to be in. I was told during my onboarding that it was a temporary "transition period". with growing pains That period lasted my whole course of employment and failed to even remotely resolve.

What is the work environment and culture like at the company?
One word: vultures. You can't help anybody else get better if you're always protecting your own back, which during my employment, was always a constant necessity. 

What is a typical day like for you at the company?
You usually start with bursts of inappropriate and damaging anger out of employees who have been "talked to" dozens of times. Then a good amount of multiple DVMs refusing to show up on time or stay their full shifts, which falls back on the LVTs/VAs to deal with the customer service fallout of angry clients (what a morale booster!). When you finally get to the appointments, there is an approximate 19:1 ratio of hands needed versus present for LVTs and VAs, whether it's due to calling off or the fact that they can't afford to have proper staffing.

This workplace was disorganized, lacked direction, and operated in an unprofessional manner. Management offered little to no support, largely due to being early in their careers, and HR was unhelpful. They promote the idea of being a “big family,” but in reality, there is little genuine care for employees.

The workload and responsibilities far exceeded the compensation. Despite quickly learning a wide range of skills, there was no meaningful pay raise—only a $1 increase after completing multiple levels, which takes an unreasonably long time. Being told I was “overqualified” without any corresponding pay adjustment was frustrating and demoralizing.

While I got along with some coworkers and most doctors, the workplace itself was unsafe, lacked structure, and fostered a toxic environment. Management dismissed concerns instead of addressing them. The company fails to uphold the core values it claims to stand for.

There are many other veterinary offices and clinics that offer better pay, safer environments, and stronger leadership. I would strongly recommend exploring other opportunities before considering employment here.

Referred to as “over-qualified” and lied to about pay in my interview, I stayed for two years in hopes for any growth opportunities. While I worked here, there was no consistent manager in the building for more than months at a time. At a certain point, I did not bother reporting concerns to management because every time they were not heard out at all. Sometimes, for reporting genuine concerns, I myself got punished for pointing it out. Now, more people are leaving than ever because of the cutthroat manager. Parkway has a lot of promise with amazingly talented and educated doctors, but it will not prosper owned by Veterinary United. Every single day you will be fixing various mistakes with no acknowledgement for your work. Policies & protocol resources are not given, but if you don’t know everything you will be written up. They choose favorites and you are well aware when you are not a favorite. Veterinary United will have you repeating mantras in your head to remember your true worth. I got zero growth opportunities & only burn out.

Even though there is a leveling process, it’s close to impossible to level up and earn your raise no matter how long you have worked for them. Even if you show growth or are a great worker  you will never automatically get a raise and it is very disheartening. There is not much support for the teams on the floor as the manager turn over rate is so high, there are so many people who you have to go through to get anything you need. If you are kennel staff, monthly meetings will never include you, it’s only ever about what the vet parts of the company need. You will never feel like you have a life outside of work because of the constant messages everyday and the constant changes to your daily work tasks. Unfortunately it never felt like the pets, parents or employees were getting everything they needed and it was sad to see, no matter how hard you or your team tried to make it the best it could be, if you don’t get the resources you need there’s not much you can do.

This company does an incredible job marketing themselves and creating a false sense of being supportive, unique and well put together. If it's too good to be true...it is. Once you are hired the only way to describe this company is absolute madness. The only people writing positive reviews are the clique at the hub who enjoy the perks of trips, good pay and actual comps. 
There is zero support, but plenty of accusations when you question anything. Don't expect anyone above you to listen to any serious grievances, you will get brushed off and will be on their radar. They waste money on monthly grateful gift boxes that are filled with cheap toys and items you would expect to see in a pediatric doctors office. There is no direction, every day is some new implementation that no one can keep up with. They treat staff like children and don't understand why morale is low. Turnover is high, I could go on for days.

Don't be confused with the positivity they portray within the company. They completely ignore what's needed at their clinics and when you bring up what's wrong they say I'll look into to it and NOTHING ever changes. Instead of bonuses they would rather play dumb games where you win candy and sometimes a plastic toy that's already broken. The best part of working with Veterinary United was meeting all the co-workers and forming great relationships. I used my earned PTO for a Surgery I had coming up and then decided I no longer wanted to work with them they took all my 33 hours and they paid me for the 9 hours I worked and that's it left me with $75 dollars to take care of my daughter and family. They are a multimillion dollar company and they took my last paycheck. NOT ONLY did they do it to me they did it to 3 other of my co-workers AVOID THIS COMPANY AT ALL COST and don't feed In to the bull they tell you! 

My experience with Veterinary United has been a very positive one.  I began my time with VU as a part time Client Ambassador and was afforded many opportunities to learn and grow during my time working for this company.   I have had the opportunity to work at several clinics, and one thing that has been consistent with all of them is the general sense of respect that I have seen among the staff.  The teams work together well, and thrive in a culture of mutual understanding and passion for their work.  Everyone that I have met and worked with are truly dedicated veterinary professionals working together toward the common goal of providing exemplary care for the patients that come into the clinics.  I'm looking forward to the future and the opportunities ahead for me at Veterinary United.

For the first time ever in my career I ended up putting my notice in less than a month of being with this company. After I was hired I was offered almost no support from management, nobody checked in with me during training, the organization from top to bottom is deplorable. I was told the company would work around my schedule during my interview, however they still scheduled me on literally every single day I said I could not work. I even tried reaching out to them twice to have this fixed/be proactive about the situation and was ignored each time! I ended up having to bring my young child to work with me on a school night. Horrible horrible horrible company. I have worked in vet med many years, I’ve experienced first hand why the community does not like corporate hands getting into animal care. This is the worst, most unprofessional experience I’ve EVER had. 

I will start by saying I have met great people working with this company and my position and learned a lot. But that is not enough. 

Pay is unfair for the amount of work you have to do daily. Physically and mentally wearing. 

Management treats you as replaceable, which is very disappointing. I wanted to love my job and feel proud but it’s very difficult if you don’t feel appreciated. 

Sometimes the culture felt like high school and as an adult I did not feel comfortable with that. 

This was my first Veterinary experience and I wanted to love it. I remember being excited. But mostly it just wore me down. And I am generally a positive person. I felt myself becoming cold. 

I wish the best for the company though especially since you deal with lives of animals. There is a lot of potential but please realize your employees are what keeps it going. Reception and all. 

Top Job Titles	Average Salary
Veterinary technician 85 salaries reported	$24.80 per hour
Veterinary assistant 106 salaries reported	$18.40 per hour
Veterinary receptionist 12 salaries reported	$15.38 per hour
Ambassador 57 salaries reported	$15.99 per hour
Support staff 38 salaries reported	$16.12 per hour

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