tier 1 agent

pharmacy technician

training specialist

fulfillment manager

Vetsource

I have over 12 years experience as certified pharmacy technician. A good portion of my career has been with Vetsource. I have seen the growth first hand. Rapid growth does have a lot of pain points but I do feel that Vetsource as a whole really does care about their employees with the culture they create. If you get a job here know that the pay may not be that great compared to other companies but hands down you will be a lot happier. They have a DEI committee, something that has been extremely helpful over this last year. A pet committee, if you work in the office area and have a dog you would like to bring to work this team interviews them. They also have a team dedicated to events. We have company paid summer picnics, holiday parties, and even periodic field days (wellness based activities in a fun way). We often get free food, have BBQ's. The pharmacy does a huge gift exchange every year that is hilarious. We have a spirit week, yes this isn't high school but sure is fun. Dress up as different characters all week around Halloween and get prizes for it! We get a turkey/veggie certificate around Thanksgiving every year. 

Now the biggest draw back is the pay. I think this is something that is continuously stated in reviews. They have someone that does market reviews to try and make pay as competitive as possible, but this does not help the people that have more specialized roles or account for their impact within the company. If you are coming into an entry level position like the call center then this may be a great fit. If you have a more specialized role that requires a degree or more experience be prepared for a low salary offer. 

Health benefits have come a long way, I feel like these rates are pretty standard but could be better. It is really expensive if you have to add dependents or a spouse. Vision starting this year is paid for by the company (benefits are standard). Dental you are given two options. One being extremely affordable. They provide life insurance up to one years worth of salary this is also paid by the company. You have the option to add more. There is an option to buy into legal services and pet insurance. 401k is matched up to 6%. You can also buy into Vetsource stock. There is a service paid for by the company that will give free advice when it comes to legal matters, mental health or if you are in a domestic violence situation. Maternity/short term disability is paid for by the company. They also have a contract with Aflac so you are able to add onto your existing benefits. You earn paid time off on a rolling basis and it never expires. I think you have the potential to earn up to three weeks your first year. This also includes your sick time, it's all in one. A lot of holidays are paid for. You also get one day a year to volunteer and this is paid time by the company.

If you are coming to the company without a pharmacy technician license but need one there is a good chance the company will pay for your education and licensing fees. 

I do recommend working here. The people are nice, literally genuine. It's a great culture and honestly I wouldn't want to work anywhere else. Yes you have your hard and stressful days like any other job. But it's not a hostile working environment. The company tries their best to do what they can for employees.  

This company is frustrating. You can tell that there are some positions that are probably very rewarding but only if you’re working in sales or marketing. Working on the customer service side is miserable. The company focuses hard on garnering more partnerships with veterinarians but has failed to recognize pet owners who purchase products through us are just as important as their clinics who use us to create their online store. 

Most pet owners who call into the call center are upset and frustrated because the websites are constantly experiencing errors or glitches. Management is defensive and doesn’t want to change things until they get really bad. Every day there are technical issues with our phones or the ordering system we use. They’ve only just started to invest time and money into this department after YEARS of things not working. Since they’ll push you to get your pharmacy tech certification you’d be better off getting that now and finding a job that pays more than $14-$15 an hour to get yelled at for things you know are unlikely to be fixed. Or just be a CSR at a company that can go more than a day with some major glitch occurring.

Upon entering into work get on the phones. Answer calls from clients that want to reorder medications or have had an error occur somewhere in their prescription delivery process. What I have learned from this job is patience. I have learned that people can be uptight and frustrated over even the smallest things and that being patient and helpful can always calm a situation. The management is lax in the training that should be required for employee's to perform job functions properly and previous to our newest member of the management team they are rarely available to provide assistance. My current coworkers for the most part are excellent coworkers that work their hardest to do their jobs with the intent of only providing excellent service other than a few newer employee's and one or two extremely lazy employee's. The hardest part of my job is working with the very few people that show no concern for their mistakes and do not take responsibility for their actions and mistakes. The most enjoyable part of my job is working with the clients. I really enjoy talking to the new people that call everyday and I strive to excel in customer service.  

I had been with this company for over a year with promises of advancement opportunities and that never happened they kept asking for more and more work to prove I was worthy and I proved it over and over but it was all false lies to keep me overachieving at a mediocre position for little pay and once I realized that and stopped so much effort they started treating me as less than they have done this to many employees. They act like they are caring but once you hit a rough patch in life and need the understanding from them all that caring  is thrown out the window. They treat their employees as disposables. Certain positions require licensing which they help you get but they also threaten to terminate you if it is not met by a certain time even though your higher ups do not even have the licensing required and they have no threat to their livelihood. If you want a company that treats your life like it means less than theirs you have found the right place. I would not recommend anyone to go work here. 

This company rather disorganized and I believe that their employees take very little priority on the list of future improvements. Employees are underpaid, overworked and often stressed because tech issues still prevail as of 2018. It is extremely difficult  to work efficiently when there are consistent crashes or lagging -- this happens almost on a daily basis. This issue is exacerbated by a lack of communication between teams, sometimes between management. And it's really these major issues hindering this company from being a positive workplace. I genuinely liked the people I worked with, I felt direct management and HR listened well, but the problem is they seem truly powerless to effect any type of change in a larger scale. And the sad part is I don't believe these problems are going to be resolved anytime soon even though the company is steadily growing. If anything, they will only get worse. It's turning into a typical revolving door call center.

Working from home has been absolutely wonderful I think you have to go into it with the right mindset though. I worked in an office for 10 years and I commuted to work everyday. I was very very tired of sitting in traffic for multiple hours a day. Working from home has many quality of life improvements for me, I get to spend more time with my kids, I have more energy, I have some flexibility.

I find the culture warm, welcoming and accepting! I get along with everyone I work with. At Vetsource they do a great job of communicating through townhall meetings to help all of their employees understand what the company is doing as a whole. I think advancement is very transparent in the sense that they post a lot of great information in the knowledge base around what your options are. 

The company as a whole is actively working to remove silos and allow for cross collaboration. Overall its a really great place to work. 

I currently work here and so far I am really enjoying it. Honestly it can get very stressful at times with the high volume of calls we receive daily and being short staffed on help and trying to multi task in between everything. The company is pretty cut and dry when it comes to the customer service and questions our customers which I enjoy. The hardest part of my job I would say is just the personal and work life balance I wish I had a bit more freedom but hey that's apart of the contract you sign when applying for a job is not having enough free time. The management is pretty good to Everyone is really nice and quick to respond when you need an answer. The most enjoyable is just being able to assist customers pretty quickly my work schedule start and end time and meeting new associates, And having a long lunch with enough time to go for a walk and eat lunch. 

I like the welcoming and inclusive environment here; DEI is a big focus. It's cool that the CEO makes the time to meet each and every new hire, and the company sets up a lot of face time between senior leaders and everyone else so you can ask questions and know what's going on.

My favourite part of working here is that everyone cares and is passionate about what we are doing. Nearly everyone is a pet owner or has a story of how Vetsource helps them. And it feels like the company is always thinking of new ways to support pets rather than getting too comfortable.

My team is nice, always willing to help if I need it, and they are serious about setting goals and making sure we hit them. I've learned a lot here, and I like that career/personal development is important.

Worked for VetSource over 7 years.  I learned a lot about how different departments operate since i was promoted twice to different departments after hire.  The people i worked with were great for the most part, and I only dealt with a few that were difficult to work with.  Hardest part of my job was (1) letting people go  (2) Hard to describe exactly, but my relationship with my manager was "off". I learned a lot from my manager but i feel i reached my peak there. The rest of the management structure was for the most part great, but lack of effective training was a real issue throughout the company.  The most enjoyable part of my job was the challenge, the culture and the people, you could also bring your dog to work.

Met some wonderful people here and the environment is inclusive. Overshadowed by admittedly lower pay compared to other similar industries, favoritism (including that of employed relatives), and unimpressive leadership. I was willing to make a long term career with them and was promised advancement opportunities upon hire. 100% on qa reviews for example. “Circumstances changed”, lost 1/3 of my team due to layoffs, and team was told by a manager that literally harassed a coworker that there would be no growth. I’m disappointed in what the team could have been. 

Top Job Titles	Average Salary
Tier 1 agent 3 salaries reported	$17.00 per hour
Pharmacy technician 2 salaries reported	$20.25 per hour
Training specialist 1 salary reported	$19.50 per hour
Fulfillment manager 1 salary reported	$100,067 per year

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